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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,061 Topics
  • 21,730 Replies
5061 Topics
N
Byte
Nico BassonByte
asked in Self-Hosted Q&A
Index Backup Retention report

Hi,Looking at the Index Backup Report, I see there are several index backups that has a value of “None” listed under the “Protected Backup Jobs” column.Is there something that’s not configured correctly? I would not like to retain these jobs on secondary copy if it’s not needed.Thanks for the insight!

662
N
Byte
1 year ago
J
Bit
joe.fBit
asked in Self-Hosted Q&A
Job verfication report

So I configured verification for all of my storage policies, and I see that in the job views (after adding the Data Verification Status column) the status of either Picked for verification or Successful.  I’d like to get a report that will send me any unsuccessful verifications.  I havent used the report builder much, so just looking for either a canned report that CV has or some instruction on the best way to build this report.  Thanks.

602
J
Bit
1 year ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A
DB maintenance: Database Index Fragmentation

We have a Database Index Fragmentation message in our Health Check. If I want to run a DB maintenance run -full, it is recommended to deactivate the scheduler. Are there any experience reports, how long such a maintenance run could run ? 

394410
T
Byte
1 year ago
B
Byte
Bjorn MByte
asked in Self-Hosted Q&A
Exchange Backup communication issue

Hi!We recently had an issue that led to the Exchange admins reinstalling the Exchange hosts. Once they were installed, i installed the commvault agent again, but i’m running into an issue that i’ve been unable to solve so far.It’s a small exchange environment with only 2 virtual exchange servers.What i do know is that during the re-installation of the exchange servers, according to the exchange admin, one of the two were originally installed with one name, before they were renamed, and then exchange was installed..  However in Commvault i’m running into an issue where if i do a “Check Readiness”, both the servers says they are ready, while the DAG-client complains. Further research into logfiles led me to the cvfwd.log files, where i see references to both the current name, and the name one of the servers temporarily had, before exchange was installed/configured, and this seems to cause the tunnels between the “components” to terminate, causing communication issues. Example: 18028 9e64

9835
B
Byte
1 year ago
X
Byte
Xb-WolfByte
asked in Self-Hosted Q&A
Report incremental license usage

Hi i have licensed comvault for xxTB, but in less than 1 year my licenze are at 90%, it’s possible generate a report showing the month-by-month usage increase of license. 

252
X
Byte
1 year ago
H
Bit
HITSBit
asked in Self-Hosted Q&A
What is CVODS.exe?

Hey Guys! CVODS is not listed on “Descriptions of Services” - https://documentation.commvault.com/commvault/v11/article?p=8569.htm Doesn’t find anything helpful on google. Can someone please explain me that process? Thanks in advance BRJan

470511
S
Vaulter
1 year ago
M
Byte
Mostafa AminByte
asked in Self-Hosted Q&A
JBase backup supported?

Hi,Is it supported by Commvault to backup JBase database running on RedHat 8 OS ?

705
M
Byte
1 year ago
D
Byte
DennisByte
asked in Self-Hosted Q&A
Restore Virtual Guest Files and Folders

Hi,we backup our vSphere VMs with virtual File Agent.Our Version is 11.28.44.In order to restore individual files or folders, the backup must be in the B2D area or is it also possible from tape?RegardsDennis

1298
Damian Andre
Vaulter
1 year ago
C
Vaulter
ChristineMVaulter
asked in Self-Hosted Q&A
How do I deploy the file recovery enabler for Linux (FREL)?

Any pointers with deploying FREL?

36594
H
Byte
1 year ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Unable to upload log files

Hello everyone,I’ve got four support tickets open and I just realized I’m no longer able to upload log files.  I just tried to upload just the CommVault log and the job ran for 8 minutes then failed with the following:> Error Code: [35:1193]> Description: Failed to upload log files to web server> [https://logs.commvault.com/webconsole].> Source: inf-srv57, Process: sendLogFiles> > Failed to upload log files to web server [https://logs.commvault.com/webconsole].> Source: inf-srv57, Process: sendLogFiles> > Failed to upload log files to web server [https://logs.commvault.com/webconsole].> Source: inf-srv57, Process: sendLogFilesHas anyone seen this before?  Do you have any suggestions on what to check?Ken

8973
Ken_H
Byte
1 year ago
D
Byte
DennisByte
asked in Self-Hosted Q&A
License Summary Report

Hi,is it possible to generate a license summary report for companies?E. g. i associate clients to that company and then i can create a report?Using V. 11.28.44.RegardsDennis 

1488
D
Byte
1 year ago
D
Byte
DennisByte
asked in Self-Hosted Q&A
Virtual Server - Old objects

Hi,use Simpana 11.28.44 and i backup my VMs with the virtual server agent.In the client computer group from this agent there are much old objects.Is there a possibility to automatic delete this objects? I only found the way to select each object and delete them manually.Thanks and RegardsDennis 

315
D
Byte
1 year ago
I
Bit
Itay_HazanBit
asked in Self-Hosted Q&A
Enhancing security of emergency local user

Hi, Our security department requesting the following:Create emergency user with admin role (local) blocking any other admin from changing password/edit roles for this specific local user.The idea is to cover a scenario where an admin user has been hacked, the hacker wont be able to change anything or even see the emergency user.We did it with the user`s associated entities but it`s creating another issue - after granular deselecting the Emergency user from the User Group of our admins, any new users that been created are not shown to admins. We have to login with the emergency user and edit associate permissions to add those new users. There is no way to say “All users except specific user” The question is if there is any workflow or built-in mechanism for emergency users so no other user will be able to reset its password, except the emergency user itself.I`d appreciate your assistance

431
A
Vaulter
1 year ago
M
Bit
MomaBit
asked in Self-Hosted Q&A
CommCell is installed but not showing in windows 10

Hi,The CommVault agent keeps disappearing from Windows 10. I have reinstalled it, but it still does not appear. It's not a VPN since it hasn't been blocked and this just happened. Yesterday, everything was working fine. Could you please let me know what caused the issue?

1364
M
Bit
1 year ago
christopherlecky
Byte
christopherleckyByte
asked in Self-Hosted Q&A
Promoting a subclient to default

I know for a FACT that we used to have the ability to promote a non default sub-client to default. Recently I have noticed that this appears to be missing.  The question I have is, is there a way to promote a non-default subclient to default that is perhaps not in the GUI? Thanks.Chris.

63611
MariusM1234
Bit
1 year ago
G
Byte
GokulByte
asked in Self-Hosted Q&A
AppMgrSvC.exe are not releasing allocated memory. I would like to know if its designed to use most the RAM avaiable like SQL?

We have noticed AppMgrSvC.exe are not releasing memory once allocated even the load on Commserve is minimal. We would like to know if its designed to use most the RAM available like SQL? We had to restart commvault services even 15days to reduce the memory utilization on Appmgrsvc.

902
G
Byte
1 year ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
How to force update on the Disable Subclients report

Hello everyone,Last week I looked at the WebConsole Cleanup Report and noticed the Disabled Subclients section listed 39 subclients.  I cleaned up many of them by promoting an existing subclient to be the default subclient then deleting the unused “default”.  That was three days ago but the Disabled Subclients report still shows the original 39 entries - including the ones I’ve cleaned up.Question:  Is there a way to force CommVault to refresh the data within the Disabled Subclients report?ThanksKen

394
Ken_H
Byte
1 year ago
EricF
Vaulter
EricFVaulter
asked in Self-Hosted Q&A
Workflow getprocessauthorization Default timeout for authorization

 Trying to determine the timeout auth under the workflow properties. Under timeout for authorization it says default 10. Is that seconds\minutes\days?It was set for 1 as a test and we ran a delete, approval workflow for a backup job but it set in the job controller for over an hour before we just approved it. 

1173
G
Vaulter
1 year ago
E
Byte
elizabetaByte
asked in Self-Hosted Q&A
Install Commvault service from console on new client

Hello,I have a new unix client and I would like to install commvault services on a new client from the Commcell  console. What is the procedure?Best regards,Elizabeta 

1435
E
Byte
1 year ago
T
Byte
Thava_91Byte
asked in Self-Hosted Q&A
Commvault Communications Service Restart automatically

Hi Team,One of our backup client Commvault Communications Service Restarting automatically. I have tried to be reinstalled but still having same issue. Also, given exception of the below folders from Anti-virus.C:\ProgramData\Commvault SystemsC:\Program Files\Commvault  

65813
S
Vaulter
1 year ago
R
Bit
Rohit1984Bit
asked in Self-Hosted Q&A
Commserver OS getting upgraded to windows 2016 but current SQL server version is 2012 Enterprise SP4 for Commserver.

Commserver OS getting upgraded to windows 2016 but current SQL server version is 2012 Enterprise SP4 for Commserver. Is windows server OS 2016 still supporting SQL server 2012 SP4 for commserver?. I know hardware refresh is one option but that would be last option i am looking out for currently . Please someone confirm the compatibility matrix for me. Commserver is a VM and we will have a snapshot in place just incase we run into an issue

3044
Damian Andre
Vaulter
1 year ago
A
Byte
Austin ParkerByte
asked in Self-Hosted Q&A
Adding media agents and making existing ones read-only

Hi all-I’m in the process of (slowly) migrating over to server 2019 and the first step I’d like to do is add 2019 media agents to my existing environment.  Is there some way to make the existing 2012 MAs some sort of read-only mode so that jobs that still need info from them can complete correctly, while the 2019 MAs start taking over the majority of the work?  I’d then decomm the 2012 ones all completely.  No dedupe is done on the MAs so it’s just the index drives.  

2986
A
Byte
1 year ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in Self-Hosted Q&A
Azure File & Blob in the same pseudo-client?

I have a customer that has numerous Azure Storage accounts that require protection. Up until now we’ve configured all in Command Centre as two separate clients as we use two different authentication mechanisms for each type.​​​​ This was OK with a small number of accounts, but I now need to look at protecting a lot more.Would it be possible to create the client via Command Centre as a blob account which uses VM IAM role for authentication and then dive back into the Java console and add a second “instance” to the pseudo-client by right clicking on the “Cloud Apps” agent and adding a new instance similar to below:New Azure Storage InstanceThen in the Connection Details tab change the Host URL to file.core.windows.net and set the authentication as Access Key and use an appropriate credential?Connection DetailsThis way I can control the number of clients configured in the environment as there could be a hundred or more accounts to add in. Expert documentation seems to suggest it can be do

643
Michael Woodward
Commvault Certified Expert
1 year ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Self-Hosted Q&A
Hourly (RPO) based server plans with full backup schedule not working as expected

FYI while moving some customers from legacy schedule/storage policies to server plans we noticed the plan was not creating the daily full (we have it set on the plan for databases). We performed an assessment and noticed this was the case in several customer environment. Now it appears they have a fix already which will be added in the upcoming maintenance release for FR28. I'm not sure if this issue also persist in older/newer version, but beaware this might be the case. Relevant fixes are available as well! 

802
Onno van den Berg
Commvault Certified Expert
1 year ago
M
Bit
Marcel KrommenhoekBit
asked in Self-Hosted Q&A
NDMP Backup options Isilon

Currently we have a support case with DELL/EMC due to issues with the NDMP backups. We had several Commvault support cases which all pointed out that the issue was out-side of Commvault. EMC keeps pushing to Commvault, and they now come with the following remarks:When we run a backup the following optiosn are seen in the logs:Sat Oct  1 22:33:49 2022 (1664656429): Received from  131.224.111.168; Session:64810Message   : 0x401 (NDMP_DATA_START_BACKUP)Timestamp : 1664656429XSequence : 10RSequence : 0Error     : 0 (NDMP_NO_ERR)    Bkup type : dump    Num Env. Var : 13        Name (value) : BACKUP_MODE (SNAPSHOT)          Name (value) : BACKUP_OPTIONS (2)                     Name (value) : BASE_DATE (1664569940)           Name (value) : DIRECT (Y)        Name (value) : DMA (COMMVAULT)        Name (value) : DMA_VERSION (11.0.0(BUILD80))        Name (value) : ENCODING (UTF8)        Name (value) : FILESYSTEM (/ifs/[redacted])        Name (value) : HIST (Y)        Name (value) : MULTI_STREAM (

6345
E
Byte
1 year ago

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