Commvault Cloud Topics

Hello,we have scenario that we have two Media Agent in an OnPrem Location for customer.ma01 is used for infrastructure Backup mainly VSA Backup etc.(direct connection to CS)ma02 shoud be used for Agent Backup (SQL ;SAP etc..) in Customer Network (direct connection to Clients / Connection to CS via Topology)ma01 with VSA Backup is working fine.ma02 if we select manually for Agent Backup also works fine, but for scheduled Jobs always ma01 is selected and not ma02.So we found following Additional setting:https://documentation.commvault.com/additionalsetting/details?name=PreferredMediaAgentGroup“ PreferredMediaAgentGroup“We activate this Additional Setting on both groups for MA and Agents with same value “ma02” but it does not work still ma01 is picked. Question: Has anybody used this setting or can explain what we do wrong the explanation in documentation is not that clear: https://documentation.commvault.com/2022e/expert/setting_up_client_and_mediaagent_pairing_for_data_protection_operat

   We have been a very long time Intellisnap VMware ESX users.   Sounds like we may be moving to Hyper-V.   I am just wondering if any other folks have already run into this?  How did you backups speeds turn out?  I am curious what we may be in for with our backup windows.   We currently get some really good throughput with the VMware backups.  500 GB/hr to 2,000 GB.hr.  Any care to share your Hyper-V backup speeds?Thank you

Hello,i am trying to restore mailbox, but Creating recovery point taking way to long, stack on 60% In livebrowser log i dont see any errors only 448   2f58  12/07 15:46:27 ####### TPool [IOCPServerPool_CVODS_livebrowseserver_sv1835_2]. Ser# [1] Tot [4], Pend [4], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2f58  12/07 15:46:27 ####### TPool [SdtTailThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2e08  12/07 15:48:30 2404962 JM Client  Warning : Dropping attempt to mark job alive because it is within 20 minutes of previous attempt. Previous Attempt was at [Wed Dec  7 15:36:30 2022].448   2f58  12/07 15:51:27 ####### TPool [IOCPServerPool_CVODS_livebrowseserver_sv1835_2]. Ser# [1] Tot [4], Pend [4], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2f58  12/07 15:51:27 ####### TPool [SdtTailThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time

Hello, I want to expand the current disk storage. How do I find out whether the current Media Agent can connect additional MP or its on the limit?We have 4 node with 2x ssd on each node. But i dont know if we have LARGE or EXTRA LARGEAt the moment we have 2x Libraries with 1PB each

Hello! I have been a Commvault user since 2020, and finally it was time to ask or discuss this feature.Many times when there is an issue with a job, we see the error code xx:xxx (or similar syntax), the error code is highlighted. We can click on it, and it will do a search in the commvault knowledge base. Could be very useful. However..I can remember maybe 2-3 times where the error code link actually showed a relevant article. Most times, there are no articles related to the specific code.. If I remove the special characters, then once in a while I will find something related to the issue, but most times it doesn’t help.Room for improvement.

Hi, Was wondering if there’s a report I can use that will list server, database and all the restore points we have available. I know I can go into each database recovery in the portal and use the calendar but we have 5000+ databases so looking for the raw data if poss. Something like this would be great, if it exists.   Many thanks 

Hello,I want to know if it’s possible to copy the content of a specific tape to a disc library ? Regards,Fabrice

Hello everybody,AWS Backup is currently offering Full and Incremental level backups when it comes to protect RDS instances on AWS Cloud (Reference: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_WorkingWithAutomatedBackups.html)Using Commvault v11.32, documentation states that Commvault can only perform Full level backup which involves huge cost when doing AWS Native Snapshot protection when it comes to protect RDS instances (Reference: https://documentation.commvault.com/2023e/essential/backing_up_amazon_rds_instance_group.html)  Is there any way to perform Incremental snapshot of RDS instances in the future using Commvault on AWS ? FYI, I am already aware about the export and dump based backup for RDS instances but those are too inconvenient to restore (for export, it requires an EC2 instance with a configured database to receive the data; for dump based backup, we need a configured database engine on an Access Node or the Media Agent to receive the data, which is a nigh

We are experiencing a behavior only in some full jobs of a particular schedule, this happens in protected objects, the error messages are Remote I/O error, what we have detected is that the next incremental backup takes the objects that marked error in the full backup, we have moved the schedule backups but the failure continues, the backups are directed to disk libraries, has anyone had this behavior that can help us solve it.

We have a physical media agent server, that is very old and want to replace it with new physical server. So, we need to migrate / Hardware refresh the media agent server with same hostname and IP.What is the procedure and steps, we need to folow to perform this task smoothly.  

Hello All,I’m a newbie, starting with CommVault and see these “Event Codes” on a Data Aging Job every day.Event ID 97531656 Event Code 13:6 (Exiting with errors - some files may not have been pruned) Event ID 9753162  Event Code 13:48 (Data is partially pruned due to database problem)As stated, I’m a newbie at this and don’t know if there is something I can do about this or should do about this.Any insight would be great.TIA, AlanKeno

Hi  We tried to active windows 2019 of RO1200 with below doc(https://documentation.commvault.com/2022e/essential/what_s_in_box_01.html), we found found there was no Windows Server 2019 Standard Product Key sticker on the top of the server. Is there any way to find the Windows Server 2019 Standard Product Key for RO1200? Thank you in advance for your answer !

Hello, we recently ran through a Security Health Review, with a third-party, and it was advised that we turn on MFA for Commvault.  I worked with our Infosec team and got Okta setup on our Commvault Command Center.However, I was wondering how do I get the Commcell to automatically redirect to Okta when someone is logging into the Commcell, while inside the server, or using the Jar file?I know there is the ‘Login with Command Center’ link, however, I can put my username and password in, and I get in fine (without an Okta prompt).  Is there a way to force the ‘Login’ link?We are on version 11.32.63.Thanks!

Hello Commvault Community, I would like to ask you if you might know which setting or configuration is responsible for refreshing the information in the Index Servers properties in the “Health Check” column (from CommandCenter).  All IndexServers are working and there aren’t problems with them, it's just that it shows an outdated Health Check and the question came up as to why and what might be responsible for it, to take an analysis of why it hasn't been updated.  Enviroment version: 11.34.38 Thanks in advance,Kind RegardsKamil

we have a cluster with 4 postgres server.we tried to use the additional setting called bEnablePostgresClusterBackup but the jobs are failing with the next error:"Error Code: [94:13] Description: PostgreSQL Database: [Failed to initilize PostgresStandbyBackup-] Data Backup Failed."our sp is 11.32

hello, we have postgres cluster that fails with the next error:"PostgreSQL Database: [-postgres-] Data Backup Failed with PostgreSQL Error: [pg_dump: warning: tnere are circuar toreign-key constraints on this table: pg_dump: nodes pg_dump: You might not be able to restore the dump without using --disable-triggers or temporarily dropping the constraints. pg_dump: Consider using a full dump instead of a --data-only dump to avoid this problem."I thought commvault already uses full dump to backup.

Hi,We have a RHEV environment that resides in a DMZ network segment.VSA Proxy is deployed within this env.  Our Commserv and Media Agents can connect to the  RHEV manager and the proxy ( One-Way ).Should that be enough for taking baackups ? or should we create some network toplogy for the RHEV client and proxy ?  Thanks

Scheduled a Microsoft SQL restore to a different server but file name date does not updateWe have a scheduled SQL restore job that runs every night, however the .bak file date is not updating with the most current date, just want to know if that is normal ?the folder name we are restoring to is folder.bakPlease see screenshots.  screenshot of restored files.  

I have a question about the wals backup. If the commvault backups the archive wals and deletes them ( i have the option enabled), what happens to the wal files?  Do they just pile up?

Hello.These are two technical questions, my colleague in charge of security is receiving a notification of a vulnerability in Apache, the following:CVE-2023-46604: Apache ActiveMQ OpenWire Transport Remote Code Execution VulnerabilityAnd he has the doubt if this also affects Python.And the second question is that we have three versions of python installed on the server where commvault is hosted: python 3.6; Python 3.9 and python 3.11.Are all three essential for commvault to work or can we uninstall two and keep only the one that the console is using?

We are backing up SQL database with TDE encryption. Could we restore the encrypted database to original server or different server without any encrypted key.

Hi All, Is it possible to setup an alert when user logon to the Commvault/commcell/commancenter. If yes, please provide the steps. Regards,Rahul

This is an informative post targeting customers, like MSPs, who use the Private Metrics Billing engine for chargeback or other use cases. Do note that ones you upgrade to CPR2024 that the billing engine stops showing information. For some reason, and without notification/communication, Commvault decided to redrawn the possibility to use the billing engine by customers. We have a ticket open for it already.  

Hello everyone, I notice that the Environment field is not being displayed in the Overview of my Dashboard.Any tips on what I can do to solve it?The server has already been rebooted but without success. 

Can we configure Hyper-V VM backups using scvmm instead of installing agent on Hyper-V node to take advantage of backups using VM tags.