Commvault Cloud Topics

Hi,We have a RHEV environment that resides in a DMZ network segment.VSA Proxy is deployed within this env.  Our Commserv and Media Agents can connect to the  RHEV manager and the proxy ( One-Way ).Should that be enough for taking baackups ? or should we create some network toplogy for the RHEV client and proxy ?  Thanks

Scheduled a Microsoft SQL restore to a different server but file name date does not updateWe have a scheduled SQL restore job that runs every night, however the .bak file date is not updating with the most current date, just want to know if that is normal ?the folder name we are restoring to is folder.bakPlease see screenshots.  screenshot of restored files.  

I have a question about the wals backup. If the commvault backups the archive wals and deletes them ( i have the option enabled), what happens to the wal files?  Do they just pile up?

Hello.These are two technical questions, my colleague in charge of security is receiving a notification of a vulnerability in Apache, the following:CVE-2023-46604: Apache ActiveMQ OpenWire Transport Remote Code Execution VulnerabilityAnd he has the doubt if this also affects Python.And the second question is that we have three versions of python installed on the server where commvault is hosted: python 3.6; Python 3.9 and python 3.11.Are all three essential for commvault to work or can we uninstall two and keep only the one that the console is using?

We are backing up SQL database with TDE encryption. Could we restore the encrypted database to original server or different server without any encrypted key.

This is an informative post targeting customers, like MSPs, who use the Private Metrics Billing engine for chargeback or other use cases. Do note that ones you upgrade to CPR2024 that the billing engine stops showing information. For some reason, and without notification/communication, Commvault decided to redrawn the possibility to use the billing engine by customers. We have a ticket open for it already.  

Hello everyone, I notice that the Environment field is not being displayed in the Overview of my Dashboard.Any tips on what I can do to solve it?The server has already been rebooted but without success. 

Can we configure Hyper-V VM backups using scvmm instead of installing agent on Hyper-V node to take advantage of backups using VM tags.

If I understand correctly with a license of 20TB AirGap customer can send to Azure up to 20TB of local data. With AirGap the space occupied in Azure will be 2x or more (40+TB). There is no extra cost for the customer for this 2x+ capacity, it is included in the Commvault license they have correct?Thanks a lotPanos

Hi Does any one know how to create a a SAP HANA Pseudo-Client in the Commvault Command center?  I am using Commvault 11.34.36, and there it is not possible to use the Commvault Console even the manual are saying, that I shall use it. https://documentation.commvault.com/2024/expert/creating_sap_hana_pseudo_client.html

Experts, when sometimes the customer rely on a customized third party orchestration platforms like SIEM and SOAR platforms that specialize in security incident response.not the standard SOAR platforms we integrated with.  Is there any guide for showing how our platform integrates with the customized SOAR or SIEM tools and provides the similar incident response and orchestration abilities? thanks in advance. 

Hello,I would like to get a list of all failed jobs in the last 24 hours.I was able to get all the job ids from the last 24 hours but to find the failed ones I need to retrieve the data of each job and it is not efficient and might take a long time. Is it possible to do it more efficiently?

  I have been tasked with backing up our OS drive on our on premises Metallic Gateway. We need to include the servers Window’s System State as part of the backups. I have looked in our File Server list in metallic, and I do not see the gateway listed. I know the server has the File System agent already installed on it from when Metallic was originally installed. Is It considered a best practice to back up the gateway’s OS drive. I should note the the gateway is also a cache server for local backups, and we do not want to backup the deduped data volumes. If backing up the OS drive of the Metallic Gateway is not recommended,  what is the general process for rebuilding the OS drive on that server?  

I created a subclient in my file server and backed up a file (C:\test\test.txt). I then attempted to use API to download the backed up file but the server always returned 404. Anyone knows how to use the API?The request i made is like this:https://api.metallic.io/stream/action/download?appid=<subclientid>&path=C%3a%5ctest%5ctest.txt Thank you in advance.

I have been asked several times, ‘why is the file system on my Linux VM client filling up with logs attributable to Commvault?’ and I am mystified because the VM has never had an agent installed.Has anyone got any suggestions a) why there are log files b) how I can limit them to n days, when the retention is only 31 days anyway?Thanks

Hello!What  is mean MB in Reports?1 MiB (Mebibytes) = 1,048,576 bytesor1 MB (Megabytes) = 1,000,000 bytes

​We are try to ingestion job EV to commvault .After the ingestion jobs the mailbox items are seems duplicated i uploads to screenshot about this issue  .Content index jobs was complated before but still have this issue ​ 

I have a question about encryption for networks and media. I'm not sure what type of encryption it is, such as AES or Blowfish. Could you provide an answer? 

Hi,Just want check which one is easy to upgrade / new on Commserve with new MA and dedup hardware.Currently we have Commvault version 11.20 with FC based disk library and using Commvault deduplication with compression. Now planning to hardware refresh with new media agent and dedup appliance.Which option is good  to proceed for this implementation.Option 1:Will go to upgrade latest commserve and then will go to new dedup appliance storage pool with new storage policies then will associate to sub clients to new policies.The new storage policies are disabling dedup and compression from commvault and will be enabled from hardware appliance end.And will move backup data from old disk library to new disk library.Option 2:Shall we go for new Commserve server and will install new commcell and then will restore to latest commserve DB.If we are going to new commserve, Is it will get license from commvault. Please advise.

if we have warn site auto recovery group and performed a failover , and then fail back , does this delete the created VM in the destination site 

media agent unresponsive during NDMP job start and later job failed with media agent not availble error. Diskliberary is also attached to this media server with internal drives. Our media agent is unresponsive on putty/ping whenever NDMP job schedule runs. and due to this we got media libready offline/online messages and later Jobs failed.After job failed/suspension , media server behave normally and runs other backup job smoothly like exchange/vcenter etc.  This NDMP job was running fine since many months daily but issue started from last two weeks. 

Hi Community, I took over a Commvault Simpana system and recognized, that tapes wont age.The reason is, that on affected tapes full, differencial and aswell daily, monthly and yearly backups are freely mixed.At the end I have for instance tapes, which have 99% of aged daily backups, and one 30mb in size backup which is aged earliest in 3 years. So this prevents the system from reuse the nearly free tape. By now I identify these tapes and copy the content on a new media, to get the data consolidated and the old tapes free.I would like to have tape pools for daily, monthly and yearly backups, and maybe aswell for full and differencial backups.Whats the best practice here? From what I see here is, that the consultant the company had on site 10 years ago was going the easy way. GreetingsUlrich

Hello everyone, I would appreciate your help.I am trying to download several files from my OneDrive backups, I choose to download it in a different location and not in the original location.What happens is that an empty folder is downloaded.What could be the problem?

Hello,I am curious to know, if I manually erase a tape using Quick Erase, are there any tools that can recover the data? I know Media Explorer cannot.Context - I am contracting with a customer who has not erased tapes and there are years worth. Of the latest LTO8’s we have decided to recycle those that are expired. I am trying to help with a decision as to use Quick Erase or Full Erase in advance of recycling them.The documentation describing these options has the following under Full Erase:  “You want to delete sensitive data”.Does this mean that sensitive data, or any data, can be recovered by any means using Quick Erase?System in use is self hosted v11.32.59 across 15 sites each with a media agent and tape library.Thank you in advance for your help.RegardsGerry  

Hi! I need help with the CLI command for CommVault status in Windows.I need to know which commserve the installation is pointing to.