Self-Hosted Q&A

Hi,How to delete the stale jobs(after retention) automatically becuase the cleaning up the job consuming more time. Please helpThanks 

Hello we are replacing our backup storage and have chosen a Netapp E2860. Is there any experience here in the community with this system or a few tips that we could still consider in the configuration? LUN size, block size other features ? Kind RegardsThomas 

Hi all, I just generated two Infrastructure load reports, one for 24 hours and one for a month.While the 24 hours report is giving me a less than 30% CPU usage for most of our mediaagents, the one month report goes up to 70% CPU utilization.In particular, when comparing the last day on the ONE MONTH report with the complete 24 HOUR one, they do not match. I would expect to see an average of the 24 hour usage as the last value in the month report, but I am rather seeing the highest value in those 24 hours being reported in the last day of the month report.Is this correct? Does the one month graph reports only the highest utilization values of each day? (instead of an average of the usage through each day) please advise. Sergio 

Hello Everyone, I would like to understand if SQL AAG(has 6 nodes) can be selected as the source client while configuring a replication group from command center. My customer has a similar set up where the Pseudo AAG client is source and destination is stand alone SQL DB in the replication group. Has anyone worked on a similar configuration, please share your experience.  

Hi all This is more of a roadmap query.We have a POC that requires DB2 Backup/Recovery using Commvault. The caveat is that DB2 is hosted in the Model9 cloud infrastructure. My understanding is that this isn’t supported as yet. One of the other backup products out there is claiming they support this.Is there any available information on this from a Commvault road map?Thanks,Mauro

Hi, I’m seeing a new functionality under SharePoint Plan in the Feature release 2023 (11.30.30)but I can’t find any detail on what's been backup and what can be restored from that backup ?

I can't delete an azure cloud mount point and also the library that this mount point is associated with.When I do the deletion, commvault sends me an authorization email, but the deletion is not performed because the library and the month point are offline.The azure cloud service is no longer active, so I can no longer access the mount point folder. how can I delete the library in this case?

Hello Team,I have quick, maybe simple question.In what cases sql commserve databases enter in Restoring mode? Regards,Piotr G.

①In an environment where a system in a VM and Salesforce are linked, if the VM and Salesforce are backed up in Metallic, will there be any consistency issues when restoring the VM and Salesforce in Metallic?②Please tell me the sales ratio by industry for Metallic.

Recently moved Netapp away from direct dumping to Quantum tape library over FC to leverage CIFS / NFS. Netapp cluster MGMT is on x.x.8.6NDMP client is configured with x.x.8.6 TCP port 10000Netapp has ICL’s in x.x.12.x/24MA has 10GB teamed nic in x.x.12.x/24 and a nic in x.x.8.x/24Client preview completes and can browse volumes and files with the NDMP client no issue at all, when kicking off the backup it goes over the 1G e0M cluster mgmt network as apposed to the ICL network on 10G. Tried adding dips to the MA properties to only talk on x.x.12.x/24  between MA and Netapp Filer Opened additional listening ports the MA in network properties at the client group level though (multiple MA across DC’s) When the backup is running, I can TNC (telnet) from MA to the ICL and it completes the connection on 10000 Can ping from the ICL LIF back to the MA x.x.12.x IP’s no problemCan not for the life of

Hi Team, What is the best practice to ensure maximum streams for commvault auxillary copy

I am throwing this out to the community  to see if anyone else has had this problem. It is difficult to identify and you have had this happen but have written it off as  not selecting jobs properly.  I selectively Auxcopied data from one disk copy to another.. Basic retention was applied instead of extended retention  and this cause the copied jobs to be aged off prematurely.The retention period and selective copy criteria for both source and destination copy were identical.I was able to recopy the jobs and the retention is now normal.I have raised a ticket with CV and we could not identify the root cause. Troubleshooting was complicated due to the delay between the problem occurring and my identifying it. During that period I was doing lots of weird things that muddied the waters There was a period where I set my destination copy to non active (disabled) and am wondering if this messed up the data aging.

Hello everyone,I have an old CommVault installation that has servers other than my CommServer that are still running SQL Server 2012.  I’m following the documentation to uninstall all the packages, uninstall SQL Server and do the reinstallation.  As per the documentation, I took a screen capture of all the CommVault _packages_ that were installed.  When I run the installer, its asking me to select _roles_ and I have no idea what to check off here.  Is there a way to find out what ROLES I need to select AFTER all the CommVault software has been uninstalled?ThanksKen

We are soon to be using Commvault VSA restores to migrate VMs > EC2 in AWSCopy of backup data is AUX copied to S3.  Media agents responsible for restore\conversion reside in AWS CommServ is on-premiseI have a few question relating the restore screen options. I have been looking online for CV documentation (including cloud architecture guide) to little avail. 1.) AMI selectionWill auto select just randomly choose an existing AMI? The AMI is simply just base to build off of, correct? Meaning you don’t require a specific AMI build 2.) Instance typeI believe I read allowing Auto Select will default the restored instance to T2.small. Is this correct?3.) Operating systemAlthough I believe it is implied, CENTOS can be converted using the Linux option, correct?4.) Network settings If private IP is left

I don’t have links, and I don’t want to call anyone out even if I did :) but I’ve read/heard/seen 2 answers this this and am wondering if this applied to all subclients, or there are exceptions, or caveats to deleting subclients.  Which is “true”, assuming you already had some backups existing for a subclient/backups set/application?You can delete subclients all day long, nothing is lost in terms of existing job history/restorability.  The backups/backup jobs/data/references/etc are not associated with the subclient(s) but instead are associated with the backup set that the subclients are in (meaning: the subclients are “children” of the backup set).  When you delete a subclient, it is still ‘visible and accessible for restores” vis the backupset backup historyORDeleting subclients causes loss of the backup job data. Once subclients are deleted, you cannot go back to view jobs or perform restores. deleting a subclient w

Hello Commvault Community, I have a question for you regarding 1-Touch Single Stage DVD support for SuSE 12.5. In the article of Commvault documentation below I see that it is not there but in the second article which refers to the standard 1-touch, support for SuSE 12.5 is available. Is this intentional, or is it simply missing from the list of supported versions for Single Stage DVD by mistake? 1-Touch for Linux: System Requirementshttps://documentation.commvault.com/2022e/expert/3454_1_touch_for_linux_system_requirements_01.html 1-Touch for Linux - Single Stage DVD: System Requirements

Good day community,We have over 100 Oracle servers for which we’d like to reassociate to a different plan. Is there a way to do in bulk?The only way I found to reassociate is to go in each server’s subclient and reassociate it. We’re talking hundreds of subclients to do one at a time. :-(In the CommCell, it does not let me change the schedule policy to the plan one. :-(Many thanks in advance.

Hello GuysI’m trying to Restore an Active Directory Object.Following this documentation: https://documentation.commvault.com/v11/essential/105744_objects_not_restored_in_place_using_active_directory_application.htmlNeed to change the value of UPDATE PRIVILEGE.How is this change in value accomplished?  

Hi,Bakcups for SAP exadata is failing and we are getting below error.Backup job Failure Error: sqlplus connect password is empty"Request you to please help me reslove the issue.Getting below error while connecting to the instance. We installed the CV agent for oracle node on cloud and after that under this instance oracle node was automatically discovered  Regards,Rahul Raina

Hi All, short question. We are using VSA for hyper-v in some jobs some vms are reporting failed to create production checkpoint but the hole job is shown as completed without errors.  is there an way to change that ? We would like to see this jobs as completed with errors in the jobsum report and not as completed. thanks

Hi guys,I have a tape (ultrium-v7 LTO7) that stuck in a drive of my tape library (HPE StoreEver MSL6480). The drive will be replacing, but there’s no way I could get the tape out. The tape has some data in it. So, my question is can I copy the data in that tape to another tape?Version: 11.28.44

Hi Team, 6 storage acc which we are using for backups it comes under compliance. TLS version need to change from 1 to 1.2 and Allow Blob public access need to be disabled. They need our confirmation to do these changes and they ask us to check after doing this will it affects to backups? 4 are ZRS and 2 are GRS.Can you please check and let me know.

Dear Team, I have question about aux copy moving. My daily aux copy size on all storage policies around 1 TB but we have 60mbps peer to peer link primary site to DR site. It's not enough to transfer that size of data daily. There for we have created backlog of data daily.   This time we cannot increase link. Do we have any method to copy the data to the DR site using a disk on a weekly basis from the commvault side?(I am talking about a method of storing the data for a week in a disk in the primary site and taking it to the DR site once a week and copying it to the DR disk) Please help me to figure out these.  

Hi Team,We are not able to discovered the SAP hana tenant databases.We have check the following things.1. Connectivity is there between Commvault backup server and server.2. Hostfile entries are there.3. DB user having all the required permissions.

hi all.i got fresh commvault install 11.28 (2022e)by default i see that i have index v2 for everything.setup hyper-v client and i cannot see option to “collect file details” in subclient properties of virtual server in comcell console.found option “Index files after backup” in web command center “Protect” → ‘Virtualization” → “VM Groups”. where VM groups = subclient in comcell console.is this the new and the only way to enable this in command center? no more option in comcell?