Self-Hosted Q&A

Hello,We have backup server  CommServe Simpana version 11 on Windows sever 2012 R2 Standard, and we are planning to migrate the commserve from win server 2012 OS server to new hardware Windows server 2022E.But, we have a problem with a low space on backup server 4,39GB free of total 67GB..I have noticed that SoftwareCache is C:\Program Files\CommVault\Simpana\SoftwareCache is 15.5GB.Is it recommend to delete that SoftwareCache to free up space on old backup server?Best regards,Elizabeta

So I created a job summary report from the commcell GUI, filling in all items abd adding it to be scheduled. The report is created a a CONSOLE report. But when I look at the result in the scheduler it’s been, magically or by commvaults visdom, changed to be a job summary webreport. Nothing noticed me about the change and in the GUI there is a specific selection to create a Job Summary as a web report.Where can I find the announcement of this change?? The web report contains loads of informatiuon I don’t need, so now I have to go and build a new customized web report? Where as the GUI report had an easy click “summery” I need to create a new report with just that info.If anyone can point me to that “one button” on the web report I’d much appreciate it. I understand that Commvault is trying to make things easier and more streamline, but that defenetly is causing issues in some areas, specificlly if one is used to the more granular

Hi folks,I’m a relatively new Commvault admin so I’m learning a lot of this as I go. My teammate and I were tasked with testing a back-up to S3 storage hosted by our overarching IT dept. We set up an aux copy to go to the S3 bucket, did our testing, and now I need to clean up the remnants of our testing in the Commcell Browser. I’m not sure if I can just “right click and delete” or if there is a proper way to remove everything.Here is what we have:Storage Resources > Deduplication Engines: one related to the S3 storageLibrary: there was one for the S3 storage, but this was removed at the conclusion of our testingStorage Pool: one related to the S3 storageStorage Policy: one related to the S3 storage, a second one under our main storage policy related to the S3 bucket (the actual aux copy)The part that I’m a little worried about is the ddb for this test ended up in the same folder as the ddb for our global copy policy, so I don’t wa

Hello, We want to enable Software encryption on Commvault and in the documentation, I found that all encryption keys are stored in the Commvault Databse. Can we also have the possibility to store these keys on another place (cloud, server, vault ) ?Thank you in advance for your help.Best regards!

Hi ,i have schedule a monthly full backup on every month 1st , and there is extended retention for monthly backup set for 6 month ,  but i have read the below i want to know which backup will be selected for extended retention is it the one i scheduled or automatically the based on the start time ?A backup job will be selected for extended retention based on its start time. For example: If a backup job starts at 11:55 pm on August 31st and ends at 1 am on September 1st, then it will be selected as the last full backup for the month of August and will be picked up for extended retention i want to know which backup will be selected for extended retention is it the one i scheduled or automatically the based on the start time ?

Moving to a new NAS for our file system. How can we ensure STUB data is copied and updated? We use Robocopy.  

For some reason, there’s a setting that I cannot locate to disable Automatic Maintenance Release Updates. I know this happens because when I login I get an Information dialog box that says, “Commserve is at version (11.28.56) and Commcell console is running on version (11.28.44). You must install the latest updates on this client to use it effectively.” Does anybody know where this is located?

Hello Community, ###When data from previous backups is deleted, you can view the deleted items on the Browse tab of the Restore Files page###https://documentation.commvault.com/v11/essential/4431_displaying_or_hiding_deleted_data.html#:~:text=From%20the%20navigation%20pane%2C%20go,The%20Restore%20Files%20page%20appears.I have a question regarding the restoration of deleted data mentioned in the above article. I would like to know if it is possible to restore deleted data in the following scenario:IDA: Wins file system / vsa for azureSuppose daily incremental backups (15 days retention) and regular full/syn full backups are performed once a week (15 days retention)., and monthly backups are kept for a year, with backups occurring on the first day of each month. On day 1, a file is created and deleted on day 4.Three months later, the customer wishes to restore the deleted file from day 4. Is the deleted file i

Hi, we have different amount of clients to update in tabs: content and summary. Is it a bug? I’ve stage the csdb and have the same issue. Below 18 clients needs update: and here only 12 clients requires update: Regards,Lukasz

IHAC who has a requirement to encrypt all data in-transit for CV.  They use encrypted disks so they only want to encrypt data in transit for all clients.  There does not appear to be any way to do that globally. 2 questions….. Can we turn on in-transit encryption across the commcell? Should we just use the CC level force encryption across the board and not worry that the disk drives have HW encryption enabled (ie. There is no risk to double encryption) Thanks, Phil

Hi, Following documentationhttps://documentation.commvault.com/2022e/essential/97847_privacy.htmlit’s possible to configure Privacy on Commcell or Company level, but recently customer made a case that this won’t be ideal in their environment and they would rather apply it on user group or plan level. Since documentation doesn’t mention it, I assume it’s not supported, but wanted to ask here anyway in case there is some hidden magic setting that allows it. So I guess the question is: is it possible? 

Hi Community, I’m trying to restore a server to new hardware using 1-touch restore but I've hit an issue. The back up job runs and stops at 90% asking for Mass Storage Drivers. When i look in the log, the below drivers are requested: 2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [megasas35.sys], service name [megasas35]2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - [ ] Checking target device: Type [MSD], driver [iaStorE.sys], service [iaStorE]2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - [ ] Could not find a matching driver at any of the readily available location(s)2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was enco

Hello! I’m being tasked to simulate a DR for a system (server and DB) from tape exclusively. I’ve only done normal restores and I’m not sure how/if I can do that from a tape while having the backed up data on my disk library. Any ideas? Thanks!

I have several of the CommVault reports (notably the “APSS - Missed SLA Report”) keep referring to clients and virtual servers (backed up with the Virtual Server Agent) that are either deconfigured (if a client) or removed from the VM group (if a VM).Is there something I need to be doing when removing a VM from virtual server backups, or deconfiguring a client so these do not show up on reports?  I’m not sure why 100% of all deconfigured/removed VM’s are not showing up on these reports, only “some of them” Note: some of these were “last backed up” in 2015, 2019, 2020, etc. they all indicate “No Schedule” or “No Job within SLA Period” as the “reason” which is 100% true as they have been removed/deconfigured a long time ago. 

Hello Community,I am looking for some way of the manage credentials by API, to create new one cloud library in Azure and automated process creation new cloud library in Commvault. I checked the link with API but inside is lack of details about the topic. Cloud someone show me the details for that API request? Reagrds,Michal

I’ve been unable to access cloud.commvault.com & documentation.commvault.com all morning (Australian time).Partners.commvault.com and community.commvault.com are still fine (or I wouldn’t be able to post this question).  I’ve had a couple of colleagues check from different locations and they are seeing the same. Any known issues?

Hi, There is an option to assign users or users group to a plan, but recently customer made a case that they are more device-centric then user-centric when it comes to assigning new devices to employees. They asked if it’s possible to assign devices to plans based on hostnames rather then users/owners. I would really want to help here, but I’m not aware of such option. Please let me know if it’s possible or not.

Hello, I was wondering what would be the best option or settings to backup windows file servers. I see that block-level is an option, with a few restrictions.I also see that, creating multiple subclients for the folders under the file server drive could speed up the process. Is that is? Any other thoughts?Thanks

can we please have the same help button that is in Java GUI to be presented to the command center users so when using command center to configure or make changes, may be using the 3 dots to add the help section to open BOL \ CV DOC of the configuration of this page? This will make everyone’s life so much easier  

Hello, Team I have a client who is looking to backup their databases from Azure VMs to a storage On-prem. What is the best approach to take to achieve this in terms of resources and config?

Hi, i have a subclient of a oracle instance that on preBackup it’s perfoms an export and on post delete export on Filesystem…sometimes the prebackup doesn’t work at first time and retry more time, i not find where i set retryI wolud like only one retry, can you help me?thanks 

Hey guys!!I'm having the following problem, I have 24 Linux VMs in a given VM Group, due to a wrong configuration in the filters, in the preview a total of 387 Windows Vms were listed that were not backed up in the Linux VM Group. When verifying in the Vm Group Windows, the backup of these machines was performed.In view of this, I ask, is there a way to clear this count by removing the machines that are not part of the VM Group, leaving only the VMs in the right group?Hugs!  

Hello All, I would like to create new mountpath for cloud library. I performed the same request by powershell which I can get from part of View: Unfortunately Put shot by powershell send me 500 error without more details. Does someone have that type of issue and can help me with that case ?Regards, Michal

What are the implications of running LiveSync across 2 sites each with a CommServe and automatic failover set to occur? In the case of a Primary CommServe failure I see no issue and expect the monitoring nodes (both sites) to trigger transfer of the primary function to the CommServe at the other site.However… What if site A becomes isolated from site B with a network failure between both sites? I expect the Primary Commserve continue to run its site but will the CommServe in site B become active at site B as well with the monitoring nodes there losing connection with the CommsServe at site A? Will this result in a “Split Brain” condition across both sites??? If so, what happens on network reconnection??? 

Hello!VM group has data readers set to 6. But during a backup it reached a lot more. Does any one ever seen this?  Regards,Pedro