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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 380 Topics
  • 1,082 Replies

Knowledge Base (5)

380 Topics
L
Byte
LiorRNByte
asked in Getting Started
Can I Upgarde service pack without downtime?

Hello, I have a Live sync environment - Is there a procedure for a service pack upgrade without downtime? the only option I can see is to upgrade while still having restore only option - https://documentation.commvault.com/2023e/expert/installing_platform_releases_on_commserve_livesync_setup.html Is there a procedure where I can also continue the backups? I can not stop the SQL log backup that are running every 10 minutes Can you please attach the link from the documentation? Best regards,

415
Mohamed Ramadan
R
Bit
RDTesterBit
posted in Getting Started
Inquiry About Running Commvault Backup and VSS-Based Replication on the Same Machine

Dear Commvault Team, We are planning to implement a replication solution that utilizes the VSS service on a Windows machine. At the same time, we would like to perform backups of SQL Server (MSSQL) and files using Commvault on the same machine. Could you please advise on how to achieve this setup without any issues or conflicts between Commvault and the replication solution? Thank you in advance for your assistance. Best regards,!-->

503
R
Bit
C
Bit
Convey2923Bit
posted in Getting Started
What am I losing by lowering datastore free space threshold?

I backup my VMs in sub clients and once and I while I will get a failure due to “insufficient free space available to create snapshot”. Sometimes I try to move things around on a datastore or try to do an extension but the storage team does not always appreciate it. I found I can just lower the threshold in the sub client and the next backup works fine. Am I losing anything by doing this or making anything less sufficient? It is much easier for me to fix it on my side than debate with another team but is this health in the long run?

141
Damian Andre
Vaulter
C
Bit
Convey2923Bit
asked in Getting Started
Just want a list of servers backed up in the last 30 days

I just want to list all servers that were backed up in the last 30 days. Preferably just the VMs. I just want o compare what is backed up vs what i download from my active VMware VCenters. Is it possible to list just the servers without all the storage policy and schedule info in a report?

81
Rajiv
Vaulter
V
Vijay Hirpara
asked in Getting Started
Error during installing passive commserve

Hi, For one of our customer we are setting up passive Commserve. During installation of failover instance 002 we are getting below error. please help me on same. 8000 6 02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000 6 02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000 6 02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000 6 02/17 15:48:36 ### ### ### - Check firewall connection now.8000 6 02/17 15:48:36 ### ### ### - CS tunnel is up.8000 1 02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......8000 1 02/17 15:48:38 ### ### ### - Showing dialog : SIMInstallRequirementCh

261
P
Vaulter
V
Vijay Hirpara
asked in Getting Started
error while installing failover instance

Hi, we are setting up new passive setup for one of our customer. during installation of failover instance we are getting below. 8000 6 02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000 6 02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000 6 02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000 6 02/17 15:48:36 ### ### ### - Check firewall connection now.8000 6 02/17 15:48:36 ### ### ### - CS tunnel is up.8000 1 02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......8000 1 02/17 15:48:38 ### ### ### - Showing dialog : SIMInstallRequirementCheckViewModel .......8000 6 02/17 1

291
P
Vaulter
B
Byte
BloopaAgainByte
asked in Getting Started
Commvault API Security

Hello, Current Infra CommCell 11.36.41 Linux on COmmserve & HSX I'm going to get closer to Commvault to have an answer but in the meantime I want to share my questions here. I am working on an interested project to : add redundancy on the dedicated Command Center (HA) Allow access to end user teams to perform cross restore tests etc … I have some requirements from SOC : the API endpoint must be protected by API Managet like TYK the API calls must be secured by MFA Does Commvault support the use of an API Gateway like TYK ?Does anyone now if we can implement MFA over API ? Thanks !

171
J
Vaulter
A
Byte
arikByte
asked in Getting Started
postgresql cluster backup fails

We have a 4 node cluster where 1 node is primary and 3 standbys, i have configured cluster backup, the version is 11.32.43. when i try to do FsBased backup and it fails with "primary and secondary postgress server state is not currect look in logs for more" in the postgresIFind log it says Attach_RemoteCommand failed with error 0xE8090010 And therefore he cant get the status of the primary

220
A
Byte
C
Bit
Chris924Bit
asked in Getting Started
Air Gap Used storage

God day! I deleted some backup jobs to get the Air Gap usage below the purchased capacity again. How soon will this be reflected in the “Storage Utilization By Application - Report” and the “Usage summary”? Right now both views show indeed different figures for holt and cold storage. Thanks, Chris

362
C
Bit
U
Byte
up114743Byte
asked in Getting Started
Commvault Metric Server

Hi, Does a metrics server have it’s own Commcell or is it just a client to a Commcell that it;s collecting data from ? I’m trying to work out if the metric server needs a regular DB maintenance run - thanks for any advice.

513
Mohamed Ramadan
M
Bit
mshaw1974Bit
posted in Getting Started
Mapfile restore limitations

Hi All, We are using the File Agent on our Windows File servers to archive data, to free up disk space, so that it leaves a stub behind to allow the users to open the file if they need to. Over time due to mergers and acquisitions the client may have changed so we now have data archived under a number of clients. This means that when we need to restore and rehydrate the data back to the current client or perform an out of place restore to another client we have to: Restore the stub files from the backupset. Run the gxhsmutility against the stub files to create a mapfile. This creates a map file with each subclient ID number. Run a restore from each of the corresponding archiveset subclient IDs of the original clients that the data was archived under. We are finding that when we have to recover a large amount of data which has been archived the mapfile can be very large and using the mapfile crashes the Commvault software. After raising this with Commvault Support we have been advised t

270
M
Bit
A
Byte
arikByte
asked in Getting Started
messages restore exchange db agent

hello We have a dag and we backup it using the exchange database agent. when i try to do mailbox restore and i try to browse the mailboxes i cant see all of them, and if i try to do in place restore to the one that doesnt show up it fails and says it cant find the mailbox.

181
S
Vaulter
A
Byte
arikByte
asked in Getting Started
restore messages from exchange database agent

Hello We are using exchange database agent to backup the dag. We have the next setting enabled: "Optimize for message level recovery". Now when we try to restore messages it only gives us an option to restore as a pst file. Is there a way to restore directly to the mailbox?

538
A
Byte
S
Bit
swaldropBit
asked in Getting Started
Times in console are showing as UTC, we are in US central time

Hi. I looked in the community for this situation but couldn't find it exactly. I'm using the Commcell Console on my Azure virtual desktop (Windows 10 Enterprise). The AVD is in the central US region and my desktop shows that it is in the US central time zone (UTC - 6 hours). Times for all jobs in the Job Controller, Restore History, Backup History, and the Schedule next run time are all showing as UTC. On my laptop, also in US central time zone, when I view the same Job Controller, Restore History, Backup History, and schedules, the times are all properly displaying as US central time. I tried clearing the cache on my Java (version 8, update 231) but it didn't make a difference. I have one coworker with the same conditions and another who seems to be unaffected. Any suggestions? Thanks!

543
P
Vaulter
G
Byte
gogi100Byte
asked in Getting Started
license for archiving of my backups

my company has the comvault Version: 11.32.73 with licenses: capacity license: Commvault Backup and Recovery user license: Endpoint Users 20 I want my backups to be archived on the fujitsu eternus lt20 s2 tape drive. do I need an additional license for archiving? backups are made on QNAP storage 7TB

202
P
Vaulter
J
Bit
JoannBit
asked in Getting Started
Commvault Media agent file cache server

Hi team, Trying to undesatnd, how commvault uploads the job metadata. Came across an error “Unable to upload job metadata to the remote file cache” and the client is trying to connect to the failover commvault server. Is the metadata upload location configured automatically or we have an option to point to any specific commvault server? Thanks in advance !

1503
J
Bit
M
Bit
MJPBit
asked in Getting Started
Has anyone installed an agent on machine with Suse linux 12 with success? If so, which package was used? Thanks!

I have a number of appliances running suse linux 12 needing file system backups.

211
P
Vaulter
C
Bit
Carol GeorgeBit
asked in Getting Started
pre/post greyed out for ms sql AG client

Hi, I have a few sql backups with a SQL AG client, I need to run a post script for them where I put down a file so our monitoring tool can check if the file is there, sow the backup was ok. But when I go to the properties of the subclient, the ‘pre/post process’ tab is greyed out. Why is this and can this be enabled.

285
Mohamed Ramadan
L
Byte
LeiximByte
asked in Getting Started
WORM storage lock

Hi all 1. Do I understand correctly that when WORM storage lock is enabled, I cannot delete backups in any way through Commvault, even if the period Object Lock retention period has expired on AWS S3? 2. What happens with backup if the AWS S3 Object Lock retention period is set to 1 day, the Commvault retention period is set to 2 days, and the backup date was 3 days ago? 3. Does Data Aging of Jobs work when WORM storage lock is enabled? 4. Does Commvault check if AWS S3 Object Lock is really enable or I can just activate WORM storage lock on storage without object lock?

662
K
Byte
J
Bit
jwoodBit
asked in Getting Started
Correct steps for ending/retiring backups

I thought I had this previously, but it’s not working as expected. I have a VM that has been replaced. The VM still exists, though eventually I’ll delete it an associated files. So I’d like to stop the backup process. My initial understanding is that you stop the process and then backups are retained until the retention time is reached. What I did was went into the option and chose to RETIRE. However, the VM is still being backed up. There’s also an option that says Do not back up. So I’m confused. What are my correct stops here to stop backing up and ultimately remove this device?

564
J
Bit
S
Byte
SSPByte
asked in Getting Started
Sybase backup failing - Error Code: [71:30]

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

5582
P
Byte
mgambetti
Bit
mgambettiBit
asked in Getting Started
monitor aux copy

good morning, how can i monitor the running of aux copy? is there a log/event? thank you.

262
mgambetti
Bit
mgambetti
Bit
mgambettiBit
asked in Getting Started
proxy between media agents for axu copy

good evening, i am studying about proxy and i am quite confused about proxy vs vsa proxy vs network gateway, which are the use cases? i am configuring a local storage pool made of 3 different media agents with local discs, and like to add another REMOTE storage pool for aux copy, someone suggests me to put in front of media agents a proxy for limiting and controlling access, but i quite confused, is better proxy, vsa, or gateway? thank you.

373
J
Vaulter
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Getting Started
CvSolrCoordinator / Number of available streams

Hi All, happy new year to all. I see in severel commcells the following event: Programm: CvSolrCoordinator Eventcode: 19:2582 Description: Number of available streams [1] is either less than the number of nodes [1] or less than the recommended minimum number [4]. This can impact performance of the backup. This comes during the backup of the index server. I cant understand the problem. I checked the streams on the SP lvl thats fine. I disabeld the schedule and suspended all running jobs so nothing runs started the index backup and the error comes directly. do you have an idear ?

251
P
Vaulter
SivaShankarBehera
SivaShankarBehera
asked in Getting Started
DB instance failing to backup

Hi DB type- SQL I have a DB server, and I am trying to take a DB aware backup. For one of its DB i received an error as below. Error encountered during backup. Error Code: [9001 - Microsoft.SqlServer.Management.Common.ExecutionFailureException:The log for database 'Engage' is not available. Check the event log for related error messages. Resolve any errors and restart the database. A nonrecoverable I/O error occurred on file "ebd391bc-0029-4c57-88ee-c1ca5bc08102:" 995(The I/O operation has been aborted because of either a thread exit or an application request.). BACKUP DATABASE is terminating abnormally. An exception occurred while executing a Transact-SQL statement or batch.] Error received for DB server. Error summary Error code: [30:324] Description: Error encountered when closing the virtual device. Please see SQL Server vdi.log for more details.Source: DB server, Process: SQLBackup

3152
S
Vaulter
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