Commvault Cloud Topics

Hi Team, Here is what I am trying to do -  Example Workflow Sequence JSONToResultSet Input: JSON string (e.g., from an API or workflow variable) Output: resultSet ResultSetToHTML Input: resultSet (from previous step) Output: htmlTable Email Body: Insert variable for htmlTable Format: HTML  What I get in the email -  JSON in HTML Tables.. Effectively Junk… If you want to follow along (Locate {YOURCommserveURL},{YOURServersEMAILADDRESS}, {YourEMAILADDRESS} and change before importing) -  <?xml version="1.0" encoding="UTF-8"?><Workflow_WorkflowDefinition outputs="<outputs />" webHidden="0" isHtmlDescription="0" inputs="<inputs />" interactive="0" description="" manualPercentageComplete="0" apiMode="0" executeOnWeb="0" variables="<variables />" revision="$Revision:  $" tags="" uniqueGuid="48bb19cf-4d95-43d0-bf71-b58f31ce7db6" name="Daily Backup Report Testing" config="<configuration />">  <schema>    <outputs c

I am looking to take the Advanced Configuration for CommCell Console ILT course but I am in North America and the course is offered out of UAE, Austria and Germany.  For me to do the online courses I would have to start at 4:30am.  Will you be offering this course in a North American time zone (preferrably Eastern)? Thank you.

Hi all,we have recently set up a new Linux server with a 6+ TB DB. The normal CV backup works good, much faster than our old System. We have a problem although with database logs. When the System is being used it can produce new logs every three seconds. Our old system had an open pipe to the backup System and was able to Archive the files fast enough that we didn’t have a problem. CommVault takes around 15 seconds per file. When the system is under load we have a problem with our log space. We now have a temporary log area (2TB) which we need to give back.The way I understand it CV opens up ist stream to DB2, Archives to log the closes the stream and checks that everything has been properly archived. The Problem here is the overhead involved. The actual archiving of the file is fast enough, it just that everything around is to slow.Anybody have any suggestions how we can accelerate the process?Thanks in Advance!

Hi,There is a possibility that my CS, MA and agents got FR upgrade by them self? I just saw that the all system upgraded from 11.36 to  11.40 ThanksShay 

Hi everyone,We recently deployed a new HyperScale Edge appliance.I am planning a migration/cutover of an existing Storage Policy (currently writing to legacy local storage) to the new HyperScale Edge. I want to validate the following GUI-based procedure to ensure it aligns with Commvault Best Practices, specifically regarding data retention, limits, and potential known issues during the cutover.Additionally, if anyone has an official flowchart or graphical diagram of this specific cutover process, please share it.Proposed Migration Flow:Step 1: Target Infrastructure Verification Verify the newly installed HyperScale Edge has automatically provisioned its dedicated Storage Pool. Step 2: Create Secondary Copy Navigate to the relevant Storage Policy (e.g., SP_HafatzaDan_All). Right-click -> All Tasks -> Create New Copy -> Synchronous Copy. Name the new copy (e.g., HafatzaDan_HSX). From the drop-down menu, point the default Datapath to the new HyperScale Storage Pool. Matc

By default, the Web Server is installed as part of the CommServe installation when IIS is enabled on the computer.If you did not install the Web Server during the CommServe installation, or if you want to install additional Web Servers on other computers, you can do so by using the installation package that was created from the Download Manager application.How do you create the installation package for the web server, because I cannot select webserver. If i install the Command center ,the web server is not installed. I use 11.40.38.My co-worker see the same issue.https://documentation.commvault.com/11.40/commcell-console/installing_web_server.html

Hi, Could you give me a hand with this?I'm trying to read that part of the documentation, but the link is down.   

Hi Commvault Community,CommCell server is running on a virtual machine with version 11.36.28 and Windows 2016 as the operating system. Planning to perform an hardware refresh using the same network configuration (ip and hostname) into a virtual machine with Windows 2022The documentation link:https://documentation.commvault.com/2024e/expert/commserve_hardware_refresh_setting_up_commserve_database_in_new_hardware.htmlIt doesn't matter which procedure I follow—whether I import the database dump during the installation or create a new database and then import the dump using CSRecoveryAssistant.When I finish the import and go to the CommCell properties, I see the following errors:In the CommCell properties, I see "Missing Packages: TaskManager.DB."Also, in the CommCell properties, I see Status “Unknow” in the Intalled Packages I have created a support case with the following number “241104-493”The support engineer informed me that the TaskManagerDB was designed for SQL performance monitorin

There is a data loss in customer environment. Customer wants me to check if there was anything which was backed up and could possible be restored. There are 2 incremental backups from which data needs to be restored. But while browsing the incremental data is stuck at “loading data….” and not actually loading data. Previous incremental backups are being browsed successfully.  

Has anyonce used Claude AI to create a dashboard Showing client information like Schedule information, last successful backup etc ? Do you need to enable Arlie AI, do you need to do anything else on the CommCell to allow access.Any help is welcomed. We’re on 11.40

Hello,We have multiple VMware VMs that were migrated between vCenters. The UUIDs of the VMs remained unchanged.In the Commvault console, we still see a single VM client; however, after the migration, a new Backup Set was created for the same VM.From a chargeback perspective, does this result in duplicate license consumption for these VMs?Thank you.

Hello Community, we recently switched our primary copy to an object lock (WORM) enabled storage pool.After a while we noticed that the storage space will not be sufficient regarding the additional space required for deduplication.Therefore we switched all clients to a new primary copy without object lock to let the data age out before going back to locked storage.The data on the locked copy should now already age out but one cycle is stuck with “BASIC_CYCLES” because the copy was created with 1 cycle retention initially. Is there an easy way to clean up this cycle for all clients?I could already free up the jobs from our VSA backups by disabling the subclients and enabling the option to ignore cycle retention on disabled subclients, but this is not practical for all other clients. Thanks in advance for your thoughts.

Hello,I’m experiencing an issue with backups from an IBM i server using Commvault.Recently, the scheduled backup jobs finish with the status “Completed” and without errors, but when reviewing the backup contents, no data appears to have been backed up.In this case, the backup configuration is set to back up only one specific library, and this is precisely the library that is not being backed up.So far, I have verified the following:The Check Readiness test is successful on both the IBM i client and the Proxy. The IBM i user configured for Commvault has the required privileges. Backups were working correctly last week. The backups run during early morning hours, when there is no system activity. I tested the Save While Active parameter using “*LIB” and “*SYNCLIB”. No network connectivity issues have been detected.Has anyone experienced a similar situation where the backup job completes successfully but the configured library is not backed up?Any guidance or suggestions on additional che

my current environment on primary side we are not using commvault dedup and compression using storage end. so when we are going to do the aux copy commvault dehyderate the data from storage and using the wan compression full data transfer to the DR side or second site and destination side we have data domain on primary we didn't have data domain. any possibility to dedup the data  before sending to the destination like DASH copy (only reference point transfer to the destination)  objective is to reduce the wan traffic instead of transferring whole backup. I know i am asking silly question. 

   We’re in the process of moving from VMware to Hyper‑V, and I’m seeing a pretty significant difference in IntelliSnap performance. Our Hyper‑V IntelliSnap jobs are averaging around 57 minutes, while the same workloads on VMware average 5 minutes.    Is this typical for Hyper‑V environments? I’d really like to hear what snapshot durations others are seeing with IntelliSnap on Hyper‑V.    Below is a chart comparing the two platforms. Each line represents a snapshot job. As you can see, the VMware jobs all complete within roughly an hour, while the Hyper‑V jobs stretch across a five‑hour window, which isn’t ideal for maintaining a tight RPO.Thank you, 

We have a lot Team sites. Now we are getting site which emailaddress is skipped from the backup with the reason: The SMTP address has no mailbox associated with it.It has a emailaddress. Team site is active. I compared the site with some others, but I see no difference.Does anyone have a solution?Thanks in advance!

Hello Commvault Community, Is it correct for the global admin to become the team owner when restoring Teams? The logs indicate that the global admin is removed, but in reality, he becomes the team owner for the restored structure. 00000 xxxx  abc Adding global admin user[globaladmin@example] for team[xyzabc]00000 xxxx abc Successfully added the global admin user for the team[xyzabc]00000 xxxx  abc TeamsRestoreHandler::restoreconversation() - Successfully restored Topic[0123].00000 xxx  abc ExRestoreWorker::DoWork() - Processing complete for stream: Processed items [1], failed items [0], skipped / Non Eligible Items[0], bytes read: MB[], time taken: min[0], Stream number [1], of worker[], Total items assigned to worker [1], File items returned from indexing [0], Folders returned from indexing [0]00000 xxx  abc Removing added global admin user[globaladmin@example] for team[xyzadc] RetryCount[0]00000 xxx  abc Successfully removed the global admin user from the team[xyzadc]The Teams global

Hi,I have several CommServe installations in our different offices, and I’m experiencing the same issue in all of them. I can access the CommServe URL without any problem, but many sections and pages do not display the information.They keep loading indefinitely, and a “Not Found 404” message appears briefly. I have tried restarting the Tomcat services and running iisreset, but the issue remains the same. I’m running version 11.36.87.Everything has been working with no problem for a long time, but now it’s not. Any idea about what can I do?  

Hello Commvault Community,  The ThreatScan mechanism has changed between SP40 and SP42. The old mechanism from SP40 is currently deprecated and renamed as Threat Analysis. Articles describing sizing, settings, and descriptions of Eicard test files are still available but only for Threat Analysis, not for ThreatScan:Commvault Threat Scan Requirementshttps://documentation.commvault.com/11.42/software/commvault_threat_scan_requirements_01.htmlSoftware, Hardware, Requirements for Restore Worker VMshttps://documentation.commvault.com/11.42/software/software_hardware_and_other_requirements_for_restore_worker_vms_02.htmlTroubleshooting - Threat Analysis for Virtual Server Agenthttps://documentation.commvault.com/11.42/software/troubleshooting_threat_analysis_for_virtual_server_agent.html#need-to-test-threat-analysis-for-virtual-server-agent-and-file-system > Does a new ThreatScan configuration on a Linux ThreatScan server require editing the lvm.conf file? > Does ThreatScan SP42 address

Hi all,I want to use Active Directory as my identity provider… A security group was created in AD and added to the Commcell. However, users in the Active Directory group cannot log on to the Command Center. See thewebserver.log entries 2968  122   06/29 12:13:58 122 ### FillLoginResponseWithError - errorCode: [587206108], [errorString: [Login denied to user [Bart Donders] . User has no credentials on this CommServe.]2968  122   06/29 12:13:58 122 ### HandleGalaxyAndDomainLogins - ErrorCode: [587206108], ErrorString : [Login denied to user [Bart Donders] . User has no credentials on this CommServe.] in domain [domainname]2968  122   06/29 12:13:58 122 ### FillLoginResponseWithError - errorCode: [587206108], [errorString: [Login denied to user [Bart Donders] . User has no credentials on this CommServe.]What do I miss? Do I need to create each user manually? Regards,Bart

Hello everybody,I am posting here because the help from Commvault so far on this subject has been poor. We are ESM customers so pay extra for support, but my account has so far not been able to give me the answers that I need. About 4 years ago we had an HSX cluster installed into our environment. This was part of a global deployment, so I assuming that the install was carried out by a Commvault professional that would have performed all the necessary tests before installing the OS, like checking that the OS disks were mirrored. Nobody from Commvault has been able to confirm who did the installation. The install does not appear to have done correctly, and what I have here are three HPE DL380 Gen10 12LFF nodes with the OS installed on a Linux LVM volume that spans across two 480GB SSDs. This is the same on all three HSX nodes. This has never actually caused us any issues, but was only picked up recently whilst trying to perform the RHEL to Rocky automated conversion, which got as far as

Guys,Source : https://marketplace.microsoft.com/en-us/search/products?search=commvault&page=1 I am not able to find a proper CV Access Node / Gateway for Metallic SAAS in the Market place… any idea why ?

Hi Team,We are currently trying to configure the Endpoint Package in the Edge Monitor Console. However, While Signing in, we are Receiving the following error messageError Message :- backup Infrastructure Unavailable ErrorDue to This issue , we are unable to proceed with the endpoint package configuration environment DetailsDeployment Type:- On-premisesCurrent Commserve version: 11.28.56  

I am new on linux commserv, i was experience on windows commserv and want to know  on windows we did manually commserv installation like extracting the package and extracting the setup file for upgrade the 1st instance and one is done then upgrade the 2nd instance. Can we do the same with linux based commserv.