Commvault Cloud Topics

Hello all, I’m trying to configure my OCI into Commvault to test this tool (I’m using trial licence) but I’m dealing with some errors as shown bellow: What certificate is this? How can I install it? And where?Then, I use the CloudTestTool and it shows this:  Look at the log file: 4228  2274  10/12 12:54:02 ### GetTenancy() failed. Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### Failed to get the namespace. Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### CheckServerS

I’m getting the following alert email roughly once an hour:> Anomaly Notification> The system detected an unusual drop in the pruning performance for the following databases in commcell <CommServer_Host>> Deduplication Database     Reason> HyperScale_Primary           inrease in (CommServe Job Records to be Deleted)> CV Cloud Storage               increase in (CommServe Job Records to be Deleted)> Please click here for more details.When I follow the “click here” link, I see:> 1   CommServe Job Records to be DeletedThis has been going on for a couple of weeks.  I don’t think an annoying email is a big enough deal to open a ticket for but I’d still like to clean this up.  Does anyone know what the problem is and how to fix it?  I’m sorry to say the CommVault help pages for this are not very useful. Ken

Hello,We are seeing a very large random read load on our Hitachi G350 backup storages with NL-SAS disks. These random reads are completely consuming our backup storage performance. We have two G350s on campus and a third at a remote site. Commvault runs copy jobs between these three G350s.DDB is on NVMe locally in the Media Agent, also the Index Cache Disk.We ran several analyses and Live Optics showed us that the daily change rate is 334.9%, which is mainly due to the Windows File System policy, for which we see 2485.1% daily change rate.Does anyone know how the random read load could be reduced since our disk backup is otherwise unusable. What steps could we take to optimize the Commvault configuration?Screenshot: Thanks for your help! 

Pretty straight forward there is a process for manually removing the Linux/Unix clients but I can’t for the life of me find the documentation. The standard methods such as cmvpkgrm are failing. If you have it on it hand please share. Thanks.Chris.

Hi guys,due to  loss of a complete mailbox we had to restore all objects of the user back to an empty mailbox. Environment is EWS-based, hybrid Exchange, Mailbox v2, incremental forever...The user has the habit to move all mails from inbox to folders, keeping inbox “clean”. Oftentimes this move happens only days after receiving the mail.So after successfull restore the user found 80% of the mails in the inbox, because that’s where they were when the backup ran. While, yes, all objects are restored, it’s for from optimal behaviour, as you can imagine.Apaprently moving mail objects from one folder to another in outlook means deleting the object at the source and creeating a new object (with a new GUID) at the destination. Commvault has no chance of tracking the object’s “journey” within the mailbox. So it’s “works as designed”. Since Full backups are not supported (which would probably index all objects as-is again), we’re stuck.Is this

Why isn't there a pop up/dialog box for SQL restores,confirming the source and destination? This would be really helpful to review the restore before we submit to avoid any human errors? How shall we enable this? or request for this? 

Non-stop innovation is the basis for our Intelligent Data Services, helping our customers solve their toughest data protection challenges with the broadest range of workload protection across data center, cloud, and edge environments, all managed with a single unified platform.With Commvault Platform Release 2022E – our annual Long-Term Support (LTS) release – we raise the bar again. In this release we offer new ways to detect and recover from ransomware to help keep your data safe, because if you can’t protect your data, nothing else we do to manage your data matters. In addition, as enterprise IT continues to modernize and transform, we look to make that job easier. With this release we also bring the most complete ente

Hello friends, please your kind help as always, I have some HP-UX 11.61 PA-RISC servers and equipment, I have read that it is not supported in Commvault, but does anyone know any alternative with which I can back them up?

Ran into a small issue with plans when trying to define two datacenters(regions) in same city. Trying to figure out if this is intended behavior, or if I have misunderstood the region concept totally.In the two datacenters I have workloads that should be backed up locally and then replicated to the other datacenter, so i set up the serverplan to be regionbased.However I was unable to add the new destination, since the regions was so similar. I had to change the city of one of them to be able to use it. It then works as intended, using the region of the client to decide where to backup. However, I can see having multiple DC’s in same city as being relevant. Wouldn’t it be better to use the name of the region as the only validator and not the city. Using just the city as metadata, or is there another thought behind this?As a workaround I know I could derive the plan and get a new server plan where i specify storage the other way around, but i like the conce

Hello,we have two SQL Vmware VMs building a MSSQL AG. Is it possible to backup these nodes and SQL with VSA app aware backup?Thanks and regards,Thomas

More organizations are employing real-time analytics and insights to support the success of their digital transformation. For many, SAP HANA is their database of choice. SAP HANA is a large-scale, in-memory database used for real-time data processing and next-gen analytics and can be deployed both on-premises and in cloud infrastructure.With business growth, there comes an increase in data management operations including data backup. SAP HANA provides various data protection capabilities.To help ensure data persistence and protection from memory failure, HANA periodically writes the changed data (data volume) to disk with logs containing data changes (log volume). To further protect from system failures, the data and log volumes must be backed up to other storage media. SAP HANA provides configurable backup settings in ini and APIs to be integrated with third-party vendors to fetch consistent data for backup. The data volumes are protecte

We have IntelliSnap configured on the DELL EMC Isilon shares. Backups runs fine. no issues. While we restore the files /folders from the snap. both the files and folders have the latest timestamp instead of the original modified timestamp. Could you explain why is that so and do you have any reference to CommVault / DELL EMC documentation about it.  

Is there a specific upgrade path to follow when going from 11.20.77 to 2022E?Is this something a customer can do on their own or should they request assistance making a jump of this nature? Thanks!

Dear team, Redis v6.2.xx. OS: Debian 10, is supported from Commvault? Thanks,Amr

why ? End users use DFS  paths and the fs path backup up is the direct path which is generally not known to end users

i am looking at ways to streamline my backups (for disaster recovery purposes).  i backup up millions of small files, many haven’t been accessed or modified in years.  i was wondering if there was any way i can add a date exclusion - eg dont backup a file that hasnt been accessed in over 2 years.  i have been having a look but cant see anything so i thought it would ask the question here.  thanks

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Hi,We use Commvault as a multi-tenant backup solution for several customers. I created a User Group for a specific tenant, gave it the Browse and Restore role on their own entity, made it member of the CV_Restricted_Visibility group and hide all items in the Command Center Navigation Pane except Protect (some sub items) and Jobs. Meaning of this is, I want the tenant to be able to perform restores (and nothing more) / use the Command Center as a “Restore Portal” only. This worked fine but...I now see this tenant gets a “License and Registration” pop-up because we as the service provider need to renew our license within 2 months. I don't want the tenant to see this. The pop-up contains a link which can even be clicked and followed by the tenant with only these limited rights!Is there a possibility to hide this “License and Registration” pop-up from the tenant?Thanks!

Hi, currently i am using Commserve version 11.24.48 and i have settings for add the exchange index node. i have already have one server running with 4TB HDD for index only. Let say i add another node and have same spec as the first one. For just a confirmation, is there the load balancing will move the existing index data at first node to new node?if i did not select the load balancing, is there it will keep the own index data itself? Also is i will face any issue on current index data if i add new index server with load balancing enable.Any suggestion before i perform this add node into existing system to prevent any data lost? Appreciate advice from expertise. Thanks. 

Hi,I have storage policy with retention:Primary - disk 2 days 2 cyclesSecondary -tape - 30 days 0 cyclesI am doing selective aux copy of full backups. Old transaction logs are not deleting from primary even if their retention is over.I am wondering if there is any option to aux copy full’s but independent from transaction logs on primary.Regards,Lukasz

Hello Commvault Community, The client wanted to switch to a configuration where HTTP in the environment was supposed to be completely disabled in favor of HTTPS, but there was a problem with the certificates - a problem with the CA certificate.The client asks if this certificate could be a wildcard as they have for the main .xyz.pl domain to use it? It is signed by Well known CA, but is generic. Thanks&Regards,Kamil

I have a MediaAgent which was initially configured with an optical fiber to the StoreOnce, and now it was enabled a new optical fiber, so I want to take the two optical fibers, since when performing a Backup continues to take only one fiber (the first initially enabled).Is it necessary to make an additional configuration to take both optical fibers?Thank you very much for your help. Blessings.

Hello friends, I need your valuable help.😁I have a hyper-v backup consisting of two nodes. Both nodes are configured as mediaagents and with access to the backup devices (storeonce), in the subclient are selected both paths, however when the backup process runs, it appears that only uses a single node as mediaagent, and this causes slowness in the process. what should I do to take both meddiaagents and thus optimize my backup process?Thank you for your help.

Hello,In my Commvault servers, I have noticed a massive difference between the size of the Front-End data size and the Total Media Size in Commvault. For example, when I ran a chargeback report, one customer's Front-End data size is 1.5 TB while the Total Media Size was 27 TB. I have checked storage policy settings etc but have not been able to find the reason for this difference in numbers. What else can I check i.e., logs etc to help me find out why there is such a huge difference? I will be grateful for any pointers/advice. Thank you.   

Hello Community After updating CV to 2022E we are no longer able to choose VMs and Templates when we restore Guest file and folders.The only thing we can choose when choosing restore to virtual machine is the VM Cluters.Some people get the source VM chosen by default others only get an empty box and is forced to browse for the VM.Any ideas as to how we can fix this?