Self-Hosted Q&A

Hi all,We are creating an AirGap Solution towards another Azure tenant.The AirGap solution contains multiple Network Gateways and MediaAgents with Storage Accounts attached.Question:1. Does anyone have experience using a Azure Private Link Service to sent AirGap Copies using the Azure Backbone Network?2. If yes, how did you configure the Azure Load Balancing?How I think it’s working: 

Hello everybody,I have just received in my mailbox the warning for Metallic Cloud Storage Service license expiration. Where can I check the exact date of expiration? I tried the License Summary Report but it shows License expiration: N/A in the Metallic paragraph. Thank youGaetano  

Hi Team, Is there any way to connect the Physical Tape Device into Virtual Machine under vmware Esxi Host?The VM will install with Window OS. Is there any possible to do so without physical Media Agent? Please advise or share any related document.Appreciate the help to guide, if we can use FC/ SCSI connection to connect both VM & Tape Library. 

Hi All, our security team ask me if its possible to install the trend micro av software on the frel. We used the ova template from comvmault. If its okay to install the av agent are the normal excludes for an mediaagent under linux enough or did we need more excludes ? 

Hello, is there a road map for 1-touch recovery for new Linux and Windows versions?I am missing windows 2022 and Linux RedHat 8.6, do we know when it will supported?I am running currently Commvault 11.24.53regards Jürgen

Hello all i have a file system agent on a Linux server and I can browse the file system but not completely backup directories. the directories with highlighted green, not backup as in the following screen directories not backup highlighted green  /usr/sap/transNote :I can browse the directory with no issue 

Hello all  I have upgraded from 11.28.36 to 11.30.40 and after the upgrade, I notice  sap backups failed due to the following screenshotwhen I browse ClHanaAgent log on the server I got the following  

Appreciate if someone can clarify below question,we have critical system backup run mid night and if incase the backup job doesn't complete before working hours we need the jobs to be queued or killed , which one to use  , i can below option for schedule which i can apply for individual task under a schedule , what if I enable total running time but didnot selected kill running job when total running time expires ? and if i set blackout window for client or server groups how it will affect,suppose my job starts at 12 am midnight and i set blackout window from 8 am to 6 pmwhat happends to a job which started midnight and could not complete before 8 , will it get killed or suspended or queued ,?i can set blackout window for individual client from java console can i do the same w

Good morning,When browsing databases, protect->databases->Databases tab up top.  I’m filtering for Type= SQL server.  It’s displaying SQL server, Postgres, and MariaDB as well.  Has anyone seen this behavior?  Seems like a bug.  We are on 11.30.36.Thank you

Hi Team, Greetings! while trying to browse the files / folders for the VM, we are getting below error. cvfbr_validation looks good and validation fine. connectivity to MA / cs via 8400-8403 is good as well. still not sure why getting this error. any help will be appreciated.  Browse failed due to error while mounting virtual machine: Client mediaagent1 can not attach service in cvfrelp1*cvfrelp1*8400*8402. Please address communication issue between this two clients..]: [2] Args Pushed, [1] Args expected

We're running FR30.43 and a customer asked us if there are ways to improve backup/recovery performance of a Windows File Server cluster based on Windows Storage Spaces Direct. Our customers manage everything via Command Center and have to access to the CommCell console. From the CommCell console there are/were several ways that allowed you to improve backup/restore performance:Enable the option "Allow multiple data readers within a drive or mount point" Increase data readers Spread contents over multiple subclientsBesides the last one mentioned the other two mentioned cannot be set/tweaked when you use protection plans. So, my questions is what is the default behaviour when using plans and what options can you implement that improve backup/recovery performance for large file servers. 

one of our client need test the one of the backup in every month to make sure that they have a working backup copy , is there anyway we can automate this process where each month end, it trigger a restore operation to using live mount and does the testing and delete it ,and send a report to team, is it achievable using workflow , can anyone help how can i build 

Push installation is failed on Linux Agent. Error Code: [68:176]Description: Client might not have connectivity from CommServer/Remote Cache or user credentials provided are incorrect. Ping is workingTelnet is working from client to commcellRemote cache is update to date 11.63 verssionVerified user name and password RegardsRobert

is it included in the commvault oracle backup phase , or if a customer want to export and backup this is there anyway to be done it with commvault , instead of backing up the  dumb saved location 

Hi, in the advanced restore options in BOL.https://documentation.commvault.com/11.24/expert/34600_restoring_sql_server_data_with_exclusive_database_access_option.html It says : Restore of database fails if exclusive access to database cannot be obtained. In such scenarios use the Drop Connections to Database option to drop all existing connections to the database. By default this option is set to false. But at my customer this option is enabled by default ! Where can you change this to OFF by default ? Thank you,

I have an Oracle Linux 7.9 system that was configured with 1 touch and ive done a BMR on different hardware (same configuration) with a new IP and hostname and also selected the option to clone.  The one touch restore/clone went well on the other server however, a full 1 touch back up on the original is now throwing an error and Im unsure what I can do the rectify the issue.The specific message I receive is:Error Code: [6:966]Description: System state backup failed : [Failed to create a tar archive containing /tmp/initrd.img /boot/vmlinuz-5.4.17-2102.201.3.el7uek.x86_64 /tmp/ARCH /tmp/binfmt /tmp/ver ]Source: Hostname, Process: sr when i look at the server, initrd.img doesnt exist in /tmp.  Neither do the subfolders /ver or ARCHIve tried to reinstall/repair the client on the original machine, but it has not helped.  Any ideas what i can do to get

Hi,I’m trying to configure an automatic schedule for archive logs, We’ve configured the automatic schedule as the following screenshot: We would like to know if that percetage is associated with the disk utilization and if its possible to configure with the FRA utilization, for example, when the FRA is 70% Full run an archive logs full backup.We’ve testes and doesn’t seems to run the backup but a second opinion would be great. Best regards and thanks in advanced.

HiWe want to upgarde Hyperscale 1.5 OS current 7.7 to latest 7.9 and we have follow following URL Installing Operating System Updates on Existing Nodes (commvault.com)Initially it failed due to to able to download OS upgrade from Commvault site during creation of remote cache, then we have fixed download and downloaded. Now we running script  “./cvupgradeos.py” and getting following error, how we can make RPM query complete “Previous software download and rpm query job was not successful. Please ensure that RPM query completes successfully before running OS upgrade”  Thanks 

We have multiple backup data libraries (50TB+ each), we have mirrored one using storage mirroring techniques (NetApp). We’re planning on going into maintenance mode and changing the library mount path to new location after syncing and breaking mirror relationship.  Is there anything we’re missing or need to be aware of when modifying library backup data paths?  

In the past I believe (after upgrading the commvault environment, commserve/media agents, etc) a standalone java console would prompt “download and install updates?” and then the user would click “yes” and it would upgrade itself.  I’m on 11.24 and my standalone consoles are just throwing up a pop up saying basically ‘the console is behind. upgrade your console’. The console still runs after hitting “ok”, but its rather annoying.In the past (if a console would not auto update when launched) I would have to manually build a package with an installer tool, copy it to the client machine, and then run the upgrade.Is there a way for users to “upgrade the console themselves” through the Java UI ( or a setting that will cause the console to auto upgrade if needed?) without having to build an installer/upgrade package and send it to them?

Does placing the system-created ddb backup within a deduplication storage policy have any effect?Or is it preferable to set the storage policy of a system-generated ddb backup to no deduplication policy? 

Hello, We have some data/volumes/svm backed up from Netapp using NDMP protocol. Data was baked up when CS was v11 FR24. Meanwhile the data was migrated to a new Dell Unity NAS device. We have in backup as well the "new” migrated data using NDMP protocol (CS v11 FR28/2022e), while the old SVM on Netapp was decommissioned. I need to restore cross-platform some files/folders from NDMP Netapp backed up v11FR24 into NDMP Dell Unity backed up now via v11FR28. The idea is i do not have the option to select as destination any Dell Unity device (so nothing in the drop down menu as an option for Destination where to restore, only some bunch of unix/windows servers). Is this type of restore supported? i remember in the past that i did it (Netapp to dell, but fr24 to fr24), not so sure though and i might be wrong. Any thought/hint on this it will be highly appreciated! Thank you!

Good day Community, I did Windows file server archiving in the past using the CommCell Console. But now, using the Command Center, get’s me so confused.I’m not talking NAS, but simple Windows Servers. Which packages should be installed, and where? Do I install packages on the Windows server itself? Do I just use a MediaAgent as an Access Node? In this case which packages on the MediaAgent? And to make sure that stub recalls work for people having a mapped drive on the Windows server?I try to understand BOL (Essential) and can’t figure it out, and been spending hours in labs not able to make it work. :-(If someone could go over the high-level steps would be AWESOME!And just in case, is DFS still not supported for archiving?Thanks in advance.

HiIs there any way how to remove the setting  sCSINTERFACELIST on the media agent?The reason for my question is, because I have removed Commvault LiveSync, and the old Commvault standby node is removed also. And I want to avoid any communication to the old standby node. Thanks in advance!

I’m deploying the authorisation workflows for the usual functions in a few environments. We already have a robust role-based access methodology where only privileged accounts have access to the system and a different account (higher privileged) has master rights, no low-level accounts have access to the system.The issue I can see is that the authorisation workflow sends an email to the privileged users in the groups that I choose to be the authoriser, but none of these users have valid email accounts so won’t get an email notification that there is a request to approve.Apart from having eyes-on-glass on Command Centre to approve requests what have people done in a similar situation?All users are authenticated via SAML using AzureAD for MFA so email addresses get synced from there.  Perhaps we could have a local account with a Distribution list for all approvers but then the local account would have to be added to the “users who can authenticate” list which