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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 160 Topics
  • 543 Replies

160 Topics

C
Carl Brault
asked in Getting Started

Remote Office Appliance (ROBO) Firmware upgrade

Good day Community,Are there updates for Remote Office Appliances (ROBO)? And if so, is there a procedure to download the new firmware and to update the appliance?Thanks in advance, as usual.

2
C
11 months ago
E
Elmahdi Achraf
asked in Getting Started

Commserve fileover replication probleme

Hi,I have a problem with Commserve failover replication.the job stops in the database restore phase with the error “received failed message for job [], phase [database Restore].Can you help me please? 

1
Emils
Vaulter
11 months ago
A
Bit
Arvind NarangBit
asked in Getting Started

Network Bandwidth Calculator

How to calculate how much network bandwidth is required if I am backing up 5TB of data and backup window is 12 hours? 

3
S
Vaulter
11 months ago
E
Bit
ESSSBit
asked in Getting Started

Media kit installation issue ...

Hi, Facing issue with installation of Media Kit , while trying  ./cvpkgadd i am receiving an message and not proceeding further ...like below i tried below commands as well…Need assistance …..

1
S
Vaulter
11 months ago
C
ChrisCC
asked in Getting Started

CIS pre-hardened 11.28

Hi Community,I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows.i have deployed three times the .ova and respect the password complexity rules.it doesn’t work.I see older topics but it seems that it’s not fixed.Please advice Christophe

6
C
11 months ago
A
Byte
AlexisByte
asked in Getting Started

Download Commvault v10 R3

Hello everyone.I hope you're well.I currently have Commvault version 10 R2 and want to upgrade to R3. Can you provide me with the steps to get Commvault version 10 R3 and where can I see the requirements for version 10 R3? 

2
Onno van den Berg
Commvault Certified Expert
11 months ago
A
Byte
AlexisByte
asked in Getting Started

Windows could not start the Commvault Tomcat Service - WebConsole not loading

Hello everyone.From the process manager you can see that all the services are active, only the Commvault Tomcat Service has not started. I can't start it from the Process Manager and neither manually from Windows Services. I already checked the permissions, ports, connections and everything is fine.This is the warning/error messages from the Tomcat.log: 2023-04-14 11:03:30,245 [main] WARN  org.apache.catalina.startup.Catalina- Catalina.start using conf/server.xml: Error at (31, 77) : org.apache.catalina.mbeans.ServerLifecycleListener2023-04-14 11:03:30,245 [main] FATAL org.apache.catalina.startup.Catalina- Cannot start server. Server instance is not configured.2023-04-14 11:03:35,190 [main] ERROR org.apache.tomcat.util.digester.Digester- Begin event threw exceptionjava.lang.ClassNotFoundException: org.apache.catalina.mbeans.ServerLifecycleListener    at java.net.URLClassLoader.findClass(Unknown Source)    at java.lang.ClassLoader.loadClass(Unknown Source)    at java.lang.ClassLoader.lo

1
N
Byte
11 months ago
FeRox
Byte
FeRoxByte
asked in Getting Started

Help MediaAgent HP-UX

Dear team,👋😁I am seeking your valuable assistance to address technical issues that I am experiencing with the Commvault agent (11.28.52), which is installed on a machine with a MediaAgent role and Oracle database agent and file system agent (as shown in the attached image). The machine in question is of considerable size, in terms of terabytes, and encounters various issues which I would like to describe: The MediaAgent role was installed to send all information through SAN. However, it appears that this MediaAgent role has led to several client restarts. When attempting to stop jobs locally, Commvault processes remain running on the server, causing slow performance and interrupting the proper functioning of the databases. Even without any active jobs running on the client, Commvault processes continue to run every hour. The HP-UX 11.31 Itanium operating system server VPAR is hosted on a Superdome platform and has an Oracle database of 35TB. Its function is limited to acting as

1
Emils
Vaulter
1 year ago
C
Byte
Chris_accorByte
asked in Getting Started

CIS pre-hardened image 11.28

Hi Community,I’m trying to deploy the CIS pre-hardened ova image and i can’t login on windows.i have deployed three times the .ova and respect the password complexity rules.it doesn’t work.I see older topics but it seems that it’s not fixed.Please advice Christophe

1
O
Vaulter
1 year ago
O
Bit
OlumyBit
asked in Getting Started

Unable to install Commvault client on AIX

I have this package (Commvault.tar) and i have install it in most of the AIX server but i created a new server and i try to use the same package. it will not install. i get no error but the installation just stopped.# ls -lrttotal 416-rwxrwxrwx    1 root     system           52 Aug 19 2021  cvpkgseed-rwxrwxrwx    1 root     system          119 Aug 19 2021  version-rwxrwxrwx    1 root     system          132 Aug 19 2021  silent_install-rwxrwxrwx    1 root     system        64985 Aug 19 2021  detect-rwxrwxrwx    1 root     system          132 Aug 19 2021  cvpkgadd-rwxrwxrwx    1 root     system           52 Aug 19 2021  support-rwxrwxrwx    1 root     system           10 Aug 19 2021  pkg.xml.description-rwxrwxrwx    1 root     system       106318 Aug 19 2021  pkg.xml-rwxrwxrwx    1 root     system         9593 Aug 19 2021  Commvault.app.xml-rwxrwxrwx    1 root     system            8 Aug 19 2021  .oemdrwxrwxrwx    6 root     system          256 Apr 20 11:35 aix-ppcdrwxrwxrwx    4 root  

4
O
Bit
1 year ago
M
Byte
Michal128Byte
asked in Getting Started

Only one stream for backup copy.

Hello Commvault Community, A few days ago I configured some Auxiliary copy job from local MA to Cloud Library in Azure. I have noticed that some of the job use only one steam for the copy data. I am looking for reason why that behavior it takes place. The configuration is very simple:Media Agent with local copy → second copy in storage account Azure but connected to the same MA. I have the same configuration, but in different storage policy and in there the Copy is ongoing on tens of streams not only 1. Please help me to find out the reason of that property. Regards, Michal 

2
M
Byte
1 year ago
C
Bit
CanviaBit
asked in Getting Started

Error when copying the same sessions to a different tape

Hello, I have an error when trying to copy sessions from disk to tape, I get a message "does not need to be copied". I had previously copied this session to a tape and now I also need to copy it to a different tape.  

1
L
Vaulter
1 year ago
R
Byte
Rupankan BhowmikByte
asked in Getting Started

Commvault Hyperscale X

Hello All, I am new in Commvault  I want to know About Hyperscale X, Can I Setup Commvault Hyperscale X in Window VM? 

2
R
Byte
1 year ago
R
Bit
Ramón CBit
asked in Getting Started

Web Console - Can’t reach this page

Hi Guys,I can’t reach  the web console as you can see below: I did some troubleshooting but without any success It possibly escaped me,  some trick to solve the issue.So,  who would like to collaborate to fix this type of primary problem?Thank you in advanceI will be waiting  for  your feedback.Regard RC Any suggest 

2
R
Bit
1 year ago
F
Bit
FayezBit
asked in Getting Started

Deploy Commvault db on different sql server

Hi,We are going to refresh our Commserve server to a new hardware, but we are looking if its possible to deploy its DB on different SQL server. We searched Commvault documents but all deployment procedures found are to deploy DB on the same server. 

4
F
Bit
1 year ago
R
Byte
Robert.RByte
asked in Getting Started

Aux Copy Failed

Error Code: [13:138] Description: Error occurred while processing chunk [14591] in media [V_78], at the time of error in library [DiskLib] and mount path [[Hostname] /ws/hedvig/CVLTBackup], for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent]: Backup Job [185]. Unable to setup the copy pipeline. Please check connectivity between Source MA [media Agent] and Destination MA [dmedia Agent]. Source: media Agent, Process: CVJobReplicatorODS  Error occurred while processing chunk [16705] in media [V_85], at the time of error in library [DiskLib] and mount path [[media Agent] /ws/hedvig/CVLTBackup, for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent] MediaAgent Backup Job [202]. Unable to setup the copy pipeline. Please check connectivity between Source.CV Version: 11:28:44Hyperscale node act as media servers

4
R
Byte
1 year ago
Nate90
Bit
Nate90Bit
asked in Getting Started

Authentication for Agent Installation

Hi I was wondering how we disable Authentication for Agent InstallationIt shows as greyed out in commcell, I am aware this feature offers extra protection I would just like to disable it whilst we install multiple servers. 

1
Damian Andre
Vaulter
1 year ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in Getting Started

HyperScale X Input Validator Tool

I’m going through a design process for HyperScale X Reference Architecture, and have found the page in documentation for the HyperScale Input Validator:https://documentation.commvault.com/2023/expert/137367_hyperscale_input_validator.htmlThis mentions to download the tool from the Commvault Store on the following link: https://cloud.commvault.com/webconsole/softwarestore/#!/150/720However, I can’t find the tool in the store even by searching.  Is it possible that this tool can be re-published?

2
Pavan Bedadala
Vaulter
1 year ago
M
Bit
mdaniouBit
asked in Getting Started

Run QOperation.exe from remote server

Hi,I need to use the command QOperation.exe and others that are on the Commvault server under \ContentStore\Base .How do I make them available on my remote server ?Thanks for the help,br

10
christopherlecky
Byte
1 year ago
S
Byte
sasanka LVByte
asked in Getting Started

Commvault Trail version of 30 days

Hi Everyone, Hope doing good !! I would like to download a trail version of an commvault which is 30 days, for one of my site i went through the link below and unable to see the option of download free trail.https://www.commvault.com/trials/ can some help me to download a trail version please.

2
S
Byte
1 year ago
R
Byte
Rakesh AggarwalByte
asked in Getting Started

Uninstaller /Cleanup tool for commvault

Is there any uninstaller or cleanup tool available for commvault windows clients.Many times, it is impossible to clean the traces which creates a lot of problems.

5
R
Byte
1 year ago
T
Bit
TamerBit
asked in Getting Started

NetIQ eDirectory

We have a customer that is asking about backing up NetIQ eDirectory, and if it is supported by Commvault. It seems as though it is, leveraging the OES File System Agent: https://documentation.commvault.com/2022e/expert/19892_backup_oes_file_system_idataagent.html Can you confirm this is the case? Also, the customer is asking if there is any documentation that explicitly describes support for NetIQ eDirectory, and on how to specifically configure backups and restores for it. We cannot seem to find any documentation on this. Would you be able to provide any info? Thanks!

1
O
Vaulter
1 year ago
L
Byte
LeenaByte
asked in Getting Started

Does commvault support bare metal instances ?

Can we spin up Commvault components on bare metal instances in hyperscalers.Any documentation link or references would helpLeena   

3
Onno van den Berg
Commvault Certified Expert
1 year ago
M
Byte
Michael.BByte
asked in Getting Started

Disk caching for log backup

HiWe use disk caching feature for our SQL and SAP Hana log backups. As destination we have a Hyperscale X cluster. Now I’m not sure what happens when I want to perform maintenance for a node or if one goes offline. Does anyone have experience with this?Thank you

1
M
Vaulter
1 year ago
B
Bit
BK4LearfieldBit
asked in Getting Started

Comserve Web Server - how to upgrade SQL 2012 to sql 2016

We need to upgrade the SQL version on the webserver not sure on the steps to do so. 

1
O
Vaulter
1 year ago

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