Commvault Cloud Topics

Error Code: [68:591]Description: File [E:\Commvault\Data\SW\CVMedia\11.0.0\SP32_5494260_R1191\Windows\version.txt] has different checksum [3142874110] than the expected one [3849617823]. Please contact the support.Source: commserv, Process: DownloadSoftware 

Hello everyone, I’m currently changing the MA in a environment and I could move all the data and jobs from the old MA to the new one. In the tab Recovery targets configuration I could change the MA to the new one, but I need to change the Primary Storage and could add a new Storage on it, but when I try to remove the Storage Pool of the old MA, I receive a message saying that I cannot remove it. (all the steps was made in the Command Center, since the first configuration, till now). I tried to take a look in Java GUI to try set the Storage Pool of the new MA, but the DR Storage Policy is not listed in there, but idk why. Before I open a ticket (if this is a issue) or reconfigure the DR in the Replication Group with everything new, I wanted to know if there’s something I could do. Do you guys have an idea or a way to do this? Thanks, 😀

I’m new to the Commvault world and tasked with researching, installing and configuring Commvault in our environment.   My aim is to gather as much information as possible prior to installing Commvault.   I’m currently taking an intro to Commvault course, but it appears this is a very complex piece of software.   My question is:   would it be prudent to deploy a VMware VM with the Commvault software pre-Installed by using the Commvault OVA (not HYPERSCALE X)?   Does anyone have experience using the appliance to get Commvault up and running in your environment?   If so, are there any “gotchas” I should be concerned about?   Any downside with updates to the appliance (e.g. new patches) or any other potential issues?   Any information is greatly appreciated.

Hello after an upgrade from 11.24 to 11.28 I cannot access to the command center , i tried to open the command center from chrome and edge I tried to restart the server , also restart to the services of commvault any ideas?and this is webserver.log : Thanks!

Actually my question is , i have added vmare vCenter in commvault, but the virtual machine is not showing proper way. like not showing  left side navigation commcell windows. it is show vCenter tab then expand then virtual server then expand then default then double click and then contend tab and it is showing all virtual machine.don’t want this way.. want showing left side navigation window all virtual machine.How ? any process ?

Hi together,in our Commvault environment we are using old-stype and Storage-Policies and Schedule-Polices.Most of the Schedule-Polices (approx. 1000) are not enabled; they are triggered via an external Jobscheduler that is controlling the business requierements of the entvironment and is starting backups and snapshots alligned to application requirements. During our tests with plans we did not find a way to create a plan with a full and an incr schedule … but the plan stays inactive. Furthermore … how can we start a plan (schedule) via commandline?The question is: How do you connect a “plan-style” configuration to an external job scheduler.Any recommendation is very appreciated.Thanks.Michael

File system backup speed is slow  but in job details load is 100%.

We are fairly new to Commvault and trying to find ways to speed up and streamline our backups. Using our Quantum DXi appliances for primary hasn’t worked out the way we hoped.  We are looking into using Intellisnap on our Pure flash arrays.  Here’s what we would like to do:Create a snap on the primary Pure array Create a secondary snap replica to an offsite array Use the secondary snap replica as a source to backup to Quantum disk and to tapeI have a few questions:When I create a new storage policy, it creates a “primary copy” and then I create a “primary snap copy”.  I can’t get rid of the primary copy.  What is the primary copy’s function in an Intellisnap situation?  Can I just ignore it? We are then creating a secondary snap replica to another offsite Pure array. Can I use that replica copy as a source for copying to tape or another disk?  It doesn’t look like that’s an option when I create an auxiliary copy.

Actually, I tried to install the CV agent on windows client system, but not luck it is failed.for that require download software in software cache or else direct push. if it is direct push then, I think install full media that's why it’s failed.Please suggest.

Hello.I get the following error, Error Code: [18:146]Description: SAP HANA Error [Could not find out the HANA Version number.]; We already confirm that the username and password are correct; What other discard can we give so that the backups do not fail again.

Hello All,Prior to 11.30 the Enable WORM Storage Workflow was available to use that set the required Retention/Seal parameters on the Storage Pool and in addition, if applicable to the vendor, enabled a lock on the bucket.https://documentation.commvault.com/2022e/expert/configuring_worm_storage_mode_on_cloud_storage.html This is no longer supported and is instead set on the Storage Pool. https://documentation.commvault.com/v11/essential/enabling_worm_storage_and_retention_for_cloud_storage.html Unlike the 11.28 Documentation, I a

Hello, Very strange problem with CommVault RMAN (archive) backups. Sometimes a RMAN archivelog backup job stays “running” forever/hangs.It's not related to a specific Oracle instance, the problem occurs with all instances.At random, sometimes the jobs run and finish OK in a couple of minutes and sometimes stay running forever. Host (Windows2016) memory and CPU performance is ok.ClOragent.log logging stops at : OraObject::GetOraMode() - oraMode = READ WRITESo hangup occurs before the RMAN script is called.No entry in the database alert.log at that timestamp, just skipped. Looks like communication with the CIOragent.exe process is lost, although it is still running on te server…Hope you have an idea how to solve this problem... 

Hello team,i am trying to set up auto recovery , the marked point on the below says we can have a copy at the destination site , but while configuring auto replication i dont see any option as such , any one has idea https://documentation.commvault.com/2023e/essential/replication_of_sql_databases_01.html 

Hello Commvault Community,I have a maybe performance issue. We have an archive solution for Exchange, we also enable quick-look for already cleaned up emails, but when we want to access the quick-look and redirect it to Webconsole page, it takes more than 30s even a minute to open.After that, the next successive accesses will work fine without any issues.Is this expected behavior? Do we have any workaround or configurations in tomcat such that this delay can be mitigated? Please suggest.

We are currently using 3-way NDMP backup for Isilon NAS. However, the first full backup takes forever to complete and the NAS data is like hundreds of TB. Dell then suggest us to use 2-way NDMP backup solution with B100 backup accelerator and a new dedicated tape library added to improve the backup performance. Since the new dedicated tape library will be directly attached to B100 (no need to connect to a physical Media Agent server any more), we are now thinking to use a VM as the dedicated Media Agent.We don’t have any experience on how to configure 2-way NDMP backups with a Media Agent virtual server on Commvault, and how to configure the control path and data path. It will be really appreciated if anyone can provide any details on configuration steps. Thanks in advance. Will  

Good day Vaulters This question is around hardware and Commvault level encryption. If I have encryption enabled on the Maglib (VAST storage with it’s encryption enable), what happens if encryption is enabled on Commvault? Does it try to encrypt the data on the Maglib that has the Hardware vendors encryption already in place? What is the effect on backup AND recovery performance in doing this?Would it be best to leave Encryption on Commvault off in this case? We do need to also have Encryption enabled ‘in transit’. I know that’s done with Network routes. Would there be a performance impact on operations in using this option too? What will both layer of Encryption do to DDB sizing? I’d imagine it could cause bloat? Thanks,Mauro

Hi,We are trying to configure Alerts for failed backups. Tested a few scenarios out and it seems there is no way to get notified about failed backup via the access nodes.The access nodes(proxies) are carrying out backup jobs for multiple instances and hoped we would be able to set up only 1 alert definitions for those instances instead of creating individual alerts for all our instances. (plus we hope to be future proof with this, so if any new instances are being onboarded, then we don’t need to amend/create any alerts).Could you confirm that failed backup alerts cannot be configured via access nodes in such way?Is there any alternative that allows us to automatically add newly onboarded instances to alerts to check for failed backups?

My query is , why it is recommended the SSD for deduplication ? if the production environment is using SSD, then why backup purpose use SSD. and SSD is high cost ?

Hello All,I am using restore validate workflow for restore tests. It worsk fine on windows clients. one Validate Restore job working then Restore validate job showing as restoring data. But When I triy it on Linux/aix cl,ients , It does not show validate restore job as like restoring.Only validate restore job working but It does not show the client as restoring. does not it support for aix/linux? I have addes screnshots 

Edit:Removed Question, turns out just using the assignment operator works.

I want to automate deletion of client which is already retired, please assist with correct article.I used below , <App_DeleteClientRequest><association><entity>                                             <clientName>xpath:{/workflow/ProcessBlock_6/pb_client}</clientName></entity></association></App_DeleteClientRequest> but gets below error. Delete client automation , automatically evokes DeleteClientAuthorization, not sure what to do here. Error Code: [19:857]Description: startup failed: Script1.groovy: 7: Unexpected input: '{ timeout = v_26695f15_7028_414d_a7c7_a074e9e7358f * 1440*60; //Convert timeout in days to unix time workflow.setVariable("VAR_TIMEOUT",timeout); } else { workflow.setVariable("VAR_TIMEOUT",14400*60); //

Does anyone have a quick rundown on what methods to use to set the httpclient methods and execute?I know it goes something like so : import commvault.cte.workflow.activities.HttpClient;def httpclient = new HttpClient(); But then what next? How do I set the http method, headers and, and url? 

Good afternoon I just received this new Article in my mailbox.https://support.commvault.com/Article/Details/82504 According to this article I can now request a Compliance Lock on the support portal.Previously, a document needed to be filled in by the customer and signed/approved prior to the codes being supplied.From what I see, this new process has removed the requirement for customer approval and has given the full authority to one individual with Maintenance Advantage access.Is there any comment on what I’m understanding? I don’t have a test environment to understand how this new process works and it’s less/more secure than the previous procedure. Thanks,Mauro

Background:I’ve been watching videos and reading on the forums (and docs) and all of them essentially say (to install a VMware VSA (a client acting as a proxy server. And also lets assume we have other proxy servers already working, VMware backups configured, etc.. lets say we just want to add more proxies)Java UI: Install a new client to be the proxy (in my case: Windows, and the VM is already built/specced) Java UI: Install these packages: Filesystem, Filesystem Core and “Virtual Server” Java UI: (less mentioned) Add the proxy server to a group or manually add it as an ‘access node” in the “VMware” server instance (or its subclients, if desired).Seems pretty easy… but I’m seeing that all the existing “proxy servers” in my installation (that I inherited) all appear to have the packages delicensed, and no one is indicating this is a “normal step in the setup”.An example of a few of the old proxy serve

Folks,Has anyone already faced this issue with certificates when trying to connect Commvault with OCI?The logs below are from the VSP windows client.Steps on the VSP windows client and configuration were based on this link: https://documentation.commvault.com/2024/essential/guided_setup_for_oracle_cloud_infrastructure.htmlNOTE: Obtain the private key, password, and fingerprint for the private key, and copy the private key to the VSA proxy instance: base_folder\certificates\external\ folder for Windows proxies, or base_folder/certificates/external/ folder for Linux proxies.PEM key were generated on MAC following this link: