Commvault Cloud Topics

System state backup is getting failed even VSS writers are stable. server reboot and Service restart also not resolved the issue. Failed to create VSS snapshot required to run system state backup. System state backup is skipped. VSS error [[0x80004005 2147500037] Unspecified error]. Please refer VSS Event logs for more details.

I had setup a scheduler to perform Full backup everyday and the storage policy associated to it has retention of 0 days and 1 cycle. I had run the scheduler manually twice on the same day, data backup is successful but the first data backup is not deleted from cloud storage yet. 

Hi! Trying to understand selective copy connected with database agents (mysql and psql). My config is : two storage polices (one from data and one for log)  full aux copy from primary to secondary DC selective copy to tape (for both log and data SP; first full backup each week with 4 week retention, first full backup each month with 6 months extended retention) What we see is not consistent across DBA agents and logs are not always copied as we would expect together with data ; postgres (FS based) write data and logs to separate storage polices, selective copy works as expected psql (with intelisnap) not execute log backup during full, logs are not copied to offsite copy, recovery need to based only on logs present on filesystem during snapshot mysql (by xtrybackup) is doing log backup to same SP during full, so logs are not in storage policy in what we expect to be and are not copied to offsite copy, during recovery only data is restoredDo we have any guidance on above? Or configurati

Hi. I have a workflow in which I am creating a dynamic PopupInput. Here is some pseudo code similar to that what I am using:import commvault.msgs.App.XMLSchema;import commvault.msgs.App.InputControlType;XMLSchema input = new XMLSchema();input.setDefaultValue("Default"); input.setInputName("INPUT1");input.setHidden(false);input.setListType(false);input.setControlType(InputControlType.TEXTBOX);input.setDisplayName("Display Name");input.setRequired(false);activity.getForm().getEntries().add(input);This works well so far. But I am struggling to get the output of the PopupInput because the entry “INPUT1” seems to not exist. I tried a few things within a “Script” activity or even in the OnComplete Script of the PopupInput. For example I iterated through “activity.getForm().getEntries()” but the entry “INPUT1” did not exist. But nothing has been working.Does anybody know how to get the value of my entry? (Remember: That is just pseudo code. In reality I am generating  many input fields comple

i would like to know the sync time for the hyperscale x hardware status , we have removed network card from nodes but it doesnt reflected in the command center same time , it took around  a day to update , is there any way to get it same time 

what all are backup type possible from exadata oracle .linux 8os image level backup is possible ? i can see only  below for detail regarding  exadata How do we configure backups on Oracle Exadata Database machines?In order to back up Oracle Exadata machines do the following: Install the Oracle agent on all the Exadata nodes. Create a RAC pseudoclient that includes all the Exadata nodes. Run the backups on the pseudoclient. The backups are performed using RMAN scripts. MediaAgents cannot be installed on Exadata database machines. They communicate with the Exadata nodes using an InfiniBand network during the backup.

i am user in the master group and trying to delete a client or retire a client , approval sending out , i disabled below workflow ,restarted service still its happening  

Hello,On our VMware infrastructure, a Windows 2012 file server contains five datastores (LUNs) and we want to distribute these LUNs to new file servers. From the vCenter, we planned to detach the LUNs and reattach them to the new server. However, on each of these LUNs, several TB of files were archived and stubs replaced the files. What should we do to ensure that nothing is lost during these manipulations?Thank you for your help.

Hi Team,in the CVLT documentation we found the following limitation:For streaming backups and backup copies, if the access node used for backups and restores is running on an Amazon EC2 instance, the access node must be available in the same user account as the instance being backed up or restored. This requirement does not apply to IntelliSnap backupshttps://documentation.commvault.com/2024/essential/system_requirements_for_protecting_amazon_ec2_instances.htmlDoes it mean that if we backup Oracle/Hana inside an EC2 with CVLT Agent we must place the AN in the same AWS account as Oracle EC2 ? While in the following link we see indicated that :Hypervisors can use AWS service account resources for the following operations: Streaming backup Etc Using Resources from a Service Account (commvault.com) Can you please confirm if AccNode can definitely be deployed solely into a Service Account w/o limitations ?Many Thanks.Francesco

We currently have the problem that the backup is no longer running on 2 VMs. Hard drives need to be consolidated. If this is done, 1 - 3 backups will run through and then it will run into the same error again.Error Code: [91:399] Description: The virtual machine [cs-at00-201] reports that it has virtual disks that need consolidation and this could not be performed automatically. In order to prevent a further buildup of delta disks and possible stability issues with the virtual machine, further backups of this virtual machine will not be performed until this condition is corrected. Check if there are any locks on the virtual disks or if the disks are still attached to a backup proxy. [] This all happened after the update to 11.28.86. Before the update, the jobs ran without errors. The consolidation only affects the VSA Agent and one other VM Automount on the VSA Proxy is enabled.

Hey,we updated from 11.28 to 11.32.38.We have Monitoring Check for “Backup Copy” Jobs, and after the update to 11.32 not working, because via REST API Endpoint the “Backup Copy” Jobs are not shown anymore.Endpoint: https://<serverURL>/webconsole/api/Job?clientId=62On 11.28 the “Backup Copy” Jobs were show beside all other Jobs for the Client, but on 11.32.38 it is not shown anymore.On this Forum Topic:, it was discussed for 11.28 as an issue and could be workaround by adding:&hideAdminJobs=false  to the APi Call, but this doesnt help in 11.32→ no Backup Copy Jobs are shown.Can this be checked internally with Dev Team if there were a change or maybe known issue?Thx & Best RegardsMarcel

Hi community. I would like to know how I can dynamically create a PopupInput with java code. Example use case: At first I fill a variable (list) with values (e.g. from a db query). Let’s assume the value of this variable is: Value1, Value2, Value3. Now I need to ask the for information for each single value with a PopupInput like in the screenshot below.   I would guess that I need to start like this:import commvault.cte.workflow.dom.WorkflowElement;WorkflowElement PopupInput = WorkflowElement.parse(... But honestly I have no idea how to continue from here on. Best regardsPasqual

Good afternoon,I hope you can help me, the version of Commcell that I have is 2023E - 11.32.35, the error that I will describe also applies to the latest version 11.32.38. I have enabled MFA for a specific group, not for the admin. When that group enters from COMCELL successfully, they receive the MFA (PIN) to their email. TThis is an example of the email that arrives in your email. When this happens I see in the SMTPManager logs that it sends correctly and I have detected that it uses the DLL "ChilkaDotNet46.dll" located in the path: \Commvault\ContentStore\BaseSo the behavior is as expected and works fine for me. However, when I log in from the web console to obtain the PIN (MFA), I never receive the email with the PIN.I have checked the SMTPManager log and it refers to the Chilkat license having expired. I started checking and found that it uses the ChilkatDnCore DLL, version 9.5.0.94, located at the path:  Commvault\ContentStore\WebServerCore  Users specifically need this functiona

Hello .I tried to install agent virtual server on oracle linux 8.9 with commvault 11.20.150and I receive a message this message : what can I do to solve this issue?thank you .

Hi Community, Hope everyone is doing well. While integrating our newly installed ORACLE DB server, we came through some concerns regarding the appropriate schedule that will be assigned to the server.The DB backup will have two subclients : DATA + Archive Logs.Our intentions are to perform FULLs of the DATA and frequent ArchiveLog backup (each hour). The concern is about the Archive logs, has the backup to be run each hour to be a FULL or Incremental, or should we create a specific schedule policy for the archive logs and set inside it two schedule patterns (for example one full daily and other Incrementals the rest of the day) ? Recommendations regarding the scheduling of the backups would be appreciated. Regards.

Hi, I inherited the Commvault environment and the Commcell Console uses an AD service account to authenticate logins. Because the service account password does not meet our AD password requirement, I’ve changed it to a new/more complex password. However, I did not update it in Commcell before I logged out. Now I can’t log in any more. It gives an error “Failed to get properties for user [domain_user] in Commcell Console and in qlogin:  “qlogin: Error 0x103: Failed to get properties for user [domain_user]”. Is there any way to update it? I can’ change the password to the old one because it does not comply with the AD password policy so it refuses to accept the old password. Thanks.

Hello,Currently, we are using version 11.20 of Commvault on a Commserve Windows 2012 and SQL version 2012 server. The Commserve is a VM.  We want to upgrade the Commvault version to 11.28 and we need to upgrade the OS version and SQLServer to Windows 2022.What is the correct method to follow to upgrade Commvault?Can we  upgrade the OS and SQL version into 2022 and then install version 11.28 of Commvault : in this case, we need go through intermediate versions? Could this cause database corruption? Or is it better to rebuild the VMs?Thank in advance for your response.

Hello,have anyone experience with backing up VMs when VMware Native Key Provider is beeing used?One of our customers is thinking about encrypting the VMs for security reasons. From what I saw in the documentation the VMware Native Key Provider is only working for VMWare infrastructure products.I am not quit sure how this will impact the backup regarding to, ddb increase, if the data will be browsable with/without an agent installed.Any thoughts about this topic?

Hi Team,When the pre-post script is run, does Commvault only look at exit code=0 or exit code=1? Are there any other exit codes we can check?

Hi All, As far as I know, Intellisnap backup is the one of the great option in physical environments. It brings, lot of benefits and improve backup performance.As per my understanding, during the VM Backup, the software snapshot taken by hypervisor, whereas in Intellisnap,  hardware snapshot taken by storage and mounted in the VSA. But, I couldn’t figure out, how the IntelliSnap backup works in Cloud (Azure) and how its beneficial over Azure VSA backup in terms of backup performance.Because, both scenario, its a software snapshot and it suppose to be mounted in the VSA to perform backup copy nothing but streaming backup. Can anyone provide more information and also share if you know any whitepaper. Thanks,Manikandan  

I have comcell server which takes backup of all my Physical and Virtual Machines. I have few servers which are on DMZ network and cannot connect to comcell server. I have setup a Virtual Machine. Which has access to both DMZ network and Comcell. Can I use this server to take backup of the DMZ network servers. if so what all are the requisites?

Hello Everyone, I have been researching the differences between using Commvault backup and Azure backup for backing up Azure Virtual Solution (AVS) VM instances, especially when dealing with a potentially large number of VMs (up to 1000). Here are a few points I have found so far:Commvault backup allows for selective file and folder recovery from Linux VMs, while Azure Backup (MABS) may not provide this capability. Azure Backup (MABS) might have blind spots when it comes to VMware vApps, whereas Commvault backup offers better support in these cases. App-consistent backups with native Azure Linux instances may require manual scripting with Azure Backup (MABS), but it's unclear if this applies to Azure VMware Solution (AVS) backups.However, I would greatly appreciate your input and validation of these points, as well as any additional insights or considerations regarding the advantages of choosing Commvault backup over Azure Backup for backing up Azure VM instances. Thank you in advance

Hi all, We’ve got SharePoint Server 2010 on Windows Server 2008 R2, and the CV agent is currently on version 11.24. After upgrading to 11.32, backup keeps failing with the following error:Error Code: [27:209]Description: Failed to Initialize necessary components. Please look into logs for details .Process: CVSPScan CVSPScan.log:4012  1     01/16 12:18:42 4419945 CVSPServerFactory2013 CreateInstanceFromAssembly - Exception creating instance CVSPDocServer2010Namespace.CVSPDocServer2010 from CVSPDocServer2010 - System.InvalidCastException: Unable to cast object of type 'CVSPDocServer2010Namespace.CVSPDocServer2010' to type 'CVSPServerInterfaceNamespace.ICVSPServerInterface2013'.   at CVSPServerFactoryNamespace.CVSPServerFactory2013.CreateInstanceFromAssembly(String assemblyName, String typeName)4012  1b70  01/16 12:18:42 4419945 InitializeComInterface() -  Instance created successfully :D4012  1b70  01/16 12:18:42 4419945 InitializeComInterface() -  Instance creation failed :(4012  1b70  

I have 3 locations worldwide with different companies. I want to back up these locations with a secondary copy of the backups at the main location in a storage pool.  Is this possible with an auxiliary copy?or what is the best way to do this? 

Hi Vaulters, Our customer had some concerns regarding two DR scenarios, in which your guidance would be much appreciated. Below both scenarios :In case of loss of a MediaAgent, how can the data be restored from the storage bay ? Do we have to install a MediaAgent from Scratch ? Knowing that we have a second MediaAgent. In the same case, how about DDB, can it be rebuilt from the Storage Bay backup images ? Our customer also has secondary copies for each storage policy on Tape, how can they restore the data in case of a complete loss of the Infra (Only Tape library remaining) ? Is there any way to rebuild the CS from the tape ? Same for the MediaAgents ?We heard about Commvault’s Media Explorer, but didn’t get what it does exactly, and if it is the main solution for rebuilding the CS et MAs metadata, is it compatible for Tape also ? Kind regards