Commvault Cloud Topics

Hello,I’m trying to get our Azure local POC added into Commvault. I’m able to backup VMs and can restore out of place VMs but the restored VMs are not viewable in Azure Portal. Is there a time delay in synchronization? The restored VMs were viewable in Windows Admin Center. Thanks,Clayton

Hi, Cannot delete media agent from Commvault. Server no longer exists and CV fails to delete it from itself. Can someone help out here? :) qcommand:qdelete mediaagent -m bu099svsa125-02gives error: mediaagent: Error 0x40000a4: Failed to Release license. (Failed to look up MediaAgent Library Configurations.)GUI gives same error.

Hi Team, We have an issue with one of our Aux Copies, which for reasons unknown has poor rates of throughput compared to near identical Aux Copies.I would like to see if anyone has an understanding of the values in the CvPerfMgr logfile so we can further troubleshoot.We are writing to a target Cloud copy. Other SP’s write there with very good rates of throughput (10 GB/Hr).My “problem” SP Copy is hovering around 300 GB\HR,  AND we have a large backlog of copy data.I have checked the basics such as Q&I times, local server and DDB performance and I can’t see anything obvious. Q&I times on the Primary are ok (roughly 1800).Q&I times on the Secondary are around 630. CPU utilisation on both servers (we are using partitioned dedupe for both primary and secondary) is excellent (maybe 30 or 40% whilst Aux Copies and backups are running).So, i then took a look at the CvPerfMgr logfile, but I could do with some further information.I can see a reference t reader speed possibly being 1

Team,As we know , if we have to perform push installation of commvault agent . SSH from Commserver to Client should work . In my Env SSH works for some clients while not for others.Do we have any pre-check mechanism in Commvault where we can validate the client is ready for push-installation or not . This could be useful for automation checks. Thanks,Mohit

I have done some restores from M365 OneDrive And exchange online from Commvault Cloud ( Metallic)in Aprik 2025 .Now my auditor wants to see which restore i did in month of April , i dont see name of user in job history.The job history only says, source servers and destination servers ( app name) and not name of users for which i did restore.When i click view logs , it says “ no data available”.is it by design or some issue? 

Hi, can someone provide or point me to a documentation explaining how to setup 1-touch for doing a BMR on Physical Windows server. The intention is to restore back to the same server/client.Thanks for any advice. 

Hi,we have a media agent with a b2d library and we want to migrate this to another new windows system.After that we want to reinstall the “old” media agent and hold them for HA.What is best practise to migrate an existing media agent to a new one?What is best practise for HA for the media agents? One productive, one cold stand-by? Or what option do i have?Regards​​​​​​​Dennis  

According to documentation, both azure files and azure disk supports snapshots of filesystem.https://documentation.commvault.com/2024e/essential/system_requirements_for_kubernetes.htmlBut I’ve tested the backups of AKS now with two different clusters. and both of them defaults with an warning in the log:Will be mounting live volume [pvc] to worker pod [container] since it does not support volume snapshotsAre there any other configuration that needs to be made to ensure azure files uses snapshots? Regards,John Robert

Hello to all,In O365 Exchange Online restore operations, I've noticed a 'Show Deleted Items' button. The documentation states, 'When messages from previous backups have been deleted, you can show or hide the deleted messages.'https://documentation.commvault.com/2024e/expert/viewing_deleted_mail_messages.htmlHowever, its functionality isn't clear to me.I also tested deleting an email from a backup (following screenshot), but then I couldn't see it again, even with the 'Show Deleted Items' option enabled! Please for your feedback.Best regards,Nikos

I would like to know if it is possible to use a backup made in VMware and perform the restore in a RedHat Openshift environment.In the cross hypervisor table it is not clear whether the conversion is possible or not. This issue arises when it comes to keeping backups for a few years and migrating the infrastructure from VMware to OpenShift.

We have Zabbix MYSQL database and every backup converts to Full even for incremental. [Nothing to backup in incremental job as Binary Logging is disabled on this MySQL server. The job is being converted to a full backup operation.]

Hi,Have seen topic 2 years old, maybe there are some changes.Is there are any possibility to migrate Metallic backups to on premise Commvault in case of cloud exit scenario?Thank you

we have one commserve server and 3 hyperscale nodes, we are planning to upgrade the hyperscale platform version, where do we start upgrading the 3 nodes?

Hi, during dr backup i get the follwing error: Failed to get log usage with error [100] for database [Troubleshooting] How can i shrink this db ? 

Hello,I configured a Gitlab client (devops app). I entered the url (https) and the token.Commcell : 11.36.41Jobs return this error.Error code: [6:1206]Description: Get repositories failed for organization [] with error [].Source: "ClientName", Process: GitBackupLog extract2465835 25a02b 05/23 07:12:16 1049365 CVLibCurl::CVLibCurlSendHttpReqInternal() - failed to send http request2465835 25a02b 05/23 07:12:16 1049365 CVLibCurl::CVLibCurlSendHttpReqInternal() - curl-err:[SSL peer certificate or SSH remote key was not OK] http-resp:[0] url:[https://apr1gitlab.domain.local/api/v4/groups?top_level_only=true] server-resp:[_null_] resp-size:[0]2465835 25a02b 05/23 07:12:16 1049365 DistributedIDA::CMaster::handleEventError(1189) - 0x8007065B:{DistributedIDA::CMaster::initialize(513)} + {CVGit::GitBackupCoordinator::initialize(134)} + {CVGit::GitBackupCoordinator::initializeInternal(256)} + {CVGit::GitBackupCoordinator::GetRepoDetailsFromSubClientForGitLab(513)/Get list of repositories failed.

I've set up a proxy by installing VSA but the Opensatck Client can't communicate with the proxy's virtaul server.Are there any other specific packages to install on the VSA or should this one be included in the configuration files?My Commvault version is 11.32.83 How can i solve this

Hello,I've set up CommServe HA (live sync) on a backup location. I wish to disable the peer CommServe and remove it from the primary CommServe because the OS (peer site) has been corrupted. Is there a process for doing that? 

VMWare Image of Commvault Software with 11.38.32 can't be running after customization with my password and IP address,please help fix it . VMWare Image of Commvault Software with 11.38.32Category: Virtual ApplianceLast updated: May 14, 2025File Name: CS-Linux-11.38-32.ovaSize: 17.20 GBSHA256 checksum: 57459081afdb39f93dabae8f7a3e5971e4523b97f6f0489fe529899d28fef413Author: Commvault

Hi Team,I am currently attempting to build a custom report that consolidates the following individual reports into a single comprehensive report:Last 12 Month Backup Job Trending Disk Library Growth Disk Library Capacity Details Cloud Library Growth Cloud Library Capacity Details Average Q&I Time DDB CapacityUnfortunately, I have encountered difficulties due to the lack of detailed database information. I have explored Commcell views, but none have provided the necessary insights.In my efforts to create this report, I attempted to generate a dataset using HTTP from REST APIs. However, I encountered an error stating, “Illegal character in query at index 483: .”Considering an alternative approach, I explored the possibility of using SQL queries. While I identified the table related to the library, “CNMMMediaInfoView,” I was unable to locate other tables containing the required information.I have reviewed several posts that appeared promising, but they did not provide the specific det

Hello,With the recent enablement of 2FA for all Commvault Cloud environments, I have a question about break glass accounts.  Our company uses Okta and that is set up, so all our domain accounts are not affected by the 2FA enablement.  However, since our break glass account is not on the domain, it is tied to 2FA.  I have it set up to give me a PIN using Microsoft Authenticator.My question is, if I am out of the office or there is a DR situation, how are my teammates able to use the break glass account if needed?  It doesn’t look like the account can have multiple authenticator accounts attached to it.Thank you!

All,If I read the documenattion correctly, when a storage policy copy is disabled (unchecked Active) no backups can use the copy.I have a DDBbackup that is using that copy for it’s backups. The DDBbackup is for a Global DDB, the only copy using that DDB is the one that is disabled. When we disabled the copy we did not change the Storage Device on the DDBbackup subclient or removed the schedule. Is this functionallety by design or is considerd a bug?What do you think?Thanks and best regardsHenrik

Hello,I am currently working on deploying Commvault agents on new client machines within an isolated environment. Neither the CommServe nor the client systems have internet access. However, they do have full bidirectional connectivity between them and meet all prerequisites for the installation.I attempted to initiate the installation through the Commvault Console but encountered an error. I am unsure whether this is due to the system attempting to reach the internet to retrieve the necessary agent packages, or if it's the result of a misconfiguration in the software cache, preventing it from locating the required media.I would appreciate guidance on the following: Is it possible to perform remote installations from the Commvault Console using the software packages already present on the CommServe, without requiring internet access—since the agents are already installed on the CommServe? Can I generate a custom installation package using the software components already available on t

HiI am from a partner and just finished two exams in Readiverse. I would like to know where to download the certificates. I can only find the exam score currently in the “My Activities”.

For the past ~month I have been having intermittent issues with Search on BOL \ Documentation.Is this due to the ongoing work? Is it a known issue? When attempting to search from the landing page, an error is returned: When this occurs, I also note that the Search box is missing from the header: And the Additional Settings page is missing the search bar, and default results.  Tested with Chrome and Edge. Have cleared cache, tested using In-Private / Incognito, etc.

Hi team, Can we assign PST ownership based on the PST file owner? for deleted mailbox from the content.Thanks,Amr