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Getting Started

Resources and general Q&A to help you on your Commvault journey

  • 160 Topics
  • 544 Replies

160 Topics

F
Bit
FlorianSchoenheimBit
asked in Getting Started

VTL 2.0

Hi, does anyone has experience with VTL 2.0 feature?https://documentation.commvault.com/2022e/expert/135517_commvault_vtl_20.htmlWe tried to install the RPM but this already failed with this error:error: too many arguments to function ‘blkdev_issue_flush’ I was able to fix this with rebuilding the RPM and software is running now.Now WebUI is running, but I´m not able to add users for login:/commvaultvtl/bin/vtuser -a -u admin -p <password>Invalid user name/commvaultvtl/bin/vtuser -a -u vtladmin -p <password>Failed to add user. Reply from server is : There is no error message or anything else.  Florian

7
Mike Struening
Vaulter
1 year ago
I
Byte
ILYA KANTOROVICHByte
asked in Getting Started

Office 365 In-Place Archiving

Is it possible to back up In-Place Archiving of 365? I have an organization that uses In-Place Archiving for users and folders are not backed up, is it possible to change this/back up in a certain way? 

7
I
Byte
1 year ago
F
Bit
Felix B.Bit
asked in Getting Started

Problem with client name after Commcell server switch

Hello,We recently moved Commvault/Commcell to a new server (same domain) because the old one did not have enough place on it for the disks backups.We had it installed on a server named SPGEOFS01We moved it (the technician) on new server called SVGEOCVCSNow, the name on the new client still is SPGEOFS01 I want to add the old Commvault server that still exists and was wiped to host data (SPGEOFS01) But I get conflicts since the name has not changed to SVGEOCVCS everywhere and it tells me that the client already exists.Did our technician do something wrong during the switch ? How can I fix this ? He says it can be days before he finds a solution. Thank you for your help,Felix         

12
Jos Meijer
Commvault Certified Expert
1 year ago
S
Byte
ShrikantYeoleByte
posted in Getting Started

Backup media library high availability using Commvault and GCP multi-region GCP storage buckets

As a part of the architecting media library for GCP cloud to ensure redundancy, availability across regions, low latency, and cost optimization have selected GCP cloud storage multi region nearline buckets.Considerations:In GCP there are 4 types of storage class and differentiated in terms of cost of storage, location, retrieval, and operations, you can choose best as per your requirement for retention data.For high availability of storage, GCP provides multi-regional buckets in which objects are geo-redundant stored redundantly in at least two separate geographic places separated by at least 100 miles. As multiregional storage is geo redundant no need to setup secondary copy for high availability purpose this will also save the storage cost. This also enables you to share same storage to media agents in another region to restore data from same buckets if required.Configuring GCS bucket:In order to secure data, we have restricted public access and configured permissions which restrict

2
S
Byte
1 year ago
D
Byte
Dmitriy611Byte
asked in Getting Started

full backups are not start

Hello. Volumes were combined on the storage, the size of the two volumes became more than 50 tb. And now, out of 8 volumes, 2 volumes are not running full backups and even increments are not starting. Job starts, but progress stands still. 

1
J
Vaulter
1 year ago
C
Bit
CGSBit
asked in Getting Started

Looking to create an aux copy to AWS S3 bucket from ON Prem media agents

I’m Looking to create an aux copy to an AWS S3 bucket from ON Prem hyperscalers.  What are best practices in terms of enabling WORM on the bucket?  Is there anything that needs to be done with the ddb on the hyperscalers in terms of operations/maintenance?  Thanks.

2
C
Bit
1 year ago
K
Bit
KuwsBit
asked in Getting Started

Alicloud and Commvault

Hi All, I have some question about Commvault on Alicloud.Currently, all my CommServe, media agent and clients are On Prem. As i plan to do restoration for my On Prem backup to Alicloud ECSI have done create Proxy VM at Alicloud ECS.Next, i wish to know what port should be open in order my On Prem data able to restore to Alicloud ECS. And which server need to open those port.    

3
Onno van den Berg
Commvault Certified Expert
1 year ago
C
Byte
ChuckCByte
asked in Getting Started

AWS - Commvault - Cassandra Backups

We had a working Cassandra backup (6 nodes) in a production VPC.  Recently DBA’s added “DR nodes” from a different DC as part of the cluster.  Now the backup is picking up all nodes and failing.  Is there away to restrict what nodes we will be backing up?  Basically nodes from dc1 are porduction and dc2 are DR.  we only want to backup dc1.Thanks for any help you can give.Chuck

1
Mike Struening
Vaulter
1 year ago
A
Byte
Anand KByte
asked in Getting Started

Exchange 2019 DB Backup failure due to VSS

Hello Team, We are configuring Exchange 2019 DB backup, while running backup it's showing an VSS related errors.The exchange DAG is configured IP less and without DNS feature. While adding DAG client in commcell is successfully added and discover DB also with out any issue. We checked DAG client check readiness, its showing communication error. Please advise any specific configuration needed for DAG IP less feature.

1
Emils
Vaulter
1 year ago
K
Byte
kumarByte
asked in Getting Started

Added new SQL server in commvault

Hi Team, I had just added new SQL server into Commvault but while scheduler job is running i am getting below error Description: Failed to validate the credentials for instance [<instance name>]. Please make sure the provided user [c<username>] has the sysadmin role.

3
O
Vaulter
1 year ago
K
Byte
kumarByte
asked in Getting Started

getting below error when job scheduler is running 

Hi team,I am getting below error when job scheduler is running  Unable to communicate with the remote machine [zewpgtssvcvma01.corp.pri] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine. Source: zewpgtsdbpa01, Process: SQLiDA

3
Mike Struening
Vaulter
1 year ago
R
Byte
r0lansaadByte
asked in Getting Started

Unable to perform CV Failover due to error about sqladmin_cv login

I am completed a setup of CV failover and configured Livesync. the logshipping backup was successful and replication to standby CV is also successful. Then trying to perform failover to standby CV. During CV failover process the operation is failing due to Connecting to the database failed - error returned was Login failed for user sqladmin_cv.Then I tried to reset the password of sqladmin_cv from SQL Server management studio but still failed to complete the failover due to login.Would anyone has an idea on how to fix the issue?

17
Jos Meijer
Commvault Certified Expert
1 year ago
C
Bit
CostaBit
asked in Getting Started

storage policy icons prohibited status

What does mean the red icon, storage policy icons prohibited status

2
C
Bit
2 years ago
D
Bit
DheerajBit
asked in Getting Started

backup details from python sdk

Please suggest me which python script to fetch backup time of agent which we install in client machine & backup done details of backup (Like - Time ,Status,Backup Size)I’m trying with this https://github.com/Commvault/cvpysdk/blob/master/cvpysdk/reports/report.pysome part of the code like backup job summary & report but i didn’t get the details.Thank in Advance

15
Mike Struening
Vaulter
2 years ago
R
Byte
r0lansaadByte
asked in Getting Started

Upgrade from version 11.20 to 11.26 (Latest release)

Hi,We are planning to upgrade our commvault software version 11.20.46 to the latest 11.26.x (If still supported). Below are our inquiry. If our active Capacity license can cover to perform or assist us on the upgrade by the help of CV Support team? Under Commcell Environment Upgrades documentation, we can see a lot of information's about the upgrade and procedures. Being new to this backup software this cause confusion. Is there a way to provide a specific upgrade procedure base from our current setup/environment including compute requirements? (see our current Commcell environment below) Other component that need to upgrade and procedure as wellOur Commcell Environment:Commvault software version 11.20.46 Target version is 11.20.26 we have a CVFailover in our CommCell environment. Mixed hypervisor VMware, RHOSP, RHV to backup virtual machine Backup of Client application Oracle, Oracle RAC, MSSQL, MySQL, Kubernetes Let me know if I missed some info that is important to the upgrade. Appr

3
Jos Meijer
Commvault Certified Expert
2 years ago
K
Byte
kumarByte
posted in Getting Started

Linux Manually installation error

Hi There,I am getting issue on Linux Manual installation here is screenshot of the error https://prnt.sc/mOLMbaY38-n7 I have already open the port 139,135,445,8400,8403, and disable the firewall as wellShow less 

7
K
Byte
2 years ago
roc_tor
Byte
roc_torByte
asked in Getting Started

Two sites, two Media Agents, two DDBs, each site secondaries to the other, wildly different space usage

So we have two sites… one media agent at each site.  Each site has a Primary backup to that sites’ MA with a secondary going to the other site.   It’s been this way for years. In THEORY, with each site writing to itself and copying to the other, using dedupe/compression… one might think both sides would look roughly the same - as it’s the same “stuff”.  However, one site is ~290TB while the other is 440TB and growing. I’ve talked to support to find out if there was a way to reconcile this difference and, while they were extremely helpful, it seems that life’s answer is “with dedupe and compression, you’re not guaranteed the same size when these things are involved.  You’re just going to have to purchase more space at the larger site”.   Don’t get me wrong - we’re backing up more than a petabyte of data on each site, but it seems like one’s just far less efficient than the other. Has anyone else faced this situation, and how did you deal with it?  

3
Mike Struening
Vaulter
2 years ago
M
Bit
medusaBit
asked in Getting Started

Login to client in commvault

I want to login to my Linux client instances and perform tasks,

2
Mike Struening
Vaulter
2 years ago
A
Adlene
asked in Getting Started

HP StorageWorks MSL2024 Tape Library

Hello All  ,*Can we manage HP StorageWorks MSL2024 Tape Library with commvault ? king regards Adlene 

1
S
Vaulter
2 years ago
N
Bit
NagoriBit
asked in Getting Started

Delete custom Role

Hello I am trying to modify group association role and pressing OK getting below error as screen shot Security → Commcell User Group → take group property → Associated entitiesselect any entity and press remove button  Thanks    

1
S
Vaulter
2 years ago
D
Byte
drPhilByte
asked in Getting Started

Changing storage policy for a subclient

Hello,I have a simple question. Is it safe to change storage policy for a subclient? Is there any data loss posibility? Do remain old data in the old storage policy?I am asking because I need to temporarily change disk library to tape library and because data are not synchronized it is not possible to promote secondary copy to primary.  

6
Mike Struening
Vaulter
2 years ago
G
Bit
gmwBit
asked in Getting Started

How do I to remove orphan storage policy with no associated subclients?

How do I to remove orphan storage policy with no associated subclients?

1
O
Vaulter
2 years ago
A
Bit
AKJBit
asked in Getting Started

what is the purpose of sealed DDB

Hello Team, Could anyone let me know what is the purpose of using sealed DDB?

1
Mike Struening
Vaulter
2 years ago
R
Bit
RajKatta135Bit
asked in Getting Started

Commvault software download

Hi everyone, I’m new to Commvault Backup. So pls can anyone tell me how can I download the Commvault Backup Software? Please guide me in step by step process to install.

1
O
Vaulter
2 years ago
S
Bit
Sébastien MaheuBit
asked in Getting Started

Hyper-V configuration

Installation of Hyper-V cluster in commvault. Agent Virtual server installed on the commserver and on the 2 hosts of the hyper-v system.The client in commvault has been created with the name of the cluster and with the 2 hosts as nodes of the virutal server Hyper-VNow the problem is that I see only the first host in the browse of the subclient. And all the VMs of this host. Can you assist me? If I select only the second host as node, I can see all VMs from this host, so I presume that’s not a permissions issue.  

7
Mike Struening
Vaulter
2 years ago

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