Self-Hosted Q&A

Hi All, I need your help; how can I prevent the backup from being automatically relaunched.Thank you very much.

Hello guys,The Customer purchased:40 x 10 Commvault Complete Backup & Recovery for Virtual Environments 8 x 10 Commvault Backup & Recovery For Virtual Machines, Per VM (10-Pack)They’ve already used:Virtual Operating Instances: Total: 480; Used: 46Protected Virtual Machines: Total: 480; Used: 371As I know, Commvault now allows to install iData agents on virtual machines without backinkg them up by VSA.Does this mean that if Customer is licensed for 480 virtual machines, they can protect 480 virtual machines by VSA and additionally install iData agent on another 480 virtual machines? Rgds,Kamil  

Hello again ;)I have implemented vaultracker to execute a copy to tape for each of our storage policy.The copy occur the last day of the months at 8:00 AM and copy the last full of the month to tape.It works but I don’t have any report or email that say, “tape 1 2 and 3 can be exported you can remove them” from the library.Is there any option to have this ? Thanks ! 

I would assume that it is a just a list of commvault.msgs.CvEntities.ClientGroupEntityThis object appears to just consist of a clientGroupName string and a clientGroupId integer. 

Hello Team,few months ago, we were on version 11.24.28 and we had a bug (restore from storeOnce failed)Commvault provided a patch that fix the issue, but before the requirement was to update to 11.24.38Today I updated from 11.24.38 to 11.24.60, the bugs appears again, it seems that the patch was not included on the MR.Talked with the engineer, asked me to try to execute the patch on 11.24.60 but now services won’t run. What is the procedure to revert back to version 11.24.38 + re apply the patch ? remove all packages from the MA and reinstall again FS FS core, VSA and MA package 11.24.38 + patch ? the patch used is v11SP24_Available_Diag4474_linux-x8664.tar Thanks !

CV Community,I have 2 - Virtual Commcell (One in our datacenter and DR in Azure)2- Media agents (Physical)1- Cloud media agent (Azure)Could someone point me in the right direction to change domains? I haven’t found a clean set of instructions.  I want to do it in place (not build any new servers).  I’m for sure no expert in CV but hopefully there’s a doable procedure. 

Hi All,  Can anyone help with the XML  file that’s involved with the Name Change Management wizard for Commserve display name change . And also what is the logs that capture the name change. 

Hi teamDocumentation says disabled subclients are not counted in the capacity license. On the other hand disabled subclients backups are kept according to retention.So … do we have some kind of archive for free?What would happen if we enabled such a subclient only for a while and repeated backup ?How does Commvault prevents this action ? Regards

I’m trying to configure Live Sync and have done the installation on my primary CommServer.  When I try to do the portion on the standby server at my DR site, I find the windows I’m presented by the installer don’t match what’s in the documentation and they get progressively more different until I’m looking at a screen that doesn’t appear anywhere in the Live Sync documentation.My question is this:  Should I open a support ticket or is this something that CommVault professional services / CommVault consulting should be hired for.  I’m not sure what my next steps should be.Ken

Hello,I am newbie to commvault. The vendor just configured the backup for all physical servers in my company during the presence of previous system admin without providing any documentation or training to the system admin who left recently, now I took over his position and just learnt the basics as how to create backup of newly added servers via searches. I use commcell console as it looks easy.Here’s my task/scenario:Now I have a task to migrate windows server 2008 r2 active directory server (on HP proliant Gen 8 physical server whose backup is already configured in commvault) to freshly installed windows server 2019 (new HP proliant but Gen 10) via fsmo transfer.But before doing that to be very careful, I want to test the migration on virtual setup by doing bare metal restore of win ser 2008 r2 on esxi host so that if anything

Hi, We have PostgreSQL Clients with both FSBased and DumpBased backups running as dba’s want to have both point in time restore and table-based restore possibilities. The FSBased backups runs fine with good performance but the DumpBased backups are slow. If I configure more than one stream they are allocated but one stream at the time is used anyway. Is there a way to speed up these DumpBased backups? Will Block-Level backups provide the same requirements for restores? ie both granular and point in time log restores? Regards,/Patrik  

Why is the 'retain until' date different?   

The job is a VM restore, I share the cvd.log output 9540  21e4  08/29 21:35:28 174330 stat- ID [DMBaseClose], Samples [59], Time [0.011945] Sec(s), Average [0.000202] Sec/Sample9540  21e4  08/29 21:35:28 174330 stat- ID [DMBaseChunkClose], Samples [64], Time [0.009216] Sec(s), Average [0.000144] Sec/Sample9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] SendCtrlBuf: Sending Ctrl Msg 0x859540  21e4  08/29 21:35:28 ###### CPipelayer::SendPipelineBuffer() - Tail has reported error [98][Services on the tail side of the SDT pipe are going down.]. Cannot continue.9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] Error in flushing the current buffer.9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] FinishRestore: Restore completed. StopCode [0x1]-[Destroy recvd from client], StopCodeClnt [1]9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] Stats: AppTy 106, Total AF 59, Seeks 12/14483/14483, WrkItms 216602, MxRdr (Bsy-Tot: 1-4,

We have some servers which in the last days is going in pendin mode with the error : Error Code: [10:64]Description: Unable to communicate with the remote machine [xxx.xxx.xxx.xxx] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [Failed to find tunnel to [media agent].Source: <client>, Process: SQLiDA But when I do a check readyness from the java gui - and then resume the job - it will run ok.But the next job will go in pending - and I must do the same thing over again. I have updated the client and restarted the Commvault services on the client - but nothing helps. Any Ideas

Guys,Sap TEAM is having trouble configuring MAXDb. I installed the Client on the Server and sent the documentation to SAP Team.https://documentation.commvault.com/11.26/expert/22215_sap_maxdb_backups.html But to run the bckup. The error is occurring as shown in the attached imagem.  Are the parameters correct?

Hi all, Our customer wants to perform a test Full System recovery of a physical Domain Controller in a fully isolated environment. We we are thinking about the following setup: Add an extra MediaAgent VM to the environment with a small local Disk Library (without Dedupe) AuxCopy the latest Full File System backup of the Domain Controller to that new MA/Disk Library Clone the CommServe VM and MediaAgent VM into the isolated environment Perform a Full System Recovery of the Domain Controller (onto a VM) Now, my main concern here is Indexing V2 which is used. With Indexing V1, the full Index for the backup job would be automatically copied together with the data. But with Indexing V2, the Index Database is backed-up separately and only the Transaction Logs for the Index of the backup job is backed-up/copied together with the data (if I understand correctly).Will we able to Browse and Recover the data

Hi,My customer have DB2 backup, but when there is an issue on DB2 and normal backup fail, there is an auto job stated as (command line) that keep repeating to run. Since it is failing, report shows a lot of failed job hence raise a question from the management.Is this standard practice that if normal backup failed, a command line backup will be kick in? Is there any way I can disable or at least prevent it to run repeatedly even though it is failed? Thanks and best regards,Fauzi

I have the following error messages in the log7244  f68   08/24 12:54:51 173589 [msg.dictionary.load.openFailed] Cannot open file "C:\ProgramData\VMware\VMware Virtual Disk Development Kit\config.ini": The system cannot find the file specified.  7244  f68   08/24 12:54:51 173589 lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)7244  f68   08/24 12:54:51 173589 lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES7244  f68   08/24 12:54:51 173589 lib/ssl: curves list prime256v1:secp384r1:secp521r17244  f68   08/24 12:54:51 173589 FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)7244  f68   08/24 12:54:51 173589 FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)7244  f68   08/24 12:54:51 173589 FILE: FileCreateDire

Hello All,Filesystem backup was stuck with “ Error Code: [62:396] Description: Error writing to the media. “We are using HPE 6500 Non-Federated store and commvault version is 11.24.52 

Hello community, how to suspend admin jobs for MA?Command: qoperation jobcontrol -o suspend -m hostname works just with client jobs Thanks FilipPS: I already have ticket 220721-330 but trying power of community ;)

I noticed a new alert was added to my CommServe and I believe this was after an upgrade we did recently to a new FR.The alert in question is : Alert Data Verification Failure Detected and it is briefly discussed on the link.https://documentation.commvault.com/11.20/expert/12395_data_verification_faq.htmlFew things that come to mind and not completely clear to me.The alert says that it detected corrupted data on backup disk. It does not tell me the job id nor the path. Looking at the alert in the GUI, It also does not have any additional option to be selected such as job id, storage policy etc. How come? Job history to the subclient or storage policy brings everything green and no issues with the job themselves. My understanding is that I would potentially have issues trying to

Hi community.I have the follow problem to try to restore a sap hana database out client. 9784  2bec  08/23 11:23:59 423100 54-# [    FSRESTHEAD ] Waiting for pipeline buf. SndIdx [1/2], RCId [26]9784  2e20  08/23 11:24:05 423100 57-# [    FSRESTHEAD ] Waiting for pipeline buf. SndIdx [0/2], RCId [23]9784  1920  08/23 11:24:28 423100 Waiting for n/w send to complete. BytesToSend [48], Free Bufs [0/600] RCId [24]9784  2da4  08/23 11:24:29 423100 1-# [    DM_BASE    ] LAStateInfo: Waiting for one batch free. LinksRead=1704382/0/1704382, FreeQ=10, TempQ=0, BusyQ=245, RCID=51/1, RID=-1, TID=11684, State=0/0, Line=16519784  5bc   08/23 11:24:31 423100 Waiting for n/w send to complete. BytesToSend [48], Free Bufs [0/600] RCId [28]9784  22f0  08/23 11:24:38 423100 Waiting for n/w send to complete. BytesToSend [48], Free Bufs [0/600] RCId [27]9784  11bc  08/23 11:24:49 423100 Waiting for n/w send to complete. BytesToSend [48], Free Buf

Hi I have a CV alert that sends notifications to MS Teams via a webhook and it works fine (has been for months).I have now duplicated the alert but pointing the notification to a different teams channel with a different webhook. The problem is that the CV webconsole says the second webhook URL is offline.Hover over the webhook and I get > “Offline (28/07/2022 15:25:31)”I know the webhook URL works as its used by grafana successfully and also calling from the terminal works:curl -H 'Content-Type: application/json' -d '{"text": "Hello World"}'  [WEBHHOOK_URL]Any ideas why CV would report it offline?Thanks,Mike

Does anyone else find it concerning that a SQL Backup shows as complete even though a number of the databases within it are skipped.Is there anyway to easily highlight this in backup reports? 

Hallo,I am wondering if i can just pass an Report URL to Users so they can view an Report without Login /  I wanted a Self Service where End Users can check last sucessfull backup but i do not want them to have an account on the Commcell or the overhead of login