Self-Hosted Q&A

Hi,May I know if there is a reference link on how to setup the following media agent configuration below? I tried to check on their site but seems that part is not availableActive-Standby Media Agent setup Acvtive-Active Media Agent setup

Configuring Cassandra client in our environment and the Engineers want to create a Service Account for CV backups with Cassandra.  However couldn’t find a doc on minimal permissions needed for backups and restore, anyone know if one exists?

I’d like use Auto Recovery for Azure VM, only find article to introduce how to configure it. could anyone guide how it works?create snapshot → backup copy to local cloud library → AUX. to DR site cloud library→ restore as new disk?

We are planning to upgrade to 11.32 version for our Unix media agent server(physical)Kindly help us to know about compatibility  with below details   Model:                  "ia64 hp Integrity BL860c i4"   Machine serial number:  SGH413E1M5    OS:HP-UX B.11.31    Platform:ia64  

Good morning guys!Doubts best practices for removing a VM from the backup routine.Would it just be disabling it in Activity control or using retire?

Hello,Currently working on a hardware refresh. Old server is CV 11.16. New server will be CV 2023e. Took a DR backup of the old server and tried to restore it on the new server using the Recovery Assistant but i’m getting error during the “Check and Upgrade database as needed”.CSRecoveryAssistant.log shows:21212 5     11/23 13:54:11 ### ### ### - Upgrading database commserv21212 5     11/23 13:54:11 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname CommServer -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 21212 5     11/23 13:54:11 ### ### ### - Executing process: [DatabaseUpgrade.exe]21212 5     11/23 14:06:19 ### ### ### - Error: Execution of process [DatabaseUpgrade.exe] exited with code [2]21212 5     11/23 14:06:19 ### ### ### - Error: Failed upgrading database commserv. Ch

We have restored a few.mdb and other log files from the system state backup. The files have been restored, but a number has been added to each file. Please refer to the PFA snapshot for reference.   

Hello, Over the last few months, we have adapted the Command Center so that our customers can now set up and carry out backups independently. Agent is offered via the Download Center. Installation and assignment to the corresponding company is carried out via the AuthCode. It all works so far. Only if the customer wants to create a user for backing up a database, for example, do we receive the following message:Failed to verify user [eos\SVC_IMVPMS5J_SQL_RW] for instance [imvpms5j]. Verify that services are online and with the correct user name and password.If I then enter the same data via the console as an admin, it will be saved and the backup can be carried out.Has anyone had these problems or is it possible that the permissions are not yet correct? Who might have a little more experience in this area and could help me here?RegardsThomas

Hi, When performing a NAS (LFS) restore of an NFS mounted on a Linux system, files owned by root are restored with owner nobody. Any suggestion.

hi guysi want to enable the “Managed Disk Space for Disk Library greyed out” via policy copybut the option his greyed out , even if I'm trying to change or edit the rest of the option i cannot enable it. any suggestion what we can do? thanks

I have some questions:I am currently using 3 CommCell in my system. Suppose I copy backup files from HPE StoreOnce A (Data Center) to HPE StoreOnce B (Data Center) through Storage Policy. The question is, if the entire system at the Data Center encounters a failure, how can I restore the files and VMs that have been backed up from HPE StoreOnce B. If the CommServe is located in the Data Center, can I use a different CommServe at the Disaster Recovery (DR) site for the restoration process? Please kindly send me instructions for registering a new customer. Is this registration possible before I have the license file

Hello, we use cv11.28.83I have the following question: I have activated the option “Index files after backup” on a vm group in a vcenter client. After the backup was finished a file indexing job is started. I must determine the status of the job. (completed, completed with errors or failed .... )  My question, is a report available on commcell console or webconsole which can show me the status of the finished “File Indexing” Jobs?  regards Roland   

I have a VSA subclient that has a Group defined for the proxies but when I watch the jobs it appears that only the first proxy in the group is being used. Several other subclients with different proxy groups appear to be exhibiting the same behaviour.This wouldn’t be so bad except that I ran into a problem where the first proxy in the group could not communicate but the backup kept trying to use that proxy instead of attemempting the job with another proxy in the group.

Hi, I backup Databases hosted on a Microsoft CLuster I created the Microsoft pseudo client and add a SQL instance on it. I also backup each Microsoft node through the filesystem agent.I have enabled System state on each node.The default subclient backup only the C and local drives.I created another subclient on each node, but I can specify the disks presented by storage only on the active node. What is the correct way to backup the remote disks present on the Active node.Those disks are presented by a Storage and have their letters R,S,TIf a failover occurs, those disk are owned by the remaining node.  I tried to add a subclient at FIle System agent on the cluster it self, but it backups only the quorum disk and it gaves an error message. Thanks for your help !  

v2 index understanding  

Checking out Security Vulnerability and Reporting site:https://documentation.commvault.com/2023e/essential/146231_security_vulnerability_and_reporting.html I see an entry for:CV_2023_11_1: Remote Code Execution Vulnerability in Apache ActiveMQ along with a resolution recommending upgrading to the Maintenance Release builds of 11.32.83, 11.30.64, and 11.28.83. Just wondering, what about the earlier builds such as 11.24? Does the security vulnerability affect these earlier builds?If it does, then what should be the recommended Maintenance Release build for 11.24?

Hi All,i am testing an inplace 1-touch restore but got blocked with an error. Could you please help me?Tried Non-interactive method with response file and Interactive method.It says that the client name is already exist but i cannot answer to the question to proceed.Does anyone came accross this error ? do you know how to remove the “ClientName_recovery” which exists already?Thanks in advance.Regads

first step is get token id completed successfully but in the 2nd step commvault_GetSubclientsForRegisteredVCenterPlugin failed with below error400 BAD_REQUEST "920002: Invoked action completed with error. Error : Action 'commvault_GetFirstSubclientForVCenter' in module 'com.commvault.utils' failed : client Id not found, cannot continue. (Dynamic Script Module name : commvault_GetSubclientsForRegisteredVCenterPlugin#57)."; 400 BAD_REQUEST "920002: Invoked action completed with error. Error : Action 'commvault_GetSubclientsForRegisteredVCenterPlugin' in module 'com.commvault.utils' failed : client Id not found, cannot continue. (com.commvault.utils/commvault_GetSubclientsForRegisteredVCenterPlugin#58).";  

Is the ASP.NET needed on Commserve or Media Agents?I know that .NET libraries are possible, but I would like to know if we can remove ASP.NET components or it is necessary for Commvault. If so - in which version? Commvault version is 11.32.26 

Hello,according to the below: -How Block-Level Backups on Windows Work (commvault.com)I can't choose file or folder in subclient and I have to set the sub client to the whole volume or not?Thanks.

How to export all 6455 list of mailbox from last back up o365 information summery?If click “View export “no record found  

During configuring a SAN data server, Is we have an operating system that is required for media agent hosting disk libraries? Should it be Linux, or it be Unix or Windows?

I am new to Commvault so sorry if this is simple question or my question is not clear. I was told to check if our current running job are set as snap vault or NDMP. I am not sure where/how can I confirm this.  When I am going to Properties > IntellSnap > I can see this enable and has a associated array listed. Does this mean is a snap vault backup .Is this something I can confirm from storage side. can you please help where/how? We using Netapp storage.  

We are running a POC for seeding an AWS S3 bucket which will act as DASH target. For the seeding of data, we are using the AWS Snowball device. We have two goals in POC,Seed the OnPrem backup data to AWS S3 using Snowball device and ship it to AWS. Once seeded to S3 bucket, test restores from S3 and also validate the next DASH job to S3 only transfers unique data after deduping. Copy the DASH data from S3 to Snowball Device, ship the device to On-Prem. Perform restores from the Snowball device.We have successfully completed the first part of the POC and need to initiate the second phase. But before shipping the snowball device to AWS, we ran a data verification job on the Snowball to confirm all the seeded DASH jobs are in readable state. The job failed since Commvault was unable to read any data from the Snowball device, and we were getting read errors. We opened case with CV Support, and after confirming there was no issue with Commvault, we engaged the AWS Support. They mentioned th

Hello Team, I am migrating a SQL Cluster from Data protector to Commvault. Do you know if we can migrate by leaving data protector installed and running, and moving gradually the DB backup to Commvault one by one ? I Just want to know if Data protector and Commvault can run together. Data protector will be uninstalled when all DB will be backed up successfully to Commvault. Thanks !