Self-Hosted Q&A

Hi I have just upgraded an Commvault to 11.26.40, and I notice that there was two schedules for “System created index cache load balacing” And when I am trying to delete the double schedule, I am getting this error: How can I delete this schedule? I am logged in as the administrator.Thanks in advance!​​​​​​​

Hi Team,Customer has asked me about Azure Stack HCI backup recommended volume size. He sent me a link to MS docshttps://learn.microsoft.com/en-us/azure-stack/hci/concepts/plan-volumes Customer is concerned about planning for volume sizes of VMs i.e. 2x10TB vs 1x20TB vm disk.So the question that remains is: does Commvault use Hyper-V RCT API and/or ReFS block cloning?Can I advice customer to go over 10TB vm disk without hurting performance? 

Hello All,We are planning to move the DDB and Index cache to new cloud media agent from old cloud media agent and then we would like to rename the new media agent with the name of old media agent name.In this scenario after the DDB and index migration I should power off the old cloud media agent and reinstall the new media agent with the old cloud media agent name, this is what i feel would be the best method.or this can be done differently, Any suggestions?RegardsAnanth

HelloCan anyone tell me what the unit of measure is on the report “Backup Job Summary Report” ?  The columns I need clarification on are all the size related columns. Size of Application     Data Transferred     Data Written     Data Size Change    I assume they are in bits or maybe bytes but I cannot find the answer for certain.   Also, does anyone know which API endpoint I could use in place of this report? Thanks    

We encounter problem whereby core files generated in /opt/Commvault/Base64 and causing full space in /opt in

Dear Team , we are checking the possibilities to configure CDR  in Linux environment , let us know is it possible for Linux operating system ?  RegardsAtul Chitnis  

I have noticed when Auxcopying my Oracle logs and databases that the Auxcopy job sits at 99% and then copies a number of streams, goes into a waiting state and the select another bunch of streams. Can someone advise how the running Auxcopy job selects which “jobs to be copied to process” and whether there are any settings we can make to reduce the waiting state between selections. (Please note I am not asking how to mark jobs to be copied, but how the running Auxcopy selects the marked jobs)

After upgrading our Commvault environment from 11.26.35 to 11.28.18 we have problems browsing mailboxes. We also don't see any teams or sharepoint sites.When I browse a mailbox, the following message appears in the Commcell Console: "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond." On the Command Center I get the message: "This operation may take a long time. Please be patient."I suspect there is a problem with the CommServe DB, because we have a warning that the Commserve database tables are too large (8.52 GB) I have already run a DB Full Maintenance job what not solve the problem.The backup jobs that night ran through without error messages. Thanks for any help.

Hello everyone,I need to configure two additional jump servers to open the netx.jar file and access the console.The Commvault infrastructure in place has separate servers for Commserve, Webserver and MediaAgents.Using the 'Port Requirements for Commvault' documentation page, I already opened the following ports :- Jump > WebServer. TCP 80-81-443- Jump > CommServe. TCP 8401But it seems it's not enough to have this properly working.SSO is not properly recognized, and none of them is going to the point of opening the console.I'm probably still missing a few ports. Could you please help me pinpoint which ones are still missing ?

We are doing an Active Directory backup on a daily schedule.Though all objects seem to show up in a restore window with the latest timestamp, the Microsoft tool>repadmin.exe /showbackupshows old timestamps, as if there has never ran an AD backup.Has anyone else encountered this discrepancy? Is this by design or a misconfiguration on our side?Thanks for any suggestions.Mark 

HiIs there a way to assign Virtual VM’s to a ‘Null’ subclient so theyDont get backed up and Dont fall through to the default subclient I could use a subclient with Activity disabled, but that raises a second (smaller problem)  The other option (But it doesnt seem to work) is to have a Wildcard filter all VMs for a “Null’ subclient , but a single wildcard is not possible, but creating a few regex [a-z]* OR’d with [0-9]* could work 

Hi,Sometimes during deployment on Linux machines installer fails to start. Sometimes after some digging I can chase it down to noexec policy on /tmp and/or /home directory. There is a way to change default tmp directory using push installation, there is a unixTempDirectory property in xml file passed during silent installation, but is there a parameter I can pass to override this during local, interactive installation using cvpkgadd?

HiI’m having some troubles with Teams backup in particular when customer enabled MFA after express configuration for the global admin account, backup stopped working - the Azure app has invalid token status.I’ve got a support involved in this and among other things they recommend to: Exclude the service accounts that are created by the express configuration from the following policies: Modern authentication policies Automatic password reset policies https://documentation.commvault.com/v11/essential/134545_use_express_configuration_option_in_office_365_guided_setup_for_teams.html I don’t believe that would be the issue because it worked before and stoppe

Hi, I’m not working a lot with Snap Copy and one of my customers wants to use it in this way !Multiple Snap during the days, let’s say one every hour but he wants to have a backup copy of the last one of the days only and he is using Plan to manages is environment.

Hello all, I have some auxiliaries copies with deduplication and for some ddbs (not all) of these copies i have a partition offline, i cant see the reason for this because the configuration is the same between the 2 partitions, and i have some ddbs where this media agent is online.This is an example where the partition is offline:  This an example where the same media agents have a partitioned ddb and they are both online:

Hi All, is it correct that's not possible to backup all file version during OneDrive backup ?  https://documentation.commvault.com/2022e/essential/130942_backups_for_onedrive_for_business.html  You can back up only the latest version of a file from the OneDrive for Business user account. If you back up the same file multiple times, then different versions of that file appear in the Browse window.  In the SharePoint contents it is possible. 

Hello all, is it possible to backup locked files in OpenVMS? Backup is running, but some files failed. I found an old manual:You can instruct the backup procedure to save open files by using the /IGNORE=INTERLOCK qualifier on the BACKUP command. When you use the /IGNORE=INTERLOCK qualifier, the contents of the file at the moment of the backup are saved.The /IGNORE=INTERLOCK qualifier is useful for files that are constantly open (and would therefore not otherwise be saved). However, you must recognize that you might be saving inconsistent data, depending on the applications that are writing to the open files (for example, open application transactions or file data cached in memory). Also, because of the way BACKUP scans directories, any activity in a directory (such as creating or deleting files) can cause files to be excluded from the backup. In general, it is best to back up your system when a minimum number of files are open.Is

hi,we are using Commvault backup solution last 4year, but few days we have some trouble of backup mount error, error showing as given below   Error Code: [19:1131]Description: Unable to reach the client [svtgulp01]. Please confirm the server is up and running, then check Network connectivity between Commserve and remote computer.Source: svtgcmp00.team.com.bd, Process: JobManager

Trying to run a local install on a new redhat9 systemSee the following messages in sh.log“./install: error while loading shared libraries: libpython2.7.so.1.0: … No such file or directorySystems has libpython3 files.  Not “2”.Running 11.24Don’t see that listed in the system requirements for Linux.

Hi,I would like to create a client group based on an windows AD computer group, is there an existing way of doing this.If this is not possible and I have a dump of the AD group how can I script the creation or the addition of these computers to a Commvualt client group.

if I’m not wrong, the reports in feature release 11.21 the reports were generated with name alongwith the jobid, in 11.22 it again changed back to just the name that we provide. Is there a way to append the jobid of the report alongwith the reportname (Report custom name) that we provide

Hi, maybe you have an idear :)  We are migration index V2 from 1 vm to another vm. the index is used only for Exchange Online Backups.  The migration time is very slow ! We had 750 Mailbox so 750 Indexes and it takes 15 minuts for each mailbox. I looks like an timeout or an wait ore something like this.  The side effect is that the recall is not working for all mailboxes. 

Error: Failed to extract SEE Files for packages [717, 952]. Exception:Access to the path 'C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\DBUpgradeCommServerPreUpgrade.see' is denied.

On Gmail backups, some of the user backups are getting failed due to account is offline or something? is there an easy method to find out the failed users list from the backup job. 

Hello,I got following request:Backup VMs with retention of 45 days, for all log files we need a retention of 5 years. (Windows and Linux)Any idea how I can easy configure such requirement? If possible without install a agent.We are running V11SP24.56, vmware snapshot is configured with index V1.regards Juergen