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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 370 Topics
  • 1,047 Replies

Knowledge Base (5)

370 Topics
A
Byte
arikByte
asked in Getting Started
messages restore exchange db agent

hello We have a dag and we backup it using the exchange database agent. when i try to do mailbox restore and i try to browse the mailboxes i cant see all of them, and if i try to do in place restore to the one that doesnt show up it fails and says it cant find the mailbox.

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S
Vaulter
A
Byte
arikByte
asked in Getting Started
restore messages from exchange database agent

Hello We are using exchange database agent to backup the dag. We have the next setting enabled: "Optimize for message level recovery". Now when we try to restore messages it only gives us an option to restore as a pst file. Is there a way to restore directly to the mailbox?

528
A
Byte
S
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swaldropBit
asked in Getting Started
Times in console are showing as UTC, we are in US central time

Hi. I looked in the community for this situation but couldn't find it exactly. I'm using the Commcell Console on my Azure virtual desktop (Windows 10 Enterprise). The AVD is in the central US region and my desktop shows that it is in the US central time zone (UTC - 6 hours). Times for all jobs in the Job Controller, Restore History, Backup History, and the Schedule next run time are all showing as UTC. On my laptop, also in US central time zone, when I view the same Job Controller, Restore History, Backup History, and schedules, the times are all properly displaying as US central time. I tried clearing the cache on my Java (version 8, update 231) but it didn't make a difference. I have one coworker with the same conditions and another who seems to be unaffected. Any suggestions? Thanks!

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P
Vaulter
G
Byte
gogi100Byte
asked in Getting Started
license for archiving of my backups

my company has the comvault Version: 11.32.73 with licenses: capacity license: Commvault Backup and Recovery user license: Endpoint Users 20 I want my backups to be archived on the fujitsu eternus lt20 s2 tape drive. do I need an additional license for archiving? backups are made on QNAP storage 7TB

192
P
Vaulter
J
Bit
JoannBit
asked in Getting Started
Commvault Media agent file cache server

Hi team, Trying to undesatnd, how commvault uploads the job metadata. Came across an error “Unable to upload job metadata to the remote file cache” and the client is trying to connect to the failover commvault server. Is the metadata upload location configured automatically or we have an option to point to any specific commvault server? Thanks in advance !

1203
J
Bit
M
Bit
MJPBit
asked in Getting Started
Has anyone installed an agent on machine with Suse linux 12 with success? If so, which package was used? Thanks!

I have a number of appliances running suse linux 12 needing file system backups.

211
P
Vaulter
C
Bit
Carol GeorgeBit
asked in Getting Started
pre/post greyed out for ms sql AG client

Hi, I have a few sql backups with a SQL AG client, I need to run a post script for them where I put down a file so our monitoring tool can check if the file is there, sow the backup was ok. But when I go to the properties of the subclient, the ‘pre/post process’ tab is greyed out. Why is this and can this be enabled.

285
Mohamed Ramadan
L
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LeiximBit
asked in Getting Started
WORM storage lock

Hi all 1. Do I understand correctly that when WORM storage lock is enabled, I cannot delete backups in any way through Commvault, even if the period Object Lock retention period has expired on AWS S3? 2. What happens with backup if the AWS S3 Object Lock retention period is set to 1 day, the Commvault retention period is set to 2 days, and the backup date was 3 days ago? 3. Does Data Aging of Jobs work when WORM storage lock is enabled? 4. Does Commvault check if AWS S3 Object Lock is really enable or I can just activate WORM storage lock on storage without object lock?

572
K
Byte
J
Bit
jwoodBit
asked in Getting Started
Correct steps for ending/retiring backups

I thought I had this previously, but it’s not working as expected. I have a VM that has been replaced. The VM still exists, though eventually I’ll delete it an associated files. So I’d like to stop the backup process. My initial understanding is that you stop the process and then backups are retained until the retention time is reached. What I did was went into the option and chose to RETIRE. However, the VM is still being backed up. There’s also an option that says Do not back up. So I’m confused. What are my correct stops here to stop backing up and ultimately remove this device?

524
J
Bit
S
Byte
SSPByte
asked in Getting Started
Sybase backup failing - Error Code: [71:30]

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

5182
P
Byte
mgambetti
Bit
mgambettiBit
asked in Getting Started
monitor aux copy

good morning, how can i monitor the running of aux copy? is there a log/event? thank you.

262
mgambetti
Bit
mgambetti
Bit
mgambettiBit
asked in Getting Started
proxy between media agents for axu copy

good evening, i am studying about proxy and i am quite confused about proxy vs vsa proxy vs network gateway, which are the use cases? i am configuring a local storage pool made of 3 different media agents with local discs, and like to add another REMOTE storage pool for aux copy, someone suggests me to put in front of media agents a proxy for limiting and controlling access, but i quite confused, is better proxy, vsa, or gateway? thank you.

343
J
Vaulter
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Getting Started
CvSolrCoordinator / Number of available streams

Hi All, happy new year to all. I see in severel commcells the following event: Programm: CvSolrCoordinator Eventcode: 19:2582 Description: Number of available streams [1] is either less than the number of nodes [1] or less than the recommended minimum number [4]. This can impact performance of the backup. This comes during the backup of the index server. I cant understand the problem. I checked the streams on the SP lvl thats fine. I disabeld the schedule and suspended all running jobs so nothing runs started the index backup and the error comes directly. do you have an idear ?

241
P
Vaulter
SivaShankarBehera
SivaShankarBehera
asked in Getting Started
DB instance failing to backup

Hi DB type- SQL I have a DB server, and I am trying to take a DB aware backup. For one of its DB i received an error as below. Error encountered during backup. Error Code: [9001 - Microsoft.SqlServer.Management.Common.ExecutionFailureException:The log for database 'Engage' is not available. Check the event log for related error messages. Resolve any errors and restart the database. A nonrecoverable I/O error occurred on file "ebd391bc-0029-4c57-88ee-c1ca5bc08102:" 995(The I/O operation has been aborted because of either a thread exit or an application request.). BACKUP DATABASE is terminating abnormally. An exception occurred while executing a Transact-SQL statement or batch.] Error received for DB server. Error summary Error code: [30:324] Description: Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.Source: DB server, Process: SQLBackup

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Vaulter
H
Bit
HarshavardhanBit
asked in Getting Started
SQL Backup process

Hi Team, Could someone kindly explain the SQL backup process in detail? I'd like to understand what happens during a backup operation. Your assistance would be greatly appreciated. Thank you in advance!

772
D
Vaulter
A
Byte
arikByte
asked in Getting Started
monitoring inner sql

Hello, Can you monitor the inner sql server of the commserve via alerts or events? I couldnt find a way.

293
D
Vaulter
0
Byte
0ber0nByte
asked in Getting Started
MSSQL log restore after backup completed

Hi Team, How can I achieve to restore the Ms SQL transaction log backup after transaction log backup job completed to the disk as a bak file ? Thanks in advance.

392
0
Byte
H
Byte
Harsha VByte
asked in Getting Started
Intellisnap backup

Hi Team, I would like to understand how IntelliSnap backups work and the detailed backup workflow, step by step. Could someone please explain this in detail? Your help is much appreciated. Thank you in advance!

651
A
Vaulter
J
Byte
jegoByte
asked in Getting Started
MediaAgent Roles

Is there a way to add roles to existing MediaAgent servers?

1063
F
Byte
A
Byte
Amin91Byte
asked in Getting Started
deleting client require validation of one of the admins

Hello, can someone tell me when this feature has been enabled please ? User [DOMAIN\User] has initiated a Delete Client request for [client01]. I noticed that each time I want to delete a client, An email is sent to all admins for validation. https://documentation.commvault.com/2023e/essential/multi_person_authorization_to_minimize_insider_threat.html Thanks !

532
A
Byte
A
Alvaro_Neto_19
asked in Getting Started
bring license back to a client

Hello everyone, how are you? Guys, I really wanted to ask you for urgent help, I've been starting to work with commvault for a short time and I know very little about it, yesterday by accident in the commcell console in an oracle database client I ended up unconfiguring it, and it lost its license Then every time I try to make a backup a window "there is no license available" appears, how can I bring the license I already use back to this client without harming it I don't know what to do

392
Michael Woodward
Commvault Certified Expert
M
Byte
Maximiliano.JByte
asked in Getting Started
registracion AMI

Hello. I am trying to register an AMI that was installed in AWS, but it appears like this with the CS name repeated 3 times and the name was entered only once. ./commvaultRegistration.sh --------------------------------- Instance001 ---------------------------------[ General ] Version = 11.32.65 Media Revision = 1191 CommServe/Gateway Host Name = xxxxxxxxxxx CommServe Client Name = xxxxxxxxx xxxxxxxxxx xxxxxxxxxxxx Home Directory = /opt/commvault/Base Log Directory = /var/log/commvault/Log_Files Core Directory = /opt/commvault Temp Directory = /opt/commvault/Base/Temp Platform Type = 6 Cvd Port Number = 8400

121
M
Byte
C
Bit
crmljcBit
asked in Getting Started
unable to open tunnel port

Hi Commvaulters, I’m having an issue where I keep getting to following entries in the cvfwd logs 848 1b54 12/09 17:43:36 ######## CN:00024 [local->Commvault:cvd] ERROR: Client connection to Commvault failed on : Couldn't complete tunnel connection to on 192.168.252.245:8403: The semaphore timeout period has expired. 5848 1b54 12/09 17:43:36 ######## CN:00023 [local->Commvault:cvd] ERROR: Client connection to Commvault failed on Couldn't complete tunnel connection to on 192.168.252.245:8403: The semaphore timeout period has expired. It has worked, but recently added some Sql agents, and then the tunnel dropped shortly afterwards. I have attempted to recreate all the network rules again, but still receive this message on the client, and check readiness fail. Flow of traffic is Commserve > core proxies > media agent > customer proxy > Customer client server with file/SQL agents installed. Any ideas anyone? Thanks

1382
C
Bit
SivaShankarBehera
SivaShankarBehera
asked in Getting Started
OneDrive Self-Service Restores for O365 users

Hey good day! to all here Techies, I am eager to know that do we have self-restore option for One-Drive in Commvault? Where Office 365 users can restore their files from One-Drive on their Own without having access to the Commvault console. I will be glad if anyone shares me a piece of document on this topic.

211
S
Vaulter
A
Byte
arikByte
asked in Getting Started
restricting users

Hello I have some questions about users. Can i restrict a user from using qcommands ? And if i do so can the user still use the python sdk

517
P
Vaulter
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