Commvault Cloud Topics

Have an old Exchange backup on tape from an old Commvault which we no longer have, I can restore Server backups using mediaexplorer tool and I can see the Exchange DB backups on there but the restore option is greyed out on the exchange DBsIs it possible to restore the exchange DBs from an old tape using the MediaExplorer tool ?Thanks for any help.J

I want to create an alert for consecutive transaction log backups, but there do not seem to be any tokens for job type. Any suggestion?

Hello Commvault Experts, I'm dealing with a time synchronization issue in our setup where Hazelcast is missing its 5-second heartbeats, presumably due to 30-second time leaps during our backup snapshots. This results in dropped connections and servers hanging, a problem that emerged suddenly. We suspect that Commvault snapshot operations might be causing this. Would application-aware backups be the right approach to prevent such disruptions, especially for time-sensitive applications like Hazelcast and ActiveMQ? If so, what specific application-aware backup configurations does Commvault support for these applications? Any insights on strategies to maintain operational integrity during backups would be highly valuable.Thanks for your help.

Please help me with the CLI command that list all clients and its sub clients in CommServe and save the output to .csv/.txt file.

I am doing a restore that requires a linux file recovery enabler, for an on-prem restore.For various reasons I cannot deploy a new FREL but I have a FREL in Azure. I assume that the FREL is only used to browse the restore metadata, and the actual restore will be done without using the Azure FREL and without being bonked over the head with egress charges.    

Hello,Restore Guest files from the primary Netapp storage works perfectly but not from the secondary storage (snapvault destination).From the list of snapshots, the snapshot is failed to mount.On “Browse and Restore”, error is : Unrecognized error 30On primary Cluster Ontap, Datastores are on FCP LUN.On secondary Cluster Ontap, Primary LUN are replicated on volume.I suppose we have to configure the secondary Cluster, what do we have to do , LUN FCP, LUN ISCSI, NFS Volumes ? Where the snapshot is mounted on the destination, on MA, Esx or FREL ? Thanks in advance for your replies,Gilles

Hello community!Can you please help me with following error during AWS EC2 instance backup?******\vol-0e21d18c73625cd7a Failed Volumes with market-place product code are filtered I couldn't find anything relevant in documentation.Thanks !

Hi there, I have a question. I have a customer that a few days ago try to do a backup from and endpoint for the file type (.bak). Is it possible to do the backup for this type of files?Or I need to do this from the File & Object backup?Can you help me? 

Hello, We have Commvault server simpana version 11.28.68. In Tape library there is error for one tape “Remove the cartridge and inspect it for damage. Retry operation with another cartridge.”, but in Commvault console I do not see any error for this tape and it is used for backup.I plan to mark that tape somehow (perhaps prevent reuse) so that it is not backed up and can be used for restore until the retention expires.Best regards,Elizabeta  

Following an upgrade to 11.32.29 over the weekend, all the configured, scheduled reports in the Command Center are failing. Manually generating a report and trying to send via email also fails.Looking at the ScheduledReports.log I can see the below:1508 3b64  11/13 11:01:36 4406456 EvReportMgr::GenerateReportNonSecurity() - generating Backup job summary11508 3b64  11/13 11:01:38 4406456 GetWebConsoleURLList() - There is no WebConsole available to proceed further11508 3b64  11/13 11:01:38 4406456 genReportsWebSchedule::generateReport() - Failed to get the list of web consoles for web server id [0].11508 3b64  11/13 11:01:38 4406456 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[4406456].11508 3b64  11/13 11:01:38 4406456 EvReportMgr::disposeReport() - Backup job summary : Report Failed11508 3b64  11/13 11:01:38 4406456 genReportBase::getReportUrl() - Generatin

Anyone knows if a reboot is needed after updating the Windows Oracle Agent from 2022E to 2023E ? Thanks!

ANF SAP HANA will generate 12TB archive file daily, will save them on Azure cool tier with 1 year retention.  Does Commvault support lifecycle? prefer to save first month archive file in archive tier for quick restore, remain 11 months archive file in archive tier for cost saving

We are working on getting all our backup media servers patched up so they are up to date.   Once patched how do you patch or confirm the physical servers with the agent loaded get up to date.ThanksMike

Hello Team,One of our requirement is that the current commvault is running hyperscale environment and Commserve also running on hyperscale. Now the hardware want to refresh it, so we are planning to go new hyperscale with new commserve or will migrate existing commserve with all backup data and existing policies. Please advise how to approach this migration. Thanks in advance.   

Hello all. Received a failed disk alert from our HyperScale installation:  Alert: HyperScale-HardwareAlerts   Type: Custom Rules - HyperScale-HardwareAlerts                                 Detected Time: Thu Nov  2 22:45:33 2023                                CommCell: XXX                                   User: Not Applicable                                  Alert Rule Name : HyperScale-HardwareAlerts                                Storage Pool : XXXX

Hi all,could you please explain to me the differences between deduplication on Client vs Deduplication on Media agent when taking into account NDMP backup and backup of VMs? Of course, for file system agent, the deduplication on client occurs on the client (server with os) itself. However, when backing up VMs (using Hotadd or SAN mode) what does mean deduplication on client? There is only pseudo virtual server client/agent, so deduplication (on client) take place on VSA proxy? And for NDMP backup - where is done deduplication on client? There, the data should be sent without any intervetion with filesystem, to be backed up. I will be very gratefull for your anwers!

Hello what is the actual access node requirement for HPE scality using Amazon S3 service ,the below line is confusing me , does it mean if i have more than 1 access node those should have same OS or i should install the same os of hpe scality  

Greetings all I have a customer who decomissioned Commvault a few months back and they now need to recover some data.The Commserve and Media Agents were deleted.We intend to restore the last DR_SET backup that was taken to create a new Commserve and a new Media Agent (Linux).The Library was configured as a NFS share and that backup data is still available in the cloud provider’s infrastructure.In order to access the mount path, do I just share it in the ‘Sharing’ tab on the original Media Agent’s properties and then add the data path in the Storage Policy copy (wasn’t the primary copy). The DDB is on longer available, but we wouldn’t need it just for restores.We’re only restoring File System Data. Is there anything else I need to consider? Thanks,Mauro

 I read that only EMC Celerra/VNX is supported for 3-way NDMP and have been doing this for years. We are now moving to begin backing up multiprotocol shares off of ONTAP in cluster mode, so  I’m wondering if NDMP backups can be done similarly - tapeless, but backing up volumes via NDMP to capture both sets of permissions. Or, is this simply not an option with ONTAP and the only way to do NDMP is via tape (direct)?If NDMP tape-less isn’t supported then I guess that means the NAS client is the only way and we need to pick NFS or SMB, correct? The MA in this particular case in Linux, so NFS it will be if the 3-way isn’t and option direct to disk.thanks!

Hello, I need to move CV SQL Tempdb to a different drive.I’ve found in the documentation there is a SQL Server Relocate TempDb workflow, but I’m unable to find it on the CV store.What I’m doing wrongThanks and regards

Hi guys, getting this error when trying to backup machines from AWSthe media agent is installed on AWS, has an open connection to the CommCellI’m getting the list of the client VMsand then this error pops upFailed to get proxy information. Instance [INSTANCE STRING] not found in any region.any suggestions? 

 Hi All.Just wondering if it’s possible to disable Commvaults try to contact api.skyhookwireless.com:443?The api.skyhookwireless.com:443 is being used by the CVD service to verify a servers location, which we do not need.But still, Commvault uses energy on trying, our firewall uses energy on stopping Commvault from trying, our customers asks why our backup solution try’s to contact some unknown service on the internet. Anyone knows if this is possible? Regards-Anders  

how many media agents i can add to each Azure blob storage?

We have a third party vendor with our company that is asking a particularly weird question which honestly I don't know where he got this information, and I need some advice rather than just throwing a ticket at it which I don't think it requires one.   We are trying to migrate a lot of our backups process from tape to Nimble environments or Storage Arrays, and some of the big backups that we're doing to the storage arrays are virtual snapshots of our VM environments from our VMware. This vendor, which is not affiliated with Commvault, is stating that Commvault capability of doing VM snapshots is technically not counting towards licenses within Commvault because it is capable of providing backups of its snapshots free of service within Commvault which doesn't count towards our license.