Commvault Cloud Topics

We have a storage account with private endpoint connection configured, we tried to IAM role to backup this storage account, but got errors and not able to configure the backup. 3984  1e88  12/08 16:46:13 ### [cvd] == cURL Info: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to xxxxxxxx.blob.core.windows.net:443 3984  1e88  12/08 16:46:13 ### [cvd] == cURL Info: Closing connection 0 other storage accounts without private endpoint are working fine   

I am curious if anyone with a large CommCell environment (>100,000 Jobs per 24 Hours) is exclusively using Command Center to manage their environment, and if so, what is the experience like?

 click by mistake 😥  Can I rollback schedule [Add exception]?

Greetings! We’re performing a new backup of an Exchange 2019 database.   Before running the backup, we had ~ 4000 log files.  After, ~400.  This sounds good.  But we note that the log files remaining are indeed from the last 2 weeks (beginning of the month).  Any clue why some files would remain.. ?   Thank you for your time! 

Hi,I recently observed, that executing “retire client” on a CCM imported Client deleted the client resource regardless of still existing backups.The same applies to the Workflow “retire clients”https://cloud.commvault.com/webconsole/softwarestore/#!/136/671/22103that can execute the retire operation on a group of clients.Is this a product error ?This can easily lead to a situation where clients are deleted and backups are lost even though not intended.Observed this behavior on a V11.32 CommCell.To solve the dataloss issue, I had to repeat the CCM export / import operations for the affected clients.rgdsKlaus

Hi Team, I have an interesting scenario with occasional backups complaining with an error like this one:- “Backup Pending. Failed to update metadata information on the CommServe” Unfortunately the clients involved vary, and so it looks like a generic issue, either with the Commserve, maybe the network, or simply with load. We are a pretty busy environment (3000 jobs per night), and so what I really want to do is look at some kind of Workload Balancing report. Ideally I would be able to see how many jobs are running at any given times, or at least roughly indicated. And I could do with the schedule name if that is possible.My theory being, is that if I’m seeing too may jobs submitted at 7pm for example, and very few at 9pm, then I can rebalance the schedules more evenly. However, for all the information and reports that are out there, I haven’t yet found a report, or a graph, or whatever which shows this information. We also have a shedload of schedules, so although I can manually and p

Hi Team, I’m starting some preliminary research into an eventual OCI migration.Can someone please point me in the right direction so I can research this. I need to try and understand :- 1 - How do we hook into the OCI databases?2 - Are there different variations on OCI backups?     For example, I see a section on the VSA agent and how to configure that, as seen here:-https://documentation.commvault.com/v11/essential/121700_guided_setup_for_oracle_cloud_infrastructure.html But are there other methods of backup? I am still in the process of gathering more information on the OCI config side of things, but I am keen to see what we can do from a Commvault perspective. Thanks in advance ….. 

Hello I need to migrate an existing commserve with mediaagent role to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

Hi,I want to use Commvault to backup Azure DevOps. I don’t have the option “DevOps” however under “Protect” in  Command Center, as described here: https://documentation.commvault.com/2023e/essential/add_azure_devops_app.html (just doing a pre-check).How can I get the option to add the Azure Devops App? Or will the option be there after I have installed the necessary software (Cloud Apps) on the proxy server?Thanks!

Hello,Maybe a dumb question but is it possible to do 1-Touch restoration by a Network Gateway ?Regards,Fabrice

we have a ovm manager in that 3 nodes are added , we created proxy in one of the node and we are able to backup vm in the same node and for vm in other nodes getting below error  Unable to attach disks for virtual machine [arc-orauat-db] to the proxy. arget Repository: is not presented on server do we need proxy in each nodes ? do we need to configure ovm as one with ovm manager or adding hypervisor ip  also we have oracle rac server with shared disk how to take full vm backup of both 

 Good evening, we have noticed some discrepancies with Commvault backup logs in that we are unable to view failed backup logs for an specific Oracle server.  It seem that when a backup is successfully rerun, the logs are overwritten, and when you try to view them the logs are not available.  Is this a known function? RegardJohan

We are running 11.28.36 in AWS environment.  The commserve sits in a Management VPC and Couchbase is running in our Production VPC.  In the Production VPC, we have a media server (proxy server) that runs VM and Cassandra backups to a local S3 bucket.I have the URL for the Couchbase API Server and an admin userid/pass.I am looking for what ports are required from the Proxy(Media server) to the Couchbase server(s).  We have a tunnel setup so that we can load the Couchbase software on the required servers, ThanksChuck 

Hello everyone,a customer contacted us and reported that the VSS files on the domain controller were bloated on C:\System Volume Information. He suspects either Commvault or VMware. I looked at several things but couldn't come to a clear conclusion. Maybe someone here knows this behavior and can give me a tip for the solution if this comes through Commvault. Kind RegardsThomas

The upgrade to the latest maintenance release failed.  I believe it is because Commvault thinks it is running Centos7.  Can I change the OS information in Commvault or do I have to remove the client and re-add it?Thanks,Tuesday

I’ve installed CV2023e on Windows 2022 server. Connected a Fujitsu Eternus LT40S2 however CV is unable to configure the library. See images. OS detects the library. What could be the issue? REgards, 

Hello experts,My datacenter  has physical servers HP proliant dl 380 gen 8.I performed full backup of windows server 2012 which was successful and trying to do 1-touch bare metal restore in other server of same model, it just keeps progressing endlessly as shown in the picture.NOTE: The bare-metal restore for same server to esxi is successful but not to the physical server. Will appreciate any help.

This file was created in one of the backup chunk folders of our deduplicated disk backups on a media server and was flagged by antivirus.  The file no longer exists and I’m certain this was created (and subsequently deleted) by Commvault to script some sort of storage/disk operation but was curious if anyone could confirm.  Thanks.

We have several remote offices in the Asia-Pacific region.  We are interested in deploying a Media Agent at AWS to service those locations.  These locations don’t have VPN access to AWS so we would need to send data securely from on premise servers in the several countries to the media agent for long term storage.  Servers are small, windows servers,  generally less than 2TB of file data with small rates of change.  No VMs.I am looking for some help to configure networking from the on premise servers to the Media Agent at AWS. 

Hi,the customer would like to use one plan for backup both: filesystem and database. The problem is that in ‘Add backup frequency’ He can choose only between ‘all agents’ and ‘databases’. It means when we have two actions: incremental at 5PM and differential for databases at 7PM it triggers SQL database differential backup twice at 5PM and 7PM.  He tried to modify schedule in CommCell console but he gets an error ‘failed to modify task’’.So the main problem is that we can choose only between all agents and databases. We can’t choose granular.  Does it mean that for fileservers and databases we should use separate plans?  Regards,Lukasz

I am getting “Internal error occurred -5” on Readiness Check on several clients after the 11.32.35 upgrade. Backup seems to be working still, but we can’t have this “false positive” alert every day.(Upgrade was done 4 days ago, so I don’t think it is something that will go away “by itself”.)We have tried restarting the commvault services on the clients, also the commvault repair option. No improvement.Anyone know what could be the cause? 🖖

Good morning.  We’re considering MS SQL Server always-on using the new 2022 feature “Contained Availability Groups” This feature adds an MSDB and Master database to the AG group, which allows jobs and users to be synced between machines. Is this functionality currently supported?  How might it work for restores/backups? Thanks- Chris

問い合わせ内容①simpanaでサーバのバックアップ状況をメールでこちら側に送信しているが　内部的にバックアップ状況を記録したログはあるのか？②ログがある場合は、ログを送ってもらえないか 趣旨バックアップ確認を自動化させようと考えており、ログの結果があればバックアップステータスを自動で反映させることができるため

Error Code: [32:408]Description: The usage for [Protected Virtual Machines] has exceeded the licensed usage. Please purchase additional usage licenses. Until the new license is applied, click on the RESET button in control panel license administration window to temporarily allow jobs. Advice: Please contact customer support for additional license.Source: snf-comvltbkp, Process: JobManag

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommandIn BodyContetn-type =text/plainand body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0