Commvault Cloud Topics

I am registering a client using the following processhttps://documentation.commvault.com/11.24/expert/2121_registering_client_using_command_line.html I get the following error codes:  <clientError ErrorCode="67109714" ErrorString="Given authcode is not valid. Please provide the correct authcode to proceed with registration." errorLevel="2"/> <SimError ErrorCode="4294967295" ErrorString="Given authcode is not valid. Please provide the correct authcode to proceed with registration." errorLevel="2"/> I have used this authcode and I know it to be valid, what am I missing here?

Hello Community,anyone has any reason why i experience this error when I try to initiate backup and it stops at 5% and doesn’t move.Error Code: [23:4] Description: Read error on socket from MediaAgent. Source: commvlt-staging, Process: clRestore  

Hello Team, please help me with a suggestion on my Auxillary copy job running very slow.  

Hello Commvault Community! I know there is an option to upgrade the hotfix version locally for the Instance Failover using CMD which doesn’t raise Commvault services. In addition to the command itself, please let me know if there is anything else we need to consider when upgrading the hotfixes for the Failover Instance. I will just add that on the Failover server one of the instances already has the correct version, but the one responsible for Failover, unfortunately, doesn’twant to get up and I have to do it via CMD. Thanks&Regards,Kamil

[root@lft1joebloggs01 Base]# commvault restartFailed enabling commvault.Instance001.service to Systemd.Stopping Commvault services for Instance001 ...[root@joebloggs01 Base]# I get the above when trying to start or restart the Simpana services on a Linux server. This is causing an issue with both the backup and software updates as the communication has been lost between Commserve and client. 

Hello,I’ve set up a new media agent, v 11 SP24.34 and installed the CV MA software. I’ve created my Maglib also. I’ve created a storage policy and my primary copy. What i want to do now is to create a secondary copy. I’ve done that but when i click ok i get an error : “Internal Error. Incorrect parameter passed to the SIDB engine”. When i click ok to that error, i get another error : “Invalid library []”. My secondary copy does not get created. Has anyone experienced this before?RegardsFergus

Just wondering how many customers are aware Commvault has an enterprise support program that can provide you with your own Technical Account Manger? Take a look at the attachment, let me know if you have any questions about the program. 

We get many mails with anomaly notification, like this: We do not see any errors or events regarding this alert. Does anybody know why this alert was created? 

Hi guys,I am trying to create an upgrade rpm package.However, I am getting the following error.The Maintenance release tar is under the specified directory.I’m getting the same error on 11.24.34.Any idea, what I am doing wrong?Rgds,Kamil

HiWe are going to purchase endpoint backup solution from metallic, we want to know how to configured backup policies and define backup storage, this is installation and configuration from scratch. Is there any document to configure Metallica tenant, endpoint backup policies etc.Thanks   

 looking for any CommVault internal sizing calculator [means to decide how many commservers, MA's Or VSA's depends upon the client workloads[ VM’s , DB’s, storage, Network Bandwidth etc..]]

Bom dia pessoal!Estou tomando o erro abaixo onde não trás muitas informações do que aparentemente está acontecendo realmente, segue o log abaixo:Failed with SBT library error [ORA-19506: failed to create sequential file, name="85544_XPR_t2117jlg_1_1", parms=""ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: br5sap05, Process: ClOraAgentAlguém já sofreu com o mesmo problema?Adding translation:Good morning people!I'm taking the error below where it doesn't bring much information about what is apparently really happening, the log below:Failed with SBT library error [ORA-19506: failed to create sequential file, name="85544_XPR_t2117jlg_1_1", parms=""ORA-19511: non RMAN, but media manager or vendor specific failure, error text: ]Source: br5sap05, Process: ClOraAgentHas anyone ever suffered from the same problem?

Good day all I hope everyone is doing well.This one is a bit of a strange one.Customer has two VM’s (in Azure) that are clustered with IP’s assigned as expected.Servers were accidentally destroyed and rebuilt at an OS level only. No data drives were added. The request was to just to an ‘In Place’ restore and overwrite the two rebuilt VM’s.Once the restore process was complete it was noticed that the IP addresses of the two nodes swapped around.I am not convinced this is something that happened in the restore process as the job logs of both servers show the correct IP’s during the restore process.I’m not an expert in Azure support, so it is possible something in that stack could have caused this, or would the ‘In Place’ option have something to do with it?I do need to mention that the IP’s are assigned statically by Azure.I hope that makes sense.Thanks all.Mauro

Customer is planning to do commcell migration for endpoint clients. They want to know if the privacy and owner configuration will also be migrated during the process. Any help would be appreciated.    Thanks, Harwie 

Hello All,Is there a way to backup the F5 load balancer?RegardsAnanth

HelloWhen setting the subclient contents of the Linux Filesystem Agent in the V11 SP16 environment, I would like to know how to set it to the '/' path.It was not added by entering / in the add paths, and it was not added by clicking add after selecting the Agent Server name in Browse.

Hello!I would like to ask about the best processor options for a MediaAgent.Right now we have followed the MediaAgent hardware requirements from the documentation. So I have a XL MediaAgent with 16 CPU cores.Backups run just fine except for this big database (more than 100TB) that runs a synthetic full every two days. It takes about 9 hours to finish. Although the customer is happy since the old backup solution would take days for the same result, I would like to know if that time could be improved.Performance monitoring tells me that the bottleneck is the MediaAgent’s CPU. All 16 cores run at 100% while the synthetic full backup is running. So… I would like to know the following (for this current setup and also for the new MediaAgents that will be added to this CommCell):Will adding more cores help? For example, adding a second processor with 16 cores to the current MediaAgent (although it would double the recommended hardware requirements fr

I want to release it [recalled for restore] what should i do?  

Hey all, I have a question are there reports that show me the current year backups. Preferably the report shows where they are backed up and how they are backed up. 

Hi , Just to check and confirm with the community here , are we able to execute an out of place restore of SAP Hana from a physical server/host to a ESXI environment?Customer primarily run their SAP hana on physicals servers but they are exploring instances which they can do testing of SAP hana instances on their esxi farm. 

Hello, We need to use the chargeback details report, but we also need to create alerts that report.Within the chargeback details report, we can configure alerts per server (within the chargeback details window). But how can we create alerts onthe “chargeback summary”? (for example on total media size). note: no, we cannot use the standard chargeback report for that, as that on a private metric server, and not accessible by endusers.  

Hello Commvault Community, I am looking for a report that will help me extract information in an easy and comfortable way (for example during the audit), where I can see what, when and where was restored database, similar to those virtual machines (VM Restore Details Report). If it matters, I mainly care about reports that include SQL Server databases. VM Restore Detailshttps://cloud.commvault.com/webconsole/softwarestore/#!/135/661/16848 Is such a report available somewhere? I searched all available at cloud.commvault.com/reports and unfortunately I didn’t find and now I don’t know if I need to create a ticket in Commvault support with CMR or maybe I can find something similar somewhere? Thanks&Regards,Kamil

We have SAP HANA running on SLES VM on ESXi and we are getting Commvault Backup & Recovery For Virtual Machines but now realize that SAP HANA is an in-memory Database. Will commvault force memory to commit to storage when starting a backup? What other commvault options have we got?

Hi, i did some reaseach but did not find any valid information regarding license oversubscription.  So as seen we aquired 2000 Permanent Total Virtual Operating Instances but currently use 2008. I’am not seeing any grace period for oversubscription or any negative impact currently. Is there a X% allowance or grace period for this ? thanks  

On Public Cloud Architecture Guide for Amazon Web Services document.On Page 85, Ensure S3 versioning is disabled, Commvault does not support the use of bucket/object versioning (which isdisabled by default). Enabling versioning will cause storage growth and creation of orphaned objects, whichCommvault does not track or manage (see Using versioning in S3 buckets > for information on versioning).Commvault does not support bucket versioning. Commvault can remove bucket versions created if bucketversioning is accidentally enabled. An auxiliary copy > of all data in the cloud library will be required toremediate.On Page 77, WORM backup copiesConsider utilizing write-once read many (WORM) storage mechanisms provided by AWS (S3 Object Lock, GlacierVault Lock) to provide a protection from ransomware propagation into backup stores. Commvault provides theEnable Worm on Cloud Storage > workflow to configure cloud and Commva