Commvault Cloud Topics

Hi all,we have successfully set up a Vault Tracker Policy and there are a couple of tapes to be exported in view media review.However, if I click on run now and check Actions under VaultTracker option, I can see the action with the running status but nothing is being done next.Do you have any idea what I am missing? Of course, we have marked Auto Acknowledge under Vault Tracker Policy Properties. Is there any log or additional settings which needs to be adjusted?

Hi,Is it possible for Commvault to track the Master node in a PostgreSQL configuration?I am aware that the backup can be performed from the Standby node. The customer has several Postgresql instances in the environment, some have more than one standby node in the replication setup.They make use of an application called Cluster Control for the management, configuration and monitoring of the servers and database instances. This includes automatic fail over.If a backup is initiated on a node that is not the master then the backup will fail with something like “Unable to put cluster in backup mode”.I get by this by disabling the backup activity on the client but this is not ideal with when there is multiple db’s in play.Any advice will be appreciated.Cheers.Ignes 

Hi,In our environment we want to free up disk library space by aging off the data for disabled subclients which might still be eating up the space due to their backup cycle retention criteria not met. I came across this setting in control panel>Media Management Configuration>Data Aging (“Ignore cycle retention on backup activity disabled subclients”) which if we set to 1 should clean up data based on days only retention set in the corresponding storage policy and ignore its cycles retention portion for the disabled subclients.I would like to know if anyone has used this setting in their environment and if any risks associated with this setting like data aging taking more time to complete or causing performance issues in commcell due to first run of data aging after enabling this setting?Also if later on we enable the backup activity for that subclient will the existing backups (which still have not met days only criteria)  and any new backups, will they again start following cycl

Hi everybody, Hope you’re doing well! My question is about index backup retention. As far as I know, index backup jobs are kept on the backup media until there are at least three versions present on the backup media; and thatCommvault backup the index in same storage policy as the backed up data (Default).My question: Is the retention from the storage policy applied to the index backup, or it is managed differently: Which means that, whatever is configured as the retention on the Storage policy, it keeps only the three last copies of the index backup?Thanks in advance for your help ! Regards

Hi,We’re currently looking at a possibility to change the maximum number of concurrent Synthetic Full backups for clients using the same Schedule Policy. The additional setting “MaxSyntheticFullJobsForSPolicy” seems like the perfect solution to this. However, I’m not getting it to work. I added it to the additional settings of the CommServe machine, and even restarted services but they all keep running concurrently.There is an additional setting “JMSynthFullJobHighWaterMark” that limits the amount of concurrent Synth Fulls, but that’s for the entire CommCell so not really a solution. I tested this additional setting and this one however works correctly. But the “MaxSyntheticFullJobsForSPolicy” additional setting seems to get ignored. I’m running LTS version 11.20 on HFP 77. Anyone having the same issue?Jeremy 

Hi,sorry to bother, hope you can help me to better understand the data displayed in this graph.How can the “App Size Copied” be bigger that the “App Size To Copy”? Does this mean that data were copied that were not meant to be copied when the Aux Copy size was estimated? Thank you for you timeGaetano

Would you recommend installing the iData agent on the VM template?We need to deploy a Windows file system restore-only agent that is also registered in CommCell for ransomware monitoring (Monitoring Unusual File Activity).We're looking for a simpler solution than having it installed each time we deploy a new server. We already have VSA backups running in the environment, so the restore-on;y agent installation is primarily for File activity anomaly alerting. Thanks in advance for your advise.

I was working on a client that seemed to have a corrupted install. I uninstalled the client, and reinstalled and crap. it produced a duplicate instead of connecting to existing client, is there a way to force the client to associate properly?

Hi - unless I’ve missed it - is there a way to add webhooks to commvault via the API?

Hello, Can i make IntelliSnap backup without copy to the storage?  

Hi Team, Trying to carry out a kubernetes full application restore but receiving the above error: Please find attached logs for the job. But specific error is at this line:191738 2ed50 12/06 11:39:31 416776 CK8sInfo::CreateApp() - App creation failed for [bpr-financial-enquiries`HelmChart`bpr-account-getaccountinfo`e2f696f6-9425-4c75-a945-55b7580837c7] with error [0xECCC0016:{K8sCluster::ImportApp(550)} + {K8sApp::ImportConfig(1748)} + {K8sUtils::CreateResource(3481)/ErrNo.22.(Invalid argument)-[BUFFEROVERFLOW] create api failed with error: {"apiVersion":"v1","code":413,"kind":"Status","message":"Request entity too large: limit is 3145728","metadata":{},"reason":"RequestEntityTooLarge","status":"Failure"} name: unknown namespace: bpr-financial-enquiries config : apiVersion: v1  

Hello,CommServe-MediaAgent Computer. I only need to remove the CommServe server, and the MediaAgent will remain on the server.I found this article, but it involves moving MediaAgent to another server.https://documentation.commvault.com/2022e/expert/4792_separating_commserve_from_commserve_mediaagent_computer.htmlThe only thing I need is a new Commserve server. Thanks, 

Hi all,one question about DDB Verification jobs.The verification jobs for one of our DDBs takes quite a long time, usually a matter of days. When I check the ScalableDDBVerf.log file I see many messages like this  WARNING - Waiting for send queue to get emptied. Curr Size [200] Should I consider this a symptom of a problem? Thank you in advanceGaetano

Hi Team, I have been trying to backup openshift 4.10 etcdb via kubernetes but i keep on getting the error: “Error backing up application”. Below is the vsbkp.log excerpt  K8sApp::CreateWorker() - Worker pod [data-dir-etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com-cv-412129] created successfully for PVC [data-dir] 296908 48818 11/21 17:37:20 412129 K8sApp::IsETCDSnapDBFilePresent() - Checking if etcd db snapshot file [/mnt/data-dir/cv_etcdsnapshotdb_21_11_2022__17_25_54] is created. 296908 48818 11/21 17:37:20 412129 K8sApp::IsETCDSnapDBFilePresent() - Checking ETCD DB snap file presence from worker pod. namespace:[openshift-etcd] volume:[data-dir] snapid:[etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com-cv-412129] container:[cvcontainer] podname:[data-dir-etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com-cv-412129] CK8sInfo::MountVM() - Backup failed for app [etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com]. Error [-1:0xFFFFFFFF:{CK8sInfo::Backup(399)} + {K8sCluster::CreateAppFromSnapshot(679)} + {K8sApp::IsETCDSnapDBF

i have a standalone esxi host .i have a few VM’s that i can backup and few no .i started to investigate that issue , and i found in ESXi MOBthat on the VM’s that i can backup have instance UUID VM’s without instance UUID cant backup.can commvault backup stand alone host

Hello,I am utilizing a VM Sockets license, and I have been told I can no longer (buy) anymore sockets to add onto my license any longer. Is this accurate?

In Commvault version 11 - Is it possible to automatically Suspend ALL running Jobs at 7:00 AM, stop new jobs from running, then Resume ALL jobs at 7:00 PM?  Let me know if this isn’t clearly stated.

Question about Please let us know if having Server Message Block signing enabled on a  media agent will have any effect on the media agent or backups of clients. https://learn.microsoft.com/en-US/troubleshoot/windows-server/networking/overview-server-message-block-signing  

A customer has almost 9000 mailboxes. What is the best way for me to back them up? To go by de default all mailboxes way works but at the same time it takes quite a while. I have configured 5 apps and 10 streams. Would we get to the finishline faster if we have the customer to greate different ad groups containing mailboxes from a to z ?

Hello All, I hope your day is going well. I am have am troubleshooting a Synthetic backup failure from the weekend.  I noticed that the filesystem backup failed because it it disabled.  How do I fine out the person who disabled the file system backup from the CommCell? Thank you. 

Hi All,Our Client want to know if ommvault Backup the belowAmazon FSx for NetApp ONTAP -  can Commvault integrate directly with Amazon FSx NetApp ONTAP to backup iSCSI drives?Regards,Rahul Raina

Hi, We have recently acquired a new server and storage as part of our hardware refresh for the Commvault server.The new server have the following:2x 480GB SATA SSD configured as Raid 1 (OS installed)2x 1.6TB PCIe SSD - still deciding whether to use host based mirroring or leave it as standalone disks, intended use is for SQL database, DDB, and index. The old server has the following disk configuration:OS - 558GB - 173GB usedSQL - 278GB - 866MB usedDDB - 418GB - 25.6GB usedCommvault V11 SP16 HPK17 Any recommendation for the new server’s disk configuration? If I will use host based mirroring will it have impact on the server’s performance? Which Commvault version should I use? 2022E or 11.26? Thank you in advance. 

Hi All, this is more an wish to commvault and not a big problem :)  So let me try to explain the point: In 02.22 yo have an problem and open an support case the case is escalted to dev team and you get an diag patch. You are happy that after the instalaltion the backup or restore is running fine. The case is close and everthing is forgotten :) Than you update the envirmoemnt in 05.22 to the latest version and the diag patch was overwritten because it wasnt implemented in the new release. What happen you run into the same problem you open an support case and get an diag patch.  So my wish is that the installer check if an diag patch is installed and failed to update. Or give me an hint that there is an diag patch installed if you install now the update the diag patch is gone or in best case i get an message the diag patch will be repelace with hotfix update nummer 4567. One trigger could be good.  To you have an idear how to prevent updateing clients with diag patches ?

CV has kincly provided a pre-built client deletion authorisation approval workflow for virtual machine clients.There isn’t a pre-built workflow for objectstore clients (e.g. Azure FIles objects) - I’m wondering if that’s because it’s not possible or it’s just not a popular request(!) - has anyone done anything with this/can comment on whether it’s possible?Thanks.

Dear Commvault team,would you please explain the below questions regarding the exchange mailbox policies:1.    What is the meaning of “Received Time Based Retention” is it based on msg receive/send time? Or is it based on the time of the job?2.    What is the Commvault behavior when we enable the quota and cleanup criteria together?