Getting Started

Dear Team, We are planning to upgrade to a new CommCell server with an updated Commvault license.The current CommServe is a physical server running on Windows Server 2012, functioning as both the CommServe (CS) and Media Agent (MA) and additionally the commvault license End of support.As part of the upgrade: We will deploy a new virtual machine with the latest Windows OS to serve as a dedicated CommServe. A new physical server running Oracle Linux OS will be provisioned as the Media Agent. Kindly advise us on the best practices for deploying and upgrading the backup infrastructure in this scenario.Thank you for your support. Regards,Mani D 

Hi,I am facing issue with accessing commvault command center every time I am getting “Please wait while our servers start up. This may take a few minutes.” message on the web portal.RegardsAbhishek 

We recently loaded up a brand new Commserv. Upon configuring On-Prem Exchange Mailbox backups there was a cleanup job policy created that was configured and enabled. On first run after the first mailbox run (Close to 4700 mailboxes) the job deleted about 1.8 million e-mails from exchange based on the settings of the job which appears to have picked1 day past our retention date to clean up everything. Our retention date is 90 days so the job used 91 days.  Has anybody else even seen where the cleanup job automatically enables when an exchange plan is created and uses defaults?

Hello,I have clientes with commvault agent installed but no register on commcell. When i try register the client with the option “Fetch the configuration information from the client that is already installed in deocupled mode”. from the client's cvfwd.log log file i see that following6416 07a0 03/11 12:17:10 DT:00043 CN:92536 [COMMSERVER_ID->CLIENT_HOSTNAME:cvd] ERROR: Client connection failed on CLIENT_NAME: No direct tunnel to CLIENT_HOSTNAME6416 07a0 03/11 12:17:19 DT:00044 CN:92538 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {afcbd2b3-ae18-b5a3-2f6e-12e4be337e94}6416 07a0 03/11 12:17:50 DT:00044 CN:92539 [local->COMMSERVER_ID:AppManager netw] Successfully completed client connection {455e23f1-a693-5152-5a2e-4a1dc262f5f4} the client port 8400 is listeningnetstat -ano |findstr 8400  TCP    0.0.0.0:8400           0.0.0.0:0              LISTENING       1480 What could be happening? Regards  

Hi Team, I observed that HistoryDB size got increased which is around 25+ GB. What might be the cause and will it impact the performance and what troubleshooting steps we can take to address the issue.

Hi All,I have to create an automatic alert in Commvault that notifies each individual client machine (or concerned party) when his backup job fails and only the individual client will get the the alert mail whose backup jobs are getting failed not other client agents except commvault admin.RegardsAbhishek

i can not download  Innovation 11.38 - Full Media kitit keeping says Contact your software provider to obtain access to this package.what is the reason and how i solve it ?

Good morning,I must download Old CommVault version not available with Download Manager How can I do? Regards,Marco

Buen día reciban cordial saludo.De su amable ayuda, los backups de 16 máquinas virtuales  salen con errores o con backup fallidos y necesitamos consultarles si es posible configurar a Commvault para que realice esos backups sin tener en cuenta el tema de los snapshot ?Los errores que arroja el sistema son como los siguientes:(Es un tema que no no es posible resolver desde el área de Infraestructura por temas de capacidad y obsolescencia de los equipos). 

Hello,I’ve created 1-touch recovery dvd using this procedure https://documentation.commvault.com/2023e/expert/1_touch_for_linux_single_stage_dvd.html but when I try to boot from the media I’ve created the system cannot mount dvd and cannot find /dev/hd* devicewhat could be the reason?

The doc state:  Use a volume dedicated to the index cache directory formatted with a block allocation size of 32K.(Best Practices (Indexing Version 2) Is this the LogicalSectorSize [Bytes Per Sector] or PhysicalSectorSize [Bytes Per Physical Sector] in a Windows server NTFS volume or is REFS type to be prefered ?

Hello,is there a way to configure the format of a PDF report created in CommandCenter/Webconsole? I know there is an additional setting for reports greated in Java GUI, but this is not working in CommandCenter.Thanks and regardsThomas 

We have SSL error on Command center and Web Console. How to generate SSL certificate and apply it.

Title says it all. This client is in my left sidebar of the Java Console, containing an Agent called “BigDataApps”. The install date is in April 2018, which is when we set up Commvault in our environment - I was not present that for, and none of my team knows what it is either. Is it some default sub-component of Commvault? I looked in the Documentation Search and besides references to REST API, I can’t find anything definitive.

Hi,I have a problem in exporting emails to CAB files. The job isn't starting and display an error message. Note: export emails to PST file are working fine.

We want to use encryption for our backup to ensure that our backup data is secure, and when we restore the backup, the decryption key must be required. 

I cannot login to cloud.commvault.com it is telling me invalid username or password

Hi team, Can we assign PST ownership based on the PST file owner? for deleted mailbox from the content.Thanks,Amr

Does a return code “0” mean that the backup was completed successfully and no files have been skipped? Is there an official link that can confirm these codes? Asking because we want to use the status code “0” in an automated process.

We have over 100 systems in our CommCell computer group and most of the systems are backing up just fine. We have two schedules, a monthly full on the first Friday of each month and weekly incremental jobs. However, on one large file server, the incremental backups are routinely being converted to fulls. I see these messages in the job history: Backup job has been converted to a full backup because Data   Verification detected errorsThe full backups are causing quite a load on the file server. Looking at the job history, about ½ of the jobs are being converted from INCR to FULLs. How do I track down what is causing the verification errors so that it doesn’t have to convert incremental to fulls? Thanks,Q

Is the client machine with DEBIAN OS 6.0.7 compatible with the commvault version 11.32. I have tried in many ways to find the answer for this but not able to get the proper answer for this. Please help me on this. Thank You.

any document for Microsoft 365 with AWS.

Hello,Lately we’ve been seeing the “Error Code: [17:179]Description: Following errors occurred while scanning: [Failed to scan the content]” popping up on some of our Windows file system backups, causing them to fail. The subclients of said servers have no content specified, they backup everything. I’ve also tested with only backing up drive C:\ but the same error appears. When I check for the VSS state they all appear “Stable” and show “No error”. I’ve also tried running backup without the “System State” option just in case. Looking at the logs, I can’t really see a real reason as to why this would happen. Has anyone faced this issue before? What else can be attempted to fix this? Thank you for your help and have a nice day. Best regards,

Hi  We have multiple archive and cleanup policies, and we want to assign them based on Active Directory (AD) group membership. However, we’re encountering an issue where the default policy takes precedence, even when a user is a member of both the general group and a specific group.Our goal is to ensure that the policy assigned to the specific group overrides the general/default policy. How can we adjust the priority or enforcement logic so that users always receive the more specific policy when they belong to multiple AD groups  

Hi guys. A simple question¿How can I enable the file system agent of CommServer on the CommcandCenter?Since version 11.34.X the Commcell Console is not “available” so I not able to do it from there.File system agent is obviously installed as it is the CommServer but not available under the Protect > File Server list. Regards.