Self-Hosted Q&A

Hello, I am still tryin to get used to server plans. Consider the following requirements:weekly full backups on Fridaysincrementals on the other days of the week If I create a server plan, with a 1 week retention, I understand it will run a synth full every 7 days. but when? will it be on Friday? Can I control this via backup window? If I do not have a full backup windows defined in the plan, synth fulls are controlled by the backup window as the incrementals? Regards,Pedro

HelloDoes anyone know how to disable the automatic startup of the Hedvig services after a single node reboot? Disabling the CV services seems straightforward:But will this also prevent the Hedvig services from starting up automatically, or do I need to disable each of them individually?hedvigclogchk.service  hedvigdthrottle.service  hedvigfsc.service   hedvighblock.service hedvighealthcheck.service    hedvighpod.service  hedvigmntcheck.service   hedvigpages.service  hedvigswatch.service     Is there perhaps a cleaner or more efficient way to achieve this? ThanksMichael

Hi All, we have some vms with shared volumes. This is not support we know. But we have one question. We added scsi filter for all shared discs in the subclient filters so that only the local attched discs are backuped. But we still getting this event: scsi-1 Warning volume groups are not supported The job is shown as completed. Do you have an idear why the exclude is not working and the event vomes up ?

Hi Team,I have a question.We have one file server and the server size around 25 TB. We have created 2 backup set for daily and monthly. Because the adhoc monthly full backup takes around 25 days to complete so we want incre data on the time so created another backup set called Adhoc_daily  and run daily on different storage policy. Both are running to Tape library directly. But the incre backup cycle considering old full for reference. So it there any other way to reconfigure this backup. 

During V2C (VMware to AWS EC2 Cloud) recovery, the recovery operation was completed, but the operation was terminated due to Complete one/error.Then, when you access AWS, the guest is created normally, but the validation fails and the guest is not runningThe target client is Windows 2019std, and the Commserve version is V11 SP36.The proxy server is V11 SP32.

Hi Community ,I’m planning to transition from using storage policies to plans, which are currently configured in our environment.While plans are modern and aligned with future cv direction, I’ve noticed some limitations in flexibility that could influence the decision to continue with storage policies instead.For instance, in storage policies, I can configure multiple copies — say, a Primary and an Offsite copy — and assign different sets of clients to each. For example, 10 clients to the Primary copy and only 5 to the Offsite copy, based on requirements. I haven’t been able to find this level of granular control with Plans. When a plan is assigned to a client, it seems all associated copies are applied uniformly. Am I missing something here?Another concern is around scheduling. If I associate 100 clients to a single plan with one schedule, does that mean all 100 clients will initiate backups simultaneously? In many cases, specific clients require tailored schedules based on business n

Hello Im having the following error:Error Code: [91:417]  Failure Reason: VDDK thread timeout, possible VDDK deadlock encountered. [vm.srvfs3.vmdk-Failed to open disk ; vm.srvfs3_1.vmdk-Failed to open disk ; vm.srvfs3_2.vmdk-Failed to open disk ]. Can you help me how to fix this?

hi i am having issue nutanix ahv vm backup  , when i start the vm backup with 6 vm in the sublcient , the proxy going un responsive, i need to switch off the vm and on it again, i tried to run single vm backup at a time , it worked ,when i tried multiple vm , proxy machine went down, i changed the reader to 1 and ran the backup success  what could the be  the issue 

Hi Team, When I call the API below, I get the following output and according to this output, I think that the "enableDataSecurity":true information below actually shows the "Prevent Administrators from viewing or downloading your data" option in the CommCell Console interface. I checked it comparatively.However, there is a situation like this. In order to get this information, I need to get the clientId information for each notebook and get it one by one for each client.Since I backed up a lot of notebooks, it is not possible for me to do this one by one. How can I query all the notebooks in my system and get the "enableDataSecurity":true information? API BOL: https://documentation.commvault.com/2024e/expert/rest_api_get_client_properties.htmlAPI Call: GET <webservice>/Client/{clientId} HTTP/1.1 Sample of Output:"clientSecurity":{"enableDataSecurity":true,"clientOwners":["0ber0n"]

Before posting I reviewed the previous thread but it appears that this is from over a year ago.Need to report some documentation pages that are incorrect but I cant submit a feedback for that particular link because it is under “Expert” and support told me to raise a CMR which seemed not to be the right approach for a documentation review.​What is the proper direction for customers to request for a documentation review/fix? Thanks

HI together,we are currently using a storage-policy that has an incremental storage-policy attached (for the incremental backups).When we created a plan this kind of setup is no longer possible via Command Center … but it was possible to attach a different (base) plan for the incremental backups via the Commcell Console. (11.32 and 11.36).Is this only working because we are on the lucky side … or is this intended? Is there any ”plan” to attach incremental “plans” via Command Center?Best regards.Michael

Hello Commvault,To restrict restore operations to Commvault users, I see that there is the “Browse and Restore” Role with following Permissions:There is a requirement to have separated permissions groups / users for restore:- VMware VM restore- o365 Exchange online restore- OneDrive for business restoreIs this possible? Please for your feedback,Nikos

Hello Team, When I get the json payload from the “Equivalent Api” option in Command Center, I see a GUID parameter. What exactly is a GUID, what does it do? In the example below, I can add a VM named vm1 to a VM subclient without a GUID and the backup works.In this case, is there any harm in using it without a GUID?{"content": {"overwrite": true,"ruleGroups": [{"matchRule": "ALL","rules": [{"type": "VM_NAME","condition": "CONTAINS","name": "vm1*"}]}]},"filters": {"overwrite": false},"diskFilters": {"overwrite": false}}

Dear Commvault Experts,Could you please help us troubleshoot the following error message, as it is not covered in the Commvault documentation:Error Code: [39:218]Description: Unexpected NDMP error communicating with tape server Issue Description: The NDMP backup is running very slowly (approximately 3 MB/sec) and then crashes into a pending state with the error message above.Do you have any experience with this issue?

Hi,I have a problem when i’m running backup copy for backup vmware. The message errors is “Atleast one of the backup copy jobs associated with this workflow has failed or failed to start.” can you help me for solve it?

Hi, Can anyone help me with this error?Error Code: 22:3257Description: Failed to prepare snapshot... [VendorId [VMware] for device [/dev/sda] is not matching for Nimble]  

I stopped commserve server last friday. I started it recently,but it was in the following state:( Time appears to be forwarded by 2 days 16 hours 52 minutes 4 seconds. ) I click “Yes” button, but not start.Next…. I enter “はい” and click “Yes” button , incorrect prompt errorEnter "Yes” and click “Yes” button same error.I think this problem occurred display language How to change Commvault Process manager language? commvault 11.36.49 env. 

Hi,how can I verify which hotfixes were installed during upgrade on the Linux environment ? I did upgrade for 11.36.18 to 11.36.49 and now I want check installed HFs and all patches for Commvault software.

Hi all,We have 2 environments using Commvault (Dev - 195 VMs and Prod - 2175 VMs). In testing the REST APIs, I've found that the GET VM API only returns some VMs in the Prod environment. Is there a limitation to the number of records returned?sample Powershell code:$ccVms = Invoke-RestMethod "$cs/webconsole/api/VM" -Method 'GET' -Headers $headers$vmGuid = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty strGUID$vmEsxHost = $ccVMs.vmStatusInfoList | Where-Object name -eq $vmname | Select-Object -ExpandProperty vmHostI've tried adding "Pageinfo: 0,3000" in the headers, but my code was not able to some VMs.I've also tried GET /v4/virtualmachines but I’ve found that the API only returns ~103 VMs from Get Virtual Machines | Commvault® Both environments are on 11.36.39 

I'm not able to open a support ticket. Can anyone help me? The page freezes at the point where it is loading AI data.See screenshots below.  Issue with Google Chrome and Microsoft Edge browser.  I tried the phone number for contacting support in my region, but the call was horrible, I couldn't understand anything and the call dropped. 

Hello,Yesterday I updated the software version on my server hosting the command center to 11.32.59. Since then, when i log into the command center, in the health tile, there is a spinning circle. Any tips on how to get this populated properly again?RegardsFergus

Restore and recover of a lost datafile in a PDB is failing with the following:##### Exceuting Tablespace offline script for partial restore #####SQL*Plus: Release 19.0.0.0.0 - Production on Thu Mar 27 13:48:24 2025Version 19.18.0.0.0Copyright (c) 1982, 2022, Oracle.  All rights reserved.SQL>SQL>SQL>SQL>Connected.SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>SQL>alter database datafile 105 offline*ERROR at line 1:ORA-01516: nonexistent log file, data file, or temporary file "xxx" in the current containerSQL>  1* alter database datafile xxx offlineSQL>SQL>Disconnected from Oracle Database 19c Enterprise Edition Release 19.0.0.0.0 - Production##### End Exceuting Tablespace offline script ##### Solution:Online and offline commands must be execute from the same container in which datafile resides as v$datafile and dba_data_files only have the entries of the datafiles belonging to that container. Connect to the PDB in question and

I am trying New setup of Live sync.Production commserve Instance002 registration with commserve is failing.As per install.log error is “client registration with commserve could not be completed at this time due to ongoing maintenance”. can any one help? Manual registration with simcallwrapper also failed.    

hi, We are on 11.32.89.We have Azure HCI VMs and postgre iDA is installed. The backend storage library in netapp grid S3.We understand as per documentation that Azure HCI storage is not supported so far.https://documentation.commvault.com/2023e/expert/supported_hardware_storage_arrays.html As a workaround our solution engineer gave the following option to enable. Error is Appaware with “Virtual Server Application snap” engine is only allowed from VSA workflow. I could not understand what it means ?   

Hi, I have a full Linux Commcell and I’m deploying Commvault 11.36 using exclusively the Command Center.I just realized that out of my 2 MA grids (2-nodes grids), 2 MA of 1 grid are missing the filesystem agent and the ddb subclient and the 2 other ones have a ddb subclient but its not associated with a Plan.  I had no other option than using the commcell console to associate manually the plan for the first 2 ones and create a filesystem Agent, then create a DDB subclient and associate it with a plan. If I remove the licence both default and DDBBackup subclients are grey out. When automatically created by commvault DDBBackup subclient is activated (blue) and the default is greyed.I am not satisfied with this behaviour, is there a way to have all my media agent alligned? Thx in advance