Self-Hosted Q&A

Can the Exchange Mailbox Agent be associated with a Storage Policy configured for Spool Copy (on the Primary Copy)? Would recoveries be impacted?

Hi - we have been backing up RDS postgres exports fine for a long time with version 14We are upgrading to version 16 but the postgresql agent seems to be missing some library files?The job error is:PostgreSQL Database: [~Loading libpq.so library failed. Please check if required libpq.so file exists in Postgres Lib directory~] Data Backup Failed.<br/>Source: aws-cvpxy-lnx-105, Process: PostGresIfindLooking on our proxy node I can see version 16 & 17 are missing the required file: $ find / -name "libpq.so*" 2>/dev/null/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreS

Administrative shares are enabled on the MediaAgent [cvault-cs.xxxx.xxx.xx] which could lead to potential security exploits, please review and take necessary steps. We just updated our Commvault software from Commvault Platform Release 2022E (11.28) to Commvault Platform Release 2023E (11.32.73) and we got this event at the commcell console. cvault-cs.xxxx.xxx.xx is our WindowsServer 2016 Datacenter commserve. This server is also used for backups of some VMware virtual machines, but there are no Disk Libraries/Mount Paths configured on it.    I read the information on the page MediaAgent - Windows Administrative Shares and I didn't feel very comfortable with it.  

Issue Summary:The MongoDB restore operation completes successfully from the Commvault side. The restore job finishes with a successful status, and the database files are restored correctly.Observed behavior: The mongod process starts automatically after the restore. MongoDB is accessible using mongosh. Authentication works successfully. The database is operational. However, the MongoDB service is shown as: systemctl status mongodActive: inactive (dead) The mongod process is running independently: ps -ef | grep mongod The process is not associated with the mongod.service. Additional observations: The restore logs indicate that CVMongoDBUtil launches the recovery process. The MongoDB process starts successfully but is not managed by systemd. Starting the service manually using: systemctl start mongod changes the service state to: Active: active (running) Temporary workaround implemented: A post-recovery script was configured: #!/bin/bashsleep 30if pgrep mongod >/dev/nu

Hello I am planning to upgrade the CommServe from SP 11.36 to SP 11.40.The CommServe and Web Server are installed on the same VM, running Windows Server 2022 with SQL Server 2022.Is it sufficient to start the upgrade directly from the CommCell Console, or would you recommend using the Media Kit instead?Also, are there any specific things I should pay close attention to during the upgrade process?

So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks.

Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread?

It has been a while since i last read anything about WORM (Storage Lock) in Commvault and wanted to make sure I`m not misunderstanding or missing anything. My general understanding is that once WORM Storage Lock is configured and retention criteria is met, DDB is sealed. Once DDB is sealed nothing else is written to that DDB.New DDB is created and as per Arlie confirmation, the next job regardless of what the schedule policy may start (lets say an Incremental) that job gets automatically converted to Full Job so the baseline is estabilished. No issue until here unless Im missing something. The above statement used to be in the documentation (not sure if Im just not finding it or it was rephrased) but I simple cant find.Instead when looking at the documentation for WORM: https://documentation.commvault.com/2023e/commcell-console/recommendations_for_worm_storage_01.html  it says "Add the ForceFullOnWORMDDBSeal additional setting to convert the next backup to synthetic full backup after s

 Hi All. We have upgraded from 11.32 to 11.42.90 and after the upgrade the “install windows update” workflow is not working anymore, it gives the below error: Anyone knows why this is happening? Thanks-Anders  

Hi,I have built a brand new 11.40 CommServe and used the CS recovery tool to dump & upgrade my 11.32 database.I went to run the asbuild guide to document my new build but I see it need the Web Console feature.I try to push this out as getting “Install Software Skipped. Software selected for install is not supported on this client.”   As Web Console is deprecated in 11.40 why do the BOL tell you its needed and secondly is there another way for me to generate an asbuild doc. Thanks  

Dear Team,We would like to know how to raise a support ticket for a general query that is not related to any backup failure.We attempted to create a ticket; however, the portal requires the Job ID and Error Code fields to be filled in, which are not available for general queries or configuration-related questions.Could you please advise on the correct procedure for raising a ticket in such cases?Thank you for your assistance.

(CV 11.40.46)Running the Commvault 365 helper to create apps.First run, it checks prerequisites, installs Microsoft graph module (I think) and asks user to launch the app again.Then trying to click “Global Admin Login”.It fails.10:16:12:[pid = 27764]  Current effective execution policy[Unrestricted]. This is should be either 'RemoteSigned' or 'Unrestricted'10:16:12:[pid = 27764]  Powershell version 5.0 checked.10:16:12:[pid = 27764]  Microsoft.Graph module checked.10:16:12:[pid = 27764]  preReqCheck - End10:16:13:[pid = 27764]  Login button clicked10:16:13:[pid = 27764]  doLogin - Start10:16:16:[pid = 27764]  PowerShell script returned error: 'System.Management.Automation.Internal.ObjectReader', 'InteractiveBrowserCredential authentication failed: A window handle must be configured. See https://aka.ms/msal-net-wam#parent-window-handles'10:16:16:[pid = 27764]  doLogin - End10:16:16:[pid = 27764]  Failed - Failed to login.Exception excuting script, please check logs.I have tried from loc

Hi,I'm curious about your standards and strategies for schedules/schedules policies names (I'm not using plans). I saw this topic: What is your naming convention for schedule policies? | Community but maybe someone has fresh idea.We have VMs, DBs, FS and more. We have about 80 schedules. For a long time we were using something like: DC1-VM-I_I_I_I_I_F_N-21:00 which means: Location, VMs, Mon-Fri Incremental, Saturday Full, Sunday none, 9 PM another example: MSSQL-N_SF_N_SF_N_F_N-21:00-LOGS_4H - I think it's clear (SF - Synthetic Fulls, makes no sense here but it’s just example) But in reality, including DC name doesn't make much sense. There was also no good way to include the incremental backup time if it was different from the full backup time. And it turned out to be better to keep logs in separate schedule policy because it's easier to resue.Now I'm thinking about something like: VM / Inc Daily / Full Sat 21:00 MSSQL / SFull Tue, Thu / Full Sat 21:00 MSSQL / Logs 4h I think it's

We've been using CommVault for several years and have consistently been able to perform backups and restores without any issues. Recently, however, I received a request to restore a file located on a .vhdx drive.To retrieve the file, I attempted to use the Guest Files and Folders restore option, which I have successfully used in the past. When I select View Content, the system begins loading the data but then fails and displays the following error message:We are currently running on CommVault version 11.36.102 (We recently upgraded CommVault from 11.36.80 because of this issue and we thought a fix had been implemented in .84 - but this might be different to what we thought)Has anyone encountered this issue before or can suggest any troubleshooting steps?Thanks in advance.

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

Our Commvault disk library has Storage Compliance Lock enabled. The retention setting is 7 days and 1 cycle. How can we delete the final backups of servers that have been decommissioned and will no longer be backed up? Will these backups occupy space in my disk library forever? IS there a way do delete the jobs ?

Hi all. Is it possible to backup PostgreSQL via a Windows cluster? The scenario is, that a team wants to install PostgreSQL on two Windows servers running a Windows cluster with shared disks, like you do with MSSQL. They want to put the log and data on a shared drive that runs on the active server and this drive can fail over to the passive node.  Is this scenario even possible to backup or is only possible with the PostgreSQL cluster client (pseudo-client) with a master and a standby server? Regards-Anders

What is the best practice when it comes to the number of buckets to create when using  Cloud Library using S3 Netapp Storagegrid?Is there a performance gain/benefit of using more than 1 S3 Netapp Storagegrid bucket in one Cloud Library using S3. Appreciate any thoughts, suggestions or even any documentations available online which can explain the pros and cons

Hi, I want to enable hardware encryption in the copies  to the tape library. I have enabled hardware encryption from Control Panel - System - Encryption - Hardware Encryption - use hardware encryption - No Access. However when I try to enable hardware encryption in the storage policy level, the option is greyed out. Kindly advise how to enable it on the Storage Policy level. Im running Commvault 11.40 and the tape library is a Fujitsu Eternus LT40 S2 with HP Ultrium 6 tape drive.

Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library [RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode [126] output [] errorStr [ERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have fac

Hi Team, we found a process named CvFanDmSVC installed and running in commvault base directory, but we couldn’ t find any information about this process. This process ran even though the backup wasn't running. Why does it run, and what is its purpose? CvFanDmSvc Properties and tagsMain technologyOtherBitness64-bitCommand line args/opt/agents/commvault/Base/CvFanDmSvcEXE nameCvFanDmSvcEXE path/opt/agents/commvault/Base64/CvFanDmSvcPorts

Team,We have commvault On-Prem with version 11.40.6 and planning to enable Arlie.Please let me know if we need to buy separate license or it included in capacity-based license?and also, I want to understand the steps to enable Arlie when checked documentation its very highlevel.Enabling Arlie 

Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor