Commvault Cloud Topics

Hi guys,  Recently, we upgraded our CommCell environment, from one of the clients, the upgrade passed successfully, on the CommCell console, the new version is showed up, but on the client side, when checking the commvault services status, we found out that it’s the old version that is still showed up comparing to the other clients. We tried restarting services, but, the issue remained.Any suggestion to clear this issue ? Is there some sort of cache on the clients to be cleared, or anything else ? Regards.

All my media agents have the same settings in Media Agent → Properties → “General” Tab except one, which has ”Validation on Network” not checked (the others do). I found the docs for this setting here:  MediaAgent - Online Help (commvault.com) and its one of those where the definition is basically rewording the setting (not a lot of detail)Is there any reason anyone would *not* want to check “Validation on Network”?  I’m not sure if it was an oversight or done for some reason for this one media agent. I’m mostly sure it was oversight or forgotten about, but wanted to see if “Validation on Network” was something set by default (I’m on SP16), or if people turn it off as its CPU intensive or mostly unnecessary unless you need xyz protection from bad/choppy network connections.  I would guess that if “Validation on Network” is unch

Hey folks,Hope everyone is having an amazing day!I was hoping you could help us out by letting us know what your preferred backup window is, as well as your patch window / schedule. We’re working on something internally and some quick validation from the community would be really helpful.I created a quick 6 question survey, and all responses are completely anonymous.https://forms.office.com/r/NkFPDf1M0k 

Hi, I have issue after upgrade Commserve and MediaAgent. On the customer environment has Commserve and 2 MediaAgent, I have upgrade Commserve to SP24 and 2 MediaAgent to SP24. The result Commserve is complete upgrade fine and 1 MedaiAgent is complete upgrade fine. The second MediaAgent is display that can’t communicate with commserve need to change commserve name.I have check on Commcell the second MediaAgent go offline and check readiness, it shows about communicate. So I try to check network ping , telnet , and check on hostfile. CS can ping <ip> and <hostname> to second MediaAgent, MediaAgent can ping <ip> and <hostname> to CS. CS = OKMA1 = OKMA2 = need commserve to change name Is anyone has meet about this issue? Please advise me. Thank you.

Good morning to all.On a monthly basis I release auxiliary copies to tape ending with a total of 11 tapes.I wanted to do a restore of about 675MB and it asked me for 9 tapes to do it, is this so why the data has been distributed on 9 tapes?Shouldn't it be on one tape only? Since the size of the L7 tape is large.  Could it be due to the "Use Scalable Resource Allocation" option? Thank you very much for your help.Best regards,Johana 😀

Good morning allI wanted to confirm that initiating a restore using Command Centre won’t give you the option to change the Data Path (Media Agent and Library)?We’re allowing business units to manage their own operations and this is one requirement that’s come up, and it looks like we will have to get them to use the Java console instead? Thanks.Mauro 

HELLO, is it possible to turn off the creation of those performancemetrics.logs from Commvault?? We have a full FS due to its creation. Whou sould manage the creation of these logs and where? Thank you L

Hi Everyone,Greetings, we are planning to migrate the commserve from 2012 OS server to 2019. The commserve service pack is 11 SP 9+, we are planning to upgrade 11.24 with latest maintenance. Here the question is, the commserve running on low OS 2012, can we upgrade the commserve to latest version on same OS to migrate or after migration of database to new hardware need to upgrade the service pack? Thanks and regards. 

The rest api has the ability to list credentials, and to get details for the credentials but cannot retrieve the actual credentials?This seems incomplete / pointless.am I missing something?I am trying to use powershell to make some changes outside of Commvault but the credential manager api doesn’t seem to be able to return actual credentials.https://api.commvault.com/#7dc77320-bdce-4591-95c4-ccd3325e2094    

Hello! Is it securely possible to have a CV environment for servers, which is not in Active Directory and using one set of Media Agents, to share those Media Agents with another Commserve which IS in AD in order to facilitate backing up of workstations?  How hard would this be?Things I’m wondering about: We could just create a new Library on the Media Agent dedicated to workstations.  There are actually two MAs, one at each of our locations, but let’s keep this simpler for now. How susceptible do we think the server Libraries are to hacking attempts via CV?  The only communication between Commserves, workstations and media agents is TCP 8000-8006? Commserves for server backups are segrated from “everybody else” short of a few physical servers and ESX/VMs.  If we are hacked on the workstation side (let’s assume someone gets into an admin account and runs ramped), can they harm the server backups in another library on the same media a

Good Morning, a colleague encountered a credentials request from the commvault edge monitor while she was saving a pdf file. Is it a normal behaviour ? Thank youIlario

Hello,Can I know what is the process or algorithm of VSA coordinator proxy node on how it load balances between the VSA proxy server in the list .. Any link or explanation would be helpful.. I have seen cases where 20-25 VSA proxy nodes are used in very large environment… Hence would like to know how the proxy nodes are spanned across each VM during the backup process..   Thanks 

Hello, Team I have a customer with this issue.They want to restore for tape jobs and the export location is unavailable.What could be the cause and how this be resolved?e

Hello Dears,  we are protecting an exchange dag in another domain/ network backup is working fine, but when we are trying to restore an individual messages to the mailbox we are unable to browse the mailboxes - we have outlook 64 bit installed on the mediaagent  as well as exchange package.  

My Metallic Auxiliary Copy looks to be moving between 20 and 40 Mbps.My fiber internet is 200/200Mbps.Where do I start looking to troubleshoot/adjust the Auxiliary Copy speed?Note: I am in a demo, so if the VM or File demo has a cloud copy speed maximum that would be good to know.

Hello Team,We have restored File system backup job, it’s got restored but is showing No. of Skipped files as per the restore job. We checked skip files, but the files are restored in target location. We want to know the reason for skipped files. As per the restore log, it’s showing “The failed byte count does not include files that failed due to seek error”. Please advise.

Hello, TeamI have this client with these issues. 1. They backup currently on an Oracle DR server (the production database replicates to to the DR(They don't use production because of performance issue))and they are having this resync issue.. below is the error: Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03002: failure of allocate command at 04/27/2022 07:16:05 RMAN-03014: implicit resync of recovery catalog failed RMAN-03009: failure of partial resync command on default channel at 04/27/2022 07:16:05 ORA-20110: set stamp set count conflict ]2. When they do a restore of an oracle database, on the Database end, it requests for an archive logs of 5 years ago.  What could be the cause of these problems? I am writing a report to them and these are the only 2 issues I have not been able to fathom.

Hello all,we have a problem to browse “Guest Files an Folders” of VMs using Bios with MBR Partitions where a Recovery Partition with ID 27 is present. [MsgId[0x0e0000f4][Failed to initialize browse request. Check Browse.log on CommServe for more details.]: [1] Args Pushed, [0] Args expected.If i change the Partition ID from 27 to 07 and rerun the backup browsing within this backup is no problem. If i turn it back to 27 and rerun the backup job, browsing is impossible.Commserve and MediaAgents are on Version 11.22.62, our primary Backup target is a Falconstor VTL. 

Anyone saw this on 11.26 command center already?: (in devtolols)     

I have an issue with the this:Post //WebConsoleHostName/webconsole/api/ClientGroup/clientGroupId {   "clientGroupOperationType": "Update",   "clientGroupDetail": {   "clientGroup":{       "clientGroupName":"smarties"     },      "associatedClientsOperationType": 2,      "associatedClients": [         {            "clientName": "smarties-test01"         }      ]   }}And I recieve the error:{"errorMessage":"INFO: [The INSERT statement conflicted with the FOREIGN KEY constraint \"APP_ClientGroupAssoc_clientId_FK\". The conflict occurred in database \"CommServ\", table \"dbo.APP_Client\", column 'id'.] [RecNum:1, Object:APP_ClientGroupAssoc, State:23000, NativeErr:547, RowNum:1, Severity:16, LineNum:1, Spid:-1] INFO: [The statement has been terminated.] [RecNum:2, LineNum:1, Spid:-1] ","errorCode":1016}Any ide what is the problem here!

Hi all,I’m looking to configure Disaster Recovery for VMware. The documentation and the configuration is quite clear. I am perplexed by the configuration of the VM network, in particular the mapping of the source network to the destination network.When I configure the recovery target (destination vCenter) it’s possible to configure only one target network, instead of having the possiblity to configure a complete mapping of all existing networks.The only way I found to configure the network mapping is to do it VM for VM, network adapter for network adapter, making the configuration impossible if in front of hundreds/thousands of VM.Is there any way to configure it globally? Are there any possibility to implement this functionallity in the future releases? ThanksFabrizio

You might have heard that CommCell views are an easy way to start building your own custom reports. While you can use any table from the CommServe database to create a data set for a new report, the data that you see in those tables doesn’t always make sense to a human. CommCell views are saved queries of the CommServe database, and they are available in every CommServe installation by default. These views display human-readable information from the database so you can find information that’s relevant to the report you’re trying to create.Preview Data in SQL Server Management StudioYou can run CommCell views and see the results using SQL Server Management Studio, which is installed along with the CommServe software on the CommServe computer. There are many CommCell views, so if you just want to look at everything that’s available, SQL Server Management Studio is a good place to start. Log on to your CommServe computer. Click Start > Pr

My commvault Server is on VM on vmware and when i search for any backup history it takes 2-3 minutes to display the results.While for another client who is having phsyical server with same configuration , the result is instant.what could be reason? where should i look for trooubleshooting

I feel like I’m missing the Capt. Obvious clue in how the Rules are intended to be used in Command Center when setting up a VM group. In the old java UI, I would have content which is easy to define, and then my filters. Where does the ability to filter (exclude) come in with the Rule function? It seems to be not completely baked yet. Here’s the scenario: We have 100’s of VMs with a custom attribute defined with a value of “false” telling the old schedule/SP method of backups to filter those VMs out. I am trying ot convert to plans and doing this all via Command Center but regardless of what I build my rules as, this seems to more of an include (content) based rule system rather than a filter based exclude list. Sure, I get that I can toggle some things like power state on/off, or template true/false, but filtering seems to be much more obscure here than in Java land. Is this by design or what am I missing?thanks