Commvault Cloud Topics

long story short story we observe error “The parameter used for the current operation is not supported by the Operating System, OS Drivers or the underlying Hardware” in our environment  It started few months ago and from this time it is more and more extensive. It already “survived” few MR updates First thought that is connected with some backup types but it already spread to ddb backup or index backup ...also exist in FS backup or vmware backup ...Often see tat also inside AUX copies  or in livesync replication  Second thought that mine MA’s OS is guilty so we changed many MA’s from 2012r2 to 2016 or even 2019 ….not help ….also play with many options from OS which not help also Next thought went to base where we store backups which s CIFS shares on Synology (especially that no so long ago we changed OS on them to DSM7 (from previous DSM6) . Here we also checked many things as for example blocking to use SMB3 and use only SMB2

Planning/doing a HW and OS refresh for all CS’s. Best practice for security is to separate IIS from the CommServe if reading latest recommendations correctly. Does the Webserver require an instance of it installed for every CommCell it talks to?I read this thread on the topic but it doesn’t seem to speak to multi-instances.Also, referring to this webserver requirements page, I thought the concept of security was to separate the DB from IIS. That page infers that the DB must be installed on the Webserver???Can you guys clarify A) whether splitting IIS off requires MSSQL locally and B) multi-CommCell’s require separate webserver instances or VMs? 

Hello Commvault,Is there any option to proceed ad-hoc backup for a specific Azure VM?When I try to do this, I see that Commvault starts a backup for all Azure VM’s that are members in the group!So, Im looking a workaround to backup only a specific Azure VM, not all it’s group. Please for your feedback,Nikos

I recently updated v9 to v11 and the next day I got this error “62:224 Failed to get media information for the volume. Failed to mount media with unique ID” and the backup didn’t run as scheduled. I can’t even restore anything.

  I had enabled the enable reply via email and had updated the Email Approval details in the Workflow as mentioned in https://documentation.commvault.com/2022e/expert/60276_enabling_reply_via_email_for_userinput_activity.html Now the workflow is not sending the approval mail I’m getting the following error : javax.mail.internet.AddressException: Missing final ‘@domain’ in string “Test” As its a predefined workflow , I’m unable to find this Please help me where do we need to make the update 

Hi All,We are trying to change retention on Full jobs that ran over this weekend due to some requirement, we would like to know if we manually right click the job and change the retention on each Full job to “infinite”, will it also make the change to retention on the incremental jobs dependent on this full jobs?Based on commvault documentation they mention as below for incremental jobs.https://documentation.commvault.com/2022e/expert/58452_manual_retention_end_time_for_job.html“Important: The retention time specified here, applies only to the selected job and does not apply to any dependent jobs. Therefore, you might not be able to restore the data available in the dependent backup jobs. For example, if you select an incremental backup for manual retention, then any ass

So I’m trying to run a REST api call to get all current running jobs.  I’m ultimately try to get to the same state that the Command Center shows for it’s active jobs.I can run the following which gets me the active backup jobs, but does not show anything else:curl -ks --location --request GET "https://commserve/webconsole/api/Job?jobCategory=Active&jobFilter="The jobfilter options (https://documentation.commvault.com/v11/essential/105923_jobfilter_parameter_values.html) don’t seem to  have an effect.  Setting ALLOPS doesn’t get everything (in fact hides running backup jobs).   I’ve tried using DDBOPS when there is DDB activity going on and that doesn’t give a response either.Is there something I’m missing here?My end state is just trying to determine at a point in time tha

Recently installed the commvault client on a linux file server. The admin of that server noticed that two files are taking up quite a bit of space on the boot drive. Files DCInc.cvf and DCTot.cvf which are in /opt/commvault/iDataAgent64/jobResults/2/2009. They are taking up nearly 18GB of space. I haven’t found a doc telling me what they are used for yet. Anyone have an idea what they are used for and if they will continue to grow? 

I hope I’m not asking an obvious question ...Scenario:Let's say we’re running Synthetic fulls on the weekend, incrementals daily/hourly on a Windows server that has Filesystem+MSSQL backups.  Suddenly (and without warning) on a Friday evening, the server is decommissioned by the owner (maybe it was thrown into a volcano, so it cannot be turned on for a final backup). We have incrementals all week for the server, but no recent last full to back up to tape.Is there a way (or any gotchas, or special settings to properly do this) to roll all these incrementals up into  Synthetic full jobs (for each subclient) if the underlying server (and CommVault client installation on that server) no longer exists? Isn’t a Synthetic full basically just a rollup of the incrementals already in commvault and in theory we shouldn’t need the client or server to exist to roll them up into a Syn full?

I cannot use the client list because we have duplicates with the same hostname. I need a query or even a rest api call that can get this information. thanks.Chris.

I have a customer who has 15 million files in a CIFS share and the size of each share is 2TB.   They have about 111 shares that we need to backup via CIFS in Commvault. Customer has two XL Windows media agents running 11.28.24.  Both media agents are also use as access nodes.   We ran a backup with the default setting, and it took about 40+ hours to complete a full backup on a share.   We adjusted the data readers from 4 to 25 to 50 and even to 100.  We’re still not getting the time we need to meet RPO.   Incremental are also taking too long to complete.  Last one finished at 17 hours with 25 data readersQuestion is what is Commvault’s recommendation with backing up  large number of small files for a CIFS environment?    Also SnapDiff is not supported in this environment since they are running ONTAP 9.10.1P5. Block based and Snapshot are also not an option here. Thanks in advance!

Hey all, short question :) Is there any “normal” option to change the start website ?  We had commserve and webserver on same host. Wenn you open the url https://hostmae/ you are redidirected to command center.  Is there any posibility that the default page is the webconsole ?  I tested the landing page settings but thats still the command center.  I had the idear to stop tomcat renamne or remove  index.jsp and add an custom url. But maybe there is an better setting inside of command center or java gui or maybe an simple regkey.

Hi Community,are there any recommendations regarding the NetApp storage LUN layout for a MS SQL Server?I have not found anything in the documentation.I would implement following layout:Disk1: VMDK - OSDisk2: NetApp LUN - SQL User DB / System DBDisk3: NetApp LUN - SQL LogsOr would you separate User DB and System DB?Thanks for your feedback!best regards,Andreas

Hi, The service account for AppAware SQL backup is required to be Local Admin in the Database Server as well as have the sysadmin role in SQL. To me it is not clear if the requirement for Local Admin is to be permanent and for other operations than just the initial software/agent installation. For one customer the service account was automatically removed from Local Admin whitin 24hrs, and the backups still runs fine.  I would suppose that once the agent is registered additional software and updates are pushed by Commvault through the local system as for all clients. Reason for asking is that the customer needs to request that service accounts for AppAware are added in the automatic AD-admin configuration, and they would want to know for which purpose. To summarise, is the local admin needed for anything else but the initial software installation in the AppAware feature for SQL?  Regards,Patrik

i install new clientrun oracle backup. but…  

Hi Experts,our customer has a SQL Server with many SQL Instances.The documentation mentions that multi instances are not supported.https://documentation.commvault.com/11.26/expert/34617_intellisnap_faq_sql_server_agent.htmlCan someone tell me the reason for thisIs it possible to backup one instance of SQL Server with IntelliSnap and the other instances via streaming backup?Best regards,Andreas

Hi Team!We have an unexpected growth in backup data. The data in the source remains without growing, but in the backup there is a giant growth.Almost all the data is Oracle Database, and we need to get some reports of this growth. How can I get reports of before and after this growth?Thanks in advance!

Hi there,I am trying to add a new cloud storage (S3 compatible), however I am unable to do so. Moreover, I don’t see any asociated log files. I only see this error message:“Failed to verify the device from MediaAgent [xxxxxx] with the error [Failed to check cloud server status, error = [[Cloud] The server failed to do the verification. Error = 44037]]. “ My question is: Which logs should I add to Logging setting? And how to troubleshoot this stuff in general? PS. As workaround I used this - https://documentation.commvault.com/commvault/v11/article?p=51230.htm but it didn’t help. Thanks for any ideas

Hello Team, We are trying to find a way to shutdown the VSA proxies once the backups for our Azure VMs are over. Is there a workflow or feature within Commvault that we can use to achieve that. We dont want to use the Proxy on demand which is deployed from Marketplace. We are trying to see if there is a way to achieve this for the custom proxies that are built using our own approve OS images. ThanksAbdul 

Dear Commvault community,I have a question about the extension of expiration of a VM.Our regular Plan has 30 days retention and we need to keep a VM for 3 addition months lets say.From Storage Policies Im able to find synthetic backup jobs and Im thinking to change Manual Retention End Time. But, Im not sure If this is enough in order to keep this VM image for 3 additional months.Please for your feedback,Nikos

Hello, I'm trying to execute a SQL restore from source X to destination Y using java gui. The plan is:restore the last full with no recovery restore the last differential with no recovery restore one by one the transaction log since last differential with no recovery restore last transaction log with recoveryThe idea is that when I restore the differential it will restore again the full + differential. It can be noticed by looking at the app size that was restored plus in the logs there are 2 restore statements. Why is not restoring only differential? I didn't used any other option except "norecovery” and "unconditional overwrite”. I thought CommVault will know and restore only the differential. Some of my colleagues did it same way for another server and it worked. Do I miss something in here? There are other options I should check?Any insight will be appreciated.

Important note: do not modify CSDB data and modules, just use READ operations only.You can refer official documentation to explain part of CSDB information as CommCell Views, but no more information as of now. So it's slightly hard nowadays to generate your own reports and/or workflows directly refer to CSDB tables which contain all CommCell information.This article provides simple examples to retrieve data by your own.In the first place, you can run any SQL queries from Microsoft SQL Server Management Studio or DBeaver as you like (and recent Linix CommServe environment, still there must be some tricks to gain access, though).To keep your activities safe you need to keep uncommitted read from any table as one

Hi folks,We’re planning on performing a hardware refresh for a CommServe on a Windows Server 2012 box, to a 2019 box AND a software version upgrade from FR 11.24 to 2022E. On the current CommServe, we have a SQL Server 2014 SP3 installed and it’s not compatible both with Windows Server 2019 AND platform release 2022E. We were thinking we could first make a clean install of 2022E on the Windows Server 2019 WITH the SQL Server 2019 database and perform a DR backup restore afterwards.So, the question is: can a DR backup be restored on a different version of the SQL Server database? In our case from SQL Server 2014 SP3 to SQL Server 2019. If not, what would you suggest we do in this situation?Thanks for your time!

This is related to this Documentation: Adding a Configuration Value for a Workflow. Workflow Configuration is very useful in the following scenarios (copied from Documentation), Values apply to the workflow the majority of the times that the workflow runs. You do not want to redeploy the workflow when the values change (the workflow version is not updated). Actual use cases, if you're having very simple workflow dedicated to single task, you don't need to use Configuration, instead you can pass all parameters to run the workflow via workflow's Inputs. If you're having workflow for common purpose, like maintain multiple clients with common configuration between them, you should prepare single wofklow with Configuration.

we use the Rest API to retrieve various job information. We used "Job?completedJobLookupTime=86400" to show all backup jobs and AuxCopys for the last 7 days. But since we installed the 11.28.14 update, we don't get any auxcopys informations. Also if we don't set the filter "completedJobLookupTime" we get 2500 results but the past auxcopys are not shown either. We have now also installed the 11.28.19 update, but it did not fix the problem.The permissions for the user have not changed.We can reproduce the problem via API Explorer or Postman. The API documentation refers to a "JobFilter Parameter Values" list where auxcopys are still listed. https://documentation.commvault.com/v11/essential/47608_rest_api_get_job.htmlAre auxcopys no longer displayed via the Job Rest API?