Self-Hosted Q&A

Dear community, Can anyone help me why this folder “Export” (inside Local JobResults in MA) is fills up ?Probably is about SharePoint online, but why consumes so many space?SharePoint online \configuration is 4-5 months ago with few sites.And most important question, is it safe to delete it?Thank you in advance!

WHo change Web GUI to english i used the version commvault Hitachi 11.30.43 

I’m wanting to manually “clone” subclients from 1 backupset to another (on a different client). I’m wondering if this will affect the data on storage.  I’m planning on making all the new subclient settings as identical as I can to the old ones (using same storage policies, backing up the same data, subclient name is the same, etc).Basically: I don’t want to blow up all my remaining DDB or storage space by having commvault think “this is new data” at the DDB or storage level, as its “the same data” just now being backed up from a different client.  Or, I guess, blowing something else up like index cache space. 

Hello, we tried today to upgrade our Commvault environment from version 11.24.43 to 11.28.6. After the pre-check the installation aborts with the message "Entry Point Not Found". I have uploaded screenshots. Does anyone know how we can solve this problem ?In the logs you can find the following.DatabaseUpgrade.log:1876  2fac  07/04 13:09:17 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DatabaseUpgrade.exe>. Priority: <Normal>. Value: <32> creational flag <8>.1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Return code of Binary for Product [CommServer] is [-1073741511]1876  2fac  07/04 13:09:19 ### CVDBUPGRADEWRAPPER() - Failed to DBBackup using CommServ DR. Will try to take DBBackup using SQL1876  2fac  07/04 13:09:19 ### CvProcess::StartProcessUnicode() - Preparing to launch process: <C:\ProgramData

When a customer selects “Download” when restoring guest files from a VMware backup, the data is restored to a folder on our CS.The download will then proceed within the customer’s browser.How long are the data available in “\Commvault\ContentStore\iDataAgent\JobResults\DM2CacheDir” ?

Legal wants me to move only part of our old Exchange Compliance Archiver client generated compliance archive over to the new Exchange Mailbox (ContentStore Mailbox) solution.Is it possible to repick the jobs I need, and send them through the new Exchange Mailbox client to add them to the content index?If not, is the best solution to just export the content the want to bring over and add it to the SMTP journaling ContentStore mailbox?Thanks,Collin 

Hi,We have a Client “SQLVM1” running SQL Agent 11.20 on Commserve1.We are setting up Commserve2 running v11.30. We will uninstall the SQL Agent 11.20 on SQLVM1 and then install the new SQL Agent version on “SQLVM1” from Commserve2.Question:How to restore SQL data backed-up on Commserve1 when SQLVM1 will be migrated to Commserve2?Commserve1 is also Media Agent and contains the disk library. Of course, Commserve1 is available until expiration of the retention.Thanks

Hi Team, Could you please help us with below queries for Data ingest in Commvault:Is custom meta data written to cloud storage, is there a process to do so? How to find out about below Data Stats Average data size Variance? File types Are objects ever updated? Are deltas used? Various levels of DPL and impact to storage used?

Hello everyone,I’ve created a new OneDrive backup using the Command Center and have been manually adding users for the past few weeks.  I’d like to configure it to back up all users automatically but the documentation doesn’t match the user interface.For example these directions don’t match what I see in portal.azure.com:https://documentation.commvault.com/2022e/essential/150329_adding_onedrive_license_enabled_users_using_microsoft_dynamics_azure_ad_group.htmlAnd these directions don’t match the Command Center interface:https://documentation.commvault.com/2022e/essentia

I have some CIFS Shares on a NAS that I want to backup and I currently do this by using a subclient on a Windows File iDA that simply connects to the UNC path.I’m replacing the box that the existing subclient sits on so I need to re-create it and I have two options.Same as before but use a new File iDA. Add a NAS/Network Share client and use the new Windows File iDA as a data access node.The end result is my UNC path is backed up so I’m not entirely clear what the difference is between the two methods and why I might choose one over the other?

After 12th of June 2021, you may encounter a situation on your Commserve whereby the SQL TempDB (tempdb.mdf) and Log (templog.ldf) are increasing in size unexpectedly.This may continue until the volume on the Commserve holding these files becomes full, which can lead to performance issues on the Commserve and observed in the Commcell console.Commvault released a reporting enhancement on the 11th June 2021 that has inadvertently caused tempdb/templog file growth.This enhancement has since been fixed however your environment may still be showing high space cosumption from the tempdb and templog files.If you are witnessing this behaviour and have low disk space on the drive hosting these SQL database files, please carry out the following on the Commserve server:

Background: I have a few Windows clients that are performing a lot of backups via subclients. Most of these are UNC paths, and some that are pointing to large file shares (some are 10-50 TB each).  We need to “migrate” from the clients being on 2012 Windows OS to 2019 Windows OS, and “just upgrading the OS” isn’t an option we have to stand up new 2019 servers and retire the old 2012 ones.  The storage policies for these subclients are tied to DDB’s for primary copies, and secondary/aux copies.For each subclient on the old clients we want to retire: I want to just “deschedule” the old subclient, then make a brand new “identical” one with the same name and “path its backing up” on the new client (with all the same storage policies, filters, etc.).  Maybe take advantage of any “new” default settings on the subclient.  I will run a synthetic full at some point on this to make the last backup a ‘full’ to clean up storage.I have read up a little on NDMP and

Hello, we have a 3 part storage policy that snaps, copys to vault then once a month a backup copy runs. The backup copy has stopped working now for the past 3 months. The jobs are stuck on “To be Copied”. When I manually run a backup copy, it tells me no data needs to be copied. The jobs in the primary and vault work fine. The tape drive has available tapes. I dont see any obvious error or connection issue. Do you know which log in the Send Logs zip I can look at to help troubleshoot this issue? 

There are AD plans available in commvaut- but that only backs up the objects. The only way to get the full backup is a system state- which is not included in an AD backup. There is also a test workflow within the command center that will test the forest recovery. My questions is - has anyone had to actually do a domain restore? Im not talking Bob’s account that was deleted, but an actual domain controller restore and domain restoration. I would love to hear about it.

HiI’m pretty sure that last year when I briefly investigated this I was able to “partial” restore from export backups for RDS Aurora Postgres - I restored a TABLE ONLY.Now it seems I can only restore the entire database - has this functionality been removed? This is pretty critical to our use-case for using CommVault.Any help?Mike

Hi, could you help me please?I'm installing Commvault version 11.30 on Linux RedHat 8.2. The installation was successful, but when I log in, I get the following error message below. Error [0x80070306:{CCvNetwork::SendXDRMessageInternal(5343)} + {CCvNetwork::SendXDRMessagePrivate(5098)/W32.774.(One or more errors occurred while processing the request. (ERROR_ERRORS_ENCOUNTERED.774))-Message (0x34000220/APPMGR_HANDLE_XML_REQ) is not allowed from client (commvaultrhel/commvaultrhel.mycompany.com/SockIP(/opt/commvault/Base/Sockets/AppManager network access)/205.17.211.103:AppManager network access/0/0(AppManager network access) AppMgrSvc(136786:b980c700)) authenticated with built-in certificates.}] re-sending request to server.

Hello, What does mean the red icon under the Primary copy for an aws Storage policy ?   Thanks! 

Good morning,I want to perform a Commvault upgrade in our infrastructure. We are currently on version 11.20 and I want to install the version 11.28Currently, the commserve and the SQL Server and the Media Agents are in version 12.Can we perform the upgrade directly on the current servers?Should we upgrade the SQL Server version from version 12 to version 16 on the Commserver which is in Windows 12 version?What is the best way to schedule our update?Thanks in advance.Best regards

We are having Open VM System which are running critical application and we don’t see any detailed information about the backup protection method for Open VM System. We are having 2 different types of hardware for this VM system.ALPHA Server ES80 ModelBL860The OS versions are Open VMS8.3 and 8.4 respectively. Currently we are taking the backups using agent based  backup for these machine through the networker and customer is query on how the Commvault will protect these systems.  

Dear Commvault and Oracle gurus, have you ever experienced the following error regarding Oracle database backup in Commvault? DB errorRMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 06/01/2023 11:01:14ORA-19506: failed to create sequential file, name="4611555_GAHEP_uy1cq7en_40444_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   CreateOraObject20: Job[1701111] thread[20791]: Setup Pipeline failed.RMAN> Recovery Manager complete.] Do you have any idea for troubleshooting?

Hey everyone, so as the titles states we are running Commvault 11.20.82 on win 2012 R2. Right now we are just considering doing the OS upgrades as 11.20 is still LTS until 2025; but if there is simple way to do them both without breaking anything that would be great. From what I understand this is an agentless setup, with Commvault talking to the hypervisor/vcenter, and the server being a VM itself backing up to netapp storage. Let me know what you guys think would be the best way forward or point me in the right direction.

Hi,on my new DC (behind an internal Sophos firewall) i have installed the AD plugin for commvault.When i try to browse i can’t see the content of my AD.On other DCs (no FW between it) it works fine.The network admin says that nothing is blocked.He catches the traffic from DC to Mediagent and Commcell.What can causes this?RegardsDennis

I have a problem with block replication. 2 physical servers with windows, on the third one I have RP store. On each I have a CV agent.  The data is replicating but without recovery points. Synchronization status   - Replicating, with problems, Failed to open RP Store, will continue replicating in latest recovery mode until RP Store comes back online.BLrSvc error is 150:127  Can't find any solution for this problem. 

Hello Everyone,Currently our Synthetic Fulls that do our weekend backups are taking way to long and putting our system at risk.  They run well into Wednesday and they kick off on a Friday Night.  I have seen other posts about simultaneous Synthetics slowing down the system and we do have them running against one business server, however the way they were setup before my time each job is doing different sections of that drive.  I am trying to determine how to alleviate this issue.  Would SSD drives for our Media Agent help, we currently still have old mechanical drives installed.  Do we need to throw more processing power at the Server itself?  We are trying to roll into Metallic to replace tapes and at the speed the backups happen even if we can get our system to send to Metallic instead of tapes it will be so many days behind if we do have an issue we are pretty much dead in the water.  We are not a huge company, and I feel like a Synthetic is only supposed to write the new

Hi,I am looking for a way to return a list with the Barcode (V_XXXX) numbers that was used for a specific job including CHUNK names via API or qscript if possible?I have not been successful in my attempts.Hopefully there is something available.Regards,Ignes