Commvault Cloud Topics

Customer having monitoring tool called Zabbix and using the same for Alerts and Monitoring on all their IT devices. So they want to include commvault Infra servers (CS, MA) and Hyperscale X in Zabbix monitoring and Zabbix agent needs to be installed on local system for the same.Is Zabbix agent can be installed on HyperScale nodes? Is there any document available from Commvault end for the same?

Recently created 2 Tb VTL tapes on DD9400. However CV is detecting the size as 399.99 Gb. 

How are you guys handling the commserve name after failing over with live sync.  For example all users are used to going to HTTPS://COMMSERVERNEW.FQDN.NET/CONSOLE but after failing over the standyby name comes into play for example HTTPS://STANDBYCOMMSERVE.FQDN.NET/CONSOLE How can I prevent having to blast out emails and user confusion, broken shortcuts etc.  Any ideas out there to make a fail over easy for my end users?

Currently we are protecting a customer’s Sharepoint farm using SQL agent on the SQL server; and File system agent on rest of the servers; we cant get hypervisor access hence used the file system agent.  We tested the recovery and restored all the servers and used SQL database restore to restore the databases.  However, the search functionality does not work on the recovered environment.    We are thinking of using the Sharepoint Farm backup; the documentation says to install Sharepoint agent; so as I understand >  Install Sharepoint Agent on all the servers in the farm > Because SQL agent is already installed on SQL server do I need to install Sharepoint agent as well on it ; also do I need to stop SQL backups and Sharepoint backups would protect the same set of data again> Create a sudo-client and select all these as member servers > Expand sudo-client and create user-defined sub-client and on the content tab include web-

Hello,we like to migrate the archive Mailbox Data from Mailbox Classic Agent to the V2 Mailbox Agent - to be able to upgrade from Exchangen 2013 to 2019.Also a Compliance Mail Journaling Archiving is active. The Documentation is a bit cryptic about that.https://documentation.commvault.com/11.24/expert/29238_transitioning_to_exchange_mailbox_agent.htmlYou cannot import content from the Exchange Compliance Archiver Agent or the Exchange Mailbox Archiver Agent directly to the Exchange Mailbox Agent. However, content that was archived using these agents can coexist with the content that is archived using the Exchange Mailbox Agent. The content that you archived using the Exchange Compliance Archiver Agent or the Exchange Mailbox Archiv

Hello All,I would like to know the same oracle agent will be installed on Exadata server to perform the backup and restore?orDo we have any special\different installation and configurations to protect the oracle database running on Exadata?RegardsAnanth

Hi,I try to add a new Media Agent to my Commvault environment.The strange thing is: I can install the MA feature successfully to one of my Windows Servers. When I check this client with rightclick “view” > “installed software”, the Media Agent feature is there, too. When I check Media Agent readiness, it says “ready”.BUT: when I go to “Storage ressources” > “MediaAgents”, the newly installed machine is not listed there.I also can’t select it as a Media Agent in a Mount Path.Do you have any idea how to make the Media Agent “visible”?

Hi All, i had the following challange: Index and DDB are using same SSD ( Yes i know… )Index is using 1,96TB. Settings are: Retain index for : 50Generate alerts when free space falls below : 50GBTake the Index offline when free space falls below : 10GBCleanup until free space is at least: 10 percent Now we have to move the index+ddb to new disk which is smaller than the actually disc.  I Change the Settings to: Retain index for : 20Generate alerts when free space falls below : 50GBTake the Index offline when free space falls below : 10GBCleanup until free space is at least: 50percent So how can i trigger the cleanup ? 

8332  18a0  05/05 11:06:42 ####### GetFromUsersPropDB() - Enter8332  18a0  05/05 11:06:42 ####### GetFromUsersPropDB() - Exit8332  18a0  05/05 11:06:42 ####### ::processAdUser() - Blobsize returned from processSSORequest = [0], dwErr=[0xc000019b]8332  18a0  05/05 11:06:42 ####### ::processAdUser() - Unexpected return code [0xc000019b] from processSSORequest8332  18a0  05/05 11:06:42 ####### ::processAdUser() - error not retrieved from formatMessageA(..)8332  18a0  05/05 11:06:42 ####### EvSecurityMgr::userLogin() - processAdUser returned [-1], "error not retrieved from formatMessageA(..)"8332  18a0  05/05 11:06:42 ####### EvSecurityMgr::userLogin() - Socket [0x0000000000004028]: Database error [-1/].8332  18a0  05/05 11:06:42 ####### ::sendResponse() - FAILED [DataBase Error.]8332  18a0  05/05 11:06:42 ####### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1005]8332  6310  05/05 11:06:43 ####### dropC

I am completed a setup of CV failover and configured Livesync. the logshipping backup was successful and replication to standby CV is also successful. Then trying to perform failover to standby CV. During CV failover process the operation is failing due to Connecting to the database failed - error returned was Login failed for user sqladmin_cv.Then I tried to reset the password of sqladmin_cv from SQL Server management studio but still failed to complete the failover due to login.Would anyone has an idea on how to fix the issue?

Hi,I’m trying to setup my first HS-X node on an HPE Apollo 4200 server. The server has 2 SSDs for OS, I created a hardware RAID 1 with them. 2 SSDs for metadata and 24 Disks for data. I downloaded HS-X media ISO 2.2 from 2021-08 (seems to be the latest one)First, I’m not able to use “Multi Node” Option in first install screen, I guess that is because networking is not configured yet.I then go through the config, select all the disks depending on their purpose and start the installation. After reaching 100% it shows that installation failed and “cannot set terminal process group (-1): Inappropriate ioctl for device”. I see that esp, boot and lvm partition were created on /dev/sdc (RAID 1), I also see that lvm logical disks were created on sdc and OS was installed.If I reboot the installer ISO it tells me that an existing HS-X installation is detected. But when I try to boot from the OS RAID 1 device, it does not boot. So I guess that the grub bootmanger wa

 Hello,All my backup are completed successfully Since 3 monthsbackup source is Netapp, the backup target is a HPE StoreOnceWhen I try to restore a nas file, I get this error message in Commvault console :(Ticket is also opened at Commvault sideany clue ? Thanks ! Error Code: [62:473]Description: Failed to seek to the correct location on the media to start the data restore.Source: bripmasrv01, Process: cvd here is an extract of the media agent log file nasRestore.log2541369 26c749 01/26 12:28:29 15485 NDMP INFO[masrv01] 0: CVNRS: Accepted incoming NDMP data connection from the file server IP: [127.0.0.1] Port: [39520] to local IP: [127.0.0.1] Port: [56115].2541369 26c749 01/26 12:30:02 15485 Mover Halt: received NDMP_MOVER_HALTED reason [NDMP_MOVER_HALT_MEDIA_ERROR]2541369 26c749 01/26 12:30:02 15485

Hi!I’m coming to you with the following issue. Our customer saw a sudden increase in Disk Library usage. Turns out a bunch of jobs weren’t getting aged anymore because their respective subclients were re-associated to a different Storage Policy. This makes sense as the cycle criteria part of the retention wasn’t being hit. However, according to the documentation, Commvault should drop the cycle criteria and age solely on days:“If a subclient is re-associated to a new storage policy, the job retention is dependent on the following factors”“The cycle retention specified in the old storage policy is ignored. Only the retention days specified in the old storage policy are honored after a full backup job is performed using the new storage policy. “KB article: https://documentation.commvault.com/11.25

When restoring guest files from VMs I should be able to see how big the restore will be, right?I should be able to see the size of the data, in order to predict how much space will be left on the destination VM after the restore..?If I select a specific folder in the restore job and then click “List media and size”, it doesn’t show me the size of the folder I selected.Am I looking in the wrong place? Or is this a nonexistent feature?Thank you =)

Hi All, After upgrading the CommServe from 11SP16 to SP24 with a hardware refresh, we are facing some network issues, where the communication is failing between the CommServe and the clients. Anyone has any idea about the reason why this is happening ? Regards.

Please am face with this issue were a vm is about 23TB and the DB is current backup as database levelNow my question here now is mgmt ask that even the vm must be backup what do i do now.  

Heyy all, i had to do an corss db restore. i started with the system DB.  SAP HANA Error [2022-05-05T12:32:19+02:00 P0022113 18093c6fe09 ERROR RECOVERY RECOVER DATA finished with error: [449] recovery strategy could not be determined, [110083] Catalog backup not found using Backint(path=/usr/sap/Destination/SYS/global/hdb/backint/SYSTEMDB), [110510] Backint cannot find file '/usr/sap/source/SYS/global/hdb/backint/SYSTEMDB/log_backup_0_0_0_0', [110514] Backint terminated successfully without connect, [110088] Error reading backup from 'BACKINT' '/usr/sap/destination/SYS/global/hdb/backint/SYSTEMDB/log_backup_0_0_0_0', [110203] Not all data could be written: Expected 4096 but transferred 0, [110510] Backint cannot find file '/usr/sap/source/SYS/global/hdb/backint/SYSTEMDB/log_backup_0_0_0_0' ].Source: AGI01V2T078, Process: ClHanaAgent In the hana aget log i found: Log_Files/ClHanaAgent.log:27604 6bd4 05/05 14:08:25 6500590

Has anyone received this error in console alerts Decrease in Data size by 10 percent  waiting

Hello everyone,My CISO has asked be to test restores of OneDrive backups and I’ve found something strange.  I have incremental backups configured to run Monday to Thursday at 5:00 PM.  On Friday at 5:00 PM, a synthetic full backup runs also at 5:00 PM that includes an incremental backup just before the synthetic full.  The storage policy is set so the primary copy has a 14 day retention for all backups and a one year retention for Monthly full backups plus a synchronous replication to a media agent at my DR site which has the same 14 day all / 365 day monthly retention.The weird thing is that when I do a “browse and restore” on the most recent OneDrive synthetic full backup, I see files from my OneDrive that were deleted months ago.  Shouldn’t the synthetic full backup be dropping files that are no longer there?Ken

Hi! The exchange guys are in the process of setting up a new exchange cluster, so i am trying to add a new “Exchange DAG” client, but when i try to discover the servers an error pops up with “DAG Discover failed”. I’ve also tried using a proxy, but i get the same error. So, i guess the question is, which log-files should i try to dig into to try and locate where and what the problem with this is ? 

So, easy question, what are the requirements for the Live Browse feature?Specifically, does the live browse only work on virtual machines?  Is this NOT for physical or agent based backups?(Sorry, searched around and didn’t quite find the answer to the actual requirements/limitations - as some of us do still have physical servers that we back up...)

Version 11.24I was using a setup with open-replication SVM1 as source and auxcopy to SVM2 as the destination.I was working with a script to set NetApp snapshot snapmirror-label.I was using the Label “CVDaily”. After have getting this to work I noticed that the snapshots was starting to get a label “IntelliSnap”, which wasn’t there in the beginning. What is the procedure to have CV use this label for all NetApp Snapshots every time?There is no references in the current documentation so, it looks like a ‘hidden’ feature.Source:Source view. Notice 1 SP snapshot with my label and next 2 with IntelliSnap labelThe feature request for adding snapmirror-label is still open - but maybe there was a kind developer somewhere after all :)

Could the DDB Verification and the Auxiliary Copy jobs impact on DDB disk in terms of Query & Insert time (the calculation)? We have some Database's Average Q&I Times across Partitions in the last 3 and 14 days with very high values. Backups jobs are running fine. No Performance degradation during backups with a good Deduplication ratio. There are no significant events. Most of the time we’re doing Database Log backups (So, no dedup here) and running Admin Jobs to copy data onto tapes or to create secondary copies. At night, we're doing incremental backups (VMware and FS agents). We have an issue with Synthetic Full backups (https://community.commvault.com/commvault-q-a-2/synthetic-full-is-not-running-based-on-automatic-schedule-settings-2744) and I'm wondering about how this issue also can impact on those times. Some info:VMware VM Media Agents are running updated Linux. 8 CPU cores, 32 GB RAM. DDB Flash disk. Kernel Parameter Configuration done. 

Hi, I updated the Commserve from release 11.16 to 11.20, now I should update the mediaagents and clients in production, my questions are:- I can do the hot update while the backups are in progress- if the update fails, can I rollback or does the client still remain in 11.16? ThksDario

Hi,Can I change the ddb network interface? and if I can, how?