Commvault Cloud Topics

There is a new physical tape library configured in this environment (HPE MSL G3 2024) with 2 tape HPE Ultrium 8-SCSI FC drives. The tape library was added in Commvault and few auxiliary copy jobs performed:1. With the hardware compression disabled in Commvault storage policy copy data path configuration. The size of data on the first tapes was 10 TB.2. With the hardware compression enabledin Commvault storage policy copy data path configuration. The size of data on each tapes was 20-21 TB.The backup data type is VMware backups.Our question is why Commvault is not placing more than 30 TB on each tape, considering they are LTO8 and hardware compression is enabled? This customer has another Commvault environment  , with similar backup devices and same settings, they are able to accommodate between 30 -40 TB.

Hi All, We have many clients that are backing up even in powered off state. As per my knowledge, snapshot should be placed in the datastore and creation of snapshot consider the ESXi host rather than VM (please correct me if I'm wrong).To avoid such scenarios, I found that we have prepared and post process scripts which can be made outside of commvault.Can someone help me on below questionsWhere I can find these scripts?How these scripts works?Do I need to place these scripts in every VSA? Thanks in advance!!

Upgraded to Commvault version 11.34.5.  We are running intellisnap backups and AppAware for SQL  Since the update SQL AppAware backups do not work the default way for this version, App Consistent.  The manifest.zip file that is sent to Commvault from vmware doesn’t contain the xml files needed, Writer.xml.  Per Commvautl/VMware this failure is happening on the VM client OS side of things.  Has any experienced this issue? Thank you

I need the api that gives the deleted VMs list from the vCenter. As per the document:https://documentation.commvault.com/v11/essential/rest_api_get_virtual_machines.html I should get isDeleted in status info as a response but I didn’t see anything like that when I ran the Get VM api:[redacted]response:[redacted]test VM is already deleted. I need an api that can mention that the VM is deleted on vCenter. So I could go ahead and delete it from commvault.

Hi Good Day!I’m planning to deploy new HSX servers. I have a question about the DNS record requirement. Pls help.Environment detail:Bond1VLAN1.bond1 (CS-Registration)  -→ This will be used for connecting to Commserve and VMware backup, DNS, and MGMT.VLAN2.bond1 (Data Protection)-→ This will be used to backup Agent-based backup. Bond2 -→ This is for the Storage Pool. DNS record not required.DNS record planning to create for the bond1 interfaces.VLAN1.bond1: hsxcsreg01.smaple.com , hsxcsreg02.smaple.com, hsxcsreg03.smaple.comVLAN2.bond1:  hsxdp01.sample.com, hsxdp02.sample.com & hsxdp03.sample.com   ? Do I need to create a DNS record for the Agent-based backup sub-interface? In this context, I doubt I can have a DNS entry for a sub-interface other than the CS registration.  Please help.

Hi Team,i saw in documentation that, each node should be commvault licensed to be used as HSX nodes. So when do we install the license ? do we install it from commcell or on each Node ILO after the complete installation of HyperscaleX ? i am going to use a HPE Apollo 4200 Gen10 Server.

client NOGUID is not allowed to connect port 49862. MA hosted across the region and one commserve. client will communicate to commserve via MA.

I have written a script to check for the required binaries on either Ubuntu/Debian client or on CentOS/RHEL clients.  I am attaching the archive that includes:The script The instructions Binary lists for Ubuntu/Debian CentOS/RHEL If there are any issue with this, let me know, but it seems to run fine on my end. 

Buongiorno a tutti, attraverso il modulo "Office 365" sto facendo il backup a delle caselle postali che funziona regolarmente.L'unica cosa è che i lavori risultano "completi con errori" con il seguente messaggio: "No service account(s) found for public folder processing. Please assure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."Non so come rimediare a questo avviso.Potete gentilemente darmi supporto?Grazie  Good morning everyone, through the "Office 365" module I am backing up mailboxes, which works regularly.The only thing is that the jobs are "complete with errors" with the following message: "No service account(s) found for public folder processing. Please ensure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."I don't know how to remedy th

Hello Commvault Community,  If the environment is already configured with Network Gateway (and it works) and I want to change the Hostname of the intermediary module itself (Proxy/Network Gateway), should I do it somehow differently than changing the Hostname for other components in the environment? Changing the Host Name of a Client Computerhttps://documentation.commvault.com/2024/expert/changing_host_name_of_client_computer.html I'm asking because I performed this procedure and on the Network Gateway module itself, the Hostname was changed, but on every Client that is indicated to communicate with the Commvault Infrastructure through this Network Gateway module, it wasn’t changed and the IP address is still displayed, even though it was changed to the FQDN address. Additionally, I performed "Push Network Configuration" operations on each group that belongs to this Network Topology configuration. The change in the laptop properties in the "CommServe Hostname" field indicates the IP ad

Our network and security team have proposed the creation of a new Management VLAN within our Internal LAN, with the intention of consolidating all Management/ILO's into it. As part of this initiative, I am considering changing the IP address of the Commvault web console to align with the new Management VLAN.Before proceeding, I would greatly appreciate insights from the community on the following points:Is it common practice to change the web console IP address to integrate with a new Management VLAN? The recommended steps or procedures for executing this change safely and efficiently. Any potential risks or complications that I should be aware of before proceeding with the change.Thank you.

Getting an error in Metallic Cloud Storage.Error returned is:Invalid Certificate.  

Hello,When I try to add content to the various O365 applications on metallic, I get a discover task launched but it doesn't execute.I click on refresh cache, it goes to "in progress" then if I refresh it goes back to "not started". I get the same error for all applications. This isn't the first time I've configured apps on metallic, and it worked fine a few weeks ago.*has anyone ever had this problem?Kind regards Max

Dear Community,In a organization with 1GB network cross infrastructure, Im looking a way to redirect a backup traffic from a Client Server with 10GB lan → a Commvault MediaAgent also with 10GB LAN.This client has a huge Database and in order to proceed with backup, a 10GB interface network!Please for your recommendation / workaround in order to redirect the 10GB interface between the specific client ↔ MediaAgent,  which also has 1GB network (for the other backup jobs)!How can we ensure that database backups are routed through a specific 10GB network, considering that the communication between the ComCell and the client currently occurs over a separate 1GB network? Is it possible to prioritize backup traffic to utilize the higher bandwidth network effectively? Best regards,Nikos

Hi,I couldn’t find any crowdstrike best practices I could only find the antivirus exclusions - https://documentation.commvault.com/2023e/essential/8665_antivirus_exclusions_for_windows.htmlIs there any specific best practice for crowdstrike? Best regards,

Hi Team, please help with below query,our commserv server management interface and HSX RA nodes DP interface are in different VLAN and there is firewall in between.we have commserv server management interface in VLAN 10 and data interface in Vlan 20. Also the DP interface in HSX RA nodes will be in VLAN 20. so when we initially set up the HSX RA nodes, and we provide the FQDN/management IP of Commser server in HSX RA nodes,  for registration to the existing commserv environment. based on below provided link, we have to run some additional configuration since there is a firewall in between.https://documentation.commvault.com/2023e/expert/connecting_to_commserve_behind_firewall_during_setup_01.htmlmy question is , we have to run some commands as per steps in above link, so where do we run these commands as part of additional configuration, is it inside HSX node ? should we do these additional configuration before installing HSX ISO in nodes or after installing ISO and Setup the network s

Ok, let’s get straight into the topic. The disk containing the Media Agent Index has been accidentially removed. What are the possibilities to recover the lost Index on this specific Media Agent? Thanks for any help. RegardsCSS

Description: Failed to start phase [System Scan] on [itop-prod] due to network error [Remote system [………..*………...*8400*8402]. Communications Service returned error when executing remote command [srprefind.exe] arguments [-j 247516 -a 2:919 -jt 247516:4:6:0:0:8803 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.Source: backupcs, Process: JobManagerHowever, regular “not 1-touch” backups run just fine.Firewall is open on any port for diagnostics.Check readiness comes out OK for every test.Client: CentOS 7Commvault version: 11.34.20 (both server and client)Any ideas?

Hi Team, Is there an option to edit/customize the content of the email below regarding notebook backup?  

Hi Team, I saved it as "Save as Script" and Synchronous for 2 separate Windows subclient via Commvault.Let's call them 1.bat and 2.bat.I also created a main.bat and made its content as follows.call 1.batcall 2.batI added Main.bat to the Pre Scan phase in another Windows subclient from the Commvault Console as "C:\CVScript\main.bat".Our expectation was this: main.bat will be triggered by Commvault and first the 1st bat will run, the backup will be completed and then the 2nd bat will run and the backup will be completed. After this, the Pre Scan phase will be completed.Currently, the Pre Scan phase is running, main.bat is running and is completed in 3 seconds, but the 1st and 2nd bats in its content cannot be run. It actually needs to run for about 9 hours.When I manually trigger Main.bat, it works as expected.Does anyone have an idea ?

I’ve run into a problem trying to mount a 54.4TB FC LUN presented to a Linux MediaAgent. A single partition was created using the ‘parted’ utility, and then an XFS file system with a block size of 64k was created using the ‘mkfs.xfs’ command. I'm receiving the following message when trying the mounting xfs filesystem.mount: /mnt/cvstorage: mount (2) system call failed: Function not implementedAny help would be appreciated.

IP address subnets are changing at our facilities. We have a need to change the static IP address configured in the linux Metallic appliance. What is the procedure to do so?

Hello,I try restore messages from Exchage backup and I see on log next messagesReplayExchangeLogs() - Replay logs from edb <..cut.. >, system files path []ReplayExchangeLogs() - Replay logs without hard repairCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil::runProgram() - Exit Code = -1073741515/-1073741515::runProgram() - Exit Code = -1073741515/-1073741515::PerformSoftRecoveryEseutil() -  Error soft recovery due to bad filesCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil failedReplayExchangeLogs() - Failed to replay logs from edb <..cut..>CExDbBrowseRestore::PostProcessBlockBackupDb() - Failed to replay logs from <..cut..>I have some simple questions:my backup is broken (I create full backup Exchange DB manually and get same error)? this is only Commvault error? other problem? why is the Commvault always a little broken?this error i see when try restore over “create recovery point” and “recover messages from an offline databas

I have few client with Oracle, SQL, SAP databases hosting in the clients.Our current Commvault software version is 11.28 and the few of the clients are in 11.17 and 11.20 versions.I plan to upgrade the software in the client and while pushing the software to this clients, I see 2 options.1.Reboot the client if required.2.Run Database maintenanceNow, if I check the “Run Database maintenance”, What will be the implications?Will it stop the database? or without stopping the database, will it just check the checkdb and reindexall?I need to know if checking the 2nd option will bring the database, as the server that I’m gonna upgrade is production servers.Let me know the best practice. 

Hi, When using HyperScale X nodes as VSA’s.  Can they be used for both full VM backup/restores and also File level backup/restores ?Any limitations with OS? Win vs Linux backup/Restores? thank you