Commvault Cloud Topics

Hi, as we are getting more Linux VM on our Nutanix AHV Environment, we just now deployed the Commvault FREL for AHV (Version 11.24).The deplyoment and the registration wasn’t to difficult and we got it up and running.But we still can’t browse a Linux VM, everytime we try to access the VM, we get the following error message: “"Browse failed due to error while mounting virtual machine: Failed to retrieve VM information from Index Cache."”We checked the connection between FREL, VSA and MediaAgent and they can communicate without any problemsThe Brwose.log on the MediaAgent is showing this error: 21368 1c74  10/18 11:06:41 ### BrowseRequestHandler::processBrowseRequest() - START - browse request with worker id [5722]21368 1c74  10/18 11:06:41 ### RESTOREIDX browse accessing index 'E:\CV_IndexCache\CV_Index\2\778\1666037071'21368 1c74  10/18 11:06:41 ### RESTORE restore: all components indices required are

I want to classify certain subclients in a Virtualization client using tagI see that we can add tags at subclient levelFor ex: certain subclients would belong to Application : Group Asome are in Group B, some are in Group C  With this I want to run Backup summary report using that tags, there will be 3 reports each for Group A, B and C I don’t see an option to achieve this I’m not able to segregate/ select subclients in report using subclient tags. Also while creating client computer group , we can have automatic mapping with criteria Clients with tagsbut there is no option to create a group with subclients with tags  

Hi,We are restoring big SQL Server database - almost 10TB. But at 95% task failed with error:Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:Could not upgrade the metadata for database '***' that is enabled for Change Data Capture. The failure occurred when executing the action 'sp_cdc_create_populate_stored_procs'. The error returned was 208: 'line 1, state 6, Invalid object name 'cdc.sp_insdel_1125019189'.'. Use the action and error to determine the cause of the failure and resubmit the request. RESTORE DATABASE successfully processed 0 pages in 175.387 seconds (0.000 MB/sec). An exception occurred while executing a Transact-SQL statement or batch.].After resume pending job next error was:Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:The backup or restore was aborted. RESTORE DATABASE is terminating abnormally. Cannot continue the execution because the session is in the kill state. A severe e

Just a question, We busy in the process in configuring backups for office 365, exchange online to particular and i see i am getting this error in the Logs when it tries to scan for mailboxes. “ Failed to get Oauth2.0 token for powershell”. We also configured for onedrive and sharepoint and those seem to be working 100%. We on Version: 11.24.34

When I go to Manage \ system \ maintenance \ Downolad /copy software, I have this message: Any Idea ?

Is it possible to backup an open source mail server like SquirrelMail with Commvault?

Hello community!I’m running into issue with AuxCopy job for one of my Plans in Commvault.This job is a selective secondary copy, which should copy weekly friday fulls into Qnap repository.The destination library is a Qnap library, which was added using uncpath (\\qnap.dns.name\commvault\) and dedicated user with full access permissions for this share.I have configured a MCSS Cloud library also, and create the same secondary selective copy, with the same configuration - and for cloud storage everything is working fine.Qnap firmware is the newest possible (we have updated it few days ago, believing this would solve the problem). We also disconnected every other shares from QNAP (now it is dedicated storage for commvault, for keeping additional copies of backup).The job ends in copy as Partially Copied, when I manually run another AuxCopy job it actually completes without any issues and make a copy job status as “Available”- but it’s not a solu

Hey,How do I know what contain or what media is copy on this job 

Hello, The Incremental backup runs log over the weekend causing the Synthetic backup to fail to start.  How do I set the Synthetic backup to queue until the incremental backup completes?  Thank you.  

Hello,I am trying to fully understand restore point retention to achieve my goals. I also have Incident 221117-488 currently open about this.Here’s what I am trying to achieve: a low priority backup plan that runs on a daily schedule, and consistently retains as close to 3 restore points as possible.Here are the settings I currently have for my base and derived planBase plan: WIN_SYS_STD_BASE_LOWSLA: 1 week, inherited from CommCellBackup destinationsPrimary - 3 days retention periodSecondary - 3 days retention periodDatabase optionsLog backup RPO - 4 hour(s)Run full backup every: 1 weekStorage pool Override not allowedRPO Override requiredFolders to backup Override optionalDerived plan (Defines scheduling only): WIN_SYS_STD_BASE_LOW_10PM

 but [dmz_ap1] commvault services online.so i restart services. then it’s status normalI must restart every morning. What's the cause? 

Hi. Vanilla k8s 1.23 cluster and etcd backup :  34816 8800 11/25 04:28:33 4570483 vsAppMgr::GetSubClientFilters() - VM Filter: []34816 8800 11/25 04:28:33 4570483 vsJobMgr::initBackupMetadaCollectionDefault() - IndexingV2 is enabled. Metadata collection is not supported.34816 8800 11/25 04:28:33 4570483 ::GetSubclientDir() - The subclient directory is [/opt/commvault/iDataAgent/jobResults/2/2106].34816 8800 11/25 04:28:33 4570483 CvUCS::init_static() - Native charset="UTF-8".34816 8800 11/25 04:28:33 4570483 CvUCS::init_static() - Great! This system is using ISO/IEC 10646 character set for wchar_t. We will not be using iconv() API and will be converting between MBE and UTF/UCS using C MBR functions.34816 8800 11/25 04:28:33 4570483 CvUCS::init_static() - MBE happens to be UTF-8. Will use strcpy for MBE<=>UTF-8 conversion.34816 8800 11/25 04:28:33 4570483 CK8sInfo::Connect() - Connecting to server:https://1.1.1.1:

Hi  The latest version of PostgreSQL is now 15 - Can i not backup Postgres 14 databases with commvault? I currently have 30+ AWS Aurora Postgres clusters all running Postgres 14.  (version 14 has been out for more than a year)Mike

Hi our security team are complaining about microsoft.net core 2* eol installed on our cs server.We have now upgraded our cs environment to sp11.24 which should switch over to microsoft.net core 3*. So what i wonder is if its safe to uninstall the old microsoft.net 2* versions?

Hi there,in our case it is not possible to import tapes back from the outside location to the library. It seems, that Commvault is not aware of putting tapes to I/E ports. Is there any setting, that handles importing of the tapes? Indeed, it is strange, because opposite direction - when exporting the tapes to the outside location via I/E is working fine. On the tape library we can see that a tape was put to I/E slot to be imported, but Commvault cant recognize it. All tries were done with empty tapes.Do you have any idea how to investigate the issue further? 

Wanted to upgrade software to newest one. Many MediaAgents and Windows Servers installed it sucessfully, just one server of them not. I always get this error:Error Code: [68:514]Description: Install/Upgrade job failed as installer could not execute WMI query. Please fix the WMI and resubmit the jobSource: vie50, Process: DistributeSoftwareGoogle did not help me at all, perhaps some of you know this problem? Is there really a problem with the WMI of this server, never had any problems though. Thanks!

Hi,We've noticed that when snapshot exist on VM we have performance issue. Backup of VM which normally takes 5 minutes  could takes more than 5 hours. Sometimes it can takes 24 h and failed. When we have changed transport mode from SAN/Hot Add to NDB then backup takes 10 minutes. Is that normal when other manually created snapshot already exist? Is it limitation of VADP API?  Is there any recommendation and best practices for VADP backup?Regards,Lukasz

Hello guys,I’m trying to run a restore from a Mongo Standalone backup, but I’m stuck in this error. Could you please help me?Tks!  

Hi ,Any leads or reference to backup dynamic 365 with Commvault ? environment - Commvault Complete thanks

Hello Commvault Community, I would like to understand how the SLA status logic works and possible changes for the days criterion in the Plan. We noticed that when the SLA Status is set to 30 days, for example, the virtual machines have a "Met" status, but if we change the days criterion to a different one, the SLA Status for each of the virtual machines changes to "Excluded". Initially, even when returning to the previous setting of 30 days, the SLA Status still indicated "Excluded", but we assumed that it must reload and in fact after 24 hours the status changed to "Met".By way of further tests, we changed the days criterion to 37 days and after 24 hours, the SLA Status for virtual machines is still "Excluded". I want to understand how the whole mechanism works and according to what rules, because I didn’t find a direct answer to these questions in the Commvault documentation. Screenshots in the attachment sho

Hi, I ve noticed one thing about index server ports. The customer reported me that one of his index servers not working. He has two instances of index server. Instance001 is using port 20010, Instance002 is using 20000. Instance001 service didn’t start. I ve noticed that process of instance002 datacube.exe is listening on that port. There is also 20000 port used for datacube.exe process for instance002 - that’s correct.So I am assuming that index server is also using some dynamic ports. When I ve stopped instance002 then I was able to start instance001, then  restarted instanced002. After that both instances were running: instance001 was using port 20010 - correct, instance002 was using 20000 -correct and 20020. I didn’t find anything about that in documentation. Looks like sometimes it needs additional ports and it checks if its free. If not it check portnumber+10 etc. I am not sure about that. Is it possible to set up range of ports for index server? Re

Hi,I am using the commvault tool first time and I have added my window machine in commcell, now I am going to install the agent on that machine but getting the below error, Failed to install Base Package. Failed to access the remote registry. I am using Windows 10 OS there is no AD this system on the workgroup network and the machine was on the Azure portal.username is: workgroup\commvault For more information please find the screenshotAlso how I can download agent software from commcell and install it manually on window and Linux machine

Good day allI guess this question is two-fold and I’ve not really been able to find a way this can be done using a Plan.We’re running SQL Plans that backup the DB’s in the traditional Full/Diff/TLOG format.We have 1 SQL instance that mustn’t have it’s TLOGS backed up. My assumption is that it would need to go into it’s own Plan with TLOG slider switched off?The second portion to this same instance is that the backups of the various DB’s don’t happen at the same time due to their size?Is it possible to configure an instance that a DB will not start backing up until the prior one is complete and they keep cascading in this manner.I understand you could create multiple sub-clients within each instance and assign different schedules. However, this would potentially mean that if a DB finishes sooner than the next one is scheduled to start, there’s an unused portion of the backup window. Conversely if one schedule overruns into the ne

Hi all I have a customer who’s dashboard doesn’t report on a number of fields. Running the reports for each component also brings up empty results, as expected.I had a look at the possibility of Branch Cache running as per another post here on a similar issue, but it isn’t installed.I staged the Commserve in my lab and reporting is correct.The customer is on FR11.21 and the lab version is FR11.28.xxI don’t think this would be a fix as I believe the issue has been around for some time.Below is the client view:  Below is the view in my lab:  

ibm i backup is going into pending at scan phase