Self-Hosted Q&A

Customer requests a temporary blackout window between two dates. They want a period of 4 days without any activity.When I try to create the blackout window, I am able to select the start and end date, but the console won’t allow me to configure the start/end time such a way that it stops all activity in that period. The customer would like to stop backup at 02pm at one date, then start again at 03am 4 days later.I can’t save this setting because the console says “Start time should be less than end time”Any workaround for this?

Hello,I want to schedule a 14 days - daily retention, with weekly and monthly (GFS extended retention) and Im looking for best practice about Cycles.Im thinking to schedule a synthetic full every 7 days, but what about Cycles? 1 or 2?  Thank you in advance,Nikos

Hello team,I have 4 media agents on AWS that are used to backup sap databases. The schedule is done through third part application.I need to update the Commserve and the 4 media Agent installed as gridstorI remember the last time I put in maintenance mode one by one each media agent but I have the impression that the jobs fell in error instead of terminating gracefully.any advice lease ?Thanks !   

Hi, Is it possible to create an alert only for Out Of Place restore? the alert should include the destination IP (if possible). In alerts customization i found a way to create alerts for restores, but not for Out-of-place only

Hello community,sometimes, while performing backups of 7-8 TB VMs, I find errors like this one in the logs, especially when such jobs take a very long timeNetwork timeout. DDB Engine did not respond within the timeout period. DDB: MI_GDP_LOCAL_VMs_6, DDB Id: 6. Source: MI-MEDIA, Process: vsbkpthis example comes from Jan 28 at 5:31:13 am At the same time, in the Events tab of the Job Details I see the following eventFailed to remove the backup snapshot for virtual machine [MI-SERVER], the snapshot may need to be manually removed. [The operation has timed out.] I think it is reasonable to assume they are related, correct?Given such cases, should I extend the timeout for snapshot deletion? Thank you!Gaetano

Am helping on a site where we have Windows file archive in place where most stubs / complete files can be recovered fine with no issues, however there are a few stubs that simply wont recover correctly nd are just replaced as a stub instead of the original file. Have tried the following:select - restore data instead of stub out of place recover direct to the windows Media Agent (bypass any client network issues) out of place recover to Linux file system to rule out AV, windows domain file permissions (only stub was recovered, not complete file, ran job twice with restore data instead of stub...) Cross Hardware restore option. checked for any strange windows / domain file permissions - all seem good. Full data verification on tape was run and completed 100%busy running a new Aux copy to second tape and will test recall from that copy precedence. (only one copy is on tape.. not best practice, however I

I have the situation where I have customers who have backups on an older Commvault infrastructure and they want to move their Backup service with another provider without losing the long retention backups.I don't see any other possibility than importing tapes or restoring and copying old backups. Both options do not seem viable to me.I don't think so, but I wanted to ask the community if anyone knows of a way to transfer those backups between Commvault infrastructures. 

Hi all, I haven’t personally worked with commvault before as a business level backup solution and would like some feedback after suggested by phone support to lodge a Q&A here for assistance. So apologies if I am not clear on my questions as I am navigating learning/reading up this. So my client is using Commvault version is 11.20.90 which is originally setup on a virtual machine to use as their backups /  recovery solution for VM systems and data. IT admins use SSO but I can see there’s a local admin account for it which was likely setup when it was first spun up along with it using MySQL.So we’re changing the use of a local administrator account to be either turned off or updating its local password for the application and from the article below it states that Commvault requires administrator role for its service account to run. See article below; 

HI All,just curious has anyone already some experience with the combination CommVault i-Serie VTL solution? How does this perform and stable is it? thanks.Michel

Hi all I saw the other topic on this exact issue. It was mentioned that FR26 would improve performance of a restore operation. Failing that Intellisnap could be leveraged for this.Unfortunately we are still seeing the same performance.The original poster mentioned that Commvault support mentioned that the max throughput is 60Gb/hr. We’re seeing close to this on our side.We’re also restoring managed disks.Is there any documentation that will confirm the limitation mentioned in the post on the 60Gb/hr limit, and would there be any workaround to try improve this? a 400GB VM takes about 10-12 hours to recover. Regards,Mauro

Dear Team,Good Day! I need to Encryption Algorithm from Blowfish to AES with 256 key on 600 clients, so is there any command line that I can execute to run on each storage policy, as changing through GUI, is time consuming. Thanks 

Hi,Does anyone know if MySQL Block-Level Backup does work / should work / is supported with Ubuntu? It's not on the List of Supported Kernel Versions (https://documentation.commvault.com/2022e/expert/19402_mysql_block_level_backup.html). But our (driverless) MySQL Block-Level backups on OS Ubuntu just work great. Restores do not (yet) work however.Because it's not on the List of Supported Kernel Versions, I hesitate to open a ticket with Commvault support, pretending I do not know Ubuntu is not on the List of Supported Kernel Versions. Maybe the List of Supported Kernel Versions has not been updated?Thanks!

 Hello, We have an archive cluster(A300 PowerScale) being backed up via NDMP and full backups take quite some time to transfer which is expected due to the file count and size. We backup to disk and tape aux copy via 3-way NDMP. Synthetic full backups are not supported on NDMP, if we did a full every 7th day as we normally do for all our other backup clients(synth. full), this would make the backups fall behind. Dell states that “Forever Incremental” backups are integrated when backing up to Commvault. I am not too familiar with forever incremental configurations in terms of retention. What would be the retention required to be able to perform a full restore? I would assume we would need to keep the initial full backup forever..    https://infohub.dellte

Dear all,We perform the backup of all our MSSQL VMs by aggregating them in one sublient, scheduled by an ad-hoc policy. The daily incrementals are scheduled at 7pm with the following optionsNotwithstanding the attached configuration, the SQL Server Appaware daily backups are always full. I remember I read somewhere that this is expected, is this correct? The Data checkbox is unchecked and this somewhat surprising for me. Shouldn’t it be selected for the job to backup SQL data?Sorry if these questions sound a bit dummy but I inherited the management of the Commvault platform from a colleague and some choices from the past are still a bit unclear. Thank you in advanceGaetano

Hi Has any one seen ‘this’Part of the left column of Command Center is obscuredThe Left Column should be the name of the VMThere is no option to scroll left or right - and the left column is also obscured when the is set to Full Screen (F11)The Browser is edge - I’m unable to test with Firefox or Chrome at this stage  

I am having a weird login issue with NDMP so I need a utility to test NDMP authentication.  

Hello,Is there any documentation available to integrate Bocada into Commvault. This product is used for monitoring.https://www.bocada.com/supported-applications/commvault-montoring-reporting/It looks like the requirement is for a read-only user directly in SQL and not via API authentication.Is creating an account within SQL allowed? Or is there an alternative method to achieve this? Thanks.Ignes 

Hi Team, May need you help to identify the error for the exchange index Solr server and may advise is there any fix for this instead creating new index server? actually i already create new index server with vesion 11.28. the old one from 11.13 and start have issue with 11.24. i know there is new index build server from version 11.22. just curios is there any way to fix the old index server? is this cause by the Third party software when we install Setup.exe.   

Dear all,we have several VMs included in the same Appaware subclient. I created a new Appaware subclient, assigned a new schedule policy and moved one the above VMs to it. The storage policy remains the same for both the subclients and all the VMs have a recent Full available.The first backup job for the new subclient was set of type Incremental, may anybody help me understanding why it was converted to full? Thank youGaetano

Hi,We forgot the admin password - how can we reset it to a custom password? updateI managed to reset the password

Hello everyone,We are trying to configure backup for Linux PCS cluster, We have installed agent on nodes and configured cluster psuedo client for cluster IP. Cluster psudo client is configured but its not able to find the active physical node. even if we force sync its completing but still active physical node is not updated.I dont have knowledge on how PCS cluster works but our linux admin says in os both nodes will be inactive but PCS cluster manages both nodes and handles the clustering 

Hi, Trying to find the best way to set up at Selective Copy in a Plan to be able to send One-Time, Client Specific, Full backups to Tape for external audits.  In a Storage Policy this is easy as we can select what Client, or even SubClient, to copy data for. This option is not available in a Plan though, it’s only which Fulls to Copy for all associated Clients.I can create a separate Plan for this and redirect a Full Backup to this Plan but that would mean a new Full backup and these jobs can be up to 30TB which is not ideal to stream directly to Tape in this environment. We want to benefit from Synthetic Fulls from the Primary Disk Copy. Can I create this Selective Copy from the CommCell Console under the Storage Policy section for the Plan or is that not supported/recommended? Or will Client Selective be available in Plans in a short future?Regards,Patrik 

Hello,Trying to mount InteliSnap snapshot from Ubuntu 18 on Ubuntu 20. Filesystem was mounted with nobarrier option, obsolete in Ubuntu 20: 1899337 26ca0b 01/20 14:07:29 ####### DoMount() - DoMount :** System returned  =  32, stderr = mount: /mnt/ble/volume_784_1674219622: wrong fs type, bad option, bad superblock on /dev/mapper/pgdata--oas--vg_copy_001-pgdata--oas--lv, missing codepage or helper program, or other error.  **, running fsck on the device and retrying mount Any ninja option to fix that? (other than use same version on target system😎 ).  In MA.log there is : 1899337 26ca0b 01/20 14:07:28 ####### GetMountOptionsFilter(10504) - default common skip options [cio] (1) is there a way to add other parameter to “skip” list?           

Hello !The appliance includes 3 servers: simpana-ma-13,simpana-ma-14,simpana-ma-15. There was a disk7 error for server simpana-ma-13 - disk7 Offline - see info below.However, through the “iRMC S5 Web Server” console, the disk seems to be normal.Tell me, please, how can I fix the error?===================[root@simpana-ma-13 ~]# gluster v status | moreGluster process                             TCP Port  RDMA Port  Online  Pid------------------------------------------------------------------------------...Brick simpana-ma-13sds.mcb.ru:/ws/disk7/ws_brick                                       N/A       N/A        N       N/A  Scale out disk health

CS is on 11.28 and metric server is on 11.24Since CS is updated to 11.28 , activity report is showing no data on metric server and even on CS webconsole as well. We are seeing below DB table error: 11168 2bb8 01/05 03:20:14 ### GenerateXML() - [MetricsPrivate] RptCommservSurveyProc failed with error [INFO: [Violation of PRIMARY KEY constraint 'RptSurveyLog_LogDate_QueryId_MetricsType_PK'. Cannot insert duplicate key in object 'dbo.RptSurveyLog'. The duplicate key value is (1672932014, 2, 4).] [RecNum:1, State:23000, NativeErr:2627, Proc:RptCommservSurvey, RowNum:1, Severity:14, LineNum:62, Spid:89] INFO: [The statement has been terminated.] [RecNum:2, LineNum:62, Spid:89] ]]... Proceeding with next survey... 11168 2bb8 01/05 03:21:15 ### GenerateXML() - [MetricsPrivate] RptCommservSurveyProc failed with error [INFO: [The UPDATE permission was denied on the object 'GXGlobalParam', database 'CommServ', schema 'dbo'.] [RecNum:1, State:42000, NativeErr:229, R