Commvault Cloud Topics

Hello Community Members. We are using Commvault IntelliSnap with Infinidat storage. Everything works fine except the device cleanup on the Linux hosts. Most of the hosts are getting alerts for path failure and IO errors at the end of the IntelliSnap backup while the unmap and device cleanup is performed.   We did check the difference between the servers which are not alerting, and which are alerting.  The main difference we can see in the IntelliSnap log is about “ISHDM IntelliSnap Linux Host Device Manager”. But I can’t get any explanation about ISHDM on Commvault site or on RedHat. Can you guys help me to understand what does this value /settings does better than normal “classic OS utility interface” If the above setting is not related to IO error/ path error / device cleanup, please let me know if someone experienced these types of issues on Linux hosts while performing IntelliSnap backup.  Logs found on the server with no IO error / path error. 3724588 38d52c 09/04 19:45:21 1701177

Hi Community,when I read the documentation for best practices for SMTP journaling, i found that it is recommended to use one journal  contact for not duplicating the journal reports, also it is recommended to have 2 ContentStore Mail Server (SMTP)  for high availability and load balancing.so is that means that i have to create 2 SMTPs with 1 common journal contact?if no, how commvault will connect the 2 SMTPs together?

Hello Community,Recently, we connected an FC HBA 3660 StoreOnce appliance to our Commvault v11.32 backup server. The catalyst store on the StoreOnce is configured for low bandwidth, meaning the backup server (media agent) performs deduplication and compression, sending only new data to the StoreOnce.We have created a storage pool that uses StoreOnce as the backup target, followed by a storage policy based on the StoreOnce storage pool.However, it appears that Commvault, by default, disables deduplication and compression on the storage policy.Could anyone advise on how we can enable the deduplication and compression? As StoreOnce is configured for low bandwidth, we want the backup server (media agent) to handle deduplication and compression, rather than StoreOnce.Thank you,

 Hello community, I have some questions about KMIP integration at customer side The customer wants to encrypt the primary copy and the secondary copy it is a KMIP cluster but the spof here is on the VPN.what happens if the KMIP servers are not able to reach the commserve the customer wants to block the ability to restore from our MSP site (critical content), how to perform that, RBAC ? What is the best practice to backup to KMIP Servers ?have any of you already implemented this kind of solution? Thanks !  

Hi everyone !I got the below error message for my server.Description: Change tracking for virtual machine [VMservername] has reported an error. It may be necessary to power cycle the virtual machine, or contact VMWare support regarding the QueryChangedDiskAreas API. Do anyone have a solution for this please?

Backup Type: Virtualization VMwareProxy: VSA WindowsStorage: Dell Data Domain Client LibraryQuestion: Customer would like to use the client (VSA) direct mode (storage accelerator) backups for VMware virtual machine backups. The CS, MA and VSA are in same subnet and the VSA has direct connectivity to DD Boost Client Library. 

I want to use GridStor technology, but I don’t want to use NFS or SMB. I am looking for a solution where I can share the mount path between two Media Agents (MA). If MA1 is offline, MA2 should still be able to perform backup and restoration. I have researched this and am considering deploying a Linux cluster with Pacemaker, Corosync, and OCFS2. My question is whether OCFS2 is supported by Commvault.

Hi Team,How to Create tape copy plan/Auxillary copy plan jobs in Commvault 11.34 using command centerBecause commcell console is not available in 11.34.28 version. Please share any procedure for configuring the tape backup plan /disk to tape copy jobs

In Metallic , if we are backing up only teams channel data then it seems that same data is also there in sharepoint.Because , at the backend its stored in a SharePoint Site created for that.Can somebody confirm this ? if we stop backing up teams channel then we can restore the same file from SharePoint also, provided we don’t need “Posts” backup. 

hello guys,, i’ve problem when try to run intellisnap backup to Hitachi storage,, the error seems like this below :   fyi, i’ve already configure the storage on array management.. but the erroe messages, tell failed to get array info..  maybe some has experience about it and know how to solve the issues 

Hyperv Backups failed      Failure Reason: Virtual machine (abc) disks are not accessible. Ensure that the access node (VSA proxy) can read the source VM disks.  we are added Groups as access nodes on properties of Hyperv and those 2 groups are belongs to 2 clusters in hyperv .when ever schedule backup got triggered it will pickup wrong VSA as a Backup agent and its failling with subjected error. if i add manually those VSA proxies  in subclient level properties as a access nodes then backups are completing and working fine . how to eliminate this wrong allocation of VSA while backup , i hope commvault should figureout the correct host and VSA allocation , if not correct me  and please advice how we can overcome and i would like to use group level association of VSA on node on properties tab instead of subclient level. Thanks in Advance!!

We have encountered an unexpected change in the target media name for SQL server backups on our Commvault Metallic environment. The media name has been changed from "CommVault Galaxy Backup" to "commvault.backup". This change has disrupted our existing backup status scripts, which were designed based on the original media name. Appreciate if anyone provide more information on this? 

Hello community,I just tried to create a plan via the Command Center. Apparently you can enter everything as usual but when I want to complete the creation there is no response. So it doesn't switch to the overview of the plans. If I then go back manually, I see the created plan in the list with the status "Incomplete". I can't explain the problem at the moment and have therefore attached the logs from the WebServer.log and a screenshot. Has anyone here had this problem before and can possibly help me?Version 11.32.59 is used.Unfortunately I can't say whether the problem has only been there since the update to this version or whether it existed before. The last update was carried out about 3 weeks ago. --- End of stack trace from previous location ---   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)   at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& sta

Hi Commvault experts, I would like to ask how to change the active library controller for the tape library. Of course, I have reviewed the documentation (https://documentation.commvault.com/11.16/library_properties_configuration.html), but it wasn’t helpful in our case. Our new Media Agents have access to the shared SAN tape library, they can access all drives, and even auxiliary jobs are running through them. Unfortunately, we are unable to change the Active Library Controller under Tape Library → Properties → Library Controller → Change, because our new Media Agents are not listed there. What are we missing? In the Device Manager on the server's operating system, we can see all tape drives. So what could be wrong?

I’m interested to know what other Commvault users doing with VM’s that fail to QUIESCE a VM during the backup. We have approx 300 each day that appear on the health report. Many of these are appliances and VM’s where VMTools does not support the OS. For these I was thinking of creating separate subclients that do not attempt the QUIESCE. However, for the others they seem to be intermittent issues so guessing they might be busy periods for the VM;s in question.  I’m just intrigued to understand how other customers deal with QUIESCE issues. 

I want to know, about this topic, there is only support to rhel 7 and CentOS?I have MA with Oracle Linux 8; Shared SAN Data Server - System Requirements for Fibre Channel (commvault.com)

Hello - I am looking for advice on best practices on protecting data that is fairly static, gets updated once or twice a year( at most per quarter), but not on a consistent schedule. Also, looking to store this data in public cloud deep archive. 

Hi Commvault experts, are there any caveats when moving 3 DDB partitions (all have different volume/disk H:,I:,J:) from one Media Agent to the new one? Has to be a new Media Agent added to the Global Deduplication storage pool before the moving of the partitions? The point of moving is to move DDB partitions from the HDD disk to the SSD disk, while moving to the new Media Agent server.And what about size of the new volume/disk for the DDB partitions? Is it just enough sum the amount of the Used Space on DDB Disks from all three DDB partitions? There is a couple of articles from the documentation about ddb moving/sizing, but I would prefer hearing examples from real life situations/experience rather than encyclopedic axiom…- Tell me and I forget. Teach me and I remember. Involve me and I learn. [Benjamin Franklin] https://documentation.commvault.com/v11/expert/hardware_specifications_for_deduplication_mode.html https://documentation.commvault.com/11.16/deduplication_best_practices.html#

Hi All,The below error is logged in during the Archive Log backup.Set pending cause [Subclient threshold condition is not met. The total available instance streams ([0]) for Backup is less than [log] threshold value ([1]).] The below is logged in the log file ClOraAgent.log.277451 43bcb 10/30 06:25:36 12141654 ClOraAgent::GetBackupUserRole() - Unable to connect as sysdba output = [SQL*Plus: Release 12.2.0.1.0 Production on Mon Oct 30 06:25:35 2023Copyright (c) 1982, 2016, Oracle.  All rights reserved.SQL> SQL> SQL> SQL> ERROR:ORA-01031: insufficient privilegesSQL> SQL> SQL> SQL> SQL> USER is ""SQL> ]277451 43bcb 10/30 06:25:36 12141654 ClOraAgent::GetBackupUserRole() - alternating to sysbackup277451 43bcb 10/30 06:25:36 12141654 ::GetNlsLang() - fetching registry key NLS_LANG277451 43bcb 10/30 06:25:36 12141654 ::GetNlsLang() - registry key NLS_LANG not set therefore setting NLS_LANG to American_America.US7ASCII277451 43bcb 10/30 06:25:36 12141654 OraChild

Hi All,We have a VM backup with (VMware) VSA Snap. The same job was copied to secondary which was in Azure.Our VSA was later removed as there is no dependency on it.We are trying to restore few Guest Files from the VM backup from the secondary copy with Azure Media Agent and Library, but the restore is failing saying that the Old VSA was unable to communicate.Not sure why it is asking this way, even we are browsing it from Cloud MA which is having VSA installed on it.Our VM was a Windows Server, Old VSA is Windows and new MA/VSA is Linux.Any suggestions or idea, why it is taking it even we are giving other MA/VSA? Thanks in Advance.. Warm Regards,Sravan Kondeti

Backup Data flow in VMWare using the Hotadd transport mode for data transfer; Does it transfer data directly from ESxi server or VSA to library through MA?

What logs tell me when a client has been released, audit trail is not showing the information ?

Hello, we use cv11.32.63I have the following question: When I start in commandcenter a synth-full backupjob an incremental backup runs before. Is there any way to run only the synth-full backup without incremental backup? I only see this behavior when I start the synth-full backup manuelly. If I define a schedule policy I have a choice run incremental backup before, after or synth-full backup alone.   regards Roland

Hello Commvault team. Is there any way to reattempt the Commvault Certified Professional Exam ?

Hello Commvault,In Exchange Online Self-Service, is there any way to remove the ability from end-user to view it’s Deleted Items?https://documentation.commvault.com/v11/essential/previewing_exchange_online_messages_and_attachments.htmlAlthough, from Administrator side, we still need the ability to view / restore also these Deleted items from all mailboxes.Best regards,Nikos