Commvault Cloud Topics

When configuring Webhooks in SaaS console, you can set “Authentication” to “Secret HMAC”, which results in x-cv-signature-256 header being added to the payload with the digest of the message in it.I would like to be able to validate the message by calculating the same digest at the receiving end and comparing to the value in the header. Trouble is, I cannot work out how Commvault generates the digest. For example, working with another API, the digest is calculated based on the HTTP method + current epoch + body + API endpoint. I need to do this in Powershell but any guidance or code examples in other languages would be appreciated. 

In our enterprise environment, we have a primary media agent we store the backups of all of our servers. Some of these are then copied out to Azure for cloud storage, all are eventually copied to tape, and then we have a completely separate media agent running a different OS than all of our other machines where we keep an aux copy of only the most recent synthetic full of all of our servers. Used to work great, and now is not. Pretty sure I know why, and I am curious if there is a better way to do what I am doing.Previously, we had the retention set to 1 day, 1 cycle which worked fine. We did the aux copy every evening after the main backups completed. After the aux copy there would be two sets of data for the last two days on the media agent until noon the next day when the aging job would run and the earlier day would be purged from the system. This is great when you have 18TB of data and 40TB of storage and you can fit two copies on the media agent. But growth is a thing, and sudden

Hi,I received the below error message when trying to take a backup of my server.Error code: [91:479]Description: There are no virtual machines in the subclient content. Finishing the job in the discovery phase.May I know what exactly here the issue is?

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

Hi, came across on a issue with a cloud library. I had the need to reconfigure the cloud library and remove it and add it again with the same name. the issue is that from the DR backup option it shows two: from command line I can also tell that there are two   from the Storage Menu, I can see only oneis it secure to delete the one that ends with _1724845300? is there any way to tell the creation timestamp of both ? version is 11.34.36 regards

We have 2 Commcell IDs and planning to migrate the data from old Commcell ID to New Commcell ID, tried to export the data from old Commserve but it’s prompting for the authorization code & share me the best practise for Commcell migration.And it will helpful to migrate the tape data also?

Does it required specific ports for SMTP & NTP configuration in commserve?For VMware do we required 902 & 443 ports bi-directional from MA & proxy to ESxi & VCenter servers?Required port details for SQL & FS from Commvault & Media agent?

Hi Team,We are using 11.32 version with CS/MA/VSA on same 1132.59.We have Redhat Openstack configured as Hypervisor.We maintain minimum 10-20% free space in storage for snapshot during backups.We observed there is one Instance with Volumes attached of size 10TB.it is strange that Backup job is looking for 20TB free space on the storage for taking snapshot.Is this requirement of Openstack or requirement of Commvault ? It does not make sense why it needs twice the size of Volumes for snapshots.Evidence is attached. Can this be check with Commvault development team ? I can raise a case if that is needed.But support asks logs and other stuff which takes long time.I just need confirmation from CV if this is normal?  

CSDB restore from media explorer on HPE catalyst?We are using hpe catalyst library and DR storage policy is configured to write to HPE catalyst.If in case of disaster how do we recover most recent backup using media explorer.https://documentation.commvault.com/2023e/expert/retrieval_of_disaster_recovery_dr_backups_from_storage.htmlI dont see such option in BoL.Please advise. Even though command center shows the HPE storonce as cloud we cannot run cloudtesttest on this storage I believe,

I have installed the New Commserve with All in one role option & applied the license after successful installation  but it showing license mode is Evaluation. anyone can you please suggest.

Hi! We trying to create a Recovery Point to recover a specific e-mail but the job fails after a couple of seconds. We do see a “ Error Code [655362] returned - [Error decrypting password]. “ in the logs. Not sure what password is referenced here. It concerns a intellisnap snapshot which is available on the storage. Has anyone seen this error before?

I am unable to see any access node drop-down list on the “add the cloud account” page while adding the Azure SQLMI database to Commvault. CV version  - 10.34.26 

Hi team,Environment: Azure SQLMI is deployed on Azure. Commvault is deployed on an Azure VM within the same network as the SQLMI. A plan has been created to back up and restore.Error while backing up - 3196 5e4 09/19 12:08:55 24990 <SC: 22> 3196 5e4 09/19 12:08:55 24990 <SC: 22> main(236): -Info--: ============= Starting Backup Job. Job Id [24990] =============3196 5e4 09/19 12:08:55 24990 <SC: 22> main(238): -Info--: Command line: SQLBackup.exe BACKUP -j 24990 -a 2:22 -t 1 -d 10.1.0.4*jumpbox*8400 -data -jt 24990:4:4:0:0:29360 -idxma 10.1.0.4*jumpbox*8400 -cn jumpbox -vm Instance001 . "Focus Instance set to [Instance001]"3196 5e4 09/19 12:08:55 24990 <SC: 22> CSQLCommon::getServerTypeForBackup(2744): -Debug-: App ID [22] Commcell Id [2]3196 5e4 09/19 12:08:55 24990 DBBase-SQL() - <SC: 22> dbmethods.cpp:1398, DB Layer will use [Exec] access by default. Use SetAdminAccess API for on demand Admin access.3196 5e4 09/19 12:08:55 24990

Hello, Anyone has already implemented a free kmip server for test purpose ?I installed this one PyKMIPhttps://pykmip.readthedocs.io/en/latest/installation.html but it seems that it is not maintained :(I got lot of SSL issue and the latest supported version of python is 3.7  

Hi there,Do we have any blocker to prevent to use Linux as Media Agent (MA) or Access Node (AN)? Currently we have some Windows MA & Windows AN and want to migrate them to Linux. I'm not sure about Linux server can do backup / restore job for all type of resource like Windows or we have some dedicated config only work on Windows? 

Hello Community Members. We are using Commvault IntelliSnap with Infinidat storage. Everything works fine except the device cleanup on the Linux hosts. Most of the hosts are getting alerts for path failure and IO errors at the end of the IntelliSnap backup while the unmap and device cleanup is performed.   We did check the difference between the servers which are not alerting, and which are alerting.  The main difference we can see in the IntelliSnap log is about “ISHDM IntelliSnap Linux Host Device Manager”. But I can’t get any explanation about ISHDM on Commvault site or on RedHat. Can you guys help me to understand what does this value /settings does better than normal “classic OS utility interface” If the above setting is not related to IO error/ path error / device cleanup, please let me know if someone experienced these types of issues on Linux hosts while performing IntelliSnap backup.  Logs found on the server with no IO error / path error. 3724588 38d52c 09/04 19:45:21 1701177

Hi Community,when I read the documentation for best practices for SMTP journaling, i found that it is recommended to use one journal  contact for not duplicating the journal reports, also it is recommended to have 2 ContentStore Mail Server (SMTP)  for high availability and load balancing.so is that means that i have to create 2 SMTPs with 1 common journal contact?if no, how commvault will connect the 2 SMTPs together?

Hello Community,Recently, we connected an FC HBA 3660 StoreOnce appliance to our Commvault v11.32 backup server. The catalyst store on the StoreOnce is configured for low bandwidth, meaning the backup server (media agent) performs deduplication and compression, sending only new data to the StoreOnce.We have created a storage pool that uses StoreOnce as the backup target, followed by a storage policy based on the StoreOnce storage pool.However, it appears that Commvault, by default, disables deduplication and compression on the storage policy.Could anyone advise on how we can enable the deduplication and compression? As StoreOnce is configured for low bandwidth, we want the backup server (media agent) to handle deduplication and compression, rather than StoreOnce.Thank you,

 Hello community, I have some questions about KMIP integration at customer side The customer wants to encrypt the primary copy and the secondary copy it is a KMIP cluster but the spof here is on the VPN.what happens if the KMIP servers are not able to reach the commserve the customer wants to block the ability to restore from our MSP site (critical content), how to perform that, RBAC ? What is the best practice to backup to KMIP Servers ?have any of you already implemented this kind of solution? Thanks !  

Hi everyone !I got the below error message for my server.Description: Change tracking for virtual machine [VMservername] has reported an error. It may be necessary to power cycle the virtual machine, or contact VMWare support regarding the QueryChangedDiskAreas API. Do anyone have a solution for this please?

Backup Type: Virtualization VMwareProxy: VSA WindowsStorage: Dell Data Domain Client LibraryQuestion: Customer would like to use the client (VSA) direct mode (storage accelerator) backups for VMware virtual machine backups. The CS, MA and VSA are in same subnet and the VSA has direct connectivity to DD Boost Client Library. 

I want to use GridStor technology, but I don’t want to use NFS or SMB. I am looking for a solution where I can share the mount path between two Media Agents (MA). If MA1 is offline, MA2 should still be able to perform backup and restoration. I have researched this and am considering deploying a Linux cluster with Pacemaker, Corosync, and OCFS2. My question is whether OCFS2 is supported by Commvault.

Hi Team,How to Create tape copy plan/Auxillary copy plan jobs in Commvault 11.34 using command centerBecause commcell console is not available in 11.34.28 version. Please share any procedure for configuring the tape backup plan /disk to tape copy jobs

In Metallic , if we are backing up only teams channel data then it seems that same data is also there in sharepoint.Because , at the backend its stored in a SharePoint Site created for that.Can somebody confirm this ? if we stop backing up teams channel then we can restore the same file from SharePoint also, provided we don’t need “Posts” backup. 

hello guys,, i’ve problem when try to run intellisnap backup to Hitachi storage,, the error seems like this below :   fyi, i’ve already configure the storage on array management.. but the erroe messages, tell failed to get array info..  maybe some has experience about it and know how to solve the issues