Self-Hosted Q&A

Hi,I created Storage Pool form two Media Agents with DAS storage, DataServer-IP transport is used to access partner MA storage. DDB has 2 partitions, one per server.I did DB restore tests, using 2 streams and got results around 900 GB/h per stream.But if I create Storage pool using only one MA restores are faster, around 1250 GB/h per stream.Do you have any ideas, why DataServer-IP slows down restore process? In my understanding it should be opposite.

Hello All,I am taking triditional VMware backup and I also take with Intelli snap. (virtual server Agent snap). What is the differneces between them. And IF I take backup via Virtual Server Agent snap,Will  the snapshots grow continuously during the backup Copy period? 

i have the commvault v 11.32.76. im trying retire from protect>laptops a laptop. the job starts but in job log i receive error. job log is attached. in my command center email settings is configured and its works. but when i click retire on laptop,i receive message that i recieve email message for approves ths operation, but i cant receive this message. when i click on test email from email settings from the command center i receive email message. what i do? 

The scenario I have here is that we want to back up only a specific directory within a virtual machine. For example, let's say we need to back up the /opt/backups/ directory while excluding all other files and folders. The goal is to ensure that only the contents of this directory are preserved and maintained as backups, without including unnecessary data from the rest of the system.  is there any way to do this ?

i have the comvault 11.32.73, the tape drive eternus lt20 s2. i need a guide for configuring. i have to archive my backups backuped: virtual machines, sharepoint data, data of end users. on host, where is connected my eternus lt20 s2 i installed media agent. what i do?

Hi, We have two environments.Staging and development.On the development commcell(11.35) we are able to create a kubernetes cluster.But on the staging commcell(11.76), we are not able to create the kubernetes cluster.It gives port connectivity error.Unable to create kubernetes cluster with details provided.Failed to connect to kubernetes end point https:x.x.x.x:6443 from access node.Port is open from VSA node,Can you guide me which logs on which machine I have to check to investigate further. 

I have issue that the CV snapshot on our netapp array is not automatically removed and it causing to overflow the snapshot reserved and taking the actual of NAS space.can you share how we can fix it.

Hi,Does the Dataserver-IP feature require any special libraries, packages or customization on Red Hat 9.4? like here: I have 2 Media Agents and I want to share mount paths (LUNs mounted to each MA). But there are some errors eg. with Data Verification or backup:Cannot connect to Data Server, please make sure desination MediaAgent is up and running and there is no network / connvectivity issue between source and desination Media Agent.In NFSTtransport log:3dfs server @ [cv-ma-g02] failed to start, reason: Services/3dfs are not reachable or refusing connectionThere is no firewall between them, there are able to cummunicate, services are running but still problem exists. There is no NFS service installed on this server - should I install it?

I would like to get information on best practices for setting up SQL Always On with Commvault IntelliSnap integration.The requirement is to implement new SQL instances protected by Commvault IntelliSnap.Is there a document that outlines the necessary prerequisites for this setup Windows side?In particular I can't find details specifying where to place the system databases, user data files, and their corresponding transaction logs.Know for sure have to reside on Array\Luns to get covered by intellisnap process.    

Hello, I have some issue with backup of thumbnails ( alot of small files above 2M). The issue is that IFIND proces using around 10GB f RAM, and then scan taking way to long en even not finishing on time ( around 6-7 hrs) I have already reseted DB by running recursive scan( took me around of 15hrs ) and after i tred optimize Scan again.  i have restarted commvault services, and the host. Reinstalled client, i have even added additions setting IFIND_AffinityMask, but still no resaults.  I am runing on SP11.32.81

Hi Team, According to the below information Commvault use the standard LDAP port 389 when getting AD backup. The question is, how can we configure to get backup over secure LDAP port 636 ? https://documentation.commvault.com/2024e/expert/active_directory_system_requirements_02.html#port-requirements

Hello community, I was trying to automate some tasks using the Metallic API and ran into an issue (or maybe it's just me doing something wrong) during token refresh.From my testing and the CV doc, the token expires in 30 minutes, so we need to regenerate it using the refresh token. That part works fine.https://api.commvault.com/docs/SP38/api/cv/OpenAPI3/renew-accesstoken/ But, the 'Custom Scope' (/Job  /V4 /Organization) gets lost after the token refresh - custom scope content is empty, so I either have to manually enter it again or script it to update.I’m wondering if this is by design or if it’s something that might be fixed in a future release or hotfix.Should I open a case with support to get dev attention on this? Thanks! ####Refresh token function### def renew_

good afternoon, using latest commv version, is supported to use linux media agent with zfs partition on it? not using zfs for dedup or compression, but just for having snapshots.thank you. 

Hi!I do have this setup in my home lab.CSserver - with 10.10.10.0 subnetMA - with 192.168.0.0 subnet and 10.10.10.0Proxmox server within 192.168.0.0 subnet(maybe in some time i will also add some more subnets) So my idea is that i would like my Proxmox to register to CSserver  via media agents. I want to simulate an infrastructure where CVserver is having only one internal interface to cummunicate to MAs only. How to achive that? I have tried to install 2nd instance on MA with gatteway agent. I have tried to create some network rules via CommandCenter, but still Proxmox is not able to register in CS…Maybe I am missing somthiing? All Commvault servers are Linux based and i have disabled internal firewall and SELinux for testing purpouses so it seems that there is somthing wrong with CV configuration itself. Is there maybe somekid of guide, similar topic or so? 

I manager a Commvault system that has been in existence for over 10 years. Throughout the years, engineers and configured and moved mount paths as needed. At this point I have drives with several mount paths on each one. Commvault reports 5 mount paths on a 100TB drive as 500TB. If I show executives utilization reports, it will appear that we have several PB of storage. Storage they know they didn’t purchase. Is there a way to consolidate mount paths, without deleting data, so I can run utilization reports with realistic numbers?   

Hi  when i recall my cleaned up email always i stuck in login  page  get applications not found .   

Hello,I do backup restore testing on 11.32 version and found that speed of single stream is quite limited. For SAP for Oracle DB agent I’m getting around 700-900 GB/h per stream, for VMware VSA agent around 700 GB/h per stream.At the same time backup server hardware resources are not very busy, hardware is quite powerful, DDB is on NVMe drives, Library is on SSD drives. Restore destination hardware resources also are not heavy loaded. So I see that hardware and network is not the bottleneck.Tested on Pools with 128KB and 256KB DDB blocks, with media encryption enabled AES128Are there any software limits for stream speed implement programmatically by Commvault? If yes, then can I control this limit manually using some advanced setting?Br,Andrejs

We have upgraded Commserve from 11.28 to 11.36 recently. When we are trying to run the qscript we get following error. Please advise how to fix this? Command: qoperation execscript -sn ResetWormCopyToRegularCopy -si Storage_Po1icy_Name -si Storage_Policy_Copy_Name -si authentication_code Error: execscript: Error 0x13b: Qscript execution failed.QScript[ResetWormCopyToRegularCopy] CS[Commsereve name] DB[CommServ]Qscript Output:Failed at RunStringQuery_QS! Error: [Failed to execute SQL Script!].Msg 2812, Level 16, State 62, Server commserve\account, Line 2Could not find stored procedure 'QS_ResetWormCopyToRegularCopy'.

One of our vendors suggested that AWS changed something in a recent SDK which can affect (break) S3 communication. On RHEL8 MA’s I see nothing that seems to resemble any sort of file or package relating to any such SDK, so, can someone tell me if AWS’s SDK is being used or if your connection to an S3 compatible storage target might be affected?I only see some sdk’s relating to lib* but nothing that looks like “AWS” specific.thanks

Our M365 administrator changed the email retention policy to 7 years in our M365 tenant. Prior to this, there was no policy enforced.The incremental backups prior would complete in under 30 min. for maybe a few GB of data. Directly after the change, there was 91 GB. The next was 177 GB, which I ended up killing, and then 240 GB that ran for almost 3 days before I killed it.I found the one mailbox slowing things down which had a large amount of emails - not the biggest mailbox but just the amount of mail items.My question is, what is the reason for the change after the Retention Policy is applied to email? It sounds like it may have to “re-seed” the data - what does this mean?

Hello Team, I am trying to test the application validation feature on one Windows VMware VM first.We use Linux access nodes, and the destination Storage is HSXThe livemount feature works now, the VM is booted and it is poweroff after some timeHow the process of script test works ?on the Linux access node I see theses scripts[root@prx01 Base]# ll CVGetDefenderStatus.bat                 CVGetOracleDBStatus.sh                  CVGreenplumBkpRstUtility/CVGetOracleDBStatus.bat                 CVGetSqlServerStatus.bat                CVGreenplumBkpRstUtility.tar.cvtarinfo On the VM Group can I use the Linux Access node for a Windows VM ?How the scripts is pushed on the destination Windows Machine ? 

I want to import a tool that I have downloaded from commvault store, can anyone tell me how to import this tool from commserv

I am trying to add an additional web server for our Commvault environment. Would like to have some information on the chronological order on how it is done as the document from the Commvault website appears scattered everywhere. THe install information itself is not difficultThe question I have is more of how to connect the additional web server to the Commserve so reports can be generate of it.  Or how you can enable it so Command centre can work.  The new web server and the existing Commserver has windows firewall enabled both ends  so would be interested what ports ( inbound and outbound) needs to be opened.

We have some clientes on worm storage policy. Those clients have been shut down. we do not need that clients and their backup anymore. How can I delete them from Commvaut?I I tried manuel deletion, I tried to mark backup job as bad , and I tried to delete via RetireClients worfklow but IT did not work.we need to delete all those clients and their jobs from commvault 

Hi all. After upgrading to 11.32.13 we are sporadically starting to see the below error when doing Vmware snapshot backup. The backup job fails or completes with errors: “Snapshot creation is disabled on [Server name] by [].”   Snapshot creation is not disabled for the server, and when backup is re-run everything is working. Have anyone else seen this behavior? Regards-Anders