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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,358 Topics
  • 22,744 Replies
5358 Topics
A
Byte
AbdulIkramByte
asked in Self-Hosted Q&A
Is it possible to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?

Hi, Is it possible/supported to configure Multiple Commserve setup one for Standby in same datacenter and another for DR in another Datacenter?If yes, please share the Books OnLine link for procedure.

283
A
Byte
P
Bit
pasakieBit
asked in Self-Hosted Q&A
Protect a specific full backup job and the week's incremental backs from deletion or aging

I’ve been reading up on WORM but don’t think it’s the solution we’re looking for as I believe it is applied at the storage level. I would like to lock a single database full backup and the week’s incremental backups from being aged off or accidentally deleted. 

292
P
Bit
N
Bit
NorthBit
asked in Self-Hosted Q&A
Workflow - does waitforjobcompletion output job status such as successfully completed, failed, killed etc.

Try to use workflow to create multiple subclients (around 10) backup task. Once previous job completed, the next hob will kick in automatically. However also would like to get each job status such as completed, failed etc. Is there a way to achieve that?Also is there any workflow example with some explanation. It is so hard to get workflow detail examples online. Thanks,North

121
CV_GK
Vaulter
E
Commvault Certified Expert
euMikeCommvault Certified Expert
asked in Self-Hosted Q&A
Laptop plan default exclusions

Hi, is there a reason we are unable to remove default exclusions within a laptop plan? v11.38Any additional setting to change that?Thank you.greyed out exclusions... 

313
J
Bit
A
Bit
AbiodunBit
asked in Self-Hosted Q&A
Creating Extended Retention

Hi Team,Please I need help with the following question.Currently in our Commvault environment, we backup VMs and databases hosted on the Nutanix HCI platform. We have several clusters, prod cluster, database cluster, dev clutser and backup cluster, the backup cluster was configured as an object storage for the storage of our backup data. It has buckets configured for the different clusters being backed up. For each cluster, there is a primary and secondary library. We currently run daily incrementals, weekly fulls on Fridays, montly fulls and yearly fulls.We have aux copy job configured to copy data from the primary library to the secondary library. Extended retention was configured on both the primary and seconday library, for the primary(basic retention = 14days, 1 cycle, extended retention = weekly full for 30days, monthy full for 365days and yearly full for 1095days), while on the secondary (basic retention of 30days, extended retention = weekly full for 90days, monthly full for 73

381
A
Vaulter
K
Byte
Kimmo_SSBByte
asked in Self-Hosted Q&A
How do I find oldest backup job for a client?

I have restore user, using the webclient. And do not manage to find the oldest backupjob for a server. Have tried several servers and it is the same problem. The “General” part is not showing for the server. As an admin I can see this part an there is information of the oldest backup for the client there. So workaround would be to give all restore users the access rights to show the “general” part of the server information. But what right is this? Do not want all to users to be sett as administrators... We tried to go and show backup history, but this do not show all backups for the server either. Have searched this problem, and this might have something to do with change of index version. But stil. Oldest backup is from 2021, and all backups show up in the old comserv thick client. But in the webclient only backups as far back as 2023 is showing. I can manualy brows in the calendar and find the starting point, but you can not browse month by mont several years back, to find when first

141
B
Vaulter
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Reconcile_Backup_Pending

Hello,We have some jobs that are old and should have been pruned but isn’t. Thay are in the state of “Reconcile_Backup_Pending. I see the explanation below, but what I don’t know is how the syncronization is done and when it’s happening.We are hesitant to delete the jobs manually, though no jobs seems to be dependent of them.Can someone explain to me.Thank you.Henke   

182
Henke
Byte
P
Byte
ProsolByte
asked in Self-Hosted Q&A
CCID Implications on Commcell Recreation (Fresh Install) using existing licenses

  

181
CV_GK
Vaulter
A
Byte
AndresLByte
asked in Self-Hosted Q&A
Auxiliary Copy - only single stream in use

Hello,I have following problem, when I run Auxiliary Copy  and specify for example 4 streams, but only one stream is in use, sometimes more than one, but I don’t understand why and how to control it. At the same time server is not busy, there are free resources.Any ideas? Thank you! 

131
CV_GK
Vaulter
B
Byte
BloopaAgainByte
asked in Self-Hosted Q&A
Difference between webConsole and CommandCenter

Hello,What is the difference between the webconsole and the command centerWe are using Commvault 11.36.41I always heard that webconsole will be deprecated but it is still availablehttps://documentation.commvault.com/2024e/expert/installing_web_console.htmlhttps://documentation.commvault.com/2024e/expert/installing_command_center.html Thanks for the clarifications

401
CV_GK
Vaulter
T
Byte
TNOByte
asked in Self-Hosted Q&A
File system agent support in 11.36 for Red Hat Enterprise Linux/CentOS 5.x / 6.x / 7.x

Hello,I was reviewing the support matrix in the 11.36 documentation for the Linux file system agent installation and noticed that Red Hat Enterprise Linux/CentOS versions 5.x, 6.x, and 7.x are not listed.Does this imply that these versions are no longer supported? Will the installation of the 11.36 package fail on these clients?In previous releases documentation, such as 11.28 / 11.32 / 11.34, these versions were included in the support matrix   Thanks 

462
T
Byte
F
Byte
fjs63Byte
asked in Self-Hosted Q&A
LTO-8 tapes are not readable in new library with LTO-9 tape units

Hello community team,We have a new tape library Quantum I3 with LTO-9 Tape Units. The Auxiliary to Tape is running fine.Now we have exported tapes from our old Quantum I3 with LTO-8 tape units via the I/O slots and imported them into the new library via the I/O slots.The tape library sees the tapes, but it cannot read the content: No content found.I have already tried to run a catalog, but the catalog job shows no activity.It is noticeable that in the old library the barcodes are displayed with 6 digits, e.g. 002020 and in the new library with 8 digits, e.g. 002020L8.Does anyone have an idea what the problem could be and perhaps a solution? Kind RegardsFranz-Josef 

497
F
Byte
F
Byte
fjs63Byte
asked in Self-Hosted Q&A
Question about Barcodes Rules Tape Library

Hello Commvault Community,Can I create a barcode rule for a tape library so that all tapes ending with L8 are recognized with the first 6 digits?All other tapes with 8 digits.We currently have the problem that we have LTO8 tapes in the old tape-library with 6 digits without L8 and these are not recognized in the new tape-library.The new LTO-9 tapes have 8 digits and end with L9.And if so, what else do I need to consider?

193
F
Byte
K
Byte
KEV-IT
asked in Self-Hosted Q&A
Download CIS benchmark pre-hardened OVA image

Hello community,I wanted to download the pre-hardened OVA image from the software store. Unfortunately it seems like it is not listed anymore. I checked the documentation and it refers to the software store. However, if I clicked the link from the documentation I receive the message “No matching packages were found.”.Anyone else having the same problem?Hardening the CommServe Server with CIS Level 1 Benchmarks (commvault.com)

19559
Y
M
Byte
MauroByte
asked in Self-Hosted Q&A
Apache Vulnerability CVE-2016-8735

This one is a bit of an old vulnerability and I see there has been an update to its status this month. A customer has picked up this vulnerability on the Commserve. They’re running V11.28.102.I cannot find any information on the security bulletin site. I’ve recommended that they upgrade to V11.28.137 as there is mention of some Apache vulnerability patches mentioned (but not which ones)and then run the vulnerability scanner. Does anyone have any info or experience in this particular issue that we’ve noted?  

754
M
Byte
Juergen
Byte
JuergenByte
asked in Self-Hosted Q&A
1-touch recovery and virtualize me Linux

Hello,Do we know when Commvault will support 1-touch recovery for new RedHat versions like 8.7 ?For virtualize me very long time is no support for newer Linux releases likethis: Red Hat Enterprise Linux/CentOS 8.0 with glibc 2.28.x: Virtualize Me is not supported Is there a roud map for this, last year I heard it will be come in 2023E ?regards Juergen

43720
Juergen
Byte
A
Byte
ariel_b
asked in Self-Hosted Q&A
Disaster recovery backup stucks on 95%

Hello I receive this message on this job: last job update time : 8 minutes ago.and the job stuck on 95%,there is something to to with that? Best Regards 

2146
D
Vaulter
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
How to enable the "File Activity Anomaly alert"?

The Security Assessment > Platform security page identifies a critical issue with the “File Activity Anomaly alert” not being enabled. Unfortunately, when I go into the Java GUI Console > Alerts > Configure Alerts, “File Activity Anomaly alert” doesn’t appear as one of the options.  I’ve searched the documentation but don’t see any steps on how to load this alert. Does anyone know how to load a missing alert? (The File Activity Anomaly alert specifically.)Thanks in advance for any help.Ken

512
Ken_H
Byte
E
Byte
ETOByte
asked in Self-Hosted Q&A
Could not reach Media Agent [] with hostname

Hello Team,I have issue on my media agent. Services are running and check raidness succesfully. I am unable to browse and restore my backup data  it  failes as Could not reach Media Agent [GAR-PND-PRD-FPS-MA03] with hostname [PGARAPPCVM13] I have rebooted media agent twice.I have checked the Index cache there is about 900GB free sapce. 

454
E
Byte
T
Byte
TNOByte
asked in Self-Hosted Q&A
Changes in version 11.36

Hello,One of the changes in 11.36 was on the System created DDB backup schedule.The schedule was set to run every 3 days. This is documeneted in 11.36 changes.Is anyone aware what is the logic behind it ? Is there any known reason for this ?Any reason not to run DDB backup twice a day ?  Thanks

987
Damian Andre
Vaulter
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Dashboard > Health > Software Version report not updating

When I go into Command Center running on my internal CommVault installation and navigate to Dashboard > Health > Software Version, I see it hasn’t updated within the past 6 weeks. I’ve gone into the Commcell Console > Home > Control Panel > and done an upload on Remote Private Metrics Reporting PLUS I’ve cleared both Cookies and other site data and Cached Images and files on my  desktop browser. Despite all that, the Software Version still reports “As of Nov 29, 2024”.Does anyone have a recommendation on how to get the Software Version report to update?Any help appreciated.Ken

11410
Ken_H
Byte
A
Byte
Ahmed ElbablyByte
asked in Self-Hosted Q&A
Port 27017

Dear Vaulters,I have a question, I have separated the webconsole from the CS to a dedicated machine, What would happen if the communication between CS and webconsole is not allowed over port 27017?  

181
Damian Andre
Vaulter
C
Byte
Chris NewmanByte
asked in Self-Hosted Q&A
CV - both java and console interfact are quite slow

Hello, We’re seeing slowness in CV when navigating the web interface.  The “Restore Options” panel takes about 20 seconds just to open, and then 20 seconds each time I change an option.  Is there any tuning options for the internal SQL instance, or something else we should be looking at? This doesn’t affect the timing once the actual restore/backup is kicked off, just navigation is horribly slow.Thank you - Chris

6010
C
Byte
L
Byte
LiorRNByte
asked in Self-Hosted Q&A
Upgarde service pack without downtime

Hello,I have a Livesync environment - Is there a procedure for a service pack upgrade without downtime? the only option I can see is to upgrade while still having restore only option - https://documentation.commvault.com/2023e/expert/installing_platform_releases_on_commserve_livesync_setup.htmlIs there a procedure where I can also continue the backups? I can not stop the SQL log backup that are running every 10 minutesCan you please attach the link from the documentation? Best regards,   

131
Damian Andre
Vaulter
M
Byte
Michal OsewskiByte
asked in Self-Hosted Q&A
DataTurbo protocol to Worm copy

 Hi,What protocol do you recommend and how to configure worm lock on commvault 11.32. We want to use the data turbo protocol on the OceanProtect x3000. Does commvault support this?https://documentation.commvault.com/2023e/expert/supported_vendors_01.html

451
Damian Andre
Vaulter
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