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Q&A. Technical expertise. Configuration tips. And more!

8314 Topics
R
Bit
Rob SeidlBit
asked in Storage and Deduplication
Best Practice NAS configuration as Commvault library

I have purchased an HPE StoreEasy 1660 device for on-site storage of our Commvault backups.  As I am working through setting this device up, a number of questions have come up which got me wondering if there is a “best practice” to follow so I can get this in an optimal configuration for Commvault backup storage.I am setting up a RAID 6 array.  The device is running Windows Server 2019.  What allocation unit size would be best? I have the ability to join this device to our domain.  Are we in a more secure position if I don’t join it to the AD domain?  I’ve got ransomware risks on my mind. Any other suggestions?

6731
Mike Struening
Vaulter
2 years ago
S
Bit
Someones
asked in Self-Hosted Q&A
Sap hana restore failing

We are getting below error while doing sap hana cross restoreSAP HANA Error[Could not figure out os username]...  Os username is correct as well. Can someone help

1551
G
Vaulter
2 years ago
J
Bit
JaeDubbyaBit
asked in Self-Hosted Q&A
Uninstalling or repairing Commvault agent on remote laptops?

Unfortunately due to the way we work some of our colleagues only connect laptops to VPN for a few hours each week at random times. I’ve found many of our laptops with corrupted Commvault agent installations, which I am trying to repair using SCCM. I have tried deploying a job from the Commcell to uninstall or repair, but I’ve not had any luck getting that to connect with these laptops so falling back on SCCM. The best way I can think of resolving these issues, is to use “setup.exe /uninstall /silent” and then once uninstalled deploy the software again. This is working to remote the software from the laptops I am testing on, but it is not working to retire the laptop in the Commcell/Commserve as the colleagues don’t have permissions on Commcell.  Is there a way to embed credentials into an XML and reference that in the uninstall?

3311
christopherlecky
Byte
2 years ago
A
Bit
Abhi240995Bit
asked in Self-Hosted Q&A
Failed to mount

Recently deployed a FREL for granular level restores but getting failed to mount . Communication is proper and FREL has been restarted 

133617
Mike Struening
Vaulter
2 years ago
N
Byte
Neil CooperByte
asked in Self-Hosted Q&A
Need Guidance / Opinions on Version Upgrade From v11.22.57

v11.22.57 has reached end of life. I’m looking for some help on where to go from here. Here is the response from CV support:“We have version 11.24 which is a long-term feature Release and the latest 11.26 which is a short-term feature release.”I took a look at the newsletter for new features and they both have some good stuff. I’m wondering if anyone has any good or bad experience from upgrading from 11.22.57 to 11.24 or 11.26?Thanks 

564
L
Byte
2 years ago
D
Byte
D4T4Pr0T3ctionByte
asked in Developer Tools, Integration and Automation
REST-API Remove VM from VSA-Subclient

This Post can be deleted, since I think i finally found what i’m looking for:https://documentation.commvault.com/v11/essential/49184_rest_api_post_subclient_properties.html Sorry!! 

1031
Mike Struening
Vaulter
2 years ago
C
Commvault Engineer
asked in Storage and Deduplication
Cloud Storage Configuration

Hello All, We are configuring a new cloud based storage, and concerning that, we wanted to know if the CommServe has to have access to the cloud library ? Since the storage and the MA will have a private network in which the storage will present its buckets to the MA. and the CommServe with the MA will communicate through our backup network.In the configuration steps, we came through : So we wondered if that means that the CS has to have some sort of access to the storage (Which is not the case in our platform, since the storage is only seen by the MA through their private network), or it's just the information related to the MA accessing the storage ? Regards.

2083
Sunil
Vaulter
2 years ago
C
Commvault Engineer
asked in Storage and Deduplication
S3-compatible Object Storage configuration

Hi Community, Recently we acquired an Object storage library, which is compatible with CV (Oceanstore 100D), I was wondering how should it be configured.Should it be configured as a cloud library ? How can it be mapped to our MA ?Sorry if these questions may sound a bit silly, am a nooby regarding object storage, am only used to the classic NAS/SAN storage. Any step by step recommendations would be much appreciated to get a better understanding. Best regards.

9666
C
2 years ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Setting up Exchange DAG in Command Center

Hey All, maybe you have an idear. We are missing the part  protect → applications → exchange this is not available. We are using eschange DAG backup with blocklevel feature.  In java gui it works without problems. In Command center we did not see this point.  We tried different users with master role and also tried different languages. Version ist 11.25.19 maybe you have an idear

4619
S
Commvault Certified Expert
2 years ago
C
Commvault Engineer
asked in Self-Hosted Q&A
Mailbox Archiving job running but stuck

Hi Commvaulters, We have an Exchange Mailbox Archiving job running, since yesterday, but no progress is shown, no errors also is displayed on the job. Can anyone provide a clue on what the issue could be ? Attached the logs for the job.Kind regards.

603
C
2 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Storage and Deduplication
Amazon S3 Standard-IA/Deep Archive WORM questions

Hi all,one of our customers (running CV11.24.43) is interested in configuring a Selective Copy to Amazon S3 Standard-IA/Deep Archive (Combined Storage Tier). So far, no problem.We intend to copy Monthly Fulls. Basic retention will be 365 days and Yearly Fulls will get extended retention set to 10 years.Also, they want to lock the objects to prevent them from being deleted before the retention is met. The “Enable WORM Storage” workflow should take care of that.But it does raise a few questions:Would you recommend using Deduplication in this scenario, or not? If we use Dedupe, I suppose a DDB seal will take place automatically ever 365 days, right? In this combined storage tier, metadata is written to Standard-IA, and actual backup data is stored in the Deep Archive tier, right? Do we set the object-level retention on both tiers? Retention of Index V2 backups does not follow the Storage Policy settings, and might be pruned earlier than the configured retention on the Storage Policy. What

6183
O
Vaulter
2 years ago
Y
Byte
YolandaByte
asked in Self-Hosted Q&A
Job management

My Windows server backup is completing with errors.  It is kicking back the following error message when the backup completes: Error Code: [19:1886]Description: Error threshold rule at Commcell level marked the job as partial success based on 100 failed files count and 50 percentage failed files criteria.Source: jdcmolpcsppw001, Process: JobManager  [Client Log Entries] 968  bb8   05/13 18:02:45 60075948 CWinBackupJob::AddComponent(278) - Component IIS not active on the machine and cannot be backed up6968  bb8   05/13 18:02:45 60075948 CWinUtility::isSysVolUsingDFSR() - SysVol replication mode not found in the registry [2]. It has to be replicating thru FRS6968  bb8   05/13 18:02:45 60075948 CSysVolBackup::GatherActiveStatus(88) - import_NtFrsApiGetBackupRestoreSets() failed6968  bb8   05/13 18:02:45 60075948 CWinBackupJob::AddComponent(278) - Component SysVol not active on the machine and cannot be backed up6968  bb8   05/13 18:02:45 60075948 CWinBackupJob::AddComponent(278) - Compone

7991
Aplynx
Vaulter
2 years ago
A
Bit
anonymouse
asked in Developer Tools, Integration and Automation
Have a Report run after a specific SubClient Job runs each day

I have a subclient job that runs ever night at 11pm. The job completes at different times the next day. Anywhere from 8am to 4pm depending on other backup jobs.I have a job summary report I built to show the files that were backed up. I need this report to launch after the specific subclient job has completed each day. I tried using the subclient post job script but because its a job summary report it does not show the files just backed up because the job is still open. Need suggestion or direction how to get Commvault to check and notice when the backup has completed and run report. Thank you

1011
Mike Struening
Vaulter
2 years ago
K
Byte
kumarByte
asked in Getting Started
Added new SQL server in commvault

Hi Team, I had just added new SQL server into Commvault but while scheduler job is running i am getting below error Description: Failed to validate the credentials for instance [<instance name>]. Please make sure the provided user [c<username>] has the sysadmin role.

2543
O
Vaulter
2 years ago
K
Byte
kumarByte
asked in Getting Started
getting below error when job scheduler is running 

Hi team,I am getting below error when job scheduler is running  Unable to communicate with the remote machine [zewpgtssvcvma01.corp.pri] to start the Data Pipe. Please check the network connectivity between the local machine and the remote machine and verify this product's Communications Service is running on the remote machine. Source: zewpgtsdbpa01, Process: SQLiDA

393
Mike Struening
Vaulter
2 years ago
G
Byte
Gilles SCHMIDTByte
asked in Self-Hosted Q&A
Network issue after upgrading from 11.20.46 to 11.24.43

Hello,After an upgrade from CV 11.20.46 to 11.24.43 (Both CS (active and standby), Mediagents, and clients have been upgraded. I have an issue with one of the Intellisnap Mediaagent.From NDMP properties of Ontap Cluster node involved, I start Detect after a while I get “could not open an ndmp connection to host…..”.I have modified Ndmp password on Ontap node then CS with no success.Check readiness on Mediaiagent is unsuccessful. I have restarted this MA, check readiness = OK but issue with ndmp persists.An idea regarding this issue ?Thanks in advance,Gilles

1293
G
Byte
2 years ago
Melissa Adams
Commvault Certified Expert
Melissa AdamsCommvault Certified Expert
asked in Storage and Deduplication
AWS Object Lock issue

Hey all -I have created a bucket with OL enabled, created a new library, storage pool, secondary policies and ran the Enable WORM Storage workflow.  Everything went great but now as I’m starting my Aux Copy, I’m getting this error:12504 1938  05/12 12:07:09 4148  [DEVICE_IO] CVRFAMZS3::SendRequest() - Error:  Message: Content-MD5 OR x-amz-checksum- HTTP header is required for Put Object requests with Object Lock parameters12504 1938  05/12 12:07:09 4148  [DEVICE_IO]  Message: Content-MD5 OR x-amz-checksum- HTTP header is required for Put Object requests with Object Lock parametersI’m not sure how to fix this issue.  Anyone have ideas?

6266
M
Vaulter
2 years ago
K
Bit
Kegan LevettBit
asked in Storage and Deduplication
Projecting / Estimating new tape requirements

Hello, Is there a feature in Commvault that estimates / projects what amount of new tapes would be required for a specific future time range? Just looking for something more concrete than observations from new tapes being uses / purchase history.

841
Mike Struening
Vaulter
2 years ago
P
Byte
Pascal ZachByte
posted in Self-Hosted Q&A
Automatic Control Host selection for a Dell EMC Unity

I added a file server as described and the control host that currently hosts the file server. Due to a malfunction, however, the file server was moved to the other control host shortly afterwards. This caused problems with the backup. Is there an elegant solution how the active control host is recognized and set automatically or something similar?Related documentation:https://documentation.commvault.com/11.24/expert/33409_configuring_dell_emc_unity_storage_array_using_array_management.html

1802
P
Byte
2 years ago
W
Byte
wstbackupByte
asked in Self-Hosted Q&A
SQL query to check DDB generation

Can anyone help me with the SQL query or table name where I can see the DDB generation i.e. DDB V4 or V5. 

3885
M
Vaulter
2 years ago
M
Byte
MauroByte
asked in Self-Hosted Q&A
Lotus Domino Authentication requirements

Good afternoon I have two quick questions. We will be testing Domino DB backups for a customer. I can’t seem to find anything regarding any user accounts required to access the DB’s for backup/restore.Does Domino not use any accounts for authentication to the DB?I also see Domino V12 is not supported by Comvmvault yet. Does this mean that the backup process will fail or will it work, but isn’t supported.Thanks,Mauro

2522
M
Byte
2 years ago
ibrahimemrekaya
Byte
ibrahimemrekayaByte
asked in Self-Hosted Q&A
Is it possible to enable SSO for specific users or groups when 2FA is enabled?

Hi everyone,We enabled 2FA on our customer’s environment and we disabled SSO. Customer is using one specific domain user for Delphix and it connects Commvault enviroment with SSO.https://docs.delphix.com/docs537/delphix-administration/sql-server-environments-and-data-sources/virtualizing-databases-using-delphix-with-sql-server/managing-sql-server-dsources/additional-dsource-topics/linking-a-dsource-from-a-commvault-sql-server-backup We don’t want to enable SSO because of the 2FA.https://documentation.commvault.com/11.24/expert/7907_enabling_two_factor_authentication_at_commcell_level_in_commcell_console_administrator.html Is it possible to enable SSO only for this specific domain user with additional settings or something? 

2863
ibrahimemrekaya
Byte
2 years ago
ZachHeise
Byte
ZachHeiseByte
asked in Self-Hosted Q&A
Unable to restore from my oldest synth fulls, tells me index is being rebuilt?

Couldn’t find anything in a web search for this exact error, so before I create a support ticket, I wanted to get forum moderator eyes on this.Background: we take weekly synthetic fulls of our daily incremental jobs. Then at the beginning of each month, we look back 2 months ago, and age out any synthetic fulls that are not the last one of that that month. This way, we should have a single end-of-month synthetic full backup for each month, starting 2 months ago and going 12 months, after that point we age out and expire the oldest synth fulls.Problem: a user asked me for a folder from 11 months ago. No problem, I think - that’s what our old synth fulls are for.We’re using the Windows File Agent, so I “show backup history” on the subclient, scroll down to the bottom of the list, right click the synthetic full for June 26, 2021, and hit “browse and restore”I immediately get an error in the browser: “No items found in the index, possibly index is being rebuilt. Please try later”I then tes

92110
Mike Struening
Vaulter
2 years ago
Bart
Byte
BartByte
asked in Self-Hosted Q&A
Using activate on backup data

When using “activate”, you can add an inventory. Within that inventory I can add ‘file server’ and ‘name server’ asset. But how can use the backup data instead of connecting to the live system?according to the docs, that’s possible, but I don’t see how that can be used.  https://documentation.commvault.com/v11/essential/123904_data_source_support_in_activate.html

834
Mike Struening
Vaulter
2 years ago
K
Bit
Kirk BrownBit
asked in Developer Tools, Integration and Automation
Workflow questions: suspend jobs and executecommand

I am working on a workflow that will, among other pieces, suspend all running jobs and then execute a command on each CV infrastructure server. However, I’m having trouble with two aspects of this. First: I have been unable to force the script to wait until all jobs have actually suspended before continuing on to the next steps. It executes the command, and all jobs suspend, but the next step still happens even while there are jobs in “Suspend Pending” status. How can I force the workflow to pause/hold until all jobs are suspended?Second: I have a Client Computer Group created that contains all of the servers on which I’m wanting to execute the script. How do I program into the workflow to automatically choose that group?

2112
A
Vaulter
2 years ago

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