Commvault Cloud Topics

Hi all,  We have a project to apply CIS Benchmark Level 1 settings to our Windows servers, and that includes our CV environment. I’m looking for feedback on the process. Good, bad, ugly, etc. Thanks G

Hello Guys!!I’m looking to create a workflow to auto submit the failed jobs post performing the basic prechecks like ping the client, check connectivity, CommVault services.Can anyone guide me it’s my first step towards making any workflow. 

We have SSL error on Command center and Web Console. How to generate SSL certificate and apply it.

Looking for advice on what model would suit a Greenfield deployment of Commvault to support a small < 20 TB deployment per site at 2 sites. Requirements are pretty simple! Back up some VM’s, Postgres databases, Active Directory with a mix of Windows and Linux OS. We prefer a Windows Commserve so I’m guessing a FREL is in the mix?  Must have cross site replication! So.. likely that would equate to 40 TB per site storage? Management are keen on a self-contained appliance(s) solution with integrated storage or onboard storage is preferred BUT two small SANS are doable but not ideal. Unless I’m wrong two Hyperscale X appliances would NOT integrate to allow cross site replication?What alternatives do we have? We would lean towards a server with onboard storage or DAS in preference to a SAN. We don’t need full redundancy per site just resiliency of backups with cross site copies.What can you suggest? We currently maintain a single Commserve, multi site system with a SAN, Media Agents and

Title says it all. This client is in my left sidebar of the Java Console, containing an Agent called “BigDataApps”. The install date is in April 2018, which is when we set up Commvault in our environment - I was not present that for, and none of my team knows what it is either. Is it some default sub-component of Commvault? I looked in the Documentation Search and besides references to REST API, I can’t find anything definitive.

Hi, I would like to know if there is a specific procedure for the removal of the Failover package on linux Commservers?Can I just disable the livesync feature and remove the package or are they some additional steps?Thx in advance

Hi,I have a problem in exporting emails to CAB files. The job isn't starting and display an error message. Note: export emails to PST file are working fine.

I'm testing Exchange online email restore using the "Received Time" filtering option. I've set a received time of (for example) of 2019 - 2020 but I'm seeing email from as far back as 2000. has anyone else used this filtering options and what were your results. In full disclosure, I did also select the option to show deleted items but that SHOULDN'T affect the results in my window.

Hello, we are trying to conduct an Non-RAC oracle duplicate operation and are having trouble getting the destination instance to a state other than unknown. The instance is started in NOMOUNT mode. For the connection string, we are using the sys account which has sysdba priveleges. For the Oracle User, we are using oracle. We have password file on the server, associated with the database and that the REMOTE_LOGIN_PASSWORDFILE is set to Exclusive. When doing a script preview, this error is listed:Failed with Oracle DB/RMAN error [ORA-12528: TNS:listener: all appropriate instances are blocking new connectionsRMAN-03002: failure of allocate command at 06/02/2025 11:25:32RMAN-06171: not connected to target databaseI am not the Oracle DBA, so what could I ask them to check for the connection issue?Does the oracle user need something specific? How is the script connecting as sysdba without explicitly declaring in the connection string options?

Hello,Commvault 11.28.115We have Private Metrics Reporting server installed on separated VM. The VM has Windows Server 2016 and SQL 2016. We need to migrate to newer VMware environment, so I assumed it’s good chance to do software refresh. So I deployed new VM with Windows Server 2022 and my plan was to install Commvault with Metrics Reporting and import DBs from old server and then switch to new server.First problem was I was unable to import DB because there was some problem with DB upgrade. So I decided to create new DB. But the problem is the webconsole isn’t working. Site is loading and tomcat service after some time stops, or, after restarting IIS, the “Please wait, server are starting...” site appears and that’s it.I looked into webserver logs and there is 26. error locating server/instance like this:WebServer:3128 3 10/30 20:59:47 ### ### dmConf::GetMongoConnectionString - Exception Message [A network-related or instance-specific error occurred while establishing a connect

Hi,I had a training on ea.commvault.com now since has moved to new portal. I do not see the old trainings. I had certification pending. Mailed my concern to registrar@commvault.com but no help.Please assist.

We want to use encryption for our backup to ensure that our backup data is secure, and when we restore the backup, the decryption key must be required. 

Hello Community,I have 2 different hyperscale enviroments, and i would like to decomiss the old one and shutdown the servers. I have a storage pool and a storage policy with some large time retained jobs. And almost 95% of the library is freeI want to copy or migrate this data to the other hyperscale with his own storage pool and policiesI’m searchin through documentation and aux policies but i’m not sure is what i need if there would be some posts referring this topic, please could you forward me? Thx

Hi, i believe that there is away to copy or make a shadow of a specific VM from comser to another one like active and passive, but unfortunately i don’t know how to perform that task.  

Are there any workaround to migrate from VMware to OLVM? CV can migrate from VMware to Oracle VM/OpenStack and migrate from Oracle VM to Red Hat Virtualization (OLVM). Thank you.

Since the Job API does not return the admin jobs, looking for anyone who might know which sql table contains the admin jobs, or aux copies/dr copies, data aging jobs Thanks for any suggestion.

I cannot login to cloud.commvault.com it is telling me invalid username or password

Hi all, I’ve been starting to look at Data Insights, and Sensitive Data Governance and went to create a test project to try it out and got the following error:Error creating EDiscoveryUser.Exception:User password doesn't follow minimum complexity requirementsIs that complexity requirement coming from CV itself?Is it looking at our domain requirements?Is this user local to CV or a domain user?Is it possible to assign a user object?Just looking to find out more about what it’s doing at this stage, thanks.G

Hello,I’m trying to get our Azure local POC added into Commvault. I’m able to backup VMs and can restore out of place VMs but the restored VMs are not viewable in Azure Portal. Is there a time delay in synchronization? The restored VMs were viewable in Windows Admin Center. Thanks,Clayton

Hi, Cannot delete media agent from Commvault. Server no longer exists and CV fails to delete it from itself. Can someone help out here? :) qcommand:qdelete mediaagent -m bu099svsa125-02gives error: mediaagent: Error 0x40000a4: Failed to Release license. (Failed to look up MediaAgent Library Configurations.)GUI gives same error.

Hi Team, We have an issue with one of our Aux Copies, which for reasons unknown has poor rates of throughput compared to near identical Aux Copies.I would like to see if anyone has an understanding of the values in the CvPerfMgr logfile so we can further troubleshoot.We are writing to a target Cloud copy. Other SP’s write there with very good rates of throughput (10 GB/Hr).My “problem” SP Copy is hovering around 300 GB\HR,  AND we have a large backlog of copy data.I have checked the basics such as Q&I times, local server and DDB performance and I can’t see anything obvious. Q&I times on the Primary are ok (roughly 1800).Q&I times on the Secondary are around 630. CPU utilisation on both servers (we are using partitioned dedupe for both primary and secondary) is excellent (maybe 30 or 40% whilst Aux Copies and backups are running).So, i then took a look at the CvPerfMgr logfile, but I could do with some further information.I can see a reference t reader speed possibly being 1

Team,As we know , if we have to perform push installation of commvault agent . SSH from Commserver to Client should work . In my Env SSH works for some clients while not for others.Do we have any pre-check mechanism in Commvault where we can validate the client is ready for push-installation or not . This could be useful for automation checks. Thanks,Mohit

I have done some restores from M365 OneDrive And exchange online from Commvault Cloud ( Metallic)in Aprik 2025 .Now my auditor wants to see which restore i did in month of April , i dont see name of user in job history.The job history only says, source servers and destination servers ( app name) and not name of users for which i did restore.When i click view logs , it says “ no data available”.is it by design or some issue? 

Hi, can someone provide or point me to a documentation explaining how to setup 1-touch for doing a BMR on Physical Windows server. The intention is to restore back to the same server/client.Thanks for any advice. 

Hi,we have a media agent with a b2d library and we want to migrate this to another new windows system.After that we want to reinstall the “old” media agent and hold them for HA.What is best practise to migrate an existing media agent to a new one?What is best practise for HA for the media agents? One productive, one cold stand-by? Or what option do i have?Regards​​​​​​​Dennis