Commvault Cloud Topics

Hi, we have a client group which includes VMs depending on tags in vCenter (VMware).  The group uses Virtual Machine Association, and the group appears to refresh/resync every 2 hours.  We’re trying to find a way to force the resync either using a command or reduce it to 30 minutes using an additional setting.  There is a Sync function in Command Center (Manage > Server Groups > {Group_Name}), but we need to automate the process.  We are led to believe there is a setting, but a call to Commvault support was unsuccessful in fining it. Does anyone know of the setting or a command?We are running V11.28 Thanks, Sparky

Hi we have problem with exhgange snapshot backup copy  jobs that resets after we entered it to suspend and after that to resume. We are using 11.28.63 version and trying to find a solution to suspend jobs but resume it without to lose backed up data. 

   We are using Intellisnap VMware backups.  We are also using Gridstor.    When the snapbackups kick off, many of them after the discovery phase, go to Waiting.   The phase shows as BCD Index Restore.   The job will wait for 20 minutes before continuing.   This delay is frustrating.   I am able to work around this if I am watching the backups kick off, by suspend and resume the jobs.  They will start running immediately with no issue.  In reality, the BCD index restore runs so quickly in the background, there is no reason to wait 20 minutes.  This just delays my backups getting done and off site.  Does anyone else notice this issue?   I have opened tickets with support and eventually they tell me is is working as designed. :-(

Hi,I saw an online video for backup of Office 365 on youtube and it shows 4 options and one of them was “Exchange Online (Access Through Azure Active Directory)” option. However in our Commserv there are only 3 options showing and that option is missing. We only have Azure AD so the option of Exchange Online (Access through On-premise Active Directory) is not a valid option for us.  We are looking explicitly for Exchange Online (Access Through Azure Active Directory). Can any one point as to why this option is not visible or what we should do in our case since we dont have an on-premise AD?ThanksFahad  

Just wondering…Background: I’ve been recently running “CVDiskPerf -PATH (a folder) -OUTFILE (a log file)” vias it appears we might be getting low read throughput to locally mounted storage on my media agents and I’m getting vastly different readings.  Like 400 GB/hr for one run, then a few minutes later 1500 GB/hr.  I know there will be “some variance” but i was under the impression that this tool would probably “run for a bit” and give a more solid reading.  our storage nor our servers running CommVault are showing CPU or “IOPS pressure” in any metric that shows they aren’t able to handle more load/throughput. Before I started running this tool I was under the impression it would “work a little harder” to get throughput stats and not finish in a minute (like it would really try to push a limit of CPU/throughput/etc and the storage system would notice it as it was getting fed a lot of read/write requests).  Currently the storage system doesn’t register a blip

Hi,I’m trying to restore data from tape and when it attempts to restore the Index I receive the following errors:Error: Unable to find/get index in the cache for [SubClient_81] at time [Fri May 5 14:14:14 2023]. Backup data browse in subclient [1032011_SERVERNAME\Windows File System\BackupSet_1032011_33_45\Subclient_81] not completed due to failed index cache restore. Media with barcode [ARM960L7]. side [A_1125], mounted on library [IBM 3573-TL 16] and drive [IBM ULT3580-HH7_1] on MediaAgent [SERVERNAME]. Mountpoint [\\.\Tape0] for job [313813].  Media block size is [64k].  Mount finished in [39] secondsI can see the tape that contains the Index is mounted into the Tape Drive and from there when it attempts to restore the Index I receive the following errors above.Has anyone seen this issue before? Thanks all

GreetingsI'm having an error when I restore a linux Ubuntu20.04 VM to VMWare the error that returns is this: I'm doing a virtual machine migration test from Huawei's FusionCloud platform to VMware, and with that I'm using VMWare - Converter to run it.When the migration finishes I have this initrd error to recreate the server. Can you help to overcome this error?Thanks if you have any tips

I'm trying to install the agent in the virtual machine with debian 10 but it returns the following error when I do the command .\cvpgaddSee:root@rai-tst-ligsmart-01:~/Simpana_10/Linux# ./cvpkgaddPreparing and updating installer ...Segmentation fault*** Wrong version of ksh: /root/Simpana_10/Linux/linux-glibc2.3-x86_64/CVGxBase0/ksh. 

Hey everyone, we currently have two servers, one server is automatically deleting data every day from subfolders and the  otherserver is a SCCM server where changes happen daily. After almost a month Commvault is still "complaining" about thies two servers and every day "Clear anormaly" is executed. My idea is to exclude these folders. But is there another possibility ? Maybe you can teach Commvault to ignore the folders by itself. 

Hi, did any one know where and how to change the URLS for the ribbons/buttons in the java gui vor HealtstatusSLA STatuscommandcenter There is an wrong url at our enviroment. 

Hi All, In one of our customer site, “cvd.exe” file got removed (We suspect anti-virus software for this). We couldn’t repair the instance as it gives errors due to “cvd.exe” file being missing. Since the CSDB is ok and fine we did a failover to the DR commserv and operations are continued. Now we want to do an instance (instance 001) only restore for the commserv. We couldn’t find any documents regarding this kind of rebuild. Can anyone help us with a proper documentation link or steps.

2023-07-04T02:01:45.304060-04:00 servername kernel: [1631379.901772] brrestore[16118]: segfault at 0 ip 00007f25f6909757 sp 00007ffd5db61298 error 4 in libc-2.22.so[7f25f686d000+19b000]2023-07-04T02:01:45.304441-04:00 servername systemd-coredump[16178]: AT_NULL terminator not found, cannot parse auxv structure.2023-07-04T02:02:35.956069-04:00 servername kernel: [1631430.549862] brrestore[16462]: segfault at 0 ip 00007f5cdfddc757 sp 00007ffed969f428 error 4 in libc-2.22.so[7f5cdfd40000+19b000]2023-07-04T02:02:35.962341-04:00 servername systemd-coredump[16959]: AT_NULL terminator not found, cannot parse auxv structure.2023-07-04T02:05:06.732062-04:00 servername kernel: [1631581.312128] brrestore[17123]: segfault at 0 ip 00007f69d4fc1757 sp 00007ffd1f7057c8 error 4 in libc-2.22.so[7f69d4f25000+19b000]

Hello, Customer is backing up a linux fs using fs iDA. Some incrementals are getting too big. Is there a way to show to the customer what accounted for that incremental growth? Regards,Pedro

Hey Guys!I have no experience in automation. I want to apply for a job that requires IaC. That's all that I know. I don't know what kind of IaC they are talking about. It's a large enterprise environment.  What are your CommVault IaC solutions? There are different solutions, like Ansible. What is supported by CommVault, or what solution works best for you? I know you can save as script, write qcommand scripts, using the Powershell cmdlet, but what is more common nowadays?  What are the benefits of your IaC solutions, why did you implement it, what are the best use cases, and why was it your best decision, otherwise, what do you dislike, and what are some downsides? What kind of automation does not work with CommVault but would be great, what are some features which are you waiting for? Thank you a lot! Kr

Hello, we would like to tier out the data, wich is stored on the disk library to an Huawei Object Storage. I created a secoundary copy and configured an aux copy schedule. The problem is that the disk library disc space is running low because the job is not as fast as I was hoping.The amount of data for the copy job can be up to 10 TB.Is there a solution to speed up the aux copy job ? The Media Agents provide 2x10 Gbit cards.RegardsThomas

Dear All ,i need some clarification on the below , we have depoloyed hyperscal x nodes and started backup activities , we would like to harden the security , we are planning to perform the following ,1> Enabling ransdomware protection on hyperscale nodes2> currently encryptions are not set global ddb or storage polocy ,storage pool or client side , i would like to where we is it better to enable the encrpytion3> enabling retention lock or WORM  - best practices to achieve immutability 4> disabling root account access since the backup operation already started to hyperscale x cluster ,above activities affect the operations ?is there anything to be taken care before performing this , also do we have any evidence to show  that the backed up data are write protected and wont be able to modified    

Hello all We have a problem with Commvault resources usage on the IBM Spectrum Scale server. During the backup at the scanning phase, Commvault uses more than 60% of CPU and RAM  OS: AIXhow can we allocate resources to Commvault not exceeding it?more explanation why Commvault uses RAM?  

Hello Community our DBA is requesting assistance in retrieving the MSSQL LSN number from the Commvault log.For this MSSQL AG (Availability Group) backup, I accessed the active node during the backup process and examined the sqlida.log file. However, despite increasing the SQLIDA debug level to 10, the LSN information does not appear to be present in the log. Just discovered that the LSN information can be found in the sqlbackup.log file only. However, I'm curious as to why certain SQL servers have both the sqlbackup module and the sqldia module, while others only have the sqldia module.

Hello,I have an issue that all browse for vmware VMs are failed - with error - “live browse enumeration failed”I can see that there is a mount in the MA folder for mounts (\installfolder\pseudomount\persistent\pseudodevices\I try to reboot the cmmvault services on the MA and also to reboot the server - the mount does not get releasedcan I manually delete it?  Best regards

Hello, i have a project that a client will deploy HSX RA on Hpe proLient DL360 in the environment. i have never implemented HSX Before.and i have checked the documentation for  the RA installation and network configuration. https://documentation.commvault.com/v11/essential/154258_setting_up_installation_media_for_hyperscale_x_reference_architecture.htmlmy question is is there’s a guild explains step by step the installation starting from configuring the servers, and the HSX imaging ?my blind step is how the image will be installed?dhcp is not enabled.documentation says that u’ll use a windows machine that can connect to the nodes and download the iso from the store then mount the image and start the installation.

 Hi, allSo, i am doing Nutanix Backup and i can discover all VMs in the cluster.I am getting this error, below…...I do not know if anyone has seen this error before.We have tried different VMs, same issue. It is a P.O.C…...kindly assist. Error Code: [91:4]Description: Virtual machine[UAT-IRM01] was not found. Please verify that the virtual machinestill exists and that the host is in the connected state. If the virtualmachine does not exist remove it from the subclient. If the virtualmachine does exist reselect the virtual machine and re-add it to thesubclient content.Source: ikjdc-prd-ahp01, Process: vsbkp

I want to explain a problem we have:Hardware WORM was active on all of our disk libraries. We are not aware of having activated this functionality and as support indicated, there is no trace that we have executed a workflow to activate it.Despite that, the WORM functionality was not active in any of our Storage Policies, only at the disk library level. We could change the retention of our copies, delete backups, micro-prunning working, and our databases were NEVER sealed. We updated version 11.28 to 11.30 and suddenly the “WORM Storage” feature is activated in ALL storage policies at storage pool level.As per the below document, this changes are applied on SP3

Hello, I have a fresh installation of Commvault version 11.28.56. I am attempting to connect to our vCenter instance through the Command Center GUI. After putting in the information to ‘Add Hypervisor’ I receive a ‘Request body is empty or format is invalid.’ error. Clicking equivalent API shows the following:{  "vcenterHostName": "172.16.123.10",  "name": "vCenter",  "accessNodes": [    {      "id": 2,      "name": "n1-prod-commvlt"    }  ],  "userName": "vsphere.local\\administrator",  "password": "cGFzc3dvcmQ=",  "hypervisorType": "VMware",  "skipCredentialValidation": false} Attached is the error. I have tried vsphere.local\administrator, administrator@vsphere.local, and a Windows AD account. I ensured the ‘VSA’ software was installed on the access node. Any help is appreciated!

Hi All,How to update media agents after upgrading Commcell from 11.21 to 11.28

I accidentally backed up all of the content on my file server and didn’t mean to. Now my local storage is out of space and I don’t want this copied to MRR secondary.Is there a way for me to delete the jobs?