Self-Hosted Q&A

Hi guys,  i just deployed a VMware Image of CV ( 11.36.39) primary and also secondary one for secondary commserve. I wanna configure a livesynce between comserve in my lab. I just log in the primary one as root and dowloaded a commvault_linux_media_11.36.tar and extract it and run a “Install commserver faillover” nothing happen and hangs… any advices or best-practices  ?  

I am attempting to restore messages from a user’s Recoverable Items folder, but it doesn’t show up at all in the backed up mailbox. I found instructions for enabling the backup of the Recoverable Items folder, as if it isn’t enabled by default. Unfortunately, these instructions are for v11sp16, and we are on v11sp28, and the properties boxes don’t have the settings described.Do I need to enable that option somehow, or is it enabled by default in my version?If the Recoverable Items folder is being backed up, how do I find it when performing a restore?

I would like to inquire about the specific permission or role that restricts non-master users from manually modifying the backup job retention settings in the storage policy.We would prefer not to enable the WROM option.

Hello CommunityI have a customer who would like to see the backup jobs of a database backup. However, the VM on which this database is running is assigned to another company. Is there a way to make these backup jobs visible to the customer?RegardsThomas

we have some DB server without archive enabled , how do we take backup for those , getting error while running says archive directory not found , in  this can which backupset to be configured , file system or dump

 we have DR site at azure and established tunnel connection on prem and azure , fortinet is deployed at the azure side  telnet to  commser is working as exptected , buit client registration is failing up on checking cwfwsd log getting below error  SSL routines::certificate verify failed: (ssl\statem\statem_clnt.c:2092)2976 0218 02/12 14:36:02 ######## ######## ERROR: cvfwd_ssl_verify_cb(): Failed to verify certificate at depth 0: S/N=-1, issuer="/C=US/ST=California/L=Sunnyvale/O=Fortinet/OU=Certificate Authority/CN=FG4H0E5819901067/emailAddress=support@fortinet.com", subject="/C=US/ST=California/L=Sunnyvale/O=Fortinet/OU=Certificate Authority/CN=FG4H0E5819901067/emailAddress=support@fortinet.com", err=18 (self-signed certificate)

I scheduled FS backup to run at 6pm and created a blackout window between 6am and 5:50pm for weekdays. This is a large backup (many TBs) and it wont be finished for weeks. The idea is that the running backup job that started at 6pm will run to 6am the 2nd day. Then it goes into queue state and resumes automatically at 6pm. However backup jobs continue to run after 6 am in the morning and I have to manually stop it. After some research I found below. https://documentation.commvault.com/11.20/blackout_window.html  "If any operations are already running within the time window, then the operations are not affected. The window rules are applicable only to the new operations that start after the time window."  Is there a way to achieve what I need?

Hi all!I am coming to you with another question 😥 We are trying to bring back full functionality of our VSA proxy agent in OLVM enviroment.So far we do have 6 servers in OLVM, they are running on Oracle LInux, but in different version, just please have a look: As you can, they do have 8.5 and 8.10 version, we do have also updated 4 of them to match our CV version. But even if we do have updated some of them, and some of them are not been updated, please see which of them are possible to be chosen as proxy for VM restore: as can be seen i am able only to chose the ones with 8.5 Oracle Linux (older version). Even if one of them still have older CV version.

I would like to know if there are ways to restrict restoration user permission from AUX copies and only allow the restores from the Primary copy. 

Azure Data Studio is currently installed on all of our CommServe / Standby CommServe instances, likely as part of the SQL Management Studio installation. While I can see reference to Azure Data Studio within the “Third Party Applications Installed by the Commvault Installer” page, I haven’t found anything to suggest it is actually required. Can it just be uninstalled?

Is there a way to register clients from the console that are on the other side of a gateway and have no direct access to the Commserver? We are planning to install decoupled packages before a migration and thoguht would be easier for use to be able to add the clients vs having to log into the 100s of servers to run the “simcallwrapper.exe” command on each server. 

Sql always on Admin can no longer see incremental backup in SQL management studio, only see full backups Are there any special settings?   

if i put the file system archive the for 60 days , how does commvault retention works ? is it like what ever file deleted from the fileserver will be kept for 60 days or whatever it archived will be kept for 60 days 

Hi Vaulters, We recently installed CommServe version 11.36.6 on Linux (Rocky) and configured our libraries. However, we noticed that the CommServe DR backup is not running automatically with its default schedule (Daily at 10:00 AM). In previous versions, we were able to adjust this through the CommServe DR storage policy and its default schedule policy in the CommCell Console.Since version 11.36 only provides access to the Command Center, we can’t check the CommServe DR storage policy or locate the default schedule. This has left us a bit stuck.From the screenshot below, you can see there’s no option to view the schedule or the CommServe DR storage policy. Even through the CLI, we confirmed that the storage policy and schedule exist.Any tips on correctly configuring the CS DR backup to run with its defaul

i am trying install the package directly on the cliient , after giving the commserv name or ip it says connection failed   8400 anf 8403 is open , i can telnet to commserv from the machine  only these ports are allowed  below are the installation logs   6576  14    02/10 13:30:58 ### ### ### - Firewall daemon initialized. Client Ports recieved: nClientPort4=49833, nClientPort6=49836.6576  14    02/10 13:30:58 ### ### ### - Firewall daemon started.6576  14    02/10 13:30:58 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=49833, nPort6=49836, szInstallConfigFileName=C:\Program Files\Commvault\ContentStore\Base\FwConfigInstall.txt, szConfigFileName=C:\Program Files\Commvault\ContentStore\Base\FwConfig.txt, szConfigLocalFileName=C:\Program Files\Commvault\ContentStore\Base\FwConfigLocal.tx

Configuring a schedule policy that follows;INC - everyday (except the 15th)Synthetic Full on the 15th with Run Incremental Before SF The issue I am seeing is that, first when I initially create the schedule policy, I can actually see the option to run INC before SF and I select it as desired. When I got back to review my settings, the “Run Incremental Backup” is not selected anymore and its grayed out preventing me from selecting it. AM I missing something here?This is for File System *Windows and Linux and CS Version 11.32.76Thanks

I ran an rman validate for an standalone instance to verify aux copy. Where in the rman log it specifies that I select an aux copy instead of the primary copy? Rman Script:[run {allocate channel ch1 type 'sbt_tape'PARMS="SBT_LIBRARY=/u02/commvault/Base/libobk.so, BLKSIZE=1048576 ENV=(CV_mmsApiVsn=2,ThreadCommandLine= -cn docemgcdacs01 -cs docapgalaxy)"TRACE 0;send " -jm 131082 -a 2:-1 -cl 72 -ins 74 -at 22 -j 771848 -jt 771848:2:1:0:0:27868 -rcp 3 -ms 2 -p 1 -oscAppId 401  -useCvNwSrv";restore  controlfile  from 'c-3165165137-20250204-02'  validate;}exit;]Rman Log:[Recovery Manager: Release 19.0.0.0.0 - Production on Tue Feb 4 13:59:06 2025Version 19.25.0.0.0Copyright (c) 1982, 2019, Oracle and/or its affiliates.  All rights reserved.RMAN> connect target *connected to target database: EMGCDB (DBID=3165165137)using target database control file instead of recovery catalog

Hi, I have some clients that failed in the synthetic full backup.I’m getting the following error, incremental and full backups work as expectedError Code: [23:90]Description: Failed to open or read at least one item.Source: ilrtmcvma01, Process: SynthFullany suggestions?

We have many branch offices with auxcopy jobs running regularly onto a local standalone tape drive.As we don’t know exactly when someone is swapping the tape on site, the schedule runs continous every two hours.This results in many jobs in waiting state with “Media is already assigned” messages which also appear in our Event reporting for these jobs every 5 minutes.Besides the reporting I got told (and also verified) that the drive constantly ejects the tape and pulling it back every 5 minutes in which results in additional wear. I was wondering if there is some option to just stop the job if there is a full tape already detected in the drive.I tried out some options like “Do not attempt to load ejected media” or “check for media change in drive every X minutes” but nothing seems to impact this behaviour. Is there something I am overlooking here?

Hello everyone,I am currently facing challenges while attempting to restore the CommServe database on a new host following the Disaster Recovery procedures outlined in Commvault's documentation. Below are the details of my setup, the steps I followed, and the errors encountered during the process.Context:Commvault Version: 11.28 Operating System: Windows Server 2012 R2 Source Server: Original CommServe is no longer functional. Target Server: New host configured to take over as the production CommServe.  Target Operation Systeme : Windows Server 2019 SQL Instance: azur1-mybackupservertarget\Commvault

Sorry but the circular looping and vagueness of this topic has be a bit baffled as to the instruction on this page which says “ Create a dedicated, non deduplicated storage policy for the LiveSync operation. Create the storage policy using a MediaAgent available in the standby site. “. Then on this page “ A Commvault created default server plan for CommServe LiveSync uses a non-deduplication storage and a worm copy. To use a server plan other than the default, ensure that you are using a non-deduplication storage. “Well, I have installed the second instance on the primary and both instances on the standby but where does this “dedicated” SP come into play?Wha

Hi all! I am trying to expand my knowledge as much as possible!Unfortunately, I do not have access to any kind of lab environment within my employer's structure...So, my idea was to create a small Commvault environment within my home lab—I do have a small home setup.The problem is the license. I would like to experiment with media agents, storage configurations, schedules, and other features—basically, most of Commvault’s functionalities. However, the very first issue I encountered is that I cannot even use the Commvault CommCell Console without applying a valid license…Is there a way to aquire any kind of lab/test license for home lab? 

Hi,when creating PLANs in CommandCenter, I’m not able to verify the parameters used for the backup frequencies entered, in the audit trail report.If modifying backup frequencies of a PLAN, the modifications done do not show up in the audit trail.Is there a special setting available/required to make configuration changes done via CommandCenter fully visible in the audit trail ?(running on 2023e / V11.32.71)rgdsKlaus

Is there a Commvault CLI command that will return a list of jobs and the “Client Computer” name with the job?The command below does not list the “Client Computer” name.qlist job JOBID       OPERATION                STATUS       PHASE                 JOB DESCRIPTION    COMPLETE PERCENTAGE-----       ---------                ------       -----                 ---------------    -------------------21644490    Backup                   Queued       Backup                                   2521731016    Backup                   Pending      Scan                                     521751110    Backup                   Pending      Scan                                     5  

I updated my Commserve from 10.34.47 to 10.36.35 today but it’s now failing to update my Ransomware protected Linux Media Agent running on Rocky 9.4 (following this guide  for the upgrade) cvd.log show this:********************************************************************************* Machine    : backupma:backupma (backupma) (Instance001) ** IP Addrs   : x.x.x.x                                                    ** Module     : cvd                                                             ** Commserver : backupcs:backupcs                                ** Version    : 11.36.35                                                        ** Date       : 2025/01/30 (-03 GMT-03:00)                                      ** OS Type    : Linux 5.14.0-427.42.1.el9_4.