Self-Hosted Q&A

The job is a VM restore, I share the cvd.log output 9540  21e4  08/29 21:35:28 174330 stat- ID [DMBaseClose], Samples [59], Time [0.011945] Sec(s), Average [0.000202] Sec/Sample9540  21e4  08/29 21:35:28 174330 stat- ID [DMBaseChunkClose], Samples [64], Time [0.009216] Sec(s), Average [0.000144] Sec/Sample9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] SendCtrlBuf: Sending Ctrl Msg 0x859540  21e4  08/29 21:35:28 ###### CPipelayer::SendPipelineBuffer() - Tail has reported error [98][Services on the tail side of the SDT pipe are going down.]. Cannot continue.9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] Error in flushing the current buffer.9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] FinishRestore: Restore completed. StopCode [0x1]-[Destroy recvd from client], StopCodeClnt [1]9540  21e4  08/29 21:35:28 174330 28-# [FSRESTHEAD ] Stats: AppTy 106, Total AF 59, Seeks 12/14483/14483, WrkItms 216602, MxRdr (Bsy-Tot: 1-4,

We have some servers which in the last days is going in pendin mode with the error : Error Code: [10:64]Description: Unable to communicate with the remote machine [xxx.xxx.xxx.xxx] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine, Error [Failed to find tunnel to [media agent].Source: <client>, Process: SQLiDA But when I do a check readyness from the java gui - and then resume the job - it will run ok.But the next job will go in pending - and I must do the same thing over again. I have updated the client and restarted the Commvault services on the client - but nothing helps. Any Ideas

Guys,Sap TEAM is having trouble configuring MAXDb. I installed the Client on the Server and sent the documentation to SAP Team.https://documentation.commvault.com/11.26/expert/22215_sap_maxdb_backups.html But to run the bckup. The error is occurring as shown in the attached imagem.  Are the parameters correct?

Hi all, Our customer wants to perform a test Full System recovery of a physical Domain Controller in a fully isolated environment. We we are thinking about the following setup: Add an extra MediaAgent VM to the environment with a small local Disk Library (without Dedupe) AuxCopy the latest Full File System backup of the Domain Controller to that new MA/Disk Library Clone the CommServe VM and MediaAgent VM into the isolated environment Perform a Full System Recovery of the Domain Controller (onto a VM) Now, my main concern here is Indexing V2 which is used. With Indexing V1, the full Index for the backup job would be automatically copied together with the data. But with Indexing V2, the Index Database is backed-up separately and only the Transaction Logs for the Index of the backup job is backed-up/copied together with the data (if I understand correctly).Will we able to Browse and Recover the data

Hi,My customer have DB2 backup, but when there is an issue on DB2 and normal backup fail, there is an auto job stated as (command line) that keep repeating to run. Since it is failing, report shows a lot of failed job hence raise a question from the management.Is this standard practice that if normal backup failed, a command line backup will be kick in? Is there any way I can disable or at least prevent it to run repeatedly even though it is failed? Thanks and best regards,Fauzi

I have the following error messages in the log7244  f68   08/24 12:54:51 173589 [msg.dictionary.load.openFailed] Cannot open file "C:\ProgramData\VMware\VMware Virtual Disk Development Kit\config.ini": The system cannot find the file specified.  7244  f68   08/24 12:54:51 173589 lib/ssl: protocol list tls1.2 (openssl flags 0x17000000)7244  f68   08/24 12:54:51 173589 lib/ssl: cipher list ECDHE+AESGCM:RSA+AESGCM:ECDHE+AES:RSA+AES7244  f68   08/24 12:54:51 173589 lib/ssl: curves list prime256v1:secp384r1:secp521r17244  f68   08/24 12:54:51 173589 FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)7244  f68   08/24 12:54:51 173589 FILE: FileCreateDirectoryRetry: Non-retriable error encountered (C:\ProgramData\VMware): Cannot create a file when that file already exists (183)7244  f68   08/24 12:54:51 173589 FILE: FileCreateDire

Hello All,Filesystem backup was stuck with “ Error Code: [62:396] Description: Error writing to the media. “We are using HPE 6500 Non-Federated store and commvault version is 11.24.52 

Hello community, how to suspend admin jobs for MA?Command: qoperation jobcontrol -o suspend -m hostname works just with client jobs Thanks FilipPS: I already have ticket 220721-330 but trying power of community ;)

I noticed a new alert was added to my CommServe and I believe this was after an upgrade we did recently to a new FR.The alert in question is : Alert Data Verification Failure Detected and it is briefly discussed on the link.https://documentation.commvault.com/11.20/expert/12395_data_verification_faq.htmlFew things that come to mind and not completely clear to me.The alert says that it detected corrupted data on backup disk. It does not tell me the job id nor the path. Looking at the alert in the GUI, It also does not have any additional option to be selected such as job id, storage policy etc. How come? Job history to the subclient or storage policy brings everything green and no issues with the job themselves. My understanding is that I would potentially have issues trying to

Hi community.I have the follow problem to try to restore a sap hana database out client. 9784  2bec  08/23 11:23:59 423100 54-# [    FSRESTHEAD ] Waiting for pipeline buf. SndIdx [1/2], RCId [26]9784  2e20  08/23 11:24:05 423100 57-# [    FSRESTHEAD ] Waiting for pipeline buf. SndIdx [0/2], RCId [23]9784  1920  08/23 11:24:28 423100 Waiting for n/w send to complete. BytesToSend [48], Free Bufs [0/600] RCId [24]9784  2da4  08/23 11:24:29 423100 1-# [    DM_BASE    ] LAStateInfo: Waiting for one batch free. LinksRead=1704382/0/1704382, FreeQ=10, TempQ=0, BusyQ=245, RCID=51/1, RID=-1, TID=11684, State=0/0, Line=16519784  5bc   08/23 11:24:31 423100 Waiting for n/w send to complete. BytesToSend [48], Free Bufs [0/600] RCId [28]9784  22f0  08/23 11:24:38 423100 Waiting for n/w send to complete. BytesToSend [48], Free Bufs [0/600] RCId [27]9784  11bc  08/23 11:24:49 423100 Waiting for n/w send to complete. BytesToSend [48], Free Buf

Hi I have a CV alert that sends notifications to MS Teams via a webhook and it works fine (has been for months).I have now duplicated the alert but pointing the notification to a different teams channel with a different webhook. The problem is that the CV webconsole says the second webhook URL is offline.Hover over the webhook and I get > “Offline (28/07/2022 15:25:31)”I know the webhook URL works as its used by grafana successfully and also calling from the terminal works:curl -H 'Content-Type: application/json' -d '{"text": "Hello World"}'  [WEBHHOOK_URL]Any ideas why CV would report it offline?Thanks,Mike

Does anyone else find it concerning that a SQL Backup shows as complete even though a number of the databases within it are skipped.Is there anyway to easily highlight this in backup reports? 

Hallo,I am wondering if i can just pass an Report URL to Users so they can view an Report without Login /  I wanted a Self Service where End Users can check last sucessfull backup but i do not want them to have an account on the Commcell or the overhead of login  

Hello Everyone,there’s a WF for Auto-install FS Agent on New Client?Best regards,xor I need this step:Auto-discover new Machine Auto Install FS Agent on client

Good day all I just want to get some thoughts for those who use a storage target which has it’s own option for encryption.I’m setting up a new environment which will use VAST storage as a backup target. I will be enabling encryption and ransomware protection on the Commvault side. Would it be recommended to also enable encryption on the storage level using VAST’s encryption?Logically it wouldn’t make sense to encrypt encrypted data, but I want to check if anyone has any thoughts on this? Thanks,Mauro

Hello,I have a Commvault backup server that has a version 11.20.0. Now, I woult like to upgrade Commvault backup server and clients to the version 11.24.0. Which is the recommended way to do it?Thank you!Best regards,Elizabeta 

Hello Folks,I need to massively create Backup Sub-clients that contain information (prescanscript, postbackupcommand, runas).When I try to run the command from the CLI however I have errors (after following the Login to the CommCell).Do you have any advice and / or any indication?Best regards

i have this weird issue that some of our server says no Job within SLA period but when i check all the servers, all of them is completed within 14 days.is there an issue within the reporting because all of their backups is completing. our SLA is configured for 7 days but it says like that on the report.  

Customer made some changes to the Tipping point IPS device at their end; and all of a sudden the netapp intellisnap backup copies have started failing.  As per the customer, they do not see anything on the logs.   There are two netapp filers on the same network; backup copy on 1 is working while on another one it is failing.  The Logs just say “3880  924   08/18 11:34:52 5974838 NDMP ERROR[TSCNACLUSTER01] 9: DUMP: Error: Write to socket failed”and the NetApp vendor says they do not see any error at their end as well“I can see in the logs from the NetApp that the connection is made at 11:09am<LR d="18Aug2022 11:09:49" n="HSCNANODE01" t="1660777789" id="0/155572305395713" p="1" s="Ok" o="ndmpdc" vf="" type="1" seq="1964418" supp="1" ><ndmp_ctrl_on_e0m_1        lif_addr="192.168.0.54"        lif_port="e0M"/>But after this, there are no entries in the event lo

I have a ticket open already (220822-723), but it seems like the Commvault Support team might be busy I haven’t heard from anyone all day, so I thought I’d put this hear so that search engines can get this error code as well; maybe help some other people.After my mediaagent’s index put itself in offline mode for a few days this weekend (went below my space threshold limit, I resolved that right away on Monday) I find that my Virtual Server Agent type clients and their subclients are unable to do any incremental backups.The commserve reports that it needs to do an index restore, so I check my mediaagent’s indexrestore.log file and every time (about once every six hours, it’s been attemping this) the log file reports the following:13708 32c8 08/23 16:48:59 102030 IDXRESTORE indexRestore executed for jobId 102030 commCell 2 appNumber 31 timeStamp 1660843841 snap-no silent-no13708 32c8 08/23 16:48:59 102030 JM Client CVJobClient::initialize(): Got r

Hello team, Just wondering if OS security patching & reboot will break last vss full backup time string or any other thing could potential cause this type of failure ***mssql lives in Aazure and Last night differential backup were failing for all instances and gave a following error “Failed to get the last VSS/Snap full backup time string for database[XXXXX] and instance[XXXXX] ”Backup history shows the previous diff backup completed successfully on 21/Aug 10:30PM Observed the previous full backup completed successfully for both instances and instances have configured to use with VSS  server last reboot was on 20/Aug after OS security patching sqlida.log only shows error “Failed to get the last VSS full backup t

Hello, I am planning to upgrade commvault to SP11.26.8 from SP11.25.44. I want to ask or if there some known issuses in SP 11.26.38. I sow the Maintenance release documentation but there is nothing special for us. But i wanted to ask anyways.

Hello all,as far as I remember, there was an additional setting to avoid the error “Not Run because of another job running for the same subclient” and “An Auxiliary Copy operation is already running for Storage Policy” in reports. Does the settings still exisit? Thank you.

Hi Team, I'm looking to see if there is a way to remotely start stopped Commvault services. Is it possible to do this with Commvault Console? Best Regards.

Good afternoon, please help, I am trying to connect the postgreSQL database but I get the following error (see image), my passwords are correct for the user "respaldo" but still the error. I have already added another server and it works perfectly.Thank you. Blessings.