Self-Hosted Q&A

Getting this error when trying to install with ExpressMedia v11.24 on Windows Server 2019. Not sure what to do about it. 

Is there a way to know the installation date of COMMSERVE?

Hello,I have configured Commvault to Protect AS400 and the progress of Backup is good it takes a few mins, but for restore operations it takes a time like 5 hours comparison to backup complete in 45 mins does anyone have some advice? 

Hi dears, i had old configuration of live sync but the engineer has deleted the CS DR, when i deployed new Standby node but during the live sync configuration i have found that old standby node still visible in livesync wizard and a wrong info is exsit regarding primary and passive nodes based on troubleshooting and search i have found that there ares the below scripts to remove and cleanup the failover instances but i cannot find/download the scripts. can someone assist by providing a link to download the below scripts?RemoveFailoverInstanceClientPropCleanupStaleFailoverAssoc thanks in advance.

Hello,I want to setup secondary copy to cloud.Primary copy is using local disk library and DDB with single partition with path X:\DDBWhen I will create storage pool for cloud storage, should I create (or not) separate folder on disk X:\ for new pool DDB partition? For example X:\CloudDDBThere is recommendation from documentation that sounds strange for me: “When you create more than one storage pool using the same MediaAgent and DDB disk, make sure to specify the same DDB path. Do not create separate subfolders on the DDB disk for each storage pool.”https://documentation.commvault.com/11.24/expert/12411_deduplication_building_block_guide.htmlMaybe there is mistake? Two different DDBs pointing to same disk path?Thanks.

Hi All, i have an short question regarding the edit of one report. I try to change tha date format in the Replication Status - report.  i opend the report clicked on edit selected the last syn time and edit the   i changed the date to this settings. I saved the deployed the report. in the html view all fine. in the html mail and pdf mail all fine but in the csv export its not fine the csv report is not ussing the date formatter wich i choice.  do you have an idear why ? 

hi guys, i just replaced old MA server to new MA server - the library and access node of cloud apps. when i start backup job for teams, about 5 teams are sucessfull and about 1500 teams failing due to  Failed to restore latest metadata files. Manual intervention required due to old or missing files. so i on the access node add “nSkipTeamsMetaDataCheck” - still same backup failing. on the commserve node i add “bShowTeamsConvertJobToFull” run teams backup job and issue persist.  there is a CVTeamsBackupLog:  32944 4468  08/14 20:44:02 13920 Downloading metadata files from JobID=11955 for IndexingGUID [D90396AFX4D8CX40EAXBBE3X1E0DEB468560]32944 4468  08/14 20:44:02 11955 CvRemoteFileCacheClient::DownloadFiles Caught error for file [D90396AFX4D8CX40EAXBBE3X1E0DEB468560.zip]: [0xECCC0016:{CvRemoteFileCacheClient::DownloadFiles(1008)} + {CvRemoteFileCacheClient::DownloadFileFromServer(896)/ErrNo.22.(I

VMWare Image of Commvault Software with 11.36I have downloaded and imported to the VMware ESXi ，Could you tell me the username & password for this VM? Regards,Li

We just received an alert that the sku for autoscaling is being deprecated. Is there a new one we can use, and I assume an additional setting to define the new sku. I will attempt to use the windows sku, but I fear it may be next in line for deprecation. One or more image versions within the plan commvaultlinuxfr32 from the publisher, commvault, have been scheduled for deprecation. As of August 16, 2024, you have workloads that are running on these images. These workloads will continue to run and will not be impacted. However, additional instances cannot be deployed after the deprecation date.

Hi Everyone, We've got a customer intended to provide BaaS to its customers through Commvault. His main concerns are related to security. As his has customer which have their data located on-prem and which should be protected in the new BaaS. The concern is how the network design should be in order to transmit the data from the end customer DC to the new BaaS platform without exposing all the CommCell nodes to the internet. We heard of Network Gateways, but actually we do not have any clue how this can be done. If Network Gateways is actually the solution in order to only expose other nodes (CS and MAs), does that mean even the Management Plane (Access of the Tenant to the CommandCenter for Backup Management) is transmitted over the NetGw ? Any details regarding this would be nice, thanks in advance. Regards.

We want to have Azure Blob containers Immutable feature turned ON.Primary - Incremental - 30Days - AzureBlobContainer1Monthly Full backup Extended retention - 365Days - AzureBlobContainer1With Commvault Deduplication.Commvault DDB resides on the Media Agent.How so we handle DDB and the extended retention of INCR and Full on the Container1? Will the data on the container1 expire post INCR has reached its retention for 30Days? Currently we are not sealing our DDB. Do we need to seal the DDB when using Azure Immutable storage? Can we have one Azure Immutable blob and inside them have multiple folders with multiple retention? How does Commvault Retention linked with Azure blob Immutable - Access Policy - Retention Interval? What if Azure Retention Interval on AzureBlobcontainer1 is set for 30Days and My Commvault retention is for 365Days. what happens to the same data on 31st day?

Hi  all, we notice that at https://github.com/Commvault/terraform-provider-commvault, the latest update is a year old. I can’t imagine that this is finished and bug-free. Can somebody update me on the future of this project?Is it abandoned? Thanks!

Does Commvault provide a backup sizing tool (primary and secondary copies) which enables the calculation of the required storage capacity for the FET based on the required retention periods? 

Hi, Is it possible to set commvault to automatically retry the backup jobs for only failed vms or does this have to be done manually everytime?

Hi there,I backup a vm group on tape library for some technical reasons.For some backup jobs, data written on tape and Index information written on another tape.Can I include index information into backup data so I make sure that both be written on the same tape ?

Hi Vaulters, Hope everyone is doing well.We have a new commvault platform that will be installed, and we’ve been asked by our storage team what are the LUNs size that are needed for backed up data. In order for them to create and map them to our MediaAgents. So, it’s a sizing question. Are there any recommendations per Commvault or utility that can be used to help us decide what’s the best storage configuration will fit our needs ? Knowing that our platform will back up multiple workloads : VMs, FileSystems, DBs (SAP HANA), Mailboxes (Exchange), Active Directory ...etc. Any recommendation from you guys would be much appreciated.RegardS.

We have client Machine with OS Windows 10, OS is configured on RAID 1 with two disks, now We are trying to do Bare Metal Recovery of system, is it possible to dp BMR on RAID configured machines.

any idea on the below error ,  Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03009: failure of allocate command on ch1 channel at 12/01/2023 13:13:35 ORA-03113: end-of-file on communication channel ] Source: grb-srv-opr, Process: ClOraAgent we restarted the server and services backup 4,5 backup ran sucessfully again we are facing same issue 

Hello Team i want to know if this is a normal process when i use Intellisnap restore with NetApp a new IGROUP created by Commvault and not getting deleted after the restore was completed this is a normal behavior ?  there is an option to automatically delete the netapp igroup once the restore was completed? 

Hi Team,So I’ve been limping along with a dirty-flag on the drive hosting my DDB.This actually occurred due to a CrowdStrike BSOD a few weeks back, but recovering data was more important than clearing the CHKDSK.However, we obviously cannot limp along forever.I am assuming the worst here, and that when we finally allow CHKDSK to repair the volume it will corrupt my DDB.  It usually does, and I have seen this before.So I suppose the question is, do I just roll with it, or is there something else I can do to minimize the impact of a potential DDB Recovery? Thanks

When excluding Dynamics 365 content from backup, it needs to be assigned to a Dynamics 365 Plan - I am interested in understanding why. Can someone please offer an explanation? That step seems to have been omitted from the documentation.

Hi, we’d like to use some MediaAgents with Linux in the near future. The system requirements page from CommVault lists Ubuntu 20.04 as the latest supported version. Is there any piece of information if and when Ubuntu 22.04 will be supported?https://documentation.commvault.com/v11/expert/2822_mediaagent_system_requirements.htmlThanks,Janko

Hello everyone,11 virtual machines (Win&Linux) located in the vCenter were previously backed up as VMs. This has now been changed to FS backup, the old subclients have been deleted. Since then, OI licences have been assigned to the virtual machines.  All machines have the File System + Filesystem Core installed, some also have MSSQL Agent or Oracle.The VMS were discovered by the vCenter/VM backup before the agent was installed. They should therefore count as VMs.  This procedure has already been used for many machines, so far there have been no such problemsIs there a best practice on how to fix that behaviour?Regards,Marian

Hello Commvault Community, After an environment crash, one of the services won't turn on. What is this service and how critical is it? No information in the documentation.  Regards,Michał

Hello,I tried to authenticate with API request to my CS to run API commands:and I tried to authenticate with my user that has master rule and password ( 64 Base , don’t refer to the words - somepass,someusername,domain)and I receive this message :  {    "errorMessage": "Access denied",    "errorCode": 5} Thank you support.