Commvault Cloud Topics

Hi Guys,I need to upgrade from 11.32 to 11.36 in a live sync, what is the best way doing in full downtime without initiating maintenance failover as described in documents, so if I download and Sync cache can i upgrade active / standby commserve one by one, means first active then standby. Also, MS SQL will be updated along with from 2019 to 2022?After this I can upgrade commvault software on hyperscale-x, is there any need to upgrade hedvig or OS patches as we are currently on 2.2410 and 3.2410 (mix of RHEL and rocky)Please I am waiting for your valuable advice.Regards,AQ

Hi All, looking to get some feedback on the following scenario.Currently have 4 media agents with 2.5TB local SSD dedicated for DDB. A while back we decided to move to the cloud and thus created a new storage pool (deduplication enable) so we would only move changed blocks from primary to the cloud. The new DDB location for the cloud pool is on the same disk as the existing DDB for on-prem data. At the time, the capacity was ok and so we moved forward.Trying to make things easier to understand, I am adding the following screenshot;  As seen above all 4 MAs share DDBs for box Primary and Cloud and I am running out of space. We are purchasing additional drives with a higher capacity to address the problem and here is where my questions come in and would appreciate some feedback. I would prefer to avoid running new Fulls as a result of this tasks.I wanted to see if the options below are the only ones available and which one carries less down time and risk;Adding new partition: this option

Hi All, i´m looking for the requirments how much free disc space is needed on mediaagent for block level restore from exchange databse. I found this: Changing the Amount of Free Space in the Cache for Block-Level Restores for Exchange Databases but dont understand. Does it mean i need the free disc space for the summery of all incr backups ?   

Hello, We are restricting ssh access to our HS nodes using the firewalld.Can Selinux create a conflict with firewald once enabled ( by commvault ) on the nodes ? Thanks

Any early adopter program to backup snowflake around here ? or private discussion about it to see if there any initiative on that ?

Hi Had a query from Cloud team wondering if metallic app regs may be converted to Federated credential svcon-metallic-apecohub this is a sample  Thanks in advance  

We have multiple Hyper-V VM having SAN LUN mounted, the Microsoft itself not provide the feature to take snapshot of VM if SAN LUN mounted on it.Please share the way to take backup and restore of that VM on commvault.

Dear Commvault community,We currently have a Self-Service portal supporting approximately 10,000 O365 users.Given that the Web Server for this portal currently resides on the CommServe, does it make sense to move it to a dedicated Media Agent, leaving only the core CommServe Web Server components on the CommServe itself?Please for your feedback.Best regards,Nikos

Hi, I notice that Automatic Synthetic Fulls for Qumulo (created automatically by a plan) by default run only every 90 days. What's the rationale behind this? Our Retention Time is only 90 days!Thank you.

Hi.I am attempting a restore of a database on a standalone DB2 server but get the following error.Version: SQL11055 64bit Error Code: [59:42]Description: Restore operation on database [RESEOBFDB] could not be completed. Error [ ---- error report ---- app. message = restoring database line = 8778 file = ClDb2AgentLib.cpp SQLCODE = -2040 SQL2040N The database alias parameter "RESEOBFDB" is not valid or not specified. --- end error report --- ]. Please check the database configurations and ensure that the product's services are running on client, server, MediaAgent and resume.Source: wdbmr02, Process: ClDb2Agent Any help will be appreciated.Thanks.Ignes 

Hi, there is a chance to change the auxcopy automatic schedule from 30 min to 15 min in commandcenter or with a script? I’m in version 11.36 and with new installations commcel console GUI isn’t available. Additionalsetting Showschedulepolicy is not a valid way.Thanks

hi, is there any report wich i can use to report wich accounts are used for agents backups ? 

Hello,I’ve created 1-touch recovery dvd using this procedure https://documentation.commvault.com/2023e/expert/1_touch_for_linux_single_stage_dvd.html but when I try to boot from the media I’ve created the system cannot mount dvd and cannot find /dev/hd* devicewhat could be the reason?

Hi Team,We are need to create the new storage pool with DDB enable. But DDB slide not showing in the storage pool creation time in the CommCell.Version: 11.32.102

Gmail thinks Commvault is trying to spoof my email address and is consistently marking them as spam.I’ve repeatedly unmarked it and created filters to keep it out of the spam folder without success. I haven’t tried the nuclear option, using a filter to mark it as “Not Spam”, but in my experience, doing that causes a lot of other issues, and real spam bypasses the filters. Thoughts? I’ve copied the header address, which repeatedly shows Commvault.com as a permitted sender, and right after that, DMARC fails. RogerB <NotMyEmail@gmail.com> via commvault.comto: NotMyEmail@gmail.comdate: May 8, 2025, 3:30 AMsubject: Backup job summary - Backup job summary - Reportmailed-by: commvault.comsigned-by: commvault.com ARC-Authentication-Results: i=1; mx.google.com;       dkim=pass header.i=@commvault.com header.s=smtp-eastus-01 header.b=a8F89wsC;       spf=pass (google.com: domain of admin-saas@commvault.com designates 135.237.4.36 as permitted sender) smtp.mailfrom=admin-saas@commvault.com; 

We have configure Hyper-v vm backup to Tape now there was one requets from client to take monthly backups to Disk for those VM.Since we can not create another sublclient for same VM backup, we created another backup setup then a deault subclien was used with Storage to disk policy for same VM.Now, my VM licenses are counted twice, why is it so and if there is any other way acheive my target? 

I’ve got a TrueNAS server with a bunch of CIFS shares.  I setup a Windows File System client to do the backups of the CIFS shares, using our CommCell master to do the backups.  Unfortunately, no matter what, it backups up all the same files for both Full and Incremental backups, which slows things down and screws up temp disk space usage.   So what’s the process to figure out why this is happening?  This is around 1.7Tb of data and 2+ million files, so it really slows things down. CommVault 11.36.5?  something, pretty new.  The TrueNAS is Enterprise 13.0-U6.2 release.  The Windows backup server is running Windows Server 2016 (I know, I know...)  The TrueNAS runs Samba internally to do CIFS shares.  Not sure where the disconnect is here.  Has anyone else got this working properly?  

Hi All,I currently have a few DDB Stores to run DDB Verification for the first time (Full) and they are quite large, so running multiple jobs would be quite helpful. So considering the statements below from the docs, I started 1 DDB Verf and specified 30 streams. Attempted to initiate a second one and it automatically goes into a queued state. My first job is only using 30, should I be able to run a second one in this scenario? What am I missing? “You can perform only up to 50 concurrent data verification jobs. Any additional jobs that you perform get queued.”“ By default, deduplicated data verification job uses 20 streams during Validate Data phase and 50 streams during Verify Data phase.”Thanks

Hello,Could you please suggest storage best practice configuration for Deduplication storage pool that will use 256KB deduplication factor.How should be configured disk library:1) Strip size to use for underlying RAID Volume? 64KB 128KB or 256KB? (unable to find any recommendations from Commvault)2) NTFS block size? In general there is recommendation to use 64KB. Is it still the same for 256KB deduplication factor storage pools?3) By default, the system uses 4 GB as the chunk size and 64 KB as the block size to read/write data from disk libraries. Should i change this if I use 256KB deduplication factor? Should I increase read/write block size?Thank you in advance!

The doc state:  Use a volume dedicated to the index cache directory formatted with a block allocation size of 32K.(Best Practices (Indexing Version 2) Is this the LogicalSectorSize [Bytes Per Sector] or PhysicalSectorSize [Bytes Per Physical Sector] in a Windows server NTFS volume or is REFS type to be prefered ?

We are currently switching to deduplicated storage as part of our migration to plans and therefore looked into recommended settings for everything to work smoothly and the most space efficient.I already noticed our Commcell had the horizontal scaling option disabled as we upgraded from older versions which resulted in the old default behaviour.Upon enabling I can now see two DDBs for the two data types we currently backup to this pool: Files and Databases.From previous experimenting we noticed improved deduplication savings when using no compression for file backups.For databases it seems the other way around as also suggested in the documentation.This got me wondering:Is compression with deduplication also recommended for File or VSA backups? If we disable compression on the DDB (e.g. Files), will the setting persist when the DDB is sealed? (because we use WORM/S3 OL)

All,I have the Threat Indicator alert enabled on my Commserve.I have a VSA backup that runs nightly and every evening it picks the same folder and flags it in Monitoring → Threat indicators in the Command Centre and it emails this alert to all. The particular folder it mentions every night runs some DBA scripts that are scheduled. Is there anyway to remove this files ie E;\DBA_Scrits or this VM from the Threat Indicator alert ?There is nowhere to edit on the Alert in the CommServe, I found the workflow below and ran it but still got an alert the following morning. 

I’m attempting to restore folders and files from a Commvault file system backup to a test system. All the files and folders *appear* to restore properly but when the application (SQL Server in this case) attempts to access the files, I get:FCB::Open failed: Could not open file <path_and_file_name.ext> for file number 1.  OS error: 5(Access is denied.).Error: 5120, Severity: 16, State: 101.When I compare the restored folder to the source server, I see the folder permissions are different. Is there an option to have Commvault restore the proper folder permissions while it’s running the restore?Nay help appreciated.Ken

Hello,is there a way to configure the format of a PDF report created in CommandCenter/Webconsole? I know there is an additional setting for reports greated in Java GUI, but this is not working in CommandCenter.Thanks and regardsThomas