Getting Started

Is there a setting that only certain IPs can access when connecting to Commvault Command Center?

I need to find the supported system version information for simpana v10, but it's hard to find the document. Is there a way to see the simpana v10 document?

Hello,Can i add more then 1 syslog server to the commserve?We send alerts to splunk with a a syslog server , another team needs us to send them audit trails and i dont want to overflow the splunk with alerts and audit trails , can i can another siem connector to somehow divide the data? 

Hello!  I find myself once more confused about the partner types and partner badges for Commvault, as used in https://www.commvault.com/partners/find The badges for individuals are listed in https://www.credly.com/organizations/commvault/badges, but not those for companies.  I see there Aggregator, Distributor, Managed Service Provider, and Solution provider as types of partners, and I can’t tell which does which.And the badges don’t seem very self-explanatory to me either. Service Advantage and Service Advantage Plus probably mean second level support, as contrasted to CASP? What does the “plus” mean though?And CASP seems to be first level support? And then it’s sorted again in four ti

I have a s3 compatible storage , will i able to add it as a backup repository in my commvault web console? And i have seen One thing called media Agent i needed , what is this?

Hi All, subclient SUB1 with VM1 use storage policy P1 storage policy P1 retention 7 days 1 cycle with disk library DL1 manual execute subclient SUB1 backup on 2 Jul 2024 successful 12 Jul 2024 we check storage policy P1 > View > Jobs, unselect time range but cannot see the job history subclient SUB1 backup on 2 Jul 2024 12 Jul 2024 right click subclient SUB1 > Backup History, can see the backup job on 2 Jul 2024 check Storage Resources > Libraries > DL1 > Mount Path > View Contents, can see VM1 backup data on 2 Jul 2024 not Aged  Q1: why the storage policy P1 cannot see the the job history subclient SUB1 backup on 2 Jul 2024? Q2: since the Storage policy P1 cannot see the job history subclient SUB1 backup on 2 Jul 2024, if create aux copy and select Backup period Start and End Time 2 Jul 2024, will data copy to tape? If no, how to copy VM1 backup data on 2 Jul 2024

Hello, I am trying to take commvault solution architecture-cvsa24 course and requested exceptional request by accident and couldn't get a response for more than a week. now I am trying to take the course and completed all the pre request but can't apply because of the exceptional request is still pending.can you help me resolve this issue ?

II need help with Metallic for O365.I don't see the content tab to add a new email to the backup. The tab appears in the videos, but the content tab does not appear on my console.I don’t see the content tab and the button Add:  My console: Thanks

Hi Teams,I have a trouble when i try to test live mount with eror :Unable to start the 3dfs server. Please check the communication between the MediaAgent and the 3dfs server. Im using media agent linux when i try with ma windows is no problem Any can helpsThanks

HiNormally we use the Commvault Comcell to initiate and schedule our backups.  We are trying to run this from the rman command line on the server but when using the script below, it writes the backups to local disk not tape.   The reason we want to run from the command line is to enable detailed tracing as Oracle Support have requested this for a backup issue we currently have.run {allocate channel ch1 type 'sbt_tape' connect sys/passt@CNTEST PARMS="SBT_LIBRARY=/home/commvault/Base/libobk.so,BLKSIZE=1048576,ENV=(CvClientName=Instance001)";allocate channel ch2 type 'sbt_tape' connect sys/pass##T3st@CNTEST PARMS="SBT_LIBRARY=/home/commvault/Base/libobk.so,BLKSIZE=1048576,ENV=(CvClientName=Instance001)"; --send "--cv-host <Backup host hostname> --cv-clientname <Pseudo client name>";send "BACKUP -jm 32813 -a 2:7814 -cl 3017 -ins 840 -at 80 -j 6054893 -jt 6054893:4:1:0:0:15469 -bal 0 -t 1 -ms 1 -data -useCvNwSrv -mh

when i try to backup ActiveIQ mysql DB with the Mysql agent it seems like everything works.When i try to restore the MySQL server the job fails with "cannot start restore program on host (xxx.xxx.xxx.xx 8400*8402) - network error occurred or the products services are not running".The MySQL services are running and there is no firewall between the commserve and the mysql server. 

Hello everyone,I'm reaching out to the Commvault community with a request for guidance as I embark on a new challenge. I've been in IT since the early 90s with a focus on SAN, NAS and Object storage, but I'm relatively new to Commvault administration and engineering.I've recently joined a team tasked with migrating our backup environment to new hardware, including Nutanix. While I'm eager to learn, the lack of existing architecture planning and the potential for misconfiguration have me concerned (most of the CV people we have are admin not engineers). My goal is to design a solution that optimizes our resources and avoids leaving performance on the table.Here's a brief overview of our situation:Current: Mostly SAN/DAS targets, primarily backing up VMs. Future: Incorporating Nutanix which I understand may introduce new considerations.  We also have new DAS hardware which, if I understand, means that there ar

Hi All,In our infra the CS and clients are behind firewalls and new client install from CS is blocked. So we are creating custom packages and upload it in the download center.For windows machines, no problem we can access to the web and download the package.But the linux machine where we have only CLI, is there any magic commands to download the package from the download center directly? Thank you in advance. 

Hi All,i want to find the backup set and subclient name of my VM. My VM is getting backed up but in the VM properties i can’t see, it belongs to which backup set and Subclient of the VMware instance.Can you help me to find this info, may be i am not searching enough. Thank you in advance.

Hi team,I have a problem, when I want to add the Oracle VM client I can't find the VSA that I have installed even though I have installed VSA on the server under the oraclevm hostCan anyone help?

Hi Team, I have a problem when i backup NAS with Nas Client, When backup show the error content does not exist and failed to mount. Even though the content is already there when browsing the contentCan't Synology backup use a NAS client? You must use a file system agent where the folder is mounted to a server that has a file system agentAny idea for solve this problem Thanks

One of my MS SQL database backups keeps on running for entire day, but the progress is 0% and sometimes it completes after making some failed attempts and sometimes it fails completely. when I checked the error message under the failed attempt it says. "Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details." I have already shared the logs with CommVault support. However, I was checking the event logs related to VDI on the server and found attached alert. can this be the issue. RegardsAmit

Hello,Our company use 1 MA on each site, they have 4 sites.each physical MA has some dedup Databases.We plan a hardware refresh with 2 MA on each site (gridstor mode) in the same we plan to migrate our backup storage from DAS to NAS.What is the better approach to perform the refresh with less complexitybuild the new MAs move Index and DDB to the new MA connect new Storage libraries to the new MA On existing Storage policies, create a synchronous copy that point the the new MA and new libraries promote the secondary copy to primary decommission the old MAThnaks for the help!

I am wanting to know what Mongo Database version are supported when backing  up using Mongo Big Data Agent with IntelliSnap Native Snapshot engine There seems to be a difference in what Mongo versions are supported by IntelliSnap depending on what Commvault documentation you follow.   LInk :https://documentation.commvault.com/2023e/essential/system_requirements_for_mongodb.html  shows the following support matrix Whereas Link:  https://documentation.commvault.com/2024e/expert/platforms.html shows the following. 

Hi guys, I have a question, i will backup database oracle ,  the  oracle on windows server when i try backup show the error result “Error while backing up Oracle Database. Error Details [Found File [C:\Windows\system32\ORASBT.dll]: Please rename this file so that Oracle can load Galaxy Installed Library [C:\Program Files\Commvault\ContentStore\Base\ORASBT.dll] for Backup/Restore.]. Please check the logs.”  what do I need to change in the library?

when i try to restore a mysql server it fails with " restore failed cannot drop table 'event' referenced by foreign key constraint ", does it mean i need to manually drop all the foreigns keys?

Hello, I have an issue about snap jobs. below is the error I getFailed to prepare snapshot. : [Error in Initializing the HDS container context. Error[62602:Failed to acquire the login lock.]]Source: SV-APP-MA01, Process: vsbkpPlease for the solution anyone… Thanks

Hi All, exist 11.32.35 via Add/Remove Software - copy software in C:\Commvault\Data\SW\CVMedia\11.0.0\SP32_5494260\R1191, if upgrade 11.32.56 or future release, should remove the folder CVMedia before copy new version software? Best regards

We are receiving High no of failures with this errors from different MA in my environment, Jobs are completing fine when we automatically we resume manually/automatically also some times.  But we would like to know what could be the reason for this issue, we could see All product services are running fine, NW connectivity is good.   Pleas help with the suggestions.  Failed to start phase [Archive Index] on [**********] due to network error [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to launch On Demand Service on host [10.46.x.xxx*********8400]. Status is [ERROR] (W32.774)]. Will attempt to restart. Please check if this product's services are running on the remote host.  Failed to start phase [Archive Index] on [fihewpbkpma07] due to network error [One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774), Failed to launch On Demand Service on host [10.46.x.xxx**********8

Currently we are backing MongoDB up using Mongo IData Agent with Big Data. We are using the LVM option but are wanting to use the SAN Snapshots. Would we need to setup the Mongo Database to used the SAN Based Snapshots. To enable this would we need to install Mongo DB on a  NPIV based LUN. Is there any documentation on how we would configure this.