Self-Hosted Q&A

CommServe LogJob StuckJob AttemptsDR Configthe backup of DR was completed with error and in the above images all job related info​​​

Hi Guys,I’ m trying to use Bare Metal Recovery. When we open the Desktop with a 1-Touch iso, it stays in the "Installing software onto the RAM drive" stage. Although we tried several times on 2 different Desktops, it remains at the same stage. We waited about 24 hours. Any chance of seeing the log files, or any idea? 

Hello All, We have a custom need of performing frequent backup for every 10 mins once to secure some critical information . The jobs are setup and running , but only one job runs per subclient hence only 1 active jobs but a lot of queued jobs in the queue.  Is there a way to handle this or suggestions to overcome the queued jobs ? Commvault version used is V11.24.60 , where backup are store on HPE apollo Hyperscale X ref architecture.  

I want to grant two staff from the internal security at my employer access to see the “Unusual file activity”  information (under “Monitoring” within the Command Center) and have added them with the “View All” privilege.  They can access the page but don’t see any information there.  The should see: But they actually see: Is there a way to grant them view access without granting total root / superuser / god-like access?Ken

My administrative Job Summary Report has started to show:ERROR CODE [34:53]: CommServeDR: Destination Directory [\\<sever_216>\D$\DR_Dump_Prod] does not exist or is inaccessibleSource: <server_57>, Process: commserveDRWhen I check <server_216>, I see there’s lots of disk space and that the D:\DR_Dump_Prod folder exists and has several folders named SET_99999 with the most recent folder being 2 days old.  Does anyone know how to check what’s gone wrong?Ken 

Hello, I do a Windows backup with file system agentI created a C:\Temp folder and a file test.fileI made a default backup using the the default subclient. When I brwose to restore the file, the Temp Folder is empty, is it excluded by default ? If yes, how to enable it ! Thanks !  

Hi Team,I need to revoke vm license, Could you please help me. Please provide screenshot or steps.   

indexcache directory almost fullIt doesn't clean up to the set value so i would indexcache delete manually how can i do?

Restoring From 12c RAC to 19C RAC , but in restore the Destination client is not showing .. 

Question:I am not able to change the job results drive from H to G.G:\Program Files\Commvault\ContentStore\JobResultsThe error i receive is   Do I have to add the full path Program Files\Commvault\ContentStore\JobResults or can I just set the job results directory to G:\  

Pretty straight forward there is a process for manually removing the Linux/Unix clients but I can’t for the life of me find the documentation. The standard methods such as cmvpkgrm are failing. If you have it on it hand please share. Thanks.Chris.

Hi guys,due to  loss of a complete mailbox we had to restore all objects of the user back to an empty mailbox. Environment is EWS-based, hybrid Exchange, Mailbox v2, incremental forever...The user has the habit to move all mails from inbox to folders, keeping inbox “clean”. Oftentimes this move happens only days after receiving the mail.So after successfull restore the user found 80% of the mails in the inbox, because that’s where they were when the backup ran. While, yes, all objects are restored, it’s for from optimal behaviour, as you can imagine.Apaprently moving mail objects from one folder to another in outlook means deleting the object at the source and creeating a new object (with a new GUID) at the destination. Commvault has no chance of tracking the object’s “journey” within the mailbox. So it’s “works as designed”. Since Full backups are not supported (which would probably index all objects as-is again), we’re stuck.Is this something you have experienced / are aware of? Is t

Why isn't there a pop up/dialog box for SQL restores,confirming the source and destination? This would be really helpful to review the restore before we submit to avoid any human errors? How shall we enable this? or request for this? 

Hello friends, please your kind help as always, I have some HP-UX 11.61 PA-RISC servers and equipment, I have read that it is not supported in Commvault, but does anyone know any alternative with which I can back them up?

Ran into a small issue with plans when trying to define two datacenters(regions) in same city. Trying to figure out if this is intended behavior, or if I have misunderstood the region concept totally.In the two datacenters I have workloads that should be backed up locally and then replicated to the other datacenter, so i set up the serverplan to be regionbased.However I was unable to add the new destination, since the regions was so similar. I had to change the city of one of them to be able to use it. It then works as intended, using the region of the client to decide where to backup. However, I can see having multiple DC’s in same city as being relevant. Wouldn’t it be better to use the name of the region as the only validator and not the city. Using just the city as metadata, or is there another thought behind this?As a workaround I know I could derive the plan and get a new server plan where i specify storage the other way around, but i like the concept of regionbased, except that

Hello,we have two SQL Vmware VMs building a MSSQL AG. Is it possible to backup these nodes and SQL with VSA app aware backup?Thanks and regards,Thomas

We have IntelliSnap configured on the DELL EMC Isilon shares. Backups runs fine. no issues. While we restore the files /folders from the snap. both the files and folders have the latest timestamp instead of the original modified timestamp. Could you explain why is that so and do you have any reference to CommVault / DELL EMC documentation about it.  

Is there a specific upgrade path to follow when going from 11.20.77 to 2022E?Is this something a customer can do on their own or should they request assistance making a jump of this nature? Thanks!

Dear team, Redis v6.2.xx. OS: Debian 10, is supported from Commvault? Thanks,Amr

why ? End users use DFS  paths and the fs path backup up is the direct path which is generally not known to end users

i am looking at ways to streamline my backups (for disaster recovery purposes).  i backup up millions of small files, many haven’t been accessed or modified in years.  i was wondering if there was any way i can add a date exclusion - eg dont backup a file that hasnt been accessed in over 2 years.  i have been having a look but cant see anything so i thought it would ask the question here.  thanks

Hi,We use Commvault as a multi-tenant backup solution for several customers. I created a User Group for a specific tenant, gave it the Browse and Restore role on their own entity, made it member of the CV_Restricted_Visibility group and hide all items in the Command Center Navigation Pane except Protect (some sub items) and Jobs. Meaning of this is, I want the tenant to be able to perform restores (and nothing more) / use the Command Center as a “Restore Portal” only. This worked fine but...I now see this tenant gets a “License and Registration” pop-up because we as the service provider need to renew our license within 2 months. I don't want the tenant to see this. The pop-up contains a link which can even be clicked and followed by the tenant with only these limited rights!Is there a possibility to hide this “License and Registration” pop-up from the tenant?Thanks!

Hi, currently i am using Commserve version 11.24.48 and i have settings for add the exchange index node. i have already have one server running with 4TB HDD for index only. Let say i add another node and have same spec as the first one. For just a confirmation, is there the load balancing will move the existing index data at first node to new node?if i did not select the load balancing, is there it will keep the own index data itself? Also is i will face any issue on current index data if i add new index server with load balancing enable.Any suggestion before i perform this add node into existing system to prevent any data lost? Appreciate advice from expertise. Thanks. 

Hi,I have storage policy with retention:Primary - disk 2 days 2 cyclesSecondary -tape - 30 days 0 cyclesI am doing selective aux copy of full backups. Old transaction logs are not deleting from primary even if their retention is over.I am wondering if there is any option to aux copy full’s but independent from transaction logs on primary.Regards,Lukasz

Hello Commvault Community, The client wanted to switch to a configuration where HTTP in the environment was supposed to be completely disabled in favor of HTTPS, but there was a problem with the certificates - a problem with the CA certificate.The client asks if this certificate could be a wildcard as they have for the main .xyz.pl domain to use it? It is signed by Well known CA, but is generic. Thanks&Regards,Kamil