Self-Hosted Q&A

Hi Team,I Have facing one issue in our commvault ,While running the SQL database backup we have getting below error ,please provide any solution for the below issue.Error Code: [30:324]Description: "Error encountered when closing the virtual device, Please see SQL server vdi.log for more details" 

Hi All, we have an very Big Sharepoint Farm on Prem. Actually we are using the Sharepoint Agent for documents and also for database.  No we are faceing 2 Problems: The logs on the sql server are not getting truncated the performance is very very bad What is the risk when we only backup the Documents via the sharepoint agent and backup teh databse via sql server agent ? 

helloWe are experiencing an issue with the WebConsole on our Commvault environment following a failover. Failover windows cs to linux cs  EnvironmentCommvault version: 11.40.26 CommServe OS: Linux WebConsole / Command Center hosted on: linuxIssue DescriptionThe WebConsole is not functioning correctly. Scheduled reports and SLA reports are failing. jobs are working without any issue.Observed BehaviorAccess to Command Center (/commandcenter) is working (HTTP 200). Access to WebConsole (/webconsole) returns HTTP 404 (Application Not Found). Reports fail with the following error: "Failed to get the list of command centers" "There is no WebConsole available to proceed further" Logs (relevant excerpts)scheduleReport.log: GetWebConsoleURLList() - There is

Hi CommVault Community,I deployed the Azure Applications for M365 Services with the Express Setup.The Azure Applications have some permissions that are somewhat concerning from a security perspective.Therefore the question, are the following permissions really necessary?Why do the Azure Apps need "Application.ReadWrite.All" permissions?Why does the Azure Application for SharePoint Online need "RoleManagement.ReadWrite.Directory" permissions?They are not listed in the official documentation!https://documentation.commvault.com/2023/essential/142507_request_and_grant_permissions_to_azure_apis_for_azure_app_for_sharepoint_online.htmlCVSPBackupApp

Hey Commvault Community, I just deleted an Exchange Online mailbox backup from Command Center, kicking off Job ID: 1032081. Screenshot shows "Index Delete" phase done at 100%. For Exchange Online (and other O365 services like Teams/SharePoint), does deleting the backup actually remove backend data from cloud storage, or just kill the index (no more browse/restore) while emails/files stay forever?From what I know, Commvault uses only forever / infinite retention for O365 services (retention rules only apply to deleted data backups). So, that's why I'm asking in case of deleting an Exchange Online mailbox backup, does the backend backup data also get deleted from cloud storage, or just the index?

Hello All,Our customers are increasingly requesting to update their NetApp storage to Ontap 9.17.1. In addition, new systems are increasingly being delivered with 9.17, and we need to perform a downgrade. (if still supported by the hardware)Are there any plans to release Ontap 9.17.1 or even 9.18.1? Grateful for any help! 

Hi all, I’m setting up M365 backup using the Custom Configuration, which is now the recommended approach over the Express option.I have already registered the app in Azure and have my Application ID and Tenant ID ready. However, the documentation is a bit unclear regarding the certificate workflow—I can’t find the specific section explaining where and how to generate the certificate required for the Azure portal. Is the certificate generated directly within the Command Center wizard? Also, once it's generated, is the correct next step to upload it to the Azure app registration? Could someone please clarify these steps or point me to the exact documentation page covering this procedure?

Hi,I need to move the index directory on the index server node.Documentation and Arlie point to the workflow IndexServerDirectoryMove but this does not exist in the current environment and it is not available on the store.It is also not possible to manually change the directory location as the path in the edit node screen is greyed out.I hope anyone can help me with this issue. 

Hi all,I have a problem with the functionality of the filters in the views in Jobs - Job history, when I want to filter by Start or End.When I use the condition "Relative" (1 day), the list of jobs is displayed.When I use the condition "Between" (yesterday-today), the error "Something went wrong" appears.When I use the condition "Older than" (anything), "No results found" appears.There is a similar problem when using the time condition in the view in Protect - Virtualization - Virtual machines.It behaves the same in 11.40 and 11.42.Am I doing something wrong? Or is this a known issue?Regards,Lubos

!--scriptorstartfragment-->Hi all, We’re currently looking at migrating Oracle backups to Commvault, and the scale is quite big — we’re talking hundreds of databases. One of the challenges is credential management. Right now we’re using connection strings that are specific per Oracle instance, which isn’t very practical at this scale. So I’m wondering: is there any way in Commvault to handle Oracle credentials centrally? Some kind of credential vault, maybe?Or could this be solved with a workflow or another native Commvault feature? Any tips or best practices would be really helpful.!--scriptorendfragment-->

I have an implementation where the customer is writing backup jobs directly to tape.They are LTO-9 so have 18TB in capacity.Total Full backups are 6TB. I have created multiple plans for VM’s and SQL backups. They run at different times and have different retentions for daily backups.What I’ve noticed is that each Plan (Storage Policy) writes to its own tape which is far from ideal for tape usage.  The only thing I could think of is to not use plans, create 2 Storage Policies (to satisfy the different retentions) and then create schedules in the Commvault Java Console as we did many years ago.Is this still the best method?Thanks in advance.Mauro

Hello everyone,I have fileserver WS2016 with data archiving configured, plan to upgrade it to W2025. Could you please recommend best way to do OS upgrade without stub recall.1) Is windows in-place upgrade supported?2) Is it supported to move virtual disks with stubs to new cleanly installed VM with same name an redeployment of agent on new VM? If yes how to perform it correctly?Br,Andrejs

Hello Team,We are facing an issue during LiveSync failover in our Commvault Linux installation.commvault version - 11.40.34When we attempt to perform the failover, the CvFailoverLogShipping job gets triggered but fails with the following error:Error code: [30:436]Description: Instance validation failed: Insufficient SQL Server role. To configure the instance, the user [sqladmin_cv] must be a member of the SYSADMIN SQL server role.Source: rhel1Process: JobManagerTroubleshooting performed:

Hi guys, we ran into an issue deploying an RPM created from the 11.40.42 base which I’m wondering if anyone else has. If you run “rpm -qip ournewcvlt.rpm” it returns the following:Name        : ournewcvlt.11.40.42.Instance001Version     : 11.4000.1372.42Release     : 1.el8Architecture: x86_64Install Date: (not installed)Group       : Applications/ArchivingThe last field there “Group” is not a Unix Group in the traditional sense but appears to conflict with other aspects of our repos environment. The question is - there doesn’t seem to be any control over this and we wonder if it is possible to modify this.I found howto: repack RPM for nicer name or add extra files | Community but that does

Hi everyone,after upgrading a customer environment from Commvault 11.32 to 11.40 (LTS), we ran into an issue with the SharePoint Online Classic agent.Environment & situation:Commvault upgraded from 11.32 → 11.40 The customer is still using the SharePoint Online (Classic) agent, configured via the Java / CommCell Console SharePoint Online is not yet configured in Command CenterAfter the upgrade, the Classic agent can no longer be used for new protection jobs, so we are planning to configure SharePoint Online in Command Center going forward.Before doing so, I would like to clarify the impact on existing (legacy) SharePoint Online backups created with the Classic agent:Are those legacy backups still restorable as is using the Classic client / Java Console after new protection is moved to Command Center?Or is there any migration or conversion step required to make the legacy data restorable or visible in Command

Hi,In the CommServe LiveSync (11.40) environment on the active server, the “Auto-start services when OS starts” option is grayed out.Only after entering the following commands can the checkbox be selected:gxadmin.exe -consoleMode -enableautostartoption truegxadmin.exe -consoleMode -setsvcstartmode Automatic ...but after some time the checkbox becomes inactive again. The following article contains that this option is managed by failover.https://documentation.commvault.com/11.40/software/enabling_or_disabling_commserve_livesync.html“After you enable the CommServe LiveSync feature, the Auto-start servic

Hello,I am in a situation that I need to move a mount path to another mount path. I would like to just have backup jobs from the move path in the destination.Is there a way to prevent new backup jobs being written to the new mount path while the move is running?Something like the bullet points below.BR Henke Set "Disable mount path for new data" on the destination before initiating the move Leave the setting untouched while the job runs Manually clear the flag after the move completes (since the job only auto-clears it on the source, not the destination)

Hi everyone, When restoring a Domain Controller’s System State backup (taken with the Windows File System agent), the Active Directory component appears empty and shows the message “Not allowed to browse system state components.”I’m aware that these days granular AD object recovery requires the licensed Active Directory Agent, so this is not about licensing. My question is more technical and focusing to System State:Why does the System State AD component show empty — is this purely by design, or does Commvault handle AD data differently During a full System State restore, is the AD database automatically restored even though it’s not visible in the browse view? Has this behavior always been like this, or did older Commvault versions allow limited browsing of AD components within System State?

Hi, Could you possibly assist me with this?Commvault 11.32.119Is there a way to promote a Synchronous Copy to the Primary Copy using Command Center?  

Hi, Can you help me with this real quick?Commvault 11.32.119.How can I change the Backup Destination of Plans using Command Center?  

Hello,our SLA status is at only 60% after upgrading to 11.40. back in January. That means that about 40% says “missed” and when I check the SLA report it says “no finished job within SLA period” for about 500 clients.After checking them, I can say that there were indeed jobs running in the past few days for those clients (including full backups). The majority of those clients don’t have a file-system backup configured but SQL, EDB or VM backup.   Does anybody know where this issue may come from?Thanks in advance

Planning to move set of server in current commcell to new commcell.Commcell yet to build and AD creation in progress for independent environment.After commcell provisioned How to start the migration from old comcell to new. We like to keep the long retention backup. Any new media agent need to build? 

I am redesigning an existing All-in-One physical CommServe (CS + MA) into a distributed architecture.Current State: A single physical server hosting both the CommServe and MediaAgent packages. Target State: A newly deployed virtual CommServe (running on VMware vSphere), with the existing physical server retained and functioning strictly as a MediaAgent.I am looking for the precise, supported workflow for this exact scenario. My primary focus areas are: Migration Workflow: Confirming if the standard CommServe Hardware Refresh (DR Backup and Restore) to the new VM is the only required method for the DB move. Decommissioning the CS Role: What is the exact procedure to strip the CS role and packages from the existing physical server while keeping the MA role fully functional? Can the CS software be cleanly uninstalled without impacting existing DDBs, Index Cache,

Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library [RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode [126] output [] errorStr [ERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/