Commvault Cloud Topics

Hi Team, i have a 3 node HSX cluster and a tape library. unfortunately no FC HBA on HSX nodes. i want to do Aux Copy the backup from HSX to Tape library. Meanwhile MA to tape libary is connected using FC. Tape Library MA and HSX are both connected to Commserv , so how we can establish the data connectivity between MA and HSX, and run the Aux copy to copy backup from HSX to Tape

Hi Team, According to the below information Commvault use the standard LDAP port 389 when getting AD backup. The question is, how can we configure to get backup over secure LDAP port 636 ? https://documentation.commvault.com/2024e/expert/active_directory_system_requirements_02.html#port-requirements

Hello community, I was trying to automate some tasks using the Metallic API and ran into an issue (or maybe it's just me doing something wrong) during token refresh.From my testing and the CV doc, the token expires in 30 minutes, so we need to regenerate it using the refresh token. That part works fine.https://api.commvault.com/docs/SP38/api/cv/OpenAPI3/renew-accesstoken/ But, the 'Custom Scope' (/Job  /V4 /Organization) gets lost after the token refresh - custom scope content is empty, so I either have to manually enter it again or script it to update.I’m wondering if this is by design or if it’s something that might be fixed in a future release or hotfix.Should I open a case with support to get dev attention on this? Thanks! ####Refresh token function### def renew_

good afternoon, using latest commv version, is supported to use linux media agent with zfs partition on it? not using zfs for dedup or compression, but just for having snapshots.thank you. 

Hi!I do have this setup in my home lab.CSserver - with 10.10.10.0 subnetMA - with 192.168.0.0 subnet and 10.10.10.0Proxmox server within 192.168.0.0 subnet(maybe in some time i will also add some more subnets) So my idea is that i would like my Proxmox to register to CSserver  via media agents. I want to simulate an infrastructure where CVserver is having only one internal interface to cummunicate to MAs only. How to achive that? I have tried to install 2nd instance on MA with gatteway agent. I have tried to create some network rules via CommandCenter, but still Proxmox is not able to register in CS…Maybe I am missing somthiing? All Commvault servers are Linux based and i have disabled internal firewall and SELinux for testing purpouses so it seems that there is somthing wrong with CV configuration itself. Is there maybe somekid of guide, similar topic or so? 

Hello!I am new to comvault and currently working on a project to backup our VMs. As I have been slowly adding VM backups I have noticed that the current capacity is going up as it should and we are currently at 19.8TB out of 23TB and that is what we are licensed in backup and recovery. I got an alert saying we are over 80% utilization so I went in a retired and then deleted a few of the VMs that I had done but the capacity hasn’t gone down. How to I delete the backups that were done for those VMs or will it eventually remove the data? Also I noticed on the dashboard the the current capacity is 23TB but the total disk storage space next to is it 32TB and we are only using 7TB. What is the difference between capacity and storage space? 

I manager a Commvault system that has been in existence for over 10 years. Throughout the years, engineers and configured and moved mount paths as needed. At this point I have drives with several mount paths on each one. Commvault reports 5 mount paths on a 100TB drive as 500TB. If I show executives utilization reports, it will appear that we have several PB of storage. Storage they know they didn’t purchase. Is there a way to consolidate mount paths, without deleting data, so I can run utilization reports with realistic numbers?   

Hi  when i recall my cleaned up email always i stuck in login  page  get applications not found .   

Hello,I do backup restore testing on 11.32 version and found that speed of single stream is quite limited. For SAP for Oracle DB agent I’m getting around 700-900 GB/h per stream, for VMware VSA agent around 700 GB/h per stream.At the same time backup server hardware resources are not very busy, hardware is quite powerful, DDB is on NVMe drives, Library is on SSD drives. Restore destination hardware resources also are not heavy loaded. So I see that hardware and network is not the bottleneck.Tested on Pools with 128KB and 256KB DDB blocks, with media encryption enabled AES128Are there any software limits for stream speed implement programmatically by Commvault? If yes, then can I control this limit manually using some advanced setting?Br,Andrejs

We have upgraded Commserve from 11.28 to 11.36 recently. When we are trying to run the qscript we get following error. Please advise how to fix this? Command: qoperation execscript -sn ResetWormCopyToRegularCopy -si Storage_Po1icy_Name -si Storage_Policy_Copy_Name -si authentication_code Error: execscript: Error 0x13b: Qscript execution failed.QScript[ResetWormCopyToRegularCopy] CS[Commsereve name] DB[CommServ]Qscript Output:Failed at RunStringQuery_QS! Error: [Failed to execute SQL Script!].Msg 2812, Level 16, State 62, Server commserve\account, Line 2Could not find stored procedure 'QS_ResetWormCopyToRegularCopy'.

It’s been a while since I have posted here- but - Here we go! Whats going on with Readiverse? I took all the self paced learning items and it didnt show any completion ( yea a certificate) but no badges etc. Also, the test for SAAS m365 I took and scored 0%(?) - So I went back and looked at my answers and all but 1 was marked correct. Seems you get a 0% no matter what which keeps you from completing the course. anyone else experience this? Has anyone else used other platforms for elearning like Pluralsight?  Thanks 

One of our vendors suggested that AWS changed something in a recent SDK which can affect (break) S3 communication. On RHEL8 MA’s I see nothing that seems to resemble any sort of file or package relating to any such SDK, so, can someone tell me if AWS’s SDK is being used or if your connection to an S3 compatible storage target might be affected?I only see some sdk’s relating to lib* but nothing that looks like “AWS” specific.thanks

Our M365 administrator changed the email retention policy to 7 years in our M365 tenant. Prior to this, there was no policy enforced.The incremental backups prior would complete in under 30 min. for maybe a few GB of data. Directly after the change, there was 91 GB. The next was 177 GB, which I ended up killing, and then 240 GB that ran for almost 3 days before I killed it.I found the one mailbox slowing things down which had a large amount of emails - not the biggest mailbox but just the amount of mail items.My question is, what is the reason for the change after the Retention Policy is applied to email? It sounds like it may have to “re-seed” the data - what does this mean?

Hello Team, I am trying to test the application validation feature on one Windows VMware VM first.We use Linux access nodes, and the destination Storage is HSXThe livemount feature works now, the VM is booted and it is poweroff after some timeHow the process of script test works ?on the Linux access node I see theses scripts[root@prx01 Base]# ll CVGetDefenderStatus.bat                 CVGetOracleDBStatus.sh                  CVGreenplumBkpRstUtility/CVGetOracleDBStatus.bat                 CVGetSqlServerStatus.bat                CVGreenplumBkpRstUtility.tar.cvtarinfo On the VM Group can I use the Linux Access node for a Windows VM ?How the scripts is pushed on the destination Windows Machine ? 

I want to import a tool that I have downloaded from commvault store, can anyone tell me how to import this tool from commserv

I am trying to add an additional web server for our Commvault environment. Would like to have some information on the chronological order on how it is done as the document from the Commvault website appears scattered everywhere. THe install information itself is not difficultThe question I have is more of how to connect the additional web server to the Commserve so reports can be generate of it.  Or how you can enable it so Command centre can work.  The new web server and the existing Commserver has windows firewall enabled both ends  so would be interested what ports ( inbound and outbound) needs to be opened.

We have some clientes on worm storage policy. Those clients have been shut down. we do not need that clients and their backup anymore. How can I delete them from Commvaut?I I tried manuel deletion, I tried to mark backup job as bad , and I tried to delete via RetireClients worfklow but IT did not work.we need to delete all those clients and their jobs from commvault 

Hi,For one of our customer we are setting up passive Commserve. During installation of failover instance 002 we are getting below error. please help me on same. 8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel

Hi,we are setting up new passive setup for one of our customer. during installation of failover instance we are getting below.8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......8000  1     02/17 15:48:38 ##

Hi,New install with 3 x Hyperscale X nodes in this config.Cisco UCSC240M6 and Cisco UCS VIC 15427 The VIC 15427 configured as physical nic mode which creates 4 x vNics om the server.Links are up ( after turning off FEC)  and Bond created with LACP.All looks good from the network side  but we cannot reach anythine else on the network, not even default gateway.Analysing the switch traffic the ping request gets to the gateway and reply is sent back to the server but the packet is not picked up.Anyone with this configuration that have had similar problems?  And if so possible solution?/ G

Hello. I was wondering if anyone has run non Intellisnap backups and had any issues.And if you have run both, what are the drawbacks/advantages when compared to each other such as consistency, speed, impact on vm’s, etc.

Hi all. After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors: “Snapshot creation is disabled on [Server name] by [].”   Snapshot creation is not disabled for the server, and when backup is re-run everything is working. Have anyone else seen this behavior? Regards-Anders 

hi Community,  i’m trying to refresh my MediaAgent by installing a new physical RHEL 8 server.I followed the procedure described here:https://documentation.commvault.com/11.26/expert/149337_migrating_to_new_mediaagent_using_replace_mediaagent_app.htmlbut the job “Move Mount Path” failed with message “Failure Reason:[File Read error happened on source MediaAgent, this could be due to some other process is accessing the file. Please resume the job after some time.]”I’m sure to had followed the procedure step-by-step, and i checked if other job was running during the Workflow and was not. But now my doubt is about the process.The app is created to change only the MediaAgent server and the backend storage could remain the same. Right? Thanks

Hi am i correct in assuming that we are restricted to 10GB restores and if greater than that a file server agent must be installed to complete the restore.