Commvault Cloud Topics

Hello Commvault Community,   Is the Paid Export APIs option still paid? Microsoft's website states this:  Thanks in advance! Kind Regards,​​​​​​​Kamil

Hi Team, In our environment we see that MMDeletedAF table is showing 1500 TB data that need to be pruned and increasing day by day. We are seeing below errors in SIDBPrune log.SIDBPrune.log:4048306 3f174c 01/18 15:04:09 ### 422-1 DedupPrnPhase1:4840 Chunk [221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:13 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127.idx]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1609 Cannot delete folder [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127], error [0xEC02AC0E:{CVBaseRemoteFile::GetLastMMErrorCode(1507)/MM.44046-CVBaseRemoteFile::DeleteFolder - folder not empty - folder librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_78

Hi CV Community,We are Planning to do a domain name change on our Commserve and media agent. for example we are currantly used commserve.abc.com and media.abc.com but we need change the domain name commserve.xyz.com and media.xyz.com.

Dear Vaulters, I have a CommCell in 11.32.119 with critical DB2 TSA clusters, and I have plans to upgrade the CommCell to 11.40.34.Are there any reported issues regarding DB2 Backup after upgrade to 11.40 ? KR,Ahmed

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID =

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : [redacted]  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads

Hello All,After adding a data file to the MSSQL database, it's normal for log backup to convert to full backup. However, after converting log backup to full backup, the server experiences excessive CPU consumption, reaching 100%. Is this normal behavior, what is the reason, and how can we solve it?Meanwhile, we don't observe too much CPU increase when running a normal full backup.

Hi team,We are trying to new commvault setup but during the installation maintenance release download phase failed. Please find the installation logs and how to resloved. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18

Disaster Recovery Query – IDM Application Backup Tapes (December & November 2025)The IDM application is hosted in DC1 (Onsite). Monthly full backups are taken every last Sunday of the month. These backups are sent to DC2 (DR Site). In December 2025, the IDM application required 5 tapes for the full backup. Out of these, 3 tapes became full and were already moved to DC2. The remaining 2 tapes were not yet full and stayed onsite in DC1. A disaster has now wiped out all onsite data, including incrementals, disk backups, and the 2 onsite tapes. We need to know in how many possible ways the application can be recovered using the offsite tapes. If recovery from December 2025 is not possible due to missing tapes, we need confirmation whether all November 2025 backup tapes for IDM are available offsite. If November’s set is complete, recovery should proceed from that month instead.

Hello Team,How can we enable Journaling on o365?Note: On on -prem it was enabled but it will be decommissioned soon as we moved to Exch Online.

I want to configure a disk library and share it between two Media Agents running Windows Server 2022, enabling load balancing and failover. The disks are presented from a storage via FC to both servers and from these servers the same disks are accessed using the same drive or mount path.Does the Transport Type in Share Mount Path have to be Regular on both servers?Or, on the first server, is it configured as a local path and shared with the second as a Data Server - FC?What is the recommendation according to best practices? 

Hi team,I would like to confirm a specific point regarding Commvault Deduplication.Is it supported to store the Deduplication Database on a NAS , considering that the NAS itself is not a MediaAgent?I want to confirm whether the DDB can reside on NAS storage or if it must be located on MediaAgent-local storage.Thank you. 

Hi. If I vmotion a VM that is currently in cluster A, to a new greenfield vcenter let’s call it cluster B, I assume that the UUID will remain the same but will Commvault see that VM as the same and backup history will follow? 

Hello I have the following:               RHEL client: RHEL 9Windows Commserve: Windows Server 2019No firewall exist between the two machinesWhen I check the box that says Restore Via CV Tools to install the Linux agent onto the client, I get this error:“Description: Failed to install File System Core Package, could not determine processor/OS type of client”I do have a case open with support but wanted to see if anyone else has had this problem and found a solution. I have not found a solution on the forum. 

We recently had a scare when Commvault upgraded us to a new feature that we “Thought” our Media Agent couldn’t handle.  Thankfully we were wrong but we want to disable auto updates.  The ticket I had open they said to do the below.  I can not find this option at all.  When I do searches it talks about disabling it in the schedules but I am not seeing the updates in the commcell schedule either.  Not sure what I am doing wrong.Steps:Open the CommCell Console. Navigate to: Control Panel > Additional Settings. Add a new setting: Name:DisableAutomaticPushInstall Category/Path:CommServDB.GxGlobalParam Type: Integer Value:1

Just noticed following coming change:On April 2 2026, Microsoft will fully retire Azure ACS for all tenants. Because of this change, you must reconfigure SharePoint Online to use certificate-based authentication. We recommend upgrading to Commvault Cloud 11.40 or a more recent release. All Commvault Cloud customers must reconfigure their SharePoint Online authentication method by April 2, 2026 or SharePoint Online backups will begin to break.

I have the following issue:-OS was upgraded from debian 9 to debian 12​​​​​​​-backup services not starting anymore since then-uninstalled and reinstalled locally interactive 32.49, but the backup agent is being stuck forever on Starting Services phase -downloaded new interactive fresh pkg 32.59, but the same issue-i cannot find too much in the logs-tried to start services manually, but only cvfwd started, while the other services not (no error displayed):/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvd/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvlaunchd/opt/commvault/Base/svc_ctrl -focus Instance001 -start ClMgrS/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvfwd​​​​​​​-verified before if there is anything else listening on CVD and CVFWD (CVD is using default 8400 port, CVFWD 8600) + checked and manually deleted leftover folders if any: Commvault Installation folder; Log fo

Hi All. I have build a new setup with MediaAgents and a CommServe installed with RedHat Linux. Is it possible to disable the root account like you are in a HyperScaleX setup where you need to enable the root access from within the CommandCenter. I really like this feature, so I would like to get et on my normal MediaAgents as well. I see that is possible via the CommServe bare metal setup and you can download a workflow described in the below link:https://documentation.commvault.com/v11/software/enabling_or_disabling_root_access_for_commserve_bare_metal.html Install and deploy the HyperScale OS Node Root Access workflow from the Commvault Store. But I’m unsure if it will work on my MediaAgents and my CommServe. Regards-Anders 

what we keep the directory space if we want to install commvault commserve in redhat linux 

Hi guys, is there a possibility to get the subclientId of a client when searching for a specific content.E.g.:I have 3 subclients, 1 for drive c, 1 for drive d and 1 for drive e.Now I want to get the SubclientId for the path “c:\example”.Is there any possibility to get this? Maybe per RestAPI? BRJan

Hi All. I just checked the traffic to and from our CommServe in our firewall. I do see thousands of denies every hour from the CommServe to IP’s belonging to amazon (3.174.18.10, 3.174.18.80, 3.174.18.70…..) We do not use any Amazon services in anyway, so any one have an idea why the CommServe tries to connect to Amazon and how to disable what its doing? Thanks-Anders

Hi, I’m trying to do a BMR on a windows server, but 1-touch can only find the network card in slot1. the connections on slot1 is on a management network that can’t reach the commvault server. We have nic in slot6 (Broadcom BCM5741x) that reach the commcell. I have added the drivers for this card, but slot6 doesn’t shows up when I boot 1-touch.Anyone that have a clue on what to do here?BR, Tony

Hey Community,A couple of days ago, I received an email with this anomaly notification “Garbage Collection Delay in DDB Stores.” What does this issue indicate, and what should I be checking when this appears?When I click the link to see the more details about this notification, it opens a DDB Pruning Performance Anomaly Report, but it doesn’t seem to provide any useful information. Has anyone run into this before or have suggestions what to do with this?Thanks in advance!

Hello Community,I have a problem, that the Index Cache Directory usage grows steadily (~ 2Gb per week) and currently 80% of free space is consumed.Due to specifics of the environment, Load Balancing and adding free space is almost impossible. As per the CV documentation, the active metadata are deleted from Index Cache, when the corresponding jobs meet retention:https://documentation.commvault.com/2023e/commcell-console/backupset_level_indexing_index_cache_cleanup.html#index-cleanupand the compaction process happens every 30 days by default:https://documentation.commvault.com/additionalsetting/compaction-enforc

Hello everyone,I’m currently storing backups on a HyperScale 1.5 cluster that was purchased back in 2018. I’ve just taken delivery of three HPE servers to act as a HyperScale X cluster to replace my aging HyperScale 1.5 media agent. Does anyone know of a detailed list of steps / project plan / checklist that can be used for such an undertaking?I see the high level steps as:Rack the servers Install the HyperScale OS Connect the new cluster to Commvault Update backups to use the new storage Migrate backups from the old HS 1.5 to the new HS X storage Disconnect the empty HS 1.5 media agent from Commvault Power off the HS 1.5 servers, remove them from the rack, and dispose of them.The reason I’m looking for detailed steps is that I’m sure there are items I’m not aware of that need consideration. Some examples of this are 1) enabling encryption of backups and 2) enabling ransomwar