Commvault Cloud Topics

hi i am having issue nutanix ahv vm backup  , when i start the vm backup with 6 vm in the sublcient , the proxy going un responsive, i need to switch off the vm and on it again, i tried to run single vm backup at a time , it worked ,when i tried multiple vm , proxy machine went down, i changed the reader to 1 and ran the backup success  what could the be  the issue 

Hi Team, When I call the API below, I get the following output and according to this output, I think that the "enableDataSecurity":true information below actually shows the "Prevent Administrators from viewing or downloading your data" option in the CommCell Console interface. I checked it comparatively.However, there is a situation like this. In order to get this information, I need to get the clientId information for each notebook and get it one by one for each client.Since I backed up a lot of notebooks, it is not possible for me to do this one by one. How can I query all the notebooks in my system and get the "enableDataSecurity":true information? API BOL: https://documentation.commvault.com/2024e/expert/rest_api_get_client_properties.htmlAPI Call: GET <webservice>/Client/{clientId} HTTP/1.1 Sample of Output:"clientSecurity":{"enableDataSecurity":true

Hi  We have multiple archive and cleanup policies, and we want to assign them based on Active Directory (AD) group membership. However, we’re encountering an issue where the default policy takes precedence, even when a user is a member of both the general group and a specific group.Our goal is to ensure that the policy assigned to the specific group overrides the general/default policy. How can we adjust the priority or enforcement logic so that users always receive the more specific policy when they belong to multiple AD groups  

Hi everyone, I have an Commvault account – last month I was still able to access the video training Commvault Support Foundations 2024 - Video Training with my account on https://commvault.csod.com/. the previous platform has been decommissioned and a new portal has been launched instead. I am unable to log in to the new portal https://readiverse.commvault.com/ with my account. Can someone help me with this? I would like to get certified for Commvault. Thanks and best regards Pietro  

Before posting I reviewed the previous thread but it appears that this is from over a year ago.Need to report some documentation pages that are incorrect but I cant submit a feedback for that particular link because it is under “Expert” and support told me to raise a CMR which seemed not to be the right approach for a documentation review.​What is the proper direction for customers to request for a documentation review/fix? Thanks

Hi folks,I need to amend storage policy copy details (using API), particularly this block:I need to change the value of streams number..The GET request I use to obtain storage policy copy details:<webservice>/V2/StoragePolicy/{storagePolicyId}/Copy/{copyId}However, looks like this parameter is missing in the response 😒

HI together,we are currently using a storage-policy that has an incremental storage-policy attached (for the incremental backups).When we created a plan this kind of setup is no longer possible via Command Center … but it was possible to attach a different (base) plan for the incremental backups via the Commcell Console. (11.32 and 11.36).Is this only working because we are on the lucky side … or is this intended? Is there any ”plan” to attach incremental “plans” via Command Center?Best regards.Michael

Commvault 11.321PiB of back-end data (compressed/deduped/stored size)Aux copying data from secondary copy of backup data.Four physical media agents on-premFour virtual media agents in Azure5Gbps ExpressRoute circuit from on-prem to AzureThere is about 20ms of latency between the physical on-prem MAs and the Azure virtual MAsWe have deduplication/DASH copy enabled.  We saw atrocious performance, from the start.  Seeing that 20ms of latency would certainly impact DDB look-ups on the virtual MAs, we turned on “Source Side Disk Cache” in the storage policy copy (we kept the default 8192MB cache size).  It’s running a little bit faster, but still pretty sluggish.Would we expect to see a further boost in performance by expanding the “Source Side Disk Cache” from 8192MB to ~128000MB?   That should further reduce the incidence of remote DDB look-ups on the Azure virtual MAs, right? Are there any other best p

Hello Community, We have that configuration: File server with DFS namespaces on Windows machine.  Archive solution with Windows File System Archiving on the same machine. and time to time, DFS service is blocked by Commvault  which stopped shared files to users. According to Microsoft investigation there is a file which working in the same time and can provided that issue: E:\System Volume Information\Commvault\Data Classification\dc_001.db-journalDoes someone have that type of problem? Is possible to move somewhere that DB from Commvault site, to not stop DFS service?Regards, Michal

Hello all, currently we are facing some performance issues with our disk library, which is a CIFS share provided by our central storage system/appliance.To run some analysis or to troubleshoot the problem further, we thought about to run some tools like IOmeter against the storage system an see how it performs.The question which we are now facing is how we have to configure the tool regarding the workload/storage caracteristica which commvault is creating for a storage system and a deduped library type?for example:80% read20% write4KB IO block size70% random30% sequentialand so on if there are any other values which should be considered. Many thanks and regardsSkoomer

Hi Team,I'm encountering the following error when attempting to browse Guest Files and Folders:Internal Error [150994988] in CVSession while communicating with remote host [Remote system [10.191.192.4*CS0000FREL01*8400*8402]. Communications Service returned error when executing remote library [sLNLIVEBROWSE] function [sLPLIVEBROWSE].].  [10.191.192.4] I've verified that the FREL server appears to be healthy and there are no apparent issues on that end.Could you please advise on what might be causing this error and any checks or steps I should take to troubleshoot further?

Hello Commvault,To restrict restore operations to Commvault users, I see that there is the “Browse and Restore” Role with following Permissions:There is a requirement to have separated permissions groups / users for restore:- VMware VM restore- o365 Exchange online restore- OneDrive for business restoreIs this possible? Please for your feedback,Nikos

Hi Team,I'm encountering the following error when attempting to browse Guest Files and Folders:Internal Error [150994988] in CVSession while communicating with remote host [Remote system [10.191.192.4*CS0301FREL01*8400*8402]. Communications Service returned error when executing remote library [sLNLIVEBROWSE] function [sLPLIVEBROWSE].].  [10.191.192.4] I've verified that the FREL server appears to be healthy and there are no apparent issues on that end.Could you please advise on what might be causing this error and any checks or steps I should take to troubleshoot further?

One of our customers is still on 11.24. They want to upgrade to 11.38. Is this possible in one step? Or is it better to do this in more steps? Thanks!

Hi guys. A simple question¿How can I enable the file system agent of CommServer on the CommcandCenter?Since version 11.34.X the Commcell Console is not “available” so I not able to do it from there.File system agent is obviously installed as it is the CommServer but not available under the Protect > File Server list. Regards. 

Hi Team,I'm encountering the following error when attempting to browse Guest Files and Folders:Internal Error [150994988] in CVSession while communicating with remote host [Remote system []. Communications Service returned error when executing remote library [sLNLIVEBROWSE] function [sLPLIVEBROWSE].].  [] I've verified that the FREL server appears to be healthy and there are no apparent issues on that end.Could you please advise on what might be causing this error and any checks or steps I should take to troubleshoot further?

Hello Team, When I get the json payload from the “Equivalent Api” option in Command Center, I see a GUID parameter. What exactly is a GUID, what does it do? In the example below, I can add a VM named vm1 to a VM subclient without a GUID and the backup works.In this case, is there any harm in using it without a GUID?{"content": {"overwrite": true,"ruleGroups": [{"matchRule": "ALL","rules": [{"type": "VM_NAME","condition": "CONTAINS","name": "vm1*"}]}]},"filters": {"overwrite": false},"diskFilters": {"overwrite": false}}

Hello everyone, hope you’re having a good day. I’ve been trying to build an API call that would suspend and then autoresume a job but I’m not being able to figure out how. These have been my attempts so far:1.curl -s -L -k -X POST "${URL}/Job/30409890/action/pause?autoResumeInSec=60" \        -H 'Content-Type: application/json' \        -H 'Accept: application/json' \        -H "Authtoken: $key" \        -H "Content-Length: 0" \        --data '{}' > /dev/null2.curl -s -L -k -X POST "${URL}/Job/$jobid/action/pause" \     -H 'Content-Type: application/json' \     -H 'Accept: application/json' \     -H "Authtoken: $key" \     --data '{       "options": {         "autoResumeInSec": 600       }     }' > /dev/null Request 1. will suspend but never end up resuming. I’m basically stuck first suspending and putting it in a loop finding w

15 Apr Update: Systems have stabilized and we are back in action. Let me know if you find any anomalies. Hey folks,As you may have noticed, we have some challenges with our upstream infrastructure provider today which has affected the availability of some sites, such as the Community, Support Portal, Readiverse and others. Many of these sites rely on core services in Azure, for which we have been impacted by an ongoing network anomaly. Microsoft has confirmed the issue and is working with us to restore availability, but there may still be some cascading issues for the remainder of the day.Our apologies - we’re working to restore these sites to a reliable state as soon as we can.In the meantime, I want to post our support numbers where you can reach us for assistance: USToll Free +1 877-780-3077 Direct +1 732-571-2160

First question: How to know the list of databases configured from a subclient sub2017 using command line?How am I performing other operations:qlogin -sso -gtqlist client -tk $authTokenqoperation execute -tk $authToken -af "C:\Program Files\Delphix\DelphixConnector\ec23b263-5fec-9281-1b46-e1e7d211abc5-staging-1\SCRIPT\dlpx-d82e226d-951e-4738-b97e-1e682a8ccf94.xml"qlist job -tk $authToken -j 157967 -format xml -waitForJobCompleteqlogout -tk $authTokenIn similar manner, I want to fetch the databases for a subclient. Second question: How to fetch the subclient properties for a subclient?I have tried the follow commands: qoperation execute -tk $authToken -af "C:\Program Files\Delphix\get-sublient-prop.xml" -appName "SQL Server" -clientName "win2016s-97e2.dl.co" -backupSetName defaultBackupSet -subclientName sub2017 Error: qoperation : execute: Error 0x911

We have several hyperscale x clusters, has someone done the os migration from RHEL to Rocky? https://documentation.commvault.com/2024e/expert/migrating_hyperscale_x_version_on_existing_nodes.html What is your experiences with this?

Hello,Security scans are being carried out at many customers' sites and are increasingly pointing out third-party software installed by Commvault and missing security updates. Are the third-party components automatically updated by Commvault updates? Can the updates also be installed manually without any problems?Regards, Thomas

Hello Team, We have Windows 2016 servers in 3DC(active-standby-standby) and CommServe LiveSync for High Availability(link below). We want to upgrade these servers to Windows 2022 with Windows in-place upgrade. As far as I know, Commvault software supports Windows in-place upgrade, but does it support it in HA structure? I couldn't find any information about this in the documentation.If it supports it, would it make sense to upgrade standby first, then do production failover, and then do the other one?Is production failover supported on different Windows versions, does it make sense to do it? Thanks in advance!https://documentation.commvault.com/2024e/expert/commserve_livesync_for_high_availability_disaster_recovery.html 

Dear Commvault Experts,Could you please help us troubleshoot the following error message, as it is not covered in the Commvault documentation:Error Code: [39:218]Description: Unexpected NDMP error communicating with tape server Issue Description: The NDMP backup is running very slowly (approximately 3 MB/sec) and then crashes into a pending state with the error message above.Do you have any experience with this issue?

Hi all, a new Commvault user here.We are trying to perform a restore from a tape. However, the "Mark for Catalog" option is missing in the Command Center. It's a feature in the CommCell Console, which we don't have access to.This is a standard feature that we need in our backup policy. What is the best way to restore VMs directly from tape (without the database or sync) ?