Commvault topics

How long will an upgrade take when we select “Perform Full DB Maintenance” while installing the upgrade.

Hi,i have heared something about mountpoint protection, but i can’t find this option. Can someone help me?RegardsDennis

 Hello, please, I need your help. I'm trying to add an ENDPOINT with Linux Mint 21.1 operating system locally, and when I try to install it, I get the following error. In the Commvault documentation, Linux Mint 21.1 is not listed as a supported operating system. However, I wanted to know if someone managed to install it or how I could proceed since the client only uses that operating system. 

Hi everyone please i need some help, i try to discovery RDS SQL instances but is not occurred.I have open many cases in support, and they work in issue but they are not finding a solution.All system requirements are OK, but what's even stranger is that it lists every other technology, just SQL, which doesn't.The message in cvd.log and the Command Center is: "All SQL Server instances are configured."i put the screen in attachWe have already exhausted all possibilities for resolving this problem.Pleeeeasee i need helpbest regards for all!!Sandro  

For Archived data produced by the OnePass feature in Commvault what determines the retention time in the Storage Policy Copy?There is a “Basic Retention Rule for All Backups” and a Basic Retention Rules for Data / Compliance Archiver Data. If I’m right the Basic Retention for All Backups setting would dictate retention for “backups” that were referenced by subclients to that storage policy and the latter would just reference data that was archived by OnePass and uses the same storage policy copy? So if the “Basic Retention Rules for Data / Compliance Archiver Data” setting is infinite data created by OnePass will never age out? Secondly if the schedule associated with OnePass is configured to do a nightly incremental and never a Full or Synth Full what is the impact of deleting a heap of Incremental Backups in the backup chain? A full was done only the first night this was set up.I was never intended to retain the Archived files indefinitely and as a result 3 years of unwanted non dedu

Hello please help.I installed commvault for a client and I have to make ENDPOINT backups.When I add a laptop I get the following error message. I'm new to commvault, I really appreciate your help.Error code: [68:574]Description: Required media version [11.32] with transaction Id [5494260] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-7r8v7nd73ub, Process: DistributeSoftware 

First full backup copy is partially copied to secondary copy, DASH is enabled, tried to recopy those jobs but steams will pick up the job id’s after sometime we see the network errors. Please provide solution to fix it.Note : Auxiliary copy is running over internet link.

Hello I have CS in 11.30.23 and MA in 11.30.52 (they both physical servers - windows 2012R2)and I want to upgrade to 11.32 version and the SQL you can see in the image that I attach below:Can I do the upgrade directly ?or maybe I need to upgrade the windows from 2012R2 to windows 2016?Thank you very much :)

Tried to search in documentation but could not find on where I can see the Auxiliary copy configuration and the settings what interval or time it will run to do the copy to secondary storage. Appreciate the help.

CV 11.32.43Recently upgraded from 28 to 32 and immediately noticed more than a single backup job running for the same snapshot.A little more context -  Run a full snapshot job on a VCenter Client, then a Backup Copy. Job started no problem.Few hours later, the automatic scheduled kicked in and another backup copy job on top of the one I started manually started as well (two running simultaneously for the same snap) - the new job, picked the VMs that were still waiting on the first job. While looking at the FR11.32 documentation I found the link below. Can someone confirm that this is correct link for what I`m experiencing?https://documentation.commvault.com/2023e/expert/managing_backups_based_on_snapshot_retention.htmlIf so, the article mentioned additional setting keys at the CommCell or Client / Group level which were never entered, would this be automatically turned on after the upgrade?Thanks in advance.

Hi Folks,First, many thanks for the information here. I’ve solved a lot of issues just reading answers found here.Ok, here’s the rundown. We changed the Commcell service account password on the AD side. We thought we went into Commcell Console and updated the credential there. Everything was working fine, until a short time later and now we cannot login using our AD account (If I’m reading correctly, is that because the service account can no longer connect to the AD for an LDAP lookup?)Looking into the EvMgrS.log I can see this entry### EvSecurityMgr::userLogin() - processAdUser returned [-105], "Failed to connect to the domain server. Please contact Commcell administrator to check domain service credentials."### EvSecurityMgr::userLogin() - Socket [0x0000000000001264]: LOGIN ERROR: Invalid login/password attempt with UserName [domain\user] from [server], Attempt [1/3]### ::sendResponse() - FAILED [Failed to connect to the domain server. Please contact Commcell administrator to check

Hello all!We are trying to create a group in Commvault for all hosts which have backup activity disabled.We do have found this setting: But a problem is that if machine contains agent backup types “inside” itself and backup is disbaled on agent level it won't show in this group. For example - if server SVR001 contains SQL and File System backup and we will disable ONLY File System backup on SVR001 it wont show in group which will be configured as screenshot above shows. My question is - how to show all disabled backups? No matter if backup is disabled at Client Level, or at agent level.

Hello,Is it possible to find a match between the Hedvig rpm version and the CVFS version ?Thanks and regards

Hello experts,I have a question about O365 backups on metallic.When creating a plan, it is not possible to define whether the backups will be full, incremental or differential.How does commvault Metallic work with backups? One full per week and X incremental?Kind regardsMax

Looking for some input on the use of Data Access Nodes when backing up NFS shares.I noticed during a backup failure that my Proxy 1 in this case was down and backups went into a pending state. However there are several over proxies also available for the job as shown. So it is my understanding that the job will NOT go the list and pick the next one available. How do I make sure that Commvault uses the next available proxy on the list if first one or any of them fails?Can you point me to the right documentation where it talks about the failover for those nodes since I could not locate one?Thanks

Hello everyone, I have a quick question, I am fairly convinced this is the way to do it, but due to the nature of it, I am unsure and want to make extra sure.A few months ago, we deployed a new media agent in one of our Commcells, to replace the old Media Agent which was going EOL. We would now like to dismantle the old EOL, however, the old DDB on the old MA is still showing referenced jobs (132 of them):  We are now at a point where we can no longer wait for these jobs to naturally age out. Along with support, we have worked out a process to move all data away from the old media agent. This involves moving the mount path still residing on the old media agent to the new one using this process: https://documentation.commvault.com/2023e/expert/156684_moving_mount_path_to_new_location.html as well as moving the old, sealed DDB to a new partition on the new media agent. Then, we would check all jobs in the sealed DDB to make sure they are now referencing a path on the new media agent, and

Hi CV support, I got a backup job fail and checking the logs i found error message:12482 30c2 02/28 21:09:06 871906 CPostProcessingOptions::LoadConfiguration(116) - Defaulting to one read per physical disk, the collect files will not be divided further.12482 30c2 02/28 21:09:06 871906 CReportingThread::Init(18) - Reporting thread initialized12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [JM Progress Report Task] Registered with reporting thread with timeout [300] seconds12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [Performance Counters Logging Task] Registered with reporting thread with timeout [1800] seconds12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_JobReferenceTime(651) - Full backup will not query for new subclient content12482 30eb 02/28 21:09:06 871906 CReportingThread::Run(23) - +++12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_ArchiveBit(620) - ArchiveBit=[0]12482 30c2 02/28 21:09:06 871906 CSc

Hello,we need a hardware refresh of search engines and there is no indexing anymore. All agents that were indexed are not active anymore. So we only have to keep the old index. The Commerve is on SP32. I tried to do all steps described here:Search Engine Hardware Refresh (commvault.com)The installation of the search engine (SP24 package) failed with an error: 8080  1     02/28 09:18:31 ### ### ### - Server Error:  (Error) Paket [Search Engine] is no longer supported in the current version. Please refer to the documents or contact your software provider for information on alternative options. [67109659].I am struggling around with Commvault support, the only question I have: How to install the old search engine (SP24 package) with an SP32 Commserve? Is there an addional setting?  Thank you.Regards,Thomas

Hello, i have a problem when i make a backup from some mssql databases with the transaction log backup.Then comes the “warning”/”info”: Failed to set up DataPipe. The connection with this product's Communications Service on MediaAgent may have been reset. Check if the service is running. When i make a full backup it works fine. My CommVault version is the V11.34.5 on the CommCell and the MSSQL iData Backup Agent on the client side. Thanks a lotDietmar

We need to delete the storage pool library (StoreOnce) but it shows the error "Could not complete function:[CVMACMediaConfig::DeconfigureLibrary()]- missing parameter:[MediaAgentName/LibName]. We are not sure something is wrong?.

 Description: Unable to create a virtual machine snapshot of [R-FR]. [Snapshot 3d5065ff-1f0e-486f-a846-925a208207f4 could not be found.] Please check the virtual machine snapshot tree. Source: t-commv, Process: JobManager

Customer wants to recover a calender item from an Exchange Database.But the recovered object has now the message icon and got the message class ID.The documentation only mentions “messages” but doesn’t list “not supported” message class items.So, it would be great to get some feedback and maybe even the documentation updated to make it easier for other user to find. kind regardsJoerg

Hi team,Im facing an issue witg exchange 2019 Backup is running good no issue But when i try to restore a database it failed with error vss writer errorI checked the vss writer no errors.Checked event viewer log and found an event id 8194 access denied I have added the network service user to COM security and rebooted the exchange server and performed the restore again i got the same error but the event viewer log hsa changed to id 4356exchange, application, service VSS writer, failing restoring a backup. Has anyone faced this issue before ?  It is a dark site and i couldnt get the logs.

Hello, What is best practise to add onedrive,teams apps to commvault through vpn express tunnel? Do i need to create private endpoint first and how to configure the routing through the endpoint? Now commvault trying to connect through the public address.  I can add package through custom configuraton but failed on authorize app, If i use expres configuration with global user its saying that username/passwoord not correct 

Hi Team, I'm very new to the Rest API, but I was only able to create an authtoken :) As far as I learned, when the authtoken is created, the max. It can be used for 30 days. After this period, it is necessary to create a new authtoken and use the new authtoken. We are thinking something like this, Is it possible to do this?We are trying to create a powershell script, this script will create a new authtoken every time it runs and will automatically use the new authtoken, then we will be able to GET the information we want from Commvault. Rest