Self-Hosted Q&A

Help me !!Suddenly, I can't back up data for my clients.I have tried to check the connections and found that everything is normal. All ports can talk normally. After that I uninstalled and reinstalled the agent but it still doesn't work.   Please advise me where else I need to check. Description: Loss of control process SQLBackup.exe. Possible causes: 1. The control process has unexpectedly died. Check crash dump or core file. 2. The communication to the control process machine xxxxx might have gone down due to network errors. 3. If the machine xxxxx is a cluster, it may have failed over. 4. The machine xxxxx may have rebooted.

How do I create an event viewer type alert in the web console command center.  The documentation I’ve review only shows how to do it if you have the java client version.  We only have access to the web version.I’ve tried adding a Alert Definition, but there isn’t an event viewer type to choose from.  

Dear community,  I have a liveSync environment with 3 Commserve servers, After successfully upgrading from 11.32.59 to 11.32.69 , The sync among all nodes is OK but CS failover readiness report says that one node is not ready as the SQL version is not the same as the other nodes as below: Kindly advise me what to do to solve this issue BR

hello am finding this on opening command center please advise on that 

Dear community,We need to configure the following components, in a Commvault environment that already backing up around 7,000 o365 users.Commvault Compliance (Legal Hold & Classification) Commvault Risk Analysis (Indexing)According to the documentation, in order to achieve that, we need to add the following Commvault components:INDEX for data classification plan (Case Manager) INDEX for data classification plan (Sensitive Data Governance) Content Analyser So, the question is if make sense to have only 1 X MediaAgent for all the above components (example D16ads_v5).1 INDEX for both Case Manager & Sensitive Data Governance data classification plans and same MediaAgent could be also Content Analyser.Please for your feedback.Best regards,Nikos

Hi everyone,What impact will enabling WORM Storage Lock with full proof have on disk space before and after its activation?Thanks.

Dears I have many tapes kept for only one un-aged jobs and I plan to perform tape refresh on specific tapes picked manually.When I try to enable media refresh on storage policy copy level I see the parameters for auto picking tapes.How to bypass these parameters ?

Hi everyone,I activated compliance lock on a storage policy, which prevents me from deleting any backup data linked to that policy. Afterward, I created a new library & Storage pool with a different storage policy, but I'm still using the same subclient as before. Given this new setup, why am I still unable to delete backup data after backing up new content?Thanks. 

Would you add the ability to check multiple folders in different drive letters of the same server to restore from using Command center ?

Hello, I already perfomed SP to PLAN migration but I want to know the difference between :creating a new server plan or converting an existing SP.Is there some limitations when converting to plan instead of creating a new one ? Thanks !  

Hello i would like to know when studying for CommVault Engineer Course is it best to study onsite or Virtual and do they differ in prices  and if it is in Kenya and is onsite where do the classes occur

Hello,In one location i have two MAs(media agents) with local storage, each MA has:1. SSD storage for DDB (two disks in RAID1 array), single logical disk2. HDD storage for library (multiple disks in RAID6 array), single logical diskSo, I have two options:A. Create two Deduplication storage pools, one per server and manage how agents are spread between those pools manually. With this approach I'm familiar on practice, it is not very convenient to mage such setup. But i clearly understand how jobs and clients are spread between MAs and what happens if one of servers will fail.B. Create one big Storage pool with both MAs in grid, library paths will be shared between MAs using DataServerIP transport in read mode, pool will have common DDB with two partitions(one per MA). I'm not familiar with such setup and don't know potential downsides.So, questions regarding option (B):1. How agents and jobs are spread between MAs? How Commvault makes decision which local storage path to use, on MA1 or

Commvault Vmware 7 backup missing /opt dir contents (possibly others). I discovered this while trying to restore files (guest files) . I then did a full vm restore out of place and the files are not there uner /optThis is a serious issue haw can i ensure all files are backed up? I did for a full backup still same issue

Hi Commvault gurus! I have the following question. We need to test disaster recovery situation when loosing all infrastructure and having only tape backup available. Then, which option we should choose in CommServe Recovery Assistant - staging or recovery? As said, we just want to simulate disaster recovery situation and try to restore CommServe and couple of client in order to be prepared for such situation.What is the difference between Staging and Recovery option? I know, that when using Staging, all Backup activity is disabled, but of course it could be changed manually, couldn’t be?Is there any other pitfall, we should keep in mind? Or any other best practice guidelines supporting following:https://documentation.commvault.com/v11/expert/testing_commserve_failover_using_disaster_recovery_dr_backups.html - it is fine study material, but let’s consider we lost all infrastructure, we have just only the tapes with backups :Dhttps://documentation.commvault.com/v11/expert/testing_commser

Hello,Backup of “Analytics Server” fails with error:Cannot scan [[role:Exchange Index, client:commsrv]]Source: commsrv, Process: FileScanI tried:Create new subclient but fails to browse the for content. Installed “Exchange Agent” on the CommServe server. Check the logs for more details

Hello Commvault Community,I'm trying to backup PostgreSQL with FSBased backup, somehow it failed at 74%. When I checked the log, it shows that there is invalid archive log directory (Log file attached). In our PostgreSQL.conf, we are using bash command in archive_command row. I also configured the postgres instance in Commvault using the path from archive_command bash file. So the path to archive log should be correct.In looks like Commvault managed to transfer data but it failed to stop the Backup Query.Please advice. Thanks in advance.

Hi together,in oine of our project we have the need to execute Exchange Single Item Recovery on a regular base. Due to this requirement we have to create a recovery point … but this takes very long (1 hour+).Is there any possibility to create a recovery immediately after the backup … or scheduled. Just to be prepared for the next single item restore?Thank you.Michael 

Dears,I'm encountering difficulties downloading the latest Outlook add-in for version 11.36. The downloader is only providing the version for 11.30.I would appreciate it if someone could assist me in obtaining the correct downloader for version 11.36.Additionally, I believe there may be an error in the documentation regarding the Outlook add-in version. It's possible that the shared version is outdated. I recommend the Commvault team verify the accuracy of the documentation to ensure it aligns with the latest version of the Outlook add-in.

I see below mentioned in storage utilization report Total Used SpaceTotal Data WrittenTotal Application SizeConsidering Total Application Size is Front End data , what is the difference between Total Used Spaceand Total Data Written , tried to find it in documentation but not able to .Why total used space is almost 50% higher than total data written ? 

We are archive exchange email using commvault,, now we want to restore the email,, is  it possible if we restore the email to another email account ? Let’s say account A archived then the email restored to Account B.. 

which dashboard is available on the command center am i right to say Apps Dashboard or? and can MediaAgent can be located on-premises or in the cloud on physical or virtual machines.

Currently I ma looking to do a restore from one server to another one, but it’s failing due to different SQL server version in the commVault Gui. I’ve confirm the server both have the same SQL version. They are also on the same environment version as commvault ( 11.32.59). I am looking to upgrade Method to the same version as Insurgent .Method SQL server version is showing 14.0.3475.1Insurgent  SQL server version is showing 16.0.4150.1  

I would like to manage the schedule in the client group.But the schedule doesn't come out  I can check it with Client computer schedule.  Is there a way to manage the schedule in the group?

Dear Commvault experts,during the planned DR test scenario our tape library should be a part of the testing DR environment, that is in the completely isolated environment. Therefore, this library will be marked as offline in the existing backup production infrastucture.My questions are: How can we ensure that the temporary test-DR CommServe can only read from the tapes and not write to them? Is it sufficient to disable the Scheduler and Data Aging features? Additionally, is it necessary to configure this tape library on the test-DR CommServe, or is it automatically recognized? Your input will be much appreciated!

Good evening folksWe currently use Commvault to backup our Exchange Online (EXO) environment and I have recently been reviewing Commvault DR options and have become a bit stuck for EXO.The components involved for EXO backups I believe are …-Access Node-Index Server-Web Server The access node and index server I understand why their needed but I am at a bit of a loss as what role the web server plays. If I change the web server under properties of the access node to another web server the restores fail so clearly the websites play a crucial role. I have read the CV documentation but am still no further forward - I can see that there is some sort of search svc installed.Any clarify that can be provided would be much appreciated.