Commvault Cloud Topics

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installation  

Hi Team,We are logging on support portal with CCID with password but do not visible the option of create the support a case. Please find the screenshot below and how to fix.  

I seem to be missing some logic in the workflow for approvers. If the default approver group is master, but I have an external DL / group of users who I want to approve changes, how can I get it to trigger the email to that DL?Meaning - I don’t just want the master group to be notified of something needing approval, but both master and the external group’s notified at the same time (so either another master OR one of the external DL members can)?I initially tried setting the default approver to the DL but no email comes out (yes the DL has a working email for it). The approvers in that DL don’t do anything in Commvault, they are simply authorized to approve.thanks

CVMongoRecoveryAssistant cannot launch due to missing CVMongoRecoveryAssistant.dll fileI would like to solicit some advice as this has happened to me twice already.  I have been wanting to test the recovery tool for MongoDB use by Commvault.  For some reason everytime I run it, it complains about a missing CVMongoRecoveryAssistant.dll file.  I look into it in the base folder and the file is missing. This results in the tool not being able to launch. I tried to lab the Commvault using a different media and I have the same result. The DLL file is missing.Is this a known issue?  Any advice is appreciated

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installatio

Hi, We have a full Linux Commcell (Redhat 9.5) in V 11.36 with a 2-node Grid MA and partitionned DDB.Firewall is enabled and port 2049,2050 and 111 are open.When I start a ddb Verif, it goes to 50% successfuly, (local verfification) and goes in pending when it tries to validate the network path on the other node using NFS.If I stop the FW on the MA then the ddb verif finish with success :BEFORE :20679 51f2 04/23 17:43:04 #### initiateSession: 3dfs server @ [MA002] started successfully!!20679 51f2 04/23 17:43:04 #### initiateSession: Share MA002:/ma/MA002/vol01/JKOLPE_04.23.2025_11.14/CV_MAGNETIC exported successfully as /ma/MA002/vol01/JKOLPE_04.23.2025_11.14/CV_MAGNETIC_c1e0710d-b14e-46aa-b840-2e833e4a4d60_21 for session [22]20679 51f2 04/23 17:43:05 #### waitForNfsReply: Error: nfs_service failed for Session [22], revents: 0x1C err: -1->rpc_service: socket error No route to host(113).20679 51f2 04/23 17:43:05 #### didMountSucceed: Failed to mount MA002:/ma/MA002/vol01/JKOLPE_04.23

Hello,By mistake I performed a recall  on a tape media that was already exported, we plan to take it offsite  but still in the library.The icon is changed  If I try to export it again I have this message.How to get back to Exported media state before taking the tape offsite.I just want to get back to the previous state.  Thanks ! 

 I am having an issue with a Live Sync setup I created for a customer.The installations on both the production CommServe and the standby CommServe completed successfully. However, after enabling Live Sync, nothing happened.When I checked the Failover Process Manager, I could see the production server with a green status indicator, but the standby server did not have one.I also noticed that the CommServeDR policy does not have any SQL subclient associated with it. The only thing I can see is instance001 from the production CommServe.Later, I realized that the entire configuration was done without TCP ports 8405 and 8408 being open between the two CommServe servers.My question is:Is it possible to revert or completely delete this Live Sync configuration and recreate it from scratch after fixing the port connectivity?Any guidance would be appreciated.

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Dear Team,I have enrolled for the Commvault Certified Professional Exam and successfully completed the first level of e-learning along with the course materials. However, I am unable to proceed further—either to resume my training or to schedule the exam and make the payment.It seems I might not be navigating to the correct section. Could you please guide me on the next steps or help resolve this issue?PFA screenshot FYR.

I’m busy with a new installation and getting an issue where the installer gets stuck on the below screenshot. The error in the install log is also listed.I’ve checked the status of the VSS writers and they’re all healthy. The Windows Event log isn’t showing up any errors warnings either.I suspect this might be a permission issue, but I am a local administrator on the server 

Hey all,We had two media agents on site A and site B. Site A’s media agent died and was replaced by the media agent from site B. Site B was consolidated. I have a Storage Policy GDP_xx that points to the dead media agent.I tried to replace the  MediaAgent in the Data Paths of the Properties windows, on the primary copy of the policy (the only copy, there is no other copy) We have a Dedup DB reconstruction job for this policy GDP_xx.How to stop this auto job from running? How can I disable the Storage policy?

We’re currently in the process of doing a major upgrade of our Commvault setup - both software version and hardware, and are looking at ways to improve things. None of us are seasoned Commvault admins - I did a course before starting a couple of years ago, only to find that much was irrelevant as the course focused on the webGUI and Plans, while the existing setup turned out to be “old style”. I’ve also had a lot of other stuff on my plate, so there has been little time to do much self study...So we’re taking this opportunity to build the setup from scratch. One of the areas we want to improve is protection against malicious or accidental deletion. The old setup does create aux copies to an offsite disk library, but as both primary and secondary libraries are permanently mounted via iSCSI it would be trivial to obliterate everything… an “interesting” fact here is that the previous incarnation of the setup used NetApp for storage, and SnapMirror to create offsite replicas - so in some w

Hello, Commvault archiving doesn't stub files with error Action:[StubbingSkipped], Reason: [File has Extended Attributes]. Files have Extended Attribute $KERNEL.PURGE.CSOOA0000 set by Crowdstrike.Is it possible to force Commvault to stub such files? Maybe using some exclusions? 

Since a few months we have the problem that the archiving function does not work anymore. Files that were previously stubbed without any problems are suddenly no longer stubbed. Also files that had a recall are not stubbed again. In the logs it says "Reason: [Skipping as file has recall on data access or open attribute ON]". Files are for example jpg and bak. We are already in contact with the support but they don't get any further.

Hello. While learning commvault, I learned about the commvault solution design tool. Now I want to try it out, but I can't find a link to this tool. please tell me how to find it?

Hi,I have built a three node HSX Cluster.I am now going to isolate this cluster where nothing is allowed to talk to it. I will be using CV Network Topologies & Gateways to perform my backups.My question is, as all the nodes are isolated they wont be able to reach a NTP server. Will this setup eventually cause me an issue  ? Thanks 

Hi everyone,I asked Arlie about encryption handling when doing auxiliary copy (tape-out) from an encrypted HPE StoreOnce Catalyst Store https://support.hpe.com/hpesc/public/docDisplay?docId=sd00003761en_us&page=GUID-6D031310-DD0A-46AC-96E5-3B3F843EEA63.html.According to Arlie, if the tape storage policy copy is set to "Preserve encryption mode as in source" (the default), the encrypted backup data from StoreOnce should remain encrypted when written to tape—no decryption/re-encryption needed.However, I'm opening this thread for real-world confirmation from folks running this in production. Does the encryption truly persist end-to-end from StoreOnce to tape in a real scenario? For the HPE MSL G3 tape library (which supports hardware encryption via encryption stick), is the StoreOnce software encryption sufficient on its own, or are there best practices requiring the hardware encryption stick to be enabled?Looking for experiences and best practices on whether the StoreOnce encryption

Greetings, We have some Aux copies that go to our AWS s3 bucket. The storage policy this is under has a 30 day on prem and 365 day cloud policy. The 30 day on prem (primary) has data aging turned on and seems to be pruning and getting rid of jobs past 30 days. I took a look at the properties of the Aux copy job though and noticed that the check box for data aging was not selected. When I view all jobs for this Aux copy, it showed jobs back from years ago unfortunately. So that tells me that nothing is aging out or getting cleaned up. Our s3 bucket is getting very large and we need to clean up all of these old jobs to bring it down to a reasonable size. My question is how best to do this clean up? Can I view the jobs under the Aux copy and then just select all of them past our retention and delete? Would this delete data out of the s3 bucket also if I did this? I did select the data aging check box now and hit ok, then ran a data aging job from the commcell root and just ran it against

Hey community,We just upgraded Commvault from 11.36 to 11.40 and immediately hit OCI Oracle database backup issues. Jobs failing that worked perfectly before, now troubleshooting agent configs and Oracle parameters settings (Case 260207-250). With this occasion, let's get real about rollback scenarios. Official line is no direct rollback exists after a platform upgrade completes. But is it legit to use a pre-upgrade CommServe DR backup to restore the CommServe to 11.36, then manually rollback the MediaAgents and clients to match?Does this actually work in practice? Has anyone pulled this off successfully?Please for your feedback,Nikos

Background. 11.40We have a team that has permissions to run backups/restores and their management console is the command center.Recently we had a request for a Bare Metal restore for a Laptop. So my recommendation was to use 1-Touch but upon looking for the option on the laptop section, I noticed the option is not there. When I do the same thing within the File Servers entity, I can see 1-touch recovery. Chatting with Arlie, and I was told that, BareMetal restores for Laptops are not available within Command Center.So I thought I would ask the community if Arlie is correct or If I`m missing something here. If 1-Touch is truly not supported in Command Center for Laptops, would anyone know why? Just think its strange considering it leverages the same agent (File System) and its supported under File Server but not in Laptop? Will this be added in new FRs?I asked the same question here about 3 years ago, post last post on this thread but got no answer. Would appreciate some feedback on how

Hello Team, Please advise the best practice for the implementation of on-premises HPE Object storage with Commvault.There are two different sites, one site will use HPE Object storage for backup and another site will use HPE File System for backup targets (CIFS shares mount paths).Our requirement that backing of VM’s, FS & DB’s, the backup data of around 500TB.Is it single (or) multiple S3 objects will create from Object HPE storage. There are two physical media agents to use these object devices access. Shall we create single Disk library and will add mount paths S3 objects. Any best practices to configure additionally to get backup performances. The backup data will copy from Object to File System storage using Commvault Aux copies. Is it will work for these copy jobs.Thanks in advance.

Does Commvault support NVMe-oF (NVMe over Fabrics, including NVMe over TCP)Arlie says:Commvault does not support NVMe-oF (NVMe over Fabrics, including NVMe over TCP) as a transport protocol for VMware VM backups. For VMFS datastores presented via NVMe-oF, you must use alternative, supported protocols for backup operations.Documentation (SAN Transport for VMware) NVMe-oF SAN is supported with VDDK 8.0.3 and higher using Linux access node only.I am a liitle bit confused now ….Regards,Thomas 

 Hello Team,we have some users wtih the following rights. They could browse and restore MSSQL,MySQL and PostgreSQL DB’s. We have configured Couchbase today for those users.They can see that clsuters  but they can not browse the contents. Which right should I give them ? 

We have newly installed RHEL 10 servers for MediaAgents and we want to use them as VMWare Access Nodes. We have noticed that there is no documented support for VMware AccessNodes on RHEL 10 in docs. Does anyone know if there are any issues configuring these MA’s as Access Nodes for VMware at this point? /Patrik