Commvault Cloud Topics

Hello I’m getting some isues with some VMWare backups Error with Virtual Machine change tracking. It may be necessary to power cycle the vm, or contact VMware support regarding the QueryChangedDiskAreas API. Have anyone faced this issue before and have an idea to solve it?

I’m working on configuring LiveSync and the instructions (from https://documentation.commvault.com/11.26/expert/105056_installing_commserve_failover_package_on_production_commserve_host.html) say to download the CommServe Failover Package but I don’t see that anywhere under the Documents and Packages link.  What’s the trick to finding and downloading this package?Ken

Hello,We have changed our Commserve IP and noticed that after the change E-mail notifications cannot be sent from the Commserve machine ( Alerts , reports etc. )Are there any Commserve IP dependencies for that matter ?  Thanks

Hi,File system backup jobs for a MediaAgent failsError Code: [19:1109]Description: Please check the log files for this job for more details.My troubleshooting steps that didn’t work:catalog migration to different path (once from the properties of MA, and once using change index server config workflow) try using optimized scan upgrade the commcell to the latest maintenance release 11.24.48The Archive index logs:16120 4530  05/27 20:06:24 680118 Begin Archival of Remote Loose Files (if available) and Action Logs, Argv [-j 680118 -a 2:457 -t 1  -jt 680118:11:12:0:32808  -ab 0  -parent 1 -c 363 -maxcolnum 3 -numcol 2 -numfolder 58   -incimage   -incimage -idx2  -TJ  -idx2 -new_scan -slt -hloff  -r 1653668189 -c 0 -maxcolnum 3 -numcol 2 -IgnoreEarlyStubBackup  -c 0 -maxcolnum 3 -numcol 2 -IgnoreEarlyStubBackup  -c 0 -maxcolnum 3 -numcol 2 -IgnoreEarlyStubBackup  -c 0 -maxcolnum 3 -numcol 2 -IgnoreEarlyStubBackup  -c 0 -maxcolnum 3 -numcol 2 -IgnoreEarlyStubBackup  -c 0 -maxcolnum 3 -numcol

What is the Backup job summary report? Why should I use this report? Where can I find the report? What can it do?What is the Backup job summary report?The Backup Job Summary Report displays information about backup jobs that ran during a specific period of time. Why should I use this report?This report is a very powerful tool for admins to review the status of their jobs. Users can capture trends or reasons for job failures. Frequently checking this report will help make sure your company’s SLA is being reached.Where can I find the report?From the main panel select Advanced View in the next pane select Reports then navigate to the Monitoring section and select Backup job Summary     What can it do?The default pane will show you the job summary of all jobs run from a 24 hour period. It will show what was successful, failed. It shows the app type and the throughput of your backups.  you can select parts of the pie chart to filter to a more granular level or can create a specific filter f

Hello Vaulter,I have enable Volume Snapshot Shadow on the specified volume buit keep getting this error.Failed to create SQL shadow for database [ISW-CAESAR02..caesar]. Source: isw-caesar02, Process: SQLiDAI would appreciate further guide to fix. 

What happens to backup contents from media that an LTO drive reported that It is physically bad? Does the Commvault copy those not-aged jobs from source copy to other media (tape) again or It just prevent reuse the media and retire it after expiring jobs?     

Additional settings registeredBut it's been deletedDo you know why?

the Commvault service on Linux systems is configured with a timeout of 900 seconds.This means, if the service is not properly starting or stopping, systemd will wait 15 minutes until it will fail. $ grep Timeout /etc/systemd/system/commvault.serviceTimeoutSec=900 We faced this problem today when rebooting a server and had to wait 15 minutes just for it to properly shut down because of this. Is there any way of configuring it to a lower value by any additional settings on the commcell console ?I’ve already try to add an additional setting called : nJobProcessRegistrationTimeout ( with a value of 90 ) but it doesn’t seem to help. 

We are employing CIS hardening standards on Windows Server 2019 and finding this breaks the agent push install via Commserve.   Has anyone got any experience of the specific setting that’s blocking the install? Thanks.

Hi All, We’ve created new aux copies to a newly created cloud storage, with Hardware WORM enabled on it.The aux copies use Dedup, the retention on the copies is set to 15 days, and on storage, the WORM lock is set to 30 days on the bucket level.We also run the “Enable WORM storage” workflow to seal the DDB after 15 days.How data aging is working in this case ? How data is pruned from the storage ? After the copy retention has aged, how the MA can prune the data from the storage when the WORM retention is still active on that particular object ? If it cannot be pruned after 15 days, and the MA has to wait for another 15 days (In order for the 30 days WORM storage to expire), can the data still be pruned after 30 days ?Any clarifications on how this process works would be great :)Thanks. 

Hello Vaulters,Has any every experienced this problem, despite VC reddist_2017 to correct error, it still persist. I would appreciate any guide for this. *******************************************************************  Machine            : ISW-DR-DB-29D  Module             : Install.log  Commserver         :   Product Version    : 11.80.240.0  OS Version         : Microsoft Windows NT 6.3.9600.0  Date               : 7/17/2022*******************************************************************14944 4     07/17 15:01:35 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [14944], ProcessName = [Setup].14944 4     07/17 15:01:35 ### ### ### - The setup is running in non-bootstrap mode14944 4     07/17 15:01:35 ### ### ### - ##########################################################################14944 4     07/17 15:01:35 ### ### ### - ##                

Hello Team, We have 2 different Commvault services on our 2 different CommServe servers. However, these services did not work even though we rebooted the servers, even though they were automatic startup types. We want to know what these services do and we want to know if they are safe to run manually. This one is exist on Active Node:  This one is on Passive Node: 

Hello guys, The Customer has noticed that the StopProc.vbs script that is based in C:\Program Files\Commvault\ContentStore\Base\StopProc.vbs is always trying to reach the following public IP addresses:104.83.4.209104.83.4.160 104.87.169.183Do you know, what these addresses are? Is it normal behaviour? Rgds,Kamil 

We have certain users who are wanting to be able to create reports for their clients being backed up inside of Commvault. We are wanting to only allow them to view their client(s), libraries, and jobs without the capability of adding/remove/editing/creating. The Only thing we we want them to add/edit are reports that they can create for their environment and that's it. Somehow back in May they were able to stop one of their jobs due to it causing a connection issue to the client causing a network traffic. this was an illegal operation which they performed, and my managment was not happy. I have attached their role profile. I am confused as to how they were able to perform this action based on the role settings. Any help as to get to the reult of what we are looking for is greatly appreciated.  

Hi Team,While i’m analysing the CVD.logs for throughput performance, i  came across below log lines. Could anyone let me know what exactly this “[DSBackup Media Write Speed]|[SI-FS Write Speed]” mean. 3656  1f88  07/18 22:10:04 18353869 36732866-15678140 [MEDIAFS    ] stat- ID [SI-FS Write Speed] Curr Avg [266.427289] MB/Sec, Bytes [4442359565]; Total Avg [248.489585] MB/Sec, Bytes [23789746698], Time [91.30] Secs3656  1338  07/18 22:14:58 18353869 36732716-15677987 [MEDIAFS    ] stat- ID [SI-FS Write Speed] Curr Avg [276.214578] MB/Sec, Bytes [4342956797]; Total Avg [250.473715] MB/Sec, Bytes [26698267250], Time [101.65] Secs3656  11e0  07/18 22:14:59 18353869 stat- ID [DSBackup Media Write Speed], Job Id [18353869], Bytes [26676276177], Time [171.044157] Sec(s), Average Speed [148.736325] MB/Sec3656  14e8  07/18 22:17:11 18353869 36732715-15677986 [MEDIAFS    ] stat- ID [SI-FS Write Speed] Curr Avg [275.004296] MB/Sec, Bytes [4072931898]; Total Avg [269.588948] MB/Sec, Bytes [1141406

Hello, The security department send us this report where appears to be some vulnerabilities from Commvault, do you know if there is some fixes regarding this? Thank you.Regards, Jmiamaral 

Hello, I have a question about saving % of dedup. What is best practise setup/setting to get above 90% of saving on dedup. For exaplare i have alot of vm backup where yestoday saving of 90% and next day on same vm backup lover then 90% What is de case of bad dedup???

I have successfully set up a pre-scan command and it does what I want.Now I also want it to output a line of information into any of the standard Commvault logs, so that it will appear when I right-click the job > View logs > For the job.The command is simply a line of Windows CMD.exe instead of a script. This is for a NAS backup, using snapshots as the content source, and what the command does is find the most recent snapshot (a different pathname every time) and create a symbolic link to it (the same pathname every time).But it would also be useful to record against the job, in Commvault logs, the name of the snapshot that was selected.I tried adding a statement (echo “Using snapshot <snapshotname> for backup">&2) to see if it would get picked up, but what happened was the Pre-Scan phase hung and the command never completed.Is there any file handle that the Commvault logger monitors on pre/post commands, or do I need to set up a custom logfile for this?For anyone i

Hi Guys, Hope you’re doing well !We have some DDB backup jobs that completes with errors.The job lasts 1 seconds only. In the events, it shows the below message:“job completed immediately as none of the stores are eligible for backup” Do you have any idea on what could be the reason?Thanks a lot for your usual help. Best Regards

Hi,Just tried to install Commvault agent (with File System Core and File System packages ) on a new  Redhat Linux 4 Server but got the below error message  The CommServe version is 11.25.23Checked the username (which is root) and password using SSH, no problem.So, it seems to me, it is the Commvault that is not happy somewhere. I’m just wondering if somebody could point me to the right direction as to where to start to investigate the above issue ? Thanks, Kelvin

Hello,We just added more storage to a mediaagent, via a new mount path in an existing disk library. The new mount path is an SMB share from a Dell Isilon, and the admin of the isilon confirmed they had enabled sparse support for the share - but he turned it on, after I’d already added the mount path.As this user in the Commvault forums described, I should just be able to check/uncheck the checkbox for ‘sparse support’ right? It is not working for me though. What is the trick to changing the status of this checkbox? Are there other ways via the Web Command Center, or CLI, to do the same thing?I also don’t see any means in the ‘properties’ of this mount path to enable this.  

My coworkers and I are able to reach https://ma.commvault.com - we are prompted for our passwords, and the page reaches https://sso.commvault.com/connect/authorize?<<string> but then after about 1-2 minutes we are kicked to an error page.Does commvault have an ‘online service status page’ like many big websites have (https://api.twitterstat.us ) that would allow us to check to see at a glance if a necessary service - like your maintenance/support page - was running?

HI @Mike Struening i have got the same issue the “initrd” file has occupied 1.7GB of space in /tmp -  can you help me knowing why it is created for certain servers alone when the backups fail or completed with errors, and not on other clients which are completing fine? /cvcreateinitrd.sh initrd.img /var/log/commvault/Log_Files/bootcd.log /opt/commvault/iDataAgent/systemrecovery/bootimage Instance001' failed + commvault

Hello,next problem. I have deleted a Exchange DAG Client, now I can not delete the member servers. The members still have the Exchange Datebase and default subclient. The following error message appears when I try to delete:  When I create a new Exchange DAG client, its not possible to discover/add the members. Is there any hard delete or something or do I have to open support case.Thanks so much for every answer.