Commvault Cloud Topics

Hi,I have a situation in one of my customers. Case 240503-407 .Here is the situation : the customer start with a 3 nodes HSX cluster with 24x16TB diskHe adds a fourth node, and because of a shortage of 16TB disk availability he goes with 20TB disk (also with 768GB of ram)Now if we look at the disks on an 16TB node we see :/dev/sdn                                   17T   13T  3.7T  78% /hedvig/d15/dev/sdc                                   17T   14T  3.4T  80% /hedvig/d4/dev/sde                                   17T   13T  3.7T  78% /hedvig/d6/dev/sdw                                   17T   13T  3.7T  78% /hedvig/d24/dev/sdd                                   17T   13T  3.8T  78% /hedvig/d5and if we look at the disks on a 20TB node we see :/dev/sdt                                   19T   14T  4.3T  77% /hedvig/d22/dev/sdx                                   19T   14T  4.5T  76% /hed

We need help.We are currently using Commvault version 11.20 and backing up VM images. However, we are experiencing some issues where the VM backup frequently fails even though some backups are successful. We are unsure whether the issue is with Commvault or VMware, so we are leaving a question here.If you are aware of any issues regarding this problem or can suggest additional log data to check, we would appreciate it.Attached are the logs.

Hey guys,I’m currently using S3 IA for my cloud libraries (dedupe used) and  looking to reduce costs. The combined storage tiers look promising, in particularly Intelligent Tearing/Glacier. Has anyone got any experience in using this, and can offer some insight into its suitability? Cheers,Steve

We are performing the Physical server restoration to Azure with Virtualize me option form the command center, During the restore we are getting below error. Same server if we perform the Virtualize me restoration from the GUI console, the restoration will be success but the server is not booting in the Azure. also we noticed during the restore the multiple VHD are getting created. But the server is having only 2 drive C and F. Also i want to highlight here, In the general tab we are not bale to list/select the Hypervisor client, there is bug in it. Could you please help me to fix the issue.   

Hi, I'm carrying out tests in a laboratory environment to prepare for the migration of our CommVault solution, currently in version 11.28 on-premise. The aim is to create a new Windows Server 2022 virtual machine in Azure Cloud and migrate our CommVault database to it. So I created a new Windows Server 2022 Datacenter machine and installed CommVault version 11.32, as I couldn't find version 11.28 available for download from the CommVault store. The installation went well, but I wasn't asked to create any new users or passwords, which I thought was unusual.When I launch the CommCell console, I'm asked to enter a username or email address and a password. I've tried using the credentials for the local administrator account on the Windows machine, but I keep getting the following error message: "Invalid username/password. Please use valid credentials to log in."I've tried several combinations of accounts with and without the WORKGROUP domain, but none have worked.Ca

Hi as veeam lastest release inform support (Azure cosmos db (mango db api))  > https://helpcenter.veeam.com/docs/vbazure/guide/limitations.html?ver=70#backupCan commvault completed this solution ?> Our loyalty customer need to used it and wait for commvault support.

Pretty Straight forward,  is there a way to create a smart group whose members are identified by a naming convention using regex?

Anyone have some insight on the following:We have a FSBasedBackup set for multiple PostgreSql databases. Databases are quite big in size. There is a full backup scheduled to run once per day and log (incremental) backups hourly. Full backups are taking 1 to 3 hrs to complete.We often execute planned "refreshes" (restore point in time) of these backups to another environment.The idea is, if i select a restore point in time from a timeframe when the full backup was still running (full backup backup already completed successfully), Commvault does not discover any backup data during browse. If we choose to restore to any other point in time outside of the full backup, restores are working fine.Is this working as expected? Does this means that i do not have any recovery point during the timeframe when the full was running (looks odd to me)? If so, why Commvault does not show the last available data until the point i selected?"FSStartRestoreServic

Heyho,I have a question.If I install a network proxy and want to secure systems in a different domain/IP address range, does the DNS resolution have to work or do I write everything manually into the host file of the network proxy? 

Hi All,is it possible to exclude subclients without recent full or synfull backups from the Health Report, if the subclient has zero data.I’ve got a couple of VM Group subclients, that do not discover any VMs.Content is searching for Tags, that are currently not assigned to VMs.as a result, I got a critical state in the Health Report which I have to ignore.Better, if such content is not counted at all.full and synfull schedules are in place for these subclients/VM groups, but as I said, end up with 0 bytes.rgdsKlaus

Hello, I can´t log in to access the health dashboard in CV Cloud website since crowdstrike issue. Is there any unsolved problem affecting the website? Once entered the user name it takes me to a blank url (https://cloud.commvault.com/identity/openIdConnectCallback.do)In the few times it allows me to enter the password it returns an error message saying “ Failed to get necessary permissions from User”Thanks!

Hello dear community,Can you perhaps help me. I heard that Commvault has a way to automatically display the Commvault infrastructure in 2D or 3D as a picture. Do you know how to do this or is this information incorrect? I would be very grateful if you gave me more information about this.That would help our employees to understand a little more of the commvault construction in our company. Best regards,Eugen

Hi all,My customer use a specific commvault tunnel port instead of default one. We have installed fresh HSX reference architecture in 11.32.We have noticed that by disabling firewall on HSX node, commvault firewall is working, rather than when it’s enabled, probably due to default rule allowing the default commvault tunnel port (8403)It’s referred on this link : https://documentation.commvault.com/2023e/essential/firewall_port_requirements_for_hyperscale_x_reference_architecture.htmlIs there any way to allow a rule in firewalld to override default commvault firewall tunnel port (8403) to a specific port currently used in my customer commvault environment ? Many ThanksVincent  

I’m trying to add VM in existing VMgroup using REST API.In the VMgroup there are already many VMs are existing.Following the rule of sample from “Modify VM Group Details”  didn’t work.‘’’ curl -w -L -k -w "%{http_code}" -o response.txt -X PUT 'https://mycommvault/commandcenter/api/V4/VmGroup/12' \-H 'Content-Type: application/json' \-H 'Accept: application/json' \-H 'Authtoken: $Token' \--data-raw '{  "content": {    "overwrite": false,    "virtualMachines": [      {          "name": "vm",          "GUID": "xxxx-xxx-xxx-xxxx",          "type": "VM"       }    ],  },}'  % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current                                 Dload  Upload   Total   Spent    Left  Speed100   319    0     0  100   319      0   6645 --:--:-- --:--:-- --:--:--  6645500‘’’it worked when “overwri

After the recent recommendation notice, we’re looking to turn on Compliance Lock for our air-gapped Aux Copy, which uses Metallic Recovery Reserve as the cloud storage.The copy currently has a retention set to 28 days and 2 cycles.Our VM backups are set to back up via datastore, with Commvault automatically assigned each VM as it’s own “subclient”.  I’m seeing situations where a VM is deleted from VMware and the backup is being kept in the aux copy because it’s trying to retain 2 cycles, even though the server no longer exists.  We obviously would not want this to happen when Compliance Lock was turned on as there would be backups for decommissioned servers hanging around forever.  I’m guessing something similar would happen for other server that do have their own clients, were you to try and remove them.Does anybody know the best way to deal with retention in this scenario?Thanks 

I was thinking about below API end-point: https://api.commvault.com/docs/SP32/api/cv/VirtualizationOperations/vsa-subclient-previewPlease help me with the API endpoint that output below body:{ "appId": { "subclientId": 31, "clientId": 12, "instanceId": 4, "backupsetId": 0, "apptypeId": 106 } }I will use the above body in the API : https://api.commvault.com/docs/SP32/api/cv/VirtualizationOperations/vsa-subclient-previewMy idea is to fetch the subclient id and from the subclient id I can retreive the subclient name and work without manually entering any details.

Hello,I am running Data Verification on a DDB. The Total Application Size of the DDB is 930TB. Does the Data Verification job need to process then entire 930TB? I’m not getting accurate estimated completion time as the job is showing as 99% complete with 600TB processed. It keeps adding more jobs for processing. Just want to make sure that I am on the right track.Thanks in advance.Fergus

Hi, I cant restor frome edge drive with this error message.Cannot start restore program on host [Server_Name*Server_Name*8400*8402*] - a network error occurred or the product's services are not running.Source: ma-servername, Process: fsIndexedRestorecan you help me to  resolve this probleme?this is just a poc, i don’t have a support licence to open a SR with commvault support. Regards.

Question: I asked Gemini ai the following question below and want to make sure that this is correct way of understanding the retention of a Quarterly retention and data aging. Inside of Commvault when you have storage policies with quarterly retentions, how does the data that is backed up under that policy affect the license? Since it happens once a quarter does Commvault hold on to the data being backed up under the storage policy that counts towards the license? In Commvault, when you have storage policies with quarterly retentions, the data backed up under that policy will count towards your license usage for the entire duration of the retention period. This means that even though the backups occur only once a quarter, Commvault will continue to track and include the backed-up data in your license usage calculations until it is aged out according to the quarterly retention policy.Here's how it works:

Azure VM backups are getting failed with below error code, Snapshot getting created post that getting unable to read the disk.  log file attached   Error Code: [91:113]Description: Unable to read the disk [https://md-r5sp1nzjkxs1.z7.blob.storage.azure.net/bt5kpx01pl3t/abcd?snapshot=2024-02-17T21%3A00%3A28.0030944Z&sv=2018-11-09&sr=bs&si=ff7b9b039aa14394bae0b2f59321f9726cd73ffc95b549589fcd0d1abefee679&sig=KfuFaTyCvVXB15PVlcnZSxU0CGie22f8oPVAcqfEoQQ%3D] for virtual machine [SAPTESTVMW01] on Host [rg-dev-sapapp-001]. [One or more errors occurr

I must be blind as I cannot see from the explanations on On-Demand Data Protection Operations (commvault.com) how the subclient of the on-demand backupset on some client knows where to search for the directive or content files? I mean does it simply search the entire / fs looking for some hints? Where’s Waldo? Do they sit under the Base directory or ?? I understand the concept, but in NetBackup-land you had to at least give it a hint as to where those directives reside. thanks

I get error message in db2 restore   “Rollforward failed “  any idea  Error code: [59:3]Description: Rollforward failed with DB2 error [ ---- error report ---- app. message = rolling forward database line = 7655 file = ClDb2AgentLib.cpp SQLCODE = -1268 SQL1268N Rollforward recovery processing has stopped because of error "SQL2062" while retrieving log file "S0147627.LOG" for database "XXXXXDB" on database partition "0" and log stream "0". --- end error report --- ] on client [logAIX] for DB [XXXXXDB].Source: logAIX, Process: ClDb2Agent

Hello, Does commvault support SMB3 backup ?  ON HNAS i want to try CIFS/SMB3 backup instead of NDMP. CV : 11.32.49

“Failed to get necessary permissions from User” I need to download CV 11.32 media kit ASAP Please Help!!! 

Qcommand, API or CS sql query to retreive the information listed under Instance Status tab for a Snap job under V2 virtualization (Amazon Web Services)In V2 virtualization, we have VSAParentJobID which is 123654 in the above screenshot and each VM added in that subclient will have a VM Job ID associated to it for a Snap backup.Whereas in V1 virtualization , it was just one job id for all VM’s so there wasn’t any confusion, we use this JobID to cleanup any snapshots/ami that were left by FAILED/Partially Successful jobs.I’m finding it difficult with V2, since the snapshots are named as per the VM Job ID which is only seen within the Instance status tab in Job Details.The API for Get Job Details on a the