Commvault Cloud Topics

For some reason, there’s a setting that I cannot locate to disable Automatic Maintenance Release Updates. I know this happens because when I login I get an Information dialog box that says, “Commserve is at version (11.28.56) and Commcell console is running on version (11.28.44). You must install the latest updates on this client to use it effectively.” Does anybody know where this is located?

Hi guys, I am struggling to find a balance between stream and datastore limits for our environment which has many datastores and clusters on a shared flash array (using SAN transport). The VSA client also contains numerous remote sites all backing over over NBD, all of which funnel to the same MA/access node. The MA has plenty of resources but is fast enough to really hammer the array.https://documentation.commvault.com/11.21/expert/31115_performance_tuning_for_backups.html is what I’m referencing but I see no clear cut way to throttle TOTAL datastore streams hitting the SAN but not limit all the various NBD-based remote subclients. Meaning - I can’t limit the streams of the MA without impacting the run times of all those NBD clients because they take hours to complete in some cases. Basically what I’m looking for is a

Hello Community, ###When data from previous backups is deleted, you can view the deleted items on the Browse tab of the Restore Files page###https://documentation.commvault.com/v11/essential/4431_displaying_or_hiding_deleted_data.html#:~:text=From%20the%20navigation%20pane%2C%20go,The%20Restore%20Files%20page%20appears.I have a question regarding the restoration of deleted data mentioned in the above article. I would like to know if it is possible to restore deleted data in the following scenario:IDA: Wins file system / vsa for azureSuppose daily incremental backups (15 days retention) and regular full/syn full backups are performed once a week (15 days retention)., and monthly backups are kept for a year, with backups occurring on the first day of each month. On day 1, a file is created and deleted on day 4.Three months later, the customer wishes to restore the deleted file from day 4. Is the deleted file i

Hi, we have different amount of clients to update in tabs: content and summary. Is it a bug? I’ve stage the csdb and have the same issue. Below 18 clients needs update: and here only 12 clients requires update: Regards,Lukasz

Hi we are running 11.30 and we want to start testing WORM Storage capabilities on our Datadomain. We have configured the retention-lock feature on Datadomain and activated the WORM Storage Lock on Commvault through the CommandCenterTalking to the Dell specialist, he has told us that there is a config that could affect on Commvault, the “automatic-lock-delay” value. That´s the time that the file remains “opened” while are being written on the DD by the backup aplication (in this case, Commvault), until it confirms the file closure and the it locks the file with the retention set before. As we don´t know how much time does CV need, we have set it to 120min on the DDHas any of you any experience with WORM on Datadomain in Commvault? Do you know how much time does Commvault keeps the files open on DD until are closed?

IHAC who has a requirement to encrypt all data in-transit for CV.  They use encrypted disks so they only want to encrypt data in transit for all clients.  There does not appear to be any way to do that globally. 2 questions….. Can we turn on in-transit encryption across the commcell? Should we just use the CC level force encryption across the board and not worry that the disk drives have HW encryption enabled (ie. There is no risk to double encryption) Thanks, Phil

Hello,we are using Metallic from quite some time, but for the past few weeks, we have observed that after weekly patches, the backup system breaks down. In most cases, we are unable to perform backup and recovery tasks on Saturday and half of Sunday. Not to mention a set of minor and major glitches that, for example, cause backup jobs to be skipped without any notification for no reason because of a broken backup schedule. Thus, if one doesn’t monitor the backup jobs carefully, one will not even be aware that such a problem exists. During downtime, reporting is also broken in most cases. Recently due to constant issues it’s difficult to be regulatory compliant using the Metallic SaaS/BaaS platform. What’s even more important, currently we cannot rely on backup system which by design should be our last line of defense.  Where can we expect Metallic platform to be more reliable, stable and quality oriented?   

Hi, Following documentationhttps://documentation.commvault.com/2022e/essential/97847_privacy.htmlit’s possible to configure Privacy on Commcell or Company level, but recently customer made a case that this won’t be ideal in their environment and they would rather apply it on user group or plan level. Since documentation doesn’t mention it, I assume it’s not supported, but wanted to ask here anyway in case there is some hidden magic setting that allows it. So I guess the question is: is it possible? 

Hello!Customer used to run VMware backup using Netbackup, via NBD. They moved to Commvault and SAN transport mode.Happens that, even with few data readers (6), underlying storage (SAS+SSD pool on a DELL Purity)  where the Datastores resides is suffering a lot. Overall latency goes so high that the production environment goes down. We are using HSX and SAN is 16Gb.Does anyone has any experience with situations like this? Any clue? Is HSX via SAN too much for their storage?Regards,Pedro

I just recently noticed an error during my OneDrive Online backups causing the jobs to fail. The error I’m getting is“Section size is greater than 2gb, Consider splitting into multiple sections As the section continues to grow in size, please consider deleting this section and splitting it into smaller sections of less than 2 GB”.Is this something I can fix on my own?

Hi Community, I’m trying to restore a server to new hardware using 1-touch restore but I've hit an issue. The back up job runs and stops at 90% asking for Mass Storage Drivers. When i look in the log, the below drivers are requested: 2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was encountered. Driver will need to be provided: name [megasas35.sys], service name [megasas35]2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForDriverInCache(2510) - [ ] Checking target device: Type [MSD], driver [iaStorE.sys], service [iaStorE]2756  f94   06/13 13:24:53 ### CRegistryMerge::CheckIfDriversArePresentInCache(2378) - [ ] Could not find a matching driver at any of the readily available location(s)2756  f94   06/13 13:24:53 ### CRegistryMerge::SearchForMSDDrivers(9013) - [ ] Matching driver either not found or an error was enco

Hello! I’m being tasked to simulate a DR for a system (server and DB) from tape exclusively. I’ve only done normal restores and I’m not sure how/if I can do that from a tape while having the backed up data on my disk library. Any ideas? Thanks!

I have several of the CommVault reports (notably the “APSS - Missed SLA Report”) keep referring to clients and virtual servers (backed up with the Virtual Server Agent) that are either deconfigured (if a client) or removed from the VM group (if a VM).Is there something I need to be doing when removing a VM from virtual server backups, or deconfiguring a client so these do not show up on reports?  I’m not sure why 100% of all deconfigured/removed VM’s are not showing up on these reports, only “some of them” Note: some of these were “last backed up” in 2015, 2019, 2020, etc. they all indicate “No Schedule” or “No Job within SLA Period” as the “reason” which is 100% true as they have been removed/deconfigured a long time ago. 

Any Idea ..! 

Hello Community,I am looking for some way of the manage credentials by API, to create new one cloud library in Azure and automated process creation new cloud library in Commvault. I checked the link with API but inside is lack of details about the topic. Cloud someone show me the details for that API request? Reagrds,Michal

I’ve been unable to access cloud.commvault.com & documentation.commvault.com all morning (Australian time).Partners.commvault.com and community.commvault.com are still fine (or I wouldn’t be able to post this question).  I’ve had a couple of colleagues check from different locations and they are seeing the same. Any known issues?

Hi, There is an option to assign users or users group to a plan, but recently customer made a case that they are more device-centric then user-centric when it comes to assigning new devices to employees. They asked if it’s possible to assign devices to plans based on hostnames rather then users/owners. I would really want to help here, but I’m not aware of such option. Please let me know if it’s possible or not.

Hello, I was wondering what would be the best option or settings to backup windows file servers. I see that block-level is an option, with a few restrictions.I also see that, creating multiple subclients for the folders under the file server drive could speed up the process. Is that is? Any other thoughts?Thanks

can we please have the same help button that is in Java GUI to be presented to the command center users so when using command center to configure or make changes, may be using the 3 dots to add the help section to open BOL \ CV DOC of the configuration of this page? This will make everyone’s life so much easier  

Hello, Team I have a client who is looking to backup their databases from Azure VMs to a storage On-prem. What is the best approach to take to achieve this in terms of resources and config?

Hi, i have a subclient of a oracle instance that on preBackup it’s perfoms an export and on post delete export on Filesystem…sometimes the prebackup doesn’t work at first time and retry more time, i not find where i set retryI wolud like only one retry, can you help me?thanks 

Hey guys!!I'm having the following problem, I have 24 Linux VMs in a given VM Group, due to a wrong configuration in the filters, in the preview a total of 387 Windows Vms were listed that were not backed up in the Linux VM Group. When verifying in the Vm Group Windows, the backup of these machines was performed.In view of this, I ask, is there a way to clear this count by removing the machines that are not part of the VM Group, leaving only the VMs in the right group?Hugs!  

Hello All, I would like to create new mountpath for cloud library. I performed the same request by powershell which I can get from part of View: Unfortunately Put shot by powershell send me 500 error without more details. Does someone have that type of issue and can help me with that case ?Regards, Michal

Hello All,Environment:I have a requirement to backup vSphere workload. The Target Storage device is Hyperscale X. This is the first time using Hyperscle X. It is a three-node cluster (Reference Architecture). Commserve will be installed as external. Question:Do I need to install VSA on Hyperscale X so that it can act as a proxy access node for vSphere backup? The transport mode is NBD. ORDoes the HSX have an inbuilt VSA it will automatically act as a VSA proxy for backup transport as NBD? VSA agent installation is not required for HSX.

We have some strange issues with vmware backup for one of our customer, from what i can understand it looks like commvault has told vmware to take 2 snapshots of the same vm with 30mins between them. we have then had issues with too many cvlt snapshots on the same servers and my initial guessing is that it’s due to what we see from the vmware side that the cvlt serviceaccount has taken 2 snapthots and only removed one after backup is ok. Has anyone here had the same issues before and fixed it?