Self-Hosted Q&A

Hello, we have a 3 part storage policy that snaps, copys to vault then once a month a backup copy runs. The backup copy has stopped working now for the past 3 months. The jobs are stuck on “To be Copied”. When I manually run a backup copy, it tells me no data needs to be copied. The jobs in the primary and vault work fine. The tape drive has available tapes. I dont see any obvious error or connection issue. Do you know which log in the Send Logs zip I can look at to help troubleshoot this issue? 

There are AD plans available in commvaut- but that only backs up the objects. The only way to get the full backup is a system state- which is not included in an AD backup. There is also a test workflow within the command center that will test the forest recovery. My questions is - has anyone had to actually do a domain restore? Im not talking Bob’s account that was deleted, but an actual domain controller restore and domain restoration. I would love to hear about it.

HiI’m pretty sure that last year when I briefly investigated this I was able to “partial” restore from export backups for RDS Aurora Postgres - I restored a TABLE ONLY.Now it seems I can only restore the entire database - has this functionality been removed? This is pretty critical to our use-case for using CommVault.Any help?Mike

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

Hello, What does mean the red icon under the Primary copy for an aws Storage policy ?   Thanks! 

Good morning,I want to perform a Commvault upgrade in our infrastructure. We are currently on version 11.20 and I want to install the version 11.28Currently, the commserve and the SQL Server and the Media Agents are in version 12.Can we perform the upgrade directly on the current servers?Should we upgrade the SQL Server version from version 12 to version 16 on the Commserver which is in Windows 12 version?What is the best way to schedule our update?Thanks in advance.Best regards

We are having Open VM System which are running critical application and we don’t see any detailed information about the backup protection method for Open VM System. We are having 2 different types of hardware for this VM system.ALPHA Server ES80 ModelBL860The OS versions are Open VMS8.3 and 8.4 respectively. Currently we are taking the backups using agent based  backup for these machine through the networker and customer is query on how the Commvault will protect these systems.  

Dear Commvault and Oracle gurus, have you ever experienced the following error regarding Oracle database backup in Commvault? DB errorRMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 06/01/2023 11:01:14ORA-19506: failed to create sequential file, name="4611555_GAHEP_uy1cq7en_40444_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   CreateOraObject20: Job[1701111] thread[20791]: Setup Pipeline failed.RMAN> Recovery Manager complete.] Do you have any idea for troubleshooting?

Hey everyone, so as the titles states we are running Commvault 11.20.82 on win 2012 R2. Right now we are just considering doing the OS upgrades as 11.20 is still LTS until 2025; but if there is simple way to do them both without breaking anything that would be great. From what I understand this is an agentless setup, with Commvault talking to the hypervisor/vcenter, and the server being a VM itself backing up to netapp storage. Let me know what you guys think would be the best way forward or point me in the right direction.

Hi,on my new DC (behind an internal Sophos firewall) i have installed the AD plugin for commvault.When i try to browse i can’t see the content of my AD.On other DCs (no FW between it) it works fine.The network admin says that nothing is blocked.He catches the traffic from DC to Mediagent and Commcell.What can causes this?RegardsDennis

I have a problem with block replication. 2 physical servers with windows, on the third one I have RP store. On each I have a CV agent.  The data is replicating but without recovery points. Synchronization status   - Replicating, with problems, Failed to open RP Store, will continue replicating in latest recovery mode until RP Store comes back online.BLrSvc error is 150:127  Can't find any solution for this problem. 

Hello Everyone,Currently our Synthetic Fulls that do our weekend backups are taking way to long and putting our system at risk.  They run well into Wednesday and they kick off on a Friday Night.  I have seen other posts about simultaneous Synthetics slowing down the system and we do have them running against one business server, however the way they were setup before my time each job is doing different sections of that drive.  I am trying to determine how to alleviate this issue.  Would SSD drives for our Media Agent help, we currently still have old mechanical drives installed.  Do we need to throw more processing power at the Server itself?  We are trying to roll into Metallic to replace tapes and at the speed the backups happen even if we can get our system to send to Metallic instead of tapes it will be so many days behind if we do have an issue we are pretty much dead in the water.  We are not a huge company, and I feel like a Synthetic is only supposed to write the new

Hi,I am looking for a way to return a list with the Barcode (V_XXXX) numbers that was used for a specific job including CHUNK names via API or qscript if possible?I have not been successful in my attempts.Hopefully there is something available.Regards,Ignes 

Hello, I would like to know what is the difference between configuring a backupset to collect the following content: //*/.Which of the 3 options should backup the entire server? What does each of these options collect?

Hi Folks, How can migrate from veeam to commvault? Any docs available? 

Hi everyone, Commvault is starting to offer solutions for customers to restore their operations under the metallic flag. One of them is the restore of your CommServe using a DR backup, if you enabled the cloud upload. This got me wondering as accessing data from our Commcells or other data behind sso.commvault.com does not require tfa/mfa or offers the possibility of enabling tfa/mfa. Especially in the use case when we talk about our DR sets containing encryption keys to our encrypted public cloud storage (S3, Azure, metallic storage, gcp storage, etc) I think we could be running quite a risk here. What is your take on asking for TFA/MFA on sso.commvault.com? Personally I think Commvault should enable it sooner rather than later, but curious to hear other perspectives.

Am trying to backup Ec2 backups from another accounts in same region, but we are not able to discover Ec2 from another accounts Have followed below link already but didn’t help. is there any thing specific permission need to provide from AWS ? https://documentation.commvault.com/2022e/essential/108958_using_resources_from_admin_account.html?_gl=1*nena64*_gcl_au*MTQwMzk4OTYyNy4xNjgyNDI0MDEx

i have a DDB full recon job running its been somedays since our ddb is corrupted ,  i need to restart below services  commvault media and library managerand commvault media mount manager  can anyone confirm will it affect any current job , especially the ddb recon job  

Here is the error that I’m facing after upgrading the client from 11.24 to 11.28. Error :[Rollback segments update failed:[ SQL*Plus: Release 19.0.0.0.0 - Production on Thu Jun 1 16:38:42 2023 Version 19.12.0.0.0 Copyright (c) 1982, 2021, Oracle. All rights reserved. SQL> SQL> SQL> SQL> Connected. SQL> SQL> SQL> SQL> SQL> SQL> SQL> 2 3 4 5 6 7 8 9 10 11 12 select distinct 'U,', c.name || ':' || s.tablespace_name from cdb_segments s, v$CONTAINERS c where s.owner in ('SYS', 'SYSTEM') and c.CON_ID = s.CON_ID * ERROR at line 1: ORA-01219: database or pluggable database not open: queries allowed on fixed tables or views only SQL> SQL> Disconnected from Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production Version 19.12.0.0.0 ].] I have already added the sORARUNBKPONDBROLE  option with value ‘1’. Please help me to fix this issue.

Hi Team,I have this Scan phase issue where the scan took longer for one particular subclient (NFS volume) after Synthetic full job. Is there any setting / need add any additional setting to make this scan phase finish faster?  From the logs and behavior, I can see the mounting not happen and the scan result from the logs is 0. after many hours, it will act to mount the snap and scan the folders. what may cause this issue?I only can suspect the subclient as the other subclient working as normal. The CIFS subclient for this same SVM have no issue.   

Hi all,We have a number of subclients which target our virtual server environment. These subclients select virtual machines to backup via tags.We have a couple of subclients which are currently not being used, but the option is available for them to be used. As a result, jobs against these subclients fail with a “[91:478] No virtual machines were discovered for this Subclient. Check the subclient content and configured filters.” error. This muddies our reporting even though it is intended and understood.Is anyone aware of a way to prevent these jobs from explicitly failing? Ideally, they would complete with simply zero VMs backed up. We’d like to leave backup activity enabled for these subclients and schedules targeting them in case VMs have the tags added to ensure that assigning the tag is the only action required to initiate backups.Many thanks for your time any any suggestions. 

Hello! I am running VMware VM backups via SAN transport mode. Several of the VMs have virtual RDMs. I would like to exclude them from the VSA backup and run them via FS iDA inside the VM.  How to achieve that? Regards,Pedro

Fun times ahead- I am over having multiple commcells per enviroment. It served its purpose but now with consolidations complete- I am ready to bring everything into a single commcell. So - I have read and used migrating media agent to new hardware documentation many times. Same with commcells-- but now… I am wanting to move the media agent- with all the jobs and clients-- to a new commcell. Would a seperation be the best approach? Is this possible? I am sure the instance has something to do with it -but looking for good examples. Anyone else done this? Thoughts on what you would do different? Lets talk! 

Hi Team, I have facing some issue in our infra, While try to take the backup of one Mysql Databse serverwe are getting below errorCurrent Commvault version which we are using:11.28.32Error Description:Backup of [DBname] MySQL database failed. The error message [mysqldump: Couldn’t execute ‘SHOW FIELDS FROM ‘visitor_cars_child_view2:View ‘DB name.visitor_cars_child_view2’references invalid table(s) or column(s) or function (s) or definer/invoker of view lack rights to use them(1356)] is received during backup. Could you please help on this above case  

Hi,I have a question about Additional Setting: „bSkipFreeExtentCheckOnDDBPath”. What is the parameter on the MediaAgent used for? Can safely removed? or should it stay? I can't find a description for this parameter in the documentation.  Regards,Michal