Commvault Cloud Topics

We are retiring a VMware DC and the admins are moving the VMs from the original vCenter to a completely different vCenter. I believe they are cloning them but not 100% sure. Anyway, we have been removing the VM from it’s original user defined subclient in vCenter X and adding it to a new subclient in vCenter Y. The VM name and vc.uuid has not changed. I noticed when we do this we now show two defaultBackupSet’s under the clients VMInstance - defaultBackupSet and defaultBackupSet_Vir-NewOne. After 7 days, we start getting alerts that the VM hasn’t been backed up in 7 days under the old VC and subclient. Trying to understand why CV is doing this and if this is fine or should we be moving these differently? And why, if the VM no longer is in the old subclient would CV thinks it should still be getting backed up thru it. Thanks.

Hello Fello Commvaulters I hav the task of moving our current Index Cache and DDB database dat from their current drives I & D respectively to two new drives on the SAME media agent?  I can see a workflow which Ive used many times to move the data between the old media agent and the new one.  This is movement from within the same box. I dont see a WF in how to do this.  Anyone any ideas?  Also worth pointing out the “Index Server” tab on my media agent is greyed out.  

Hi All, i´m looking for an prcess list for the rocky linux vsa template. We are using trendmicro as av vendor and we cant exclude an path for the processes so we need to exclude the processes manually. I did not find any list and ariel also not :)  Do you have an idear ?

Hi,I recently gained access to the Partner Portal and I have now completed the SE training on Readiverse.My next task was going to be to download all the available PowerPoint decks so that I could start building a couple of decks to tell the Commvault story (i.e. intro and deep-dive).Where can I find the decks?I am hoping that there are SE decks that go into great detail on each of the main product features (i.e. Core platform, Threat Scan, ThreatWise, Cleanroom Recovery, Air Gap Protect, Security IQ, Identity Resilience, HyperScale X, ...). Many thanksMark

HelloWe just applied the latest maintenance patch to our 11.32. Commvault environment a few days ago to bring us to 11.32.128  (from 11.32.125) and I noticed this morning scans showed a log4j vulnerability. Plugin Output:   Path              : C:\Program Files\Commvault\ContentStore\CVCIEngine\CvPreviewHome\webapps\CvContentPreviewGenApp\WEB-INF\lib\log4j-core-2.17.1.jar  Installed version : 2.17.1  Fixed version     : 2.25.3  Path              : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\log4j-core-2.24.3.jar  Installed version : 2.24.3  Fixed version     : 2.25.3 Is there a fix or patch that Commvault will release to address this.  Maybe in the next months maintenance release?   Any input would be appreciated. ThanksBC

Hello Commvault Community,  Does Commvault support backup of Proxmox VMs with a GPU card connected as PCI pass-through? There's no information in the Commvault documentation about whether it supports it or not, but the snapshot itself runs fine on the Proxmox side. When we try backup through the Commvault system, there's a problem with taking the snapshot, and the log shows the following information: ===--> FAILED                      Error creating virtual machine snapshot.  VM 103 qmp command 'savevm-start' failed - VM snapshot already started === When backup runs through Commvault, there aren’t manually taken snapshots on the virtual machine.Thanks in advance!Kind Regards,Kamil

i have the problem in Commvault license. I apply the license, put still the evaluation. Please see the  PIC attached. any help Please .

Hello,I wanted to install the Java console Commvault on my PC to manage Commservs, I would like to know if the binaries in the console_java_WinX64.exe package are based on Java JRE/JDK or JRE AdoptOpenJDK or Temurin.version of Commcel envirenment 11.32. Best regards,

Hello Commvault Community,   Is the Paid Export APIs option still paid? Microsoft's website states this:  Thanks in advance! Kind Regards,​​​​​​​Kamil

Hi Team, In our environment we see that MMDeletedAF table is showing 1500 TB data that need to be pruned and increasing day by day. We are seeing below errors in SIDBPrune log.SIDBPrune.log:4048306 3f174c 01/18 15:04:09 ### 422-1 DedupPrnPhase1:4840 Chunk [221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:13 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127.idx]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1609 Cannot delete folder [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127], error [0xEC02AC0E:{CVBaseRemoteFile::GetLastMMErrorCode(1507)/MM.44046-CVBaseRemoteFile::DeleteFolder - folder not empty - folder librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127 still has the folder librar

Hi CV Community,We are Planning to do a domain name change on our Commserve and media agent. for example we are currantly used commserve.abc.com and media.abc.com but we need change the domain name commserve.xyz.com and media.xyz.com.

Dear Vaulters, I have a CommCell in 11.32.119 with critical DB2 TSA clusters, and I have plans to upgrade the CommCell to 11.40.34.Are there any reported issues regarding DB2 Backup after upgrade to 11.40 ? KR,Ahmed

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - -------

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : [redacted]  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - ------------

Hello All,After adding a data file to the MSSQL database, it's normal for log backup to convert to full backup. However, after converting log backup to full backup, the server experiences excessive CPU consumption, reaching 100%. Is this normal behavior, what is the reason, and how can we solve it?Meanwhile, we don't observe too much CPU increase when running a normal full backup.

Hi team,We are trying to new commvault setup but during the installation maintenance release download phase failed. Please find the installation logs and how to resloved. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - ------------------------ Creating New Instance -----------------------

Disaster Recovery Query – IDM Application Backup Tapes (December & November 2025)The IDM application is hosted in DC1 (Onsite). Monthly full backups are taken every last Sunday of the month. These backups are sent to DC2 (DR Site). In December 2025, the IDM application required 5 tapes for the full backup. Out of these, 3 tapes became full and were already moved to DC2. The remaining 2 tapes were not yet full and stayed onsite in DC1. A disaster has now wiped out all onsite data, including incrementals, disk backups, and the 2 onsite tapes. We need to know in how many possible ways the application can be recovered using the offsite tapes. If recovery from December 2025 is not possible due to missing tapes, we need confirmation whether all November 2025 backup tapes for IDM are available offsite. If November’s set is complete, recovery should proceed from that month instead.

Hello Team,How can we enable Journaling on o365?Note: On on -prem it was enabled but it will be decommissioned soon as we moved to Exch Online.

I want to configure a disk library and share it between two Media Agents running Windows Server 2022, enabling load balancing and failover. The disks are presented from a storage via FC to both servers and from these servers the same disks are accessed using the same drive or mount path.Does the Transport Type in Share Mount Path have to be Regular on both servers?Or, on the first server, is it configured as a local path and shared with the second as a Data Server - FC?What is the recommendation according to best practices? 

Hi team,I would like to confirm a specific point regarding Commvault Deduplication.Is it supported to store the Deduplication Database on a NAS , considering that the NAS itself is not a MediaAgent?I want to confirm whether the DDB can reside on NAS storage or if it must be located on MediaAgent-local storage.Thank you. 

Hi. If I vmotion a VM that is currently in cluster A, to a new greenfield vcenter let’s call it cluster B, I assume that the UUID will remain the same but will Commvault see that VM as the same and backup history will follow? 

Hello I have the following:               RHEL client: RHEL 9Windows Commserve: Windows Server 2019No firewall exist between the two machinesWhen I check the box that says Restore Via CV Tools to install the Linux agent onto the client, I get this error:“Description: Failed to install File System Core Package, could not determine processor/OS type of client”I do have a case open with support but wanted to see if anyone else has had this problem and found a solution. I have not found a solution on the forum. 

We recently had a scare when Commvault upgraded us to a new feature that we “Thought” our Media Agent couldn’t handle.  Thankfully we were wrong but we want to disable auto updates.  The ticket I had open they said to do the below.  I can not find this option at all.  When I do searches it talks about disabling it in the schedules but I am not seeing the updates in the commcell schedule either.  Not sure what I am doing wrong.Steps:Open the CommCell Console. Navigate to: Control Panel > Additional Settings. Add a new setting: Name:DisableAutomaticPushInstall Category/Path:CommServDB.GxGlobalParam Type: Integer Value:1

Just noticed following coming change:On April 2 2026, Microsoft will fully retire Azure ACS for all tenants. Because of this change, you must reconfigure SharePoint Online to use certificate-based authentication. We recommend upgrading to Commvault Cloud 11.40 or a more recent release. All Commvault Cloud customers must reconfigure their SharePoint Online authentication method by April 2, 2026 or SharePoint Online backups will begin to break.

I have the following issue:-OS was upgraded from debian 9 to debian 12​​​​​​​-backup services not starting anymore since then-uninstalled and reinstalled locally interactive 32.49, but the backup agent is being stuck forever on Starting Services phase -downloaded new interactive fresh pkg 32.59, but the same issue-i cannot find too much in the logs-tried to start services manually, but only cvfwd started, while the other services not (no error displayed):/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvd/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvlaunchd/opt/commvault/Base/svc_ctrl -focus Instance001 -start ClMgrS/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvfwd​​​​​​​-verified before if there is anything else listening on CVD and CVFWD (CVD is using default 8400 port, CVFWD 8600) + checked and manually deleted leftover folders if any: Commvault Installation folder; Log folder; Registry folder + checked for orphaned commvault processes Any idea what can