Commvault Cloud Topics

Hello.I want to ask if can I delete archived log files stored on /var/log/commvault/Log_Files/Logs names looks like that *.log.bz2 Agent on RHEL 7.9  CV 11.20 with FileSystem and MySQLI found no information in documentationRegards

We are currently trying to test a restore using a Linux VSA for several windows servers (2012R2,2016,2019). After the first backup and restore we haven't had any issues restoring specific files to the same server of to other servers (all windows).Unfortunately after last nights backup, today we tried again to restore some files, with no success.Every time we try to select the destination server we get prompted with user/password for that server and then we try to browse for the specific path, but we keep getting the same error:Something went wrong. Server may be under maintenance. Trace ID: cvtZsQyx9YDid something happened during the backup process and now the servers are not visible?This is a first time issue and cant get a solution for it.Any advises are appreciated. Thank you.

I am searching for older backups prior to the v2 indexing update. I remember there is a way to set that when doing the search. As it stands now, I can only see items after the indexing . Anyone else come across this?

Hi,Our customer was using Commvault without a web server and command center. We tried to add web server and command center packages to already installed commserve but it failed. We opened a case but they couldn’t resolve the issue. Our customer created new virtual machine for web server. I installed web server and command center packages on this new virtual machine but I can’t login with active directory users to them. We have a configured domain controller with SSO. We can login java console with both local and domain users but we can login web console only local users.Commvault version is 11.24.43

 - Use the next (0) Azure App information28580 16    04/29 13:00:49 1579 ### CheckForError - * HttpStatusCode.Unauthorized28580 16    04/29 13:00:49 1579 ### - - token refreshed20260 1     04/29 13:00:49 1579 ### PerformWebRequest - Web Exception generated [400] [BadRequest] [BadRequest] [Parameter 'DeltaToken' not supported for this request.]20260 1     04/29 13:00:49 1579 ### GetFullJobDeltaLinkUrl - Error in performing web request [https://graph.microsoft.com/beta/teams/<teamid>/channels/<channelID>/messages/delta?$skiptoken=<deltatoken> Commvault seems to be making a calls to the endpoint with beta version of the API. Anyone seeing this issue? If the same API is called using v1.0 instead of beta - in the HTTP REST API call above.We are on SP25.23. Will be updating it to the latets MR.

A server backup recently increased dramatically in size. Anyway to adjust the anomaly threshold for the time it takes getting backed up? Currently we receive an “long running job” alert every day only for that job. Thank you. Eric

Is there a way to receive, in a Commvault post process command, the name of the database being backed up?Additionally, if you have any links to any more documentation about Pre/Post Processes I would be very grateful.

We have a department that is going to be using Commvault APIs to pull restore job success / failure rates, but we only want them to pull the quarterly test jobs we run. With our old backup system we could name the restore jobs when we ran them, but with Commvault we don’t have that functionality. Anyone have a workaround to this?

By now you have heard about the name change (and if you haven't, click here to get the details from the one and only @Dave Orban ) and know that 11.28 is available in tech preview, but what's really in the release.  As many of you know, my responsibility in PM ranges from Command Center, to the core platform, to all the virtualization technologies, and UX, so ill do my best not to provide a completely self-promoting list of details related to this release.CommServe on Linux will be GA on August 15th.   After several years in the making, I am happy to announce that I have removed early adopter status for this capability and can be installed today leveraging the latest bootstrap for CPR2022E/11.28, without any fancy

Good day I have a bit of a strange one. I use the Activity Report to generate the Monthly Executive Summary Report on backup stats.There are two days of no information being reported, even though jobs ran over these two days.What are possible reasons for the Metrics server not reporting on two days even though there were successful backups?Thanks so much.  

Hi,We have data to backup with a retention period of 4 weeks. The challenge is the following:the data within the fist week of retention period must be copied to SSD disksthe data within 2nd week to 4th week of retention must go to NLSAS disks. So, the goal is to not have the data of the first week retention in NLSAS disks to reduce the space.Is there a way to reach this goal? ThanksRegards,

 Hello Guys, kindly find the error and help me resolve the issue. Error Code [72:106] Failure Reason The caller is out of memory or other system resources. The job will go to pending state and will be retried.

Hello!Just started with Plans and have a question regarding storage part in derivated plan.I created a “Base”Plan to derivate other plans from. I enabled override restrictions to required for storage and optional for the rest. When I create the derivated plan I add new storage detsinations, primary and secondary, abd generate the plan. In the Plan there is now 3 storage destination, the snap shot Primary copy wasn’t previously shown. Since it’s inherrit the settings it’s pointing to the wrong storage destination.Can that be changed from CommandCenter to either correct storage destination or deleted or do I simply have to delete it from GUI, if possible and recommended? BRHenke

Hello All , I need help  , in deffault content the bdd are on line , but i cant see a tables and i  have this error when backupthank yous in advance Cordialy Adlene.  

We have a oracle node where the long term retention (7 years) not happening. It was happening successfully till last year. The node is part of  long term copy policy. I have attached the screenshot for reference.Note: We were getting multi channel warning message from this oracle backup from last few months however its resolved now.    Any suggestion will be really helpful 

Hello Team, We are configuring Exchange 2019 DB backup, while running backup it's showing an VSS related errors.The exchange DAG is configured IP less and without DNS feature. While adding DAG client in commcell is successfully added and discover DB also with out any issue. We checked DAG client check readiness, its showing communication error. Please advise any specific configuration needed for DAG IP less feature.

I'm stuck trying to restore Guest files and folders on an agentless VWware client.It seems to be an authetication issue.The VMware tools are up-to-date on the client. PAM has been setup according to: https://kb.commvault.com/article/VMW0031(/etc/pam.d/vmtoolsd)/var/log/secure:ssh login for the user works fine:<86>1 2022-06-21T09:23:17.506289+02:00 VMware_Client sshd 30682 - - pam_sss(sshd:auth): authentication success; logname= uid=0 euid=0 tty=ssh ruser= rhost=xxxxx user=xxxxx<87>1 2022-06-21T09:23:17.506843+02:00 VMware_Client sshd 30682 - - debug1: PAM: password authentication accepted for xxxxx<87>1 2022-06-21T09:23:17.507424+02:00 VMware_Client sshd 30682 - - debug1: do_pam_account: called<86>1 2022-06-21T09:23:17.678032+02:00 VMware_Client sshd 30682 - - Accepted password for xxxxx from xxx.xxx.xxx.xxx port 61369 ssh2<87>1 2022-06-21T09:23:17.678321+02:00 VM

Hi,I’ve been running some tests with customer lately and we came across some very troubling situation during out of place restore of Oracle database. Specifically restore out of place is trying to delete source database redo logs. If the source database is running it fails, but if source database is closed it succeeds damaging source database You can find alert.log snippet below:Source DB shutdownDeleted Oracle managed file +DATA/BMSTST1/ONLINELOG/group_3.1951.1090834209Completed: alter database rename file '+DATA/BMSTST1/ONLINELOG/group_3.1951.1090834209' to '+DATA/BMSTST2/ONLINELOGS/redo_1.log'alter database rename file '+DATA/BMSTST1/ONLINELOG/group_2.1950.109083

Hi all.Just wanted to share here that although Okta is not officially supported we have been able to get it work for 2FA as a basic Other standalone time-based PIN. We set 2FA against a group and then place users in one at a time. I wrote a couple of docs about it if anyone would like the details.  

hi,i want to monitor commserve and mediaagent with zabbix 6.0is it possible to integrate them?best regards 

As a new user of Commvault we would like to rely on your experience.We are planning to upgrade our vCenter from a windows based vCenter version 6.5 to an appliance with version 7.0u3. The plan is to do an in-place upgrade of the vCenter, name and IP-details stay the same.As the vCenter will change OS from windows to Linux based, The Commserve could see the vCenter as a new client. We would like to know if this update can trigger a Full backup on all VM's in this vCenter..? Hopefully some one has done this before and knows the impact. 

Hi all,I am looking for some hints and tips to configure vCloud director as a restore target.We added a MA with VSA at the vCloud location.Added vCloud director as hypervisor to CV. I can browse and backup.We want to restore to vCloud from an on-premises vCenter/ESXi setup.When doing an out-of-place restore, I cannot select the vCloud director nor set it up as restore target.I did not add the vCenter(s) mentioned in step 9 from below deocumentation.https://documentation.commvault.com/11.24/essential/86801_editing_hypervisor_configuration.htmlIt should be supported:https://documentation.commvault.

HI Team, can someone advice the error below? why i encounter this recently? I running the Backup Copy from secondary snap copy to primary backup copy.  OS mount failed : [VMWare Mount snapshot failed [0xEC02ECC3:{VMwareSnapOSUtil::MountSnap(2007)/MM.60611-Error mounting the snapshot LUNs because there are multiple copies present.}] (MM.60611)]Source: adr-ma-001, Process: vsbkpOS mount failed : [VMWare Mount snapshot failed [0xEC02ECC3:{VMwareSnapOSUtil::MountSnap(2007)/MM.60611-Error mounting the snapshot LUNs because there are multiple copies present.}] (MM.60611)]Source: adr-ma-001, Process: vsbkp

I know that Storage Policies do not flow into Plans in Command Center, but there is a workflow in the Commvault Store where you can select the Storage Policies to migrate to Plans. My question is what does automatically migrate to Command Center from the Java GUI? Client servers? Alerts? Events? Job Controller information? Any guidance would be appreciated.