Self-Hosted Q&A

Hello experts,My datacenter  has physical servers HP proliant dl 380 gen 8.I performed full backup of windows server 2012 which was successful and trying to do 1-touch bare metal restore in other server of same model, it just keeps progressing endlessly as shown in the picture.NOTE: The bare-metal restore for same server to esxi is successful but not to the physical server. Will appreciate any help.

We have several remote offices in the Asia-Pacific region.  We are interested in deploying a Media Agent at AWS to service those locations.  These locations don’t have VPN access to AWS so we would need to send data securely from on premise servers in the several countries to the media agent for long term storage.  Servers are small, windows servers,  generally less than 2TB of file data with small rates of change.  No VMs.I am looking for some help to configure networking from the on premise servers to the Media Agent at AWS. 

Hi,the customer would like to use one plan for backup both: filesystem and database. The problem is that in ‘Add backup frequency’ He can choose only between ‘all agents’ and ‘databases’. It means when we have two actions: incremental at 5PM and differential for databases at 7PM it triggers SQL database differential backup twice at 5PM and 7PM.  He tried to modify schedule in CommCell console but he gets an error ‘failed to modify task’’.So the main problem is that we can choose only between all agents and databases. We can’t choose granular.  Does it mean that for fileservers and databases we should use separate plans?  Regards,Lukasz

I am getting “Internal error occurred -5” on Readiness Check on several clients after the 11.32.35 upgrade. Backup seems to be working still, but we can’t have this “false positive” alert every day.(Upgrade was done 4 days ago, so I don’t think it is something that will go away “by itself”.)We have tried restarting the commvault services on the clients, also the commvault repair option. No improvement.Anyone know what could be the cause? 🖖

Good morning.  We’re considering MS SQL Server always-on using the new 2022 feature “Contained Availability Groups” This feature adds an MSDB and Master database to the AG group, which allows jobs and users to be synced between machines. Is this functionality currently supported?  How might it work for restores/backups? Thanks- Chris

問い合わせ内容①simpanaでサーバのバックアップ状況をメールでこちら側に送信しているが　内部的にバックアップ状況を記録したログはあるのか？②ログがある場合は、ログを送ってもらえないか 趣旨バックアップ確認を自動化させようと考えており、ログの結果があればバックアップステータスを自動で反映させることができるため

Error Code: [32:408]Description: The usage for [Protected Virtual Machines] has exceeded the licensed usage. Please purchase additional usage licenses. Until the new license is applied, click on the RESET button in control panel license administration window to temporarily allow jobs. Advice: Please contact customer support for additional license.Source: snf-comvltbkp, Process: JobManag

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommandIn BodyContetn-type =text/plainand body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0

Raw device backup and restore was successful for file system but validation is failing. Please find the error. An unrecoverable errors found on the same device.File system state is not clean for one of the file system, state is "clean with errors"

we are already taking a file server backup , now we enabled file server archive with archive plan do we need to run both plan or archive jobs will serve the purpose ?  

Hi teams, Have a good day, I needed a help. One of my clients has a backup issue related to indexing. I have also taken help from support but the issue has not been resolved, maybe the experiment is going on. If I delete the data from the problem job and then take a new backup, will it be ok? This is an issue of 20 days jobs. ThanksAmol

We are taking the backup for CIFS share (Netapp) by Commvault NDMP protocol. Need to know , whether NDMP uses file level backup or Block level backup .Because we are running robocopy for the CIFs share with Archive bit clear option to copy data manaully from CIFS share to other location . Does this have any impact for the current commvault backup for the cifs share . BR Sudhir T 

Full scale test instance of Commvault before deploying into production. Getting issues with viewing the contents of Hypervisor VM Groups, changing configuration of VM groups and some items using “view details” on the health report.“Default” Hypervisor VM Groups were created upon adding the hypervisors and the content left at the default / or all unprotected VM’s. Immediately upon creating the groups it is not possible to view the content tab without getting the detail flash very quickly on screen before displaying “something went wrong”. Also cannot change anything in the options section of the VM Group configuration page without “something went wrong”. I have deployed several instances of Commvault for test and this has happened on all instances. I have tried running the install again in repair mode and it does not resolve the issue. Note it is possible to view the content by looking at protected and unprotected VM’s but cant’ modify content from that page. Also issues with the “view

Good evening.If someone is new in a Commvault environment, how do I recover user credentials for both web and java console. Commvault solution was configured by someone but left the company. What effort does it require to access the consoles? Kind Regards,Tshepo Chiloane

Hi, I see that the stream count is defaulted to 2. But I also read the all restores are single streamed except for a few iDAs. And oracle iDA is not one of them. Regards,Pedro

Hello, Hope someone can help me understand the OneDrive Active vs Inactive data. Not so long ago, we migrated our users over to Microsoft O365, and activated backup of Exchange Online, OneDrive, sharepoint and Teams.  For OneDrive vi had about 23TB of data for about 22.5K users.   And under Protect > Office365 we could see the “Backup Size” and same with a Dashboard element showing top 5 largest servers.   OneDrive was one of our largest servers.   But about two weeks ago the OneDrive storage dropped from almost 24TB and down to 2.52TB. When i go to OneDrive in Commandcenter and look at “Details” under Backup Stats, i can see that Active size is 2.52TB and Innactive is 21.94TB.  From the Microsoft 365 admin console i can see no problems.  So my question is regarding the Active and Inactive data.   Might this be that the 2.52TB is data that has been changed since the last backup, and inactive is old unchanged data?  Or is it that the inactive data is actual data commvault think has b

Background:I see a single job running in a “Waiting” state that has this as the reason for waiting: “All device streams configured to this Storage Policy including their multiplexing factor are in use. Advice: Please check the jobs currently running to this Storage Policy. Current job will run once a stream becomes available.”Doing some searching: The CommVault docs go into an in depth of what streams are, how to set the maximum allowed streams (at several levels/areas, like at the storage policy level) and all I see of ‘other jobs using this storage policy’ is a single running job claiming to be using 10 readers. The storage policy is configured to use 70 streams, the job stuck in waiting is set to use 8… I’m not sure why there are not 60 streams available….but it got me wondering: Question: is there a way to determine (like with a query or a report not manually clicking on each subclient or going through a gigantic report and manually summing up stream counts by hand) how many stream

I am  backing up a Mongo database that is part of a replica set using  bigdata agent and intelisnap. I have two nodes on site, and one node off site.Can I set preferences for what nodes are used during the backup, currently it looks like all nodes are used. 

Maybe someone in here can help out and straighten out the Plans part for me.The below is going to one stg policy. Several clients schedules attached.How would that pain out if done in a “Plan”How many Plans, backup destinations and so on required?I am not all aboard on plans since I’ve been using the “old” way for the last 10 years.  Thanks for any enlightment//Henke

the recommendation by tomcat to solve this issue to update the version to the last recommended release,just i need to ask if the update will effect on Commvault application or you have any concern and recommendation from your side.

Error Code: [18:183]Description: Failed with Oracle DB/RMAN error [RMAN-03009: failure of backup command on ch1 channel at 12/04/2023 05:03:31 RMAN-10038: database session for channel ch1 terminated unexpectedly RMAN-03009: failure of backup command on ch2 channel at 12/04/2023 05:03:31 RMAN-10038: database session for channel ch2 terminated unexpectedly ]Source, Process: ClOraAgent 

Hello,Where can I find the schedules used in my commcell in Command Center? //Henke

Hello, I've noticed that in several situations, when somethings is done through the Commcell console, there is lag until that reflects in the Command Center pane.Why?Is there a way to speed up this and have the information in Command center refreshed?Example: delete a few jobs from SP. Command center disk lib usage does not reflect the change in disk usage. Commcell does. Regards,Pedro

Hi,I am unable to backup DDB because of VSS error.The ddb is located on d: . From the OS I can do manual snapshot using ‘vssadmin create shadow /for=d:I’ve already tried with additional setting ‘nUseVSSSoftwareProvider’.Regards,Lukasz

helloin my enviroment we have many share with more than 10 milions files and directory to backup.It is normal that in the access nodes the ifind process can consume more than 20 GB of ram ?There is indication about the relation between number of directories and files and memory usage of ifind ?thanks in advance