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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 371 Topics
  • 1,049 Replies

Knowledge Base (5)

371 Topics
M
Byte
MaykelByte
asked in Getting Started
Essential & Expert documentation

Hello, how can I download the entire essential and expert documentation in PDF without spending three hours selecting checkboxes in the navigation panel?

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N
Vaulter
L
Bit
Leandro BarbieriBit
asked in Getting Started
Commvault Workflow Engine Service does not start at all

Hello! I would like some help, on my Commserve server, the Commvault Workflow Engine Service does not start at all. I've tried several ways to fix it. ---Sorry for the writing, I'm Brazilian.

3627
L
Bit
F
Fauzi Japri
asked in Getting Started
Azure Stack HCI backup method

Hi Team, I’m currently want to deploy a backup for Azure stack HCI vm backup. As per the documentation online, I can only see at the essential section where it need to configure using command center. When I looked at the expert section, there is no Azure stack HCI configuration. The way it deployed seems that the same as per normal HyperV backup, where I need to install VSA at all HCI node. My question is: Do the configuration only supported from command center and not from commcell console? The HCI node is based on HyperV core setup, without a GUI, how can I install VSA inside the HCI node? Using command line from power shell? How to run setup.exe (the installer) from the power shell? Thanks and best regards, Fauzi

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F
A
Byte
AlexisByte
asked in Getting Started
Windows could not start the CommVault Workflow Engine service

hello everyone. From the process manager you can see that all the services are active, only the CommVault Workflow Engine service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine. Do you have any idea?

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L
Bit
M
Bit
Michael6000Bit
asked in Getting Started
Replacing Commcell Console server (v11) without outage

I would like to rebuild/replace our current v11 (.28.56) Command Center server (virtualised), that is running the Commcell Console and Command Center, as it running on Windows 2012 R2, which is about to be EOL from Microsoft. Is there an easy to follow procedure to do this, as I could not find anything in the Knowledge Documentation website. Ideally, I would like to build the new command server with the existing one still running, to avoid interrupting current backups, and loss of databases/jobs, etc. Is this easy to do? I will worry about the physical media server separately when the time comes. P.S. I had hoped to do an in-place Operating system upgrade on the existing VM, but Windows 2016 refused the Keep Files/apps option, most likely because the current Console is running SQL 2008.

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Zubair Ahmed Sharief
Vaulter
D
Byte
Dipayan SarkarByte
asked in Getting Started
Trying to add laptop client failing with Error Code :[68:574]

Hello, In my configuration, the CommServer and a Windows System are both members of a domain. When I try to add the Windows System as a laptop, the job fails with the error shown below. 68:574 Required media version [11.30] with transaction Id [4859364] is missing in the Software Cache. CommServe may be installed with a lower version media. Please check the media in Software Cache and try updating the CommServe before updating clients.Source: win-c7k6li9lpl7, Process: DistributeSoftware I looked into the software cache on the CommServer but couldn't find anything. I need some assistance here. CommServer Version : 11.30.43 [Hitachi Data Protection Suite]

2558
Rajiv
Vaulter
Lukas3D
Byte
Lukas3DByte
asked in Getting Started
Azure Storage Accounts as backup repositories and offsite copies + egress topic

Hello community, I’m wondering about cloud libraries redesign to provide offsite copies for resources protected in certain Azure region. Since we don’t have express route in our configuration, I’m wondering how to keep costs low. Basically, we are running at Metallic, but most of Commvault configuration is available to us. So, there are two major scenarios I’m considering: use set of new AZ Storage Accounts with native Geo replication (GRS) to keep egress costs more controlled. So there would be primary copy keep at hot LRS in RegionA and secondary at cool GRS RegionA (replicated to paried region) use Commvault native auxcopy, this will trigger significant egress upon transferring data from one AZ region to another due to extensive data reads. So there would be primary copy keep at hot LRS in RegionA and secondary at cool LRS RegionB What are you experiences? Will GRS with additional amount or reads caused due sFull etc. generate significant additional costs too? Or maybe there’s somet

1532
Lukas3D
Byte
V
Byte
Vaibhav WaghmareByte
asked in Getting Started
Destination Media not showing in auxiliary Copy Job Summary Report.

Hi Team, We have observed, Media information available only last seven days in auxiliary Copy Job Summary Report. If we generate report prior to seven days destination media shows blank. Please find below snap and do the needful.

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V
Byte
C
Byte
cv_joelByte
asked in Getting Started
Commvault SQL plan

Hi guys, Is there any good reason to create a dedicated plan for SQL, or would it just be the as active the SQL option and specify the RPO? Regards

321
S
Vaulter
H
Bit
HOFHBit
asked in Getting Started
Getting Error decrypting password when restoring a SharePoint online backup

Hi, We are trying to restore a backup job from SharePoint Online, and we have successfully managed to run the backup job. However, we encounter the following error when attempting to restore. [Error decrypting password] We have tried restoring back to SharePoint Online, to the proxy server, and to a SharePoint on-premises SE server. Unfortunately, we receive the same error message regardless of where we try to restore to. Does anyone have any tips or suggestions? Thanks!

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H
Bit
J
Byte
Jorge de SousaByte
asked in Getting Started
Tenent Laptop license asignation

Hi guys, I’m wondering if there a way that I can divide and assign an amount of Endpoint users licenses to a particular tenant? Like, I have tow tenants configured (tenant1 and tenant2) and 50 endpoint licenses. From here I want to hardly assign 10 Endpoint license to tenant2, where admin of the tenent2 only can use a maximum of 10 Endpoint licenses. Any idea on haow I can acheive that?

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J
Byte
E
Bit
ESSSBit
asked in Getting Started
Failed to download binaries for package python.

Any Idea ..!

1452
G
Byte
S
Byte
Sergio VByte
asked in Getting Started
CIS hardened scripts for physical CommServe

Hello all, Would it be possible for Commvault to provide a script to enable CIS hardening for Windows 2019/2022? I see there is a virtual imagen of “CIS L1 Hardened Commserve 11.28 for WIndows 2019” at CommVault Store, but our customer is asking for a physical CommServe…. I also see there are scripts for Windows 2016, but no scripts for windows 2019 or 2022. Please advise. Thanks in advance! Sergio

4431
C
R
Byte
RafaelcttByte
asked in Getting Started
Install Commvault on Linux RedHat 8.2

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

2942
R
Byte
C
Carl Brault
asked in Getting Started
Remote Office Appliance (ROBO) Firmware upgrade

Good day Community, Are there updates for Remote Office Appliances (ROBO)? And if so, is there a procedure to download the new firmware and to update the appliance? Thanks in advance, as usual.

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C
E
Elmahdi Achraf
asked in Getting Started
Commserve fileover replication probleme

Hi, I have a problem with Commserve failover replication. the job stops in the database restore phase with the error “received failed message for job [], phase [database Restore]. Can you help me please?

321
Emils
Vaulter
A
Bit
Arvind NarangBit
asked in Getting Started
Network Bandwidth Calculator

How to calculate how much network bandwidth is required if I am backing up 5TB of data and backup window is 12 hours?

2913
S
Vaulter
E
Bit
ESSSBit
asked in Getting Started
Media kit installation issue ...

Hi, Facing issue with installation of Media Kit , while trying ./cvpkgadd i am receiving an message and not proceeding further ...like below i tried below commands as well… Need assistance …..

441
S
Vaulter
C
ChrisCC
asked in Getting Started
CIS pre-hardened 11.28

Hi Community, I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows. i have deployed three times the .ova and respect the password complexity rules. it doesn’t work. I see older topics but it seems that it’s not fixed. Please advice Christophe

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C
A
Byte
AlexisByte
asked in Getting Started
Download Commvault v10 R3

Hello everyone.I hope you're well. I currently have Commvault version 10 R2 and want to upgrade to R3. Can you provide me with the steps to get Commvault version 10 R3 and where can I see the requirements for version 10 R3?

1662
Onno van den Berg
Commvault Certified Expert
A
Byte
AlexisByte
asked in Getting Started
Windows could not start the Commvault Tomcat Service - WebConsole not loading

Hello everyone. From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine. This is the warning/error messages from the Tomcat.log: 2023-04-14 11:03:30,245 [main] WARN org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exceptionjava.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(

5481
N
Byte
FeRox
Byte
FeRoxByte
asked in Getting Started
Help MediaAgent HP-UX

Dear team,👋😁 I am seeking your valuable assistance to address technical issues that I am experiencing with the Commvault agent (11.28.52), which is installed on a machine with a MediaAgent role and Oracle database agent and file system agent (as shown in the attached image). The machine in question is of considerable size, in terms of terabytes, and encounters various issues which I would like to describe: The MediaAgent role was installed to send all information through SAN. However, it appears that this MediaAgent role has led to several client restarts. When attempting to stop jobs locally, Commvault processes remain running on the server, causing slow performance and interrupting the proper functioning of the databases. Even without any active jobs running on the client, Commvault processes continue to run every hour. The HP-UX 11.31 Itanium operating system server VPAR is hosted on a Superdome platform and has an Oracle database of 35TB. Its function is limited to acting as a me

1241
Emils
Vaulter
C
Byte
Chris_accorByte
asked in Getting Started
CIS pre-hardened image 11.28

Hi Community, I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows. i have deployed three times the .ova and respect the password complexity rules. it doesn’t work. I see older topics but it seems that it’s not fixed. Please advice Christophe

581
O
Vaulter
O
Bit
OlumyBit
asked in Getting Started
Unable to install Commvault client on AIX

I have this package (Commvault.tar) and i have install it in most of the AIX server but i created a new server and i try to use the same package. it will not install. i get no error but the installation just stopped. # ls -lrttotal 416-rwxrwxrwx 1 root system 52 Aug 19 2021 cvpkgseed-rwxrwxrwx 1 root system 119 Aug 19 2021 version-rwxrwxrwx 1 root system 132 Aug 19 2021 silent_install-rwxrwxrwx 1 root system 64985 Aug 19 2021 detect-rwxrwxrwx 1 root system 132 Aug 19 2021 cvpkgadd-rwxrwxrwx 1 root system 52 Aug 19 2021 support-rwxrwxrwx 1 root system 10 Aug 19 2021 pkg.xml.description-rwxrwxrwx 1 root system 106318 Aug 19 2021 pkg.xml-rwxrwxrwx 1 root system 9593 Aug 19 2021 Commvault.app.xml-rwxrwxrwx 1 root system 8 Aug 19 2021 .oemdrwxrwxrwx 6 root system 256 Apr 20 11:35 aix-ppcdrwxrwxrwx 4 root system 256 Apr 20 11:35 aix-ppc-32# ./cvpkgaddUsing update installer /nmon/Commvault/Unix/aix-ppc/LooseUpdates/CU64/aix6.1/installer/newinstall.gz running as /tmp/.gxsetup/cvpkgadd/newinsta

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O
Bit
C
Bit
CanviaBit
asked in Getting Started
Error when copying the same sessions to a different tape

Hello, I have an error when trying to copy sessions from disk to tape, I get a message "does not need to be copied". I had previously copied this session to a tape and now I also need to copy it to a different tape.

201
L
Vaulter
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