Self-Hosted Q&A

Good morning, I have a client that is requesting a “Certificate of Data Destruction.” Is there any such thing within Commvault or something similar?

Hello all, I have seen that Salesforce can be used to run restorative tests in a sandbox. Since Salesforce is outside the Commvault world. So an external provider. I would be interested if there is also an integrated variant to perform a restore into a sandbox. RegardsThomas

Install fails and retried numerous time.  The error in the logs ‘D:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log’ is: ……...1304 5456 02/22 10:08:29 ###      Error: Failed to unzip G:\CV11.20 Extracted\Windows\BinaryPayload\LooseUpdates\CU40\BinaryPayload\tessdata.see to D:\Program Files\Commvault\ContentStore\\Temp\ExtractInstall_1304_1128. Error = -11304 5456 02/22 10:08:29 ###      Failed to unzip the binary archive file G:\CV11.20 Extracted\Windows\BinaryPayload\LooseUpdates\CU40\BinaryPayload\tessdata.see into D:\Program Files\Commvault\ContentStore\\Temp\ExtractInstall_1304_1128. Please make sure that update is not corrupt and enough space is available in the operating system temporary directory.1304 5456 02/22 10:08:29 ###      UpdateFilesAndRegistry failed. Error [Failed to unzip the binary archive file G:\CV11.20 Extracted\Windows\BinaryPayload\LooseUpdates\CU40\BinaryPayload\tessdata.see into D:\Program Files\Commvault\Conte

I have noticed any time I change the subclient of a VM I am backing up via VSA, the last backup on the old subclient gains the yearly extended retention. Is there any way I can prevent this in the future, and is there any way I can bulk resolve this for all the previous VM backups that have this problem

When running Auxcopies I can watch a job over a sustained period and the streams will gradually decrease. If however I kill the job and resubmit I can see double the amount of streams in the job. Can someone please explain how new streams are added to Auxcopy Jobs, and is there benefit in killing some long running jobs and restarting them.

Greetings! So we’re needing to boot the 1-touch ISO such that it sees a Cisco VIC using Fiber.  I’ve injected the network drivers for Server 2016/19/22 into the boot.wim of a 11.24 WinPE 5.1 1-Touch recovery image, but no avail - the fiber nics aren’t seen.  I’ll move to the Win10 disk and try that - but has anyone else had any luck seeing the VICs in Cisco UCS? Best wishes! Mike

Greetings! So, the instructions at:https://documentation.commvault.com/11.24/expert/60435_adding_windows_drivers_for_nic_and_mass_storage_devices.html… state how to add drivers to a WinPE5 disk, which is only windows 8 compatible.  We’re obviously working mostly with servers and (at least in my case), there are no Windows 8 drivers available.  I’ve seen another note where the PE10 drivers uses Windows 2019 (it’s on the 1-touch download page in the store).  However, when trying to add those drivers, the only way I can seen to find is off a system with the filesystem agent installed and apparently only works with the PE5 disk as such:

Should we migrate all Windows Media Agents to Linux Media agent? is there any technical dependency in migrating all Media Agents to Linux Media Agents?What are the Pros and Cons of using only Linux Media Agents? 

Hi Team,Is it recommended to use Linux Media agents instead of Windows media agent from ransomware protection and security perspective ?Can we convert existing windows media agents to Linux easily ? If yes , what is the procedure .We are using UNC sharing(double slashes or backslashes) of mount paths between windows media agents , How can we achieve such sharing of mount paths in case on Linux media agents ?Regards, Mohit

Hello,Dears all,I am trying to performe migration of physical linux machine to VMware virtual machine using the commvault. I am using the Virtualize me options, and for this operation i’ve enabled 1-touch recovery in the source machine and a sucessfully backup.For some reason after a successfully restore of System state backup, this error appears in the screen.  but these file initrd.img is a content of the defaultBackupSet  I’m using commvault version 11.24 and the machine use ubuntu 18 as operating system. Please help me to solve this issue.

I’m currently testing the automatic VM Validation Feature and so far it looks good.The only thing I’m wondering is if there’s an option to send a mail/report with the results of the validation.Since we could use this to automate VM Backup validations and as some “evidence” for auditing purposes, this would be incredibly helpful.In the Job Details in the Command Center it shows the different phases and whether or not it was successful, but I don’t want to have to check manually.Is that possible?

With a Tape Library of 8 Drives, I wanted to force the Tape Aux Copy  to a single Drive        This will be for only one Storage Policy XYZ (out of 30 or so SP’s)        and for only  a single Storage Policy Copy ABC (within SP XYZ) There are multiple Tape Storage Pools set up   eg POOL-N, POOL-O, POOL-P,   … POOL-X Storage Policy Copy ABC used POOL-XI had hoped that setting the Device streams to 1, but this still results in multiple drives being used  If I run a manual AUX Copy, for Storage Policy XYZ, for copy ABC and set the number of readers to 1, that works fine - as I’ve limited the stream to 1 ‘at the source’’, meaning there can never be more than 1 stream at the target - and therefore 1 tape used

Hi Commvault gurus! Since we changed the deduplication setting from 'on Client' to 'on Media Agent' for Virtual Server Backups, we have noticed a significant increase in backup speed, roughly three times faster. I have a few questions to clarify this topic. Firstly, does 'deduplication on Client' refer to deduplication on the Virtual Server Agent (proxy), even when using SAN mode? In SAN mode, the data should be sent directly from one datastore (storage array) to another without involvement from other backup devices, correct? Similarly, for NDMP backups, where does the 'deduplication on Client' occur? I found a useful thread discussing this topic (see below), but I would appreciate explicit answers to my questions." 

All, what is best practice for the SQL install when deploying CommServe? If I were deploying a high performance SQL installation I would typically put OS, SQL DB, SQL Logs, Temp DB all on separate disks (not partitions on same disk). Is this best practice, desirable or even do-able with CommServe?

HelloI have in place many Intellisnap backups and every backup (Netapp snapshot) is replicated onto a secondary Netapp with Snapvault.Now I must replace the current secondary Netapp with a new one maintaining all the current backups (snapshots) on the new secondary NetappWhat is the best approach ?RegardsFederico

Hi,Currently we are running an M365 backup job using Azure Active directory and it is stuck at 84% since last 3 days. The status is showing as running. We are unable to figure out why its stuck here for so long? Any thoughts?  

wolud like to know regarding the commvault complete backup and recovery product line. 

 Hi Everyone, i am trying to understand when a backup copy job run what exactly it is doing  and if it slow down the network. My Snap copy for VM are slow they finish between one and three minutes but backup copy job are taking hours like 1 to 4 hours. i thought NETAPP take the snap first as NetApp reach out to the client get the snap and save it with itself than CV reach out to NetApp for the that snap to make a backup copy.When CV asked for backup copy from NetApp does NetApp reach out to the client again to grab the data?  etwork in my inviorment  

Hi, Is there a way to let the settings Auto Resize All Columns and Horizontal scroll On by default?   

Hi,We have many AWS Aurora/RDS PostgreSQL v15 DBs deployed, I can see FR32 supports up to v14. When will be v15 supported?Thanks

Hi,we backup our Exchange 2016 server with virtual server agent (vSphere, full VM backup) and with Exchange database agent.When i backup data from Exchange database agent to a WORM tape is it possible to restore single items?Or only the complete database?RegardsDennis 

Hi,The storage we created for the backup copy is running out of space. We shortened the retention period, but it didn't clean, now we get an error and we don't copy our backups.Can we connect and check each other? Thanks

Hello,  I am using qlogin script with -ps passwoord to trigger backup. Now i want to change the user password which starting the script but how can i get new passwoord as -ps in the scrip? This is what we using now  qlogin -u "domeinuser"  -ps "[secure ' wachtwoordhash'"  -cs "commserver"  -csn "commserver"

Hello Team,Greetings!Kindly let me know about the possibility of TLS/SSL-enabled PostgreSQL backup and restore on Commvault. Also, could you confirm whether EPAS (EDB) v15 is compatible with CV version 11.32. Regards,Kamal

Hi All,we are configuring CommVault for the first time to take backup of Mailboxes using Azure Active Directory. The authentication is successful however we are still getting the error “Insufficient privileges to complete the operation. ErrorCode: Authorization_RequestDenied”.The Service account is a Global Admin account, unable to identify the root cause. It seems there is Authorization issue however all required permissions granted to the application.