Self-Hosted Q&A

HelloIs it possible to merge two clients with two different client identifiers?We installed two agents, File&System and SQL, on a server using the FQDN for both host name and display name. The server is run in Azure. “servername.domain.com”Then after a while we added that server to virtual backup. When we did this it ended up with just the name of the server as client identifier. “servername”.This resulted that we now have 2 clients in commcell for the same server. So the question is, can I use the Merge Clients workflow to merge them?Or is it to uninstall and reinstall to solve this?BRHenke 

Hi Commvault gurus! I would like to ask about the process of adding new Media Agents to an existing tape library storage pool. Let's assume the new Media Agent is physically attached to the tape library and everything is properly connected from a hardware perspective. Do we need to deconfigure and reconfigure the tape library in the Commvault Console? I can't find an option to add a new Media Agent to the existing tape storage pool, unlike the process for adding a Media Agent to an existing disk storage pool. Any input will be much appreciated!

Hello, TeamI am trying to restore an oracle rac database already backed to a stand alone database and i am getting an invalid user while restoring.I ran readiness check for this and this what i am getting. Kindly help with possible resolutions for this. Thank you  

Hi all,I have the follwing issue. We are using CommVault extensively to backup our iSeries LPAR. However, we notice that on the big libraries tha incremental backups take the same time or even longer than the full. And it seems to backup far less objects.Anyone has an idea?

Hi team, According to the below BOL Commvault can not backed up Private Chat of on-prem microsoft teams.https://documentation.commvault.com/2023e/essential/teams.html But when i searching the other posts in community i’ m little bit confused.Now i want to ask community with this post, can Commvault backed up Microsoft teams private chat ? And one of the another consideration what kind of data can I archive for Microsoft Teams ?Thanks in advance. Best Regards.

While taking system state backup of Ubuntu I am getting error “resopnse file creation failed”. 

Hi Team,Could you please share the 1-touch recovery procedure for linux physical machine using commserve 11.34 versionHow to configure 1-tocuh recovery through command center in commserve version 11.34?

Hello all,  I have to add around 400+ new clients in my CommCell. The XML script doesn’t work. Is there another way to adding massiv new clients?  Best regard,CP

hi guys, i just installed latest 11.34.5 and java console is missing, its ok or ??? thank you. 

HiAfter upgrading to 11.34, the JAVA console login show‘Logged In…...Intializing UI’ and remains stuck there(This is an SSO login)  No Issues with CommandCenter Tried Logging in with a local admin accounts, and still the same issue(ie ‘cancelling the login - and then entering details manually for the local account login) Has anyone ‘seen’ this recently

I have 3dnfsd proces up for more like week, how do i find what is the case of?   

Dear all,I have a lot of entries in “Subclients without full/synthetic full backups” tile in Health report which are depricated Subclients or moved to another placeHow to resolve this

Hello Guys, Recently, we deployed the Commvault solution, when we insert new tapes and perform the Media Init from the Tape Library, all tapes inserted are on Red Icon Status, could you please share with me what’s the meaning of this ? if someone was exposed to this case. Thanks in advance. Nassim OUKAOUR

Hi,How can i restore office 365 mailbox from secondary copy.Regards.

I’m trying to see if a particular schedule (ToTape) ran on schedule.When I looked at the job summary (storage policy > ToTape > right click > view jobs), I don’t see a job ran on Sept 2 1am. The 2 jobs listed here are the ones I triggered manualy.But when I generate a “Backup Job Summary Report” for that policy, it looks like it ran.We are running commcel version 11.32.63.Did the job actually run? Is there any other ways on how I can verify it?

Is there currently any way to leverage IAM VM Role Assignment for an Azure Blob Object Storage Repository, instead of using an IAM AD Application?

Wondering if anyone knows a SQL query to pull this information in the screen shot for all clients. Would like to create a grafana dashboard with this information  

Hello community, After we replaced the media agents in our test environment and the storage policies were redirected to the new media agents, I get the following error message. Description: The virtual machine collect file could not be uploaded to MediaAgent [cvmatapp06]. Unable to initialize connection to remote file cache.I've been dealing with this problem for half a day but can't find a solution. Maybe someone here can give me a hint. I had already replaced the media agents in production but didn't have this problem then.RegardsThomas

Hi,Is there any document (or KB) how to configure network at OS lever for Windows CommServe/Media agent with multiple NICs? Do we configure default gateway for every network interface configured  or there should be only one interface with default gateway and static routes?  Thanks,Radek 

Hi folks, We are trying to set up a new commvault platform version 11.36.6 under Rocky Linux release 9.1 (Blue Onyx). No error reported during the installation.But when we tried to access the CommandCenter, below the interface that is shown from the WebBrowser : After reviewing services status, we found that both WebServerCore and MongoDB are down : From cvlaunchd.log we can see :19647 4cbf 08/27 12:11:44 ### checkServices() - WebServerCore is not running. Bring it up!19647 4cbf 08/27 12:11:44 ### checkServices() - MongoDB is not running. Bring it up! Trying to bring them up did not work as well. Any idea why services are not working ?Kind regards.

Hi All, i have an bad point… I know lic reporting is not easy. I had the following situation. We are using Commvault Backup and Recovery by capacity for vsa and database.  We had an lic used growth from +4tb during the last 24 hours. Yesterday we had 49Tb from 50Tb used and today we are using 53Tb and of course the customer is know asking what happend here.  For me its very dificult to find out what happend here. I checked the bigges vsa player from full to full if there is any increase but i found nothing also the biggest db server from full to full but also nothing.  I send every 14 Day an lic zum report but there i only can see wich typ of application is using how much from the capacity lic So what can i do ? 

Has anyone seeing this case where when running a backup copy, VMs are mounted, but some of them end up “invalid” this failing backup copy and hanging around vsphere. We have to manually right click and select “Remove from Inventory then run another backup which then works fine.VMTools running latest version.Run a full on the affected VMs and it keeps happening.Had a ticket with CV which said that this is a VM issue, so wondering if the community has seen this before and have found a solution for it? Thanks

Hey Guys!We have a few tapes with only a small amount of data. So we want to do a Media Refresh. But the Library has only one drive, so Media Refresh wouldn’t work?Re-Copy could be another solution, but jobs from the source are already deleted and existing only on the Tapes with longer retention.So I’m sitting here and scratching my head what we can/should do with those 5 Tapes with only a small amount data, because we need scratch tapes, so thats why we want to copy them together just to one Tape.KRJan

Hello all!Hope things are rolling well! I do have a problem with Commvault Web Console. After we have upgraded CV version to 11.34.31 console is not working any more.This is a screen:After going to login page, WebConsole, AdminConsole or any other “subsite” still getting same error.I have restarted Commvault Tomcat service - still same error.This is how IIS looks like:I have also restarted “Consoles” from here, still same problem.If it be helpful those are few last lines from WebConsole log:  1 07/31 12:10:01     INFO  LogbackConfigBase:log:81 - Retrieving configuration properties using global params API  1 07/31 12:10:01     WARN  ServerBroker:?:? - Invalid response returned: 500  1 07/31 12:12:02     INFO  LogbackConfigBase:?:? - 3 configuration properties have changed:  1 07/31 12:20:02     INFO  LogbackConfigBase:?:? - Retrieving configuration properties using global params API  1 07/31 12:20:02     WARN  ServerBroker:?:? - Invalid response returned: 500  4 07/31 12:27:34     ERROR

Hi Team,Could you please share any steps for configuring the 1-touch recovery of the Windows physical serverWe need to  restore the physical machine to virtual machine Could you please share pre-requisition and procedure for this above