Self-Hosted Q&A

Hi,Can anyone help in the process to deploy VSA proxy in AWS for configuring EC2 backups? Thanks

We recently have implemented Commvault backup for MS SQL servers. Most of the backups are using the default subclient.However, I have run across some reading previously that for big and/or critical database like 1 TB in size, it would be good idea to create additional subclient. I think something if backup fails, it has something to do with restart all databases again? Is that correct? Can someone shed some lights on this?Let’s say I have 30 databases in a server, if one fails backup, the other 29 needs to be rerun from the start?Please adviseThanks

Hi Team,Our Environment:Commvault Version:11.24.29Media Agent OS:Red Hat Enterprise Linux Server 7.9Backup Storage: DELL DataDomain 9300 Version 7.1.0.20BoostFS version: 1.1Now, i am plan upgrade Backup Storage and BoostFS Version to:Backup Storage: DELL DataDomain 9300 Version 7.9.0.10BoostFS version: 1.1 to 7.9.0.10.is it current commvault version compatible or support with latest Storage and BoostFS version as per plan? and how get the info? Help to answer my queries. Thanks

Hi Team, i am just wondering what this setting will excactly do as there is nothing mentioned in the Documentation.If disabled will there only be the Metadata Updated in the Filesystem.?Not like if enabled the data will be read from Library and written again to Library as a Data Verification. Maybe someone can confirm or deny. thanks  

Why I Can’t select Mount Paths to where I will perform a fragmentation analysis?I Can’t check the box Analysis.   

 Hi teamI have installed DAG Exchange 2019 servers on Vmware virtaul machines. Is it possible to use intellisnap functionality in this setup to backup (snap) exchange databases ? I have checked that VMware VM image backup and also Exchange database agent are supported for intellisnap and all requrements (separatelly) are met.But what if Exchange DAG is installed on Vmware environment ?I would not use “application aware” backup because of limited functionality of databse backup in that case. I want to use Exchange Database Agent backup fully configured inside DAG servers and runing beside of vm image backups.Thanks for all advices.

Hi Community,We have a use case for single instance InfluxDB servers that will reside on VMs on-prem, with the possibility of including the software clustered on-prem also in the future.As far as I can tell there is no information to backup InfluxDB that I can find in our CMV DOCS or on this Community forum, does anyone use this and have some good recommendation.The influxDB comes with backup and recovery tool sets, so I would imagine using the tools to create backups and ingesting the folders into Commvault via file backups frequently might only the be the case  here, and couple that with a VM backup of the OS vDisk.Anyone lese have a view or working scenarios with decent RPO?Thx for any replies

Hi,Trying to install Media agent using Commcell browser and getting the following error, installation goes till 90% and then stops with below error message. Received failed message for job [79], phase [Install Client]. Any solution why? 

Hello community!I’m in the middle of an Amazon Cloud RDS DB instance configuration and I see these 2 backup methods:Snapshot & Export.What’s the best practice to go and what’s the differences? Please for your feedback!Nikos

We have a CommServe and Media Agent on a same windows server. Just we want install another CommServe in same environment to configure automatic HA. If the active CommServe failed or any disaster, then another CommServe will takeover automatically.How can we configure the automatic HA along with CommServe and also Media Agent?

Hi,We have three new SAP R3 system installed, beside several others. SAP for Oracle Agent installed and configured on all of these servers.SAP for Oracle backups are running without any issue on most of our servers, but on the three new server, there is a warning. "Error Code: [18:104] Description: Some warnings might have been ignored for this job. Please check the backup.out log for details." Status:"Completed w/ one or more warnings" There are no skipped or failured folders or files.In the suggested backup.out file I can find following: "BRBACKUP completed successfully with warnings" and "BRARCHIVE completed successfully with warnings", but nothing more about warnings.Where could I find the reason of warning?There are several "successfully" message, no "warning" in the log, only at the end of BRBACKUP or BRARCHIVE process. If SAP for Oracle backups can be completed without warnings on other servers, it should be on new ones also. I think.

Hi,we have a 2019 Windows fileserver.Is it possible with Commvault to archive data older than 10 years?Files/Folders should be moved and the structure should be maintained…RegardsDennis

The following content is output in the job log:‘ERROR 3546 (YH000) at line 24: @@GLOBAL.GTID_PURGED cannot be changed the added gtid set must not overlap with @@GLOBAL.GTID_EXECUTED’I hope everyone can provide a solution. Thank you！

While playing around with some new features of the latest release (2023E) we tried to create a resource pool for object storage and to see if we can assign it to tenants/companies. The UI doesn't offer it, so I was wondering if there is some hidden setting somewhere. See: https://documentation.commvault.com/2023e/essential/161228_adding_resource_pool_for_object_storage.html 

Hi, we have a client group which includes VMs depending on tags in vCenter (VMware).  The group uses Virtual Machine Association, and the group appears to refresh/resync every 2 hours.  We’re trying to find a way to force the resync either using a command or reduce it to 30 minutes using an additional setting.  There is a Sync function in Command Center (Manage > Server Groups > {Group_Name}), but we need to automate the process.  We are led to believe there is a setting, but a call to Commvault support was unsuccessful in fining it. Does anyone know of the setting or a command?We are running V11.28 Thanks, Sparky

Hi we have problem with exhgange snapshot backup copy  jobs that resets after we entered it to suspend and after that to resume. We are using 11.28.63 version and trying to find a solution to suspend jobs but resume it without to lose backed up data. 

   We are using Intellisnap VMware backups.  We are also using Gridstor.    When the snapbackups kick off, many of them after the discovery phase, go to Waiting.   The phase shows as BCD Index Restore.   The job will wait for 20 minutes before continuing.   This delay is frustrating.   I am able to work around this if I am watching the backups kick off, by suspend and resume the jobs.  They will start running immediately with no issue.  In reality, the BCD index restore runs so quickly in the background, there is no reason to wait 20 minutes.  This just delays my backups getting done and off site.  Does anyone else notice this issue?   I have opened tickets with support and eventually they tell me is is working as designed. :-(

Hi,I saw an online video for backup of Office 365 on youtube and it shows 4 options and one of them was “Exchange Online (Access Through Azure Active Directory)” option. However in our Commserv there are only 3 options showing and that option is missing. We only have Azure AD so the option of Exchange Online (Access through On-premise Active Directory) is not a valid option for us.  We are looking explicitly for Exchange Online (Access Through Azure Active Directory). Can any one point as to why this option is not visible or what we should do in our case since we dont have an on-premise AD?ThanksFahad  

Just wondering…Background: I’ve been recently running “CVDiskPerf -PATH (a folder) -OUTFILE (a log file)” vias it appears we might be getting low read throughput to locally mounted storage on my media agents and I’m getting vastly different readings.  Like 400 GB/hr for one run, then a few minutes later 1500 GB/hr.  I know there will be “some variance” but i was under the impression that this tool would probably “run for a bit” and give a more solid reading.  our storage nor our servers running CommVault are showing CPU or “IOPS pressure” in any metric that shows they aren’t able to handle more load/throughput. Before I started running this tool I was under the impression it would “work a little harder” to get throughput stats and not finish in a minute (like it would really try to push a limit of CPU/throughput/etc and the storage system would notice it as it was getting fed a lot of read/write requests).  Currently the storage system doesn’t register a blip

Hi,I’m trying to restore data from tape and when it attempts to restore the Index I receive the following errors:Error: Unable to find/get index in the cache for [SubClient_81] at time [Fri May 5 14:14:14 2023]. Backup data browse in subclient [1032011_SERVERNAME\Windows File System\BackupSet_1032011_33_45\Subclient_81] not completed due to failed index cache restore. Media with barcode [ARM960L7]. side [A_1125], mounted on library [IBM 3573-TL 16] and drive [IBM ULT3580-HH7_1] on MediaAgent [SERVERNAME]. Mountpoint [\\.\Tape0] for job [313813].  Media block size is [64k].  Mount finished in [39] secondsI can see the tape that contains the Index is mounted into the Tape Drive and from there when it attempts to restore the Index I receive the following errors above.Has anyone seen this issue before? Thanks all

GreetingsI'm having an error when I restore a linux Ubuntu20.04 VM to VMWare the error that returns is this: I'm doing a virtual machine migration test from Huawei's FusionCloud platform to VMware, and with that I'm using VMWare - Converter to run it.When the migration finishes I have this initrd error to recreate the server. Can you help to overcome this error?Thanks if you have any tips

I'm trying to install the agent in the virtual machine with debian 10 but it returns the following error when I do the command .\cvpgaddSee:root@rai-tst-ligsmart-01:~/Simpana_10/Linux# ./cvpkgaddPreparing and updating installer ...Segmentation fault*** Wrong version of ksh: /root/Simpana_10/Linux/linux-glibc2.3-x86_64/CVGxBase0/ksh. 

Hey everyone, we currently have two servers, one server is automatically deleting data every day from subfolders and the  otherserver is a SCCM server where changes happen daily. After almost a month Commvault is still "complaining" about thies two servers and every day "Clear anormaly" is executed. My idea is to exclude these folders. But is there another possibility ? Maybe you can teach Commvault to ignore the folders by itself. 

Hi, did any one know where and how to change the URLS for the ribbons/buttons in the java gui vor HealtstatusSLA STatuscommandcenter There is an wrong url at our enviroment. 

Hi All, In one of our customer site, “cvd.exe” file got removed (We suspect anti-virus software for this). We couldn’t repair the instance as it gives errors due to “cvd.exe” file being missing. Since the CSDB is ok and fine we did a failover to the DR commserv and operations are continued. Now we want to do an instance (instance 001) only restore for the commserv. We couldn’t find any documents regarding this kind of rebuild. Can anyone help us with a proper documentation link or steps.