Commvault Cloud Topics

Hi allI have a question about BaaS (Backup as service)I added a “new company” and then it mailed a welcome message.The walcome mrssage​The question is the token “$CHANGE_PASSWORD_LINK$” show the URL is private IP(local host).For example “https://192.168.0.1/adminconsole/password...”What should I do to let it show the real public IP where it exist ? ex.“https://8.8.8.8/adminconsole/password...”let other people connect correct IP. Thanks 

We have a tape library with two drives, Is it possible to have two secondary copies aimed to this same tape library and to start two auxiliary copies at the same time? My desired goal is to have at final two tapes with the same data so way to keep one of them on another safe offsite location. 

Hi, We noticed that some Full backup jobs are missing for one of our PostgreSQL clients.Those are the Full backup jobs for the months: February, March, April, May and August.  Doing another query including aged data we have:These Full backup jobs with one or more error

We recently upgraded our Physical cluster to a Virtual Cluster.  In doing this we had to have the have the windows cluster with shared SCSI Bus for it to Failover.  We have no way to get around that.  CV does not back the VMs up with the following error.  “Virtual machine [Blah] is configured with shared virtual disks. Snapshot operations are not supported for shared disks. Use an in-guest agent to protect virtual machines with shared disks.”  I had opened a ticket with CV and they stated this is because the Snapshot can’t be created and recommended a Windows File System iDA.  My question is does anyone have any recommendations for a solution to get this cluster backed up, that is easy to restore onto our appliance in a Disaster situation?  I am guessing that would be an in-guest agent or the Windows File System iDA, but I honestly don’t know what that means or how to accomplish that.  Any suggestions would be great as we are hanging in the wind with these not getting backed up.  I

Hi, I have a customer who really needs to verify every SQL backup after it’s done. The person involved here is a DBA and he won’t have access to Commserve computer, the only access he would have is to Command Center interface with privileges limited only the servers he is administering.There is an option to run this using good old java console but it’s a manual job and it can only be accessed from java GUI as far as I know. I’m aware you can schedule it so it’s option no. 1. but there is no way to control this from Command Center nor there is to schedule it after every database backup, so it’s not good enough approach here.Is there a better way to set this up to run after every backup of particular SQL instances and ideally send an e-mail to the DBA of whether it succeeded or not? Any ideas would appreciated!

Hi I have this Commvault Live Sync setup, that have been setup for some years back. And recently I have been testing this setup using “Test failover” function, and this test failed. And because this setup has been done for many years back, and I do not know, how this Live Sync setup was done, I would like to remove this old Commvault Live Sync setup.But my question is:Is there any procedure on how to remove this old Commvault Live Sync setup? I found this documentation, but I just want to ensure, that I am doing it correct.What about the client group that is created under the Live Sync operation, can that be removed?Can I remove the Storage policy for this Live Sync?Can I remove the network topology for this Live Sync operation?https://do

Hello Expers, Recently, customers want to apply WORM function to VTL storage in order to respond to ransomware issue.I searched BOL and the Commvault community, but I could not find a guide on how to configure and operate in detail except for WORM media configuration.https://documentation.commvault.com/2022e/expert/10496_worm_media_configuration.htmlI hope I get detailed guide information for implementing WORM function in VTL or Tape Library. For example, once the WORM media is fully used, It is moved automatically to the Retired Media pool.https://documentation.commvault.com/2022e/expert/10493_worm_media.htmlAnd then is this media

Hello team We have a group in commcell to hold sql credentials → client computer groups→ sql→ group properties→ advanced settings tab→ override higher levels settings → impersonate user → select the credential that we created in commcell credential manager. By doing this, any sql client in this group will inherit this particular service account that used for sql level backup/restore rather than set cred for each sql client.After upgrade to the latest release 2022E , we now have the option credential manager on Command center and the existing credentials have been auto-created by upgrade for sql credential manager support. I’m trying to associate the credential in command center to a sql plan, and unable to find the option(override higher levels settings\impersonate user) in the plan.  

Background: We set up “new” Oracle backups after we upgraded from v11 SP16 to SP24. These "ArchiveLog" subclient ( that is auto created upon adding a new Oracle Instance to a client) backups are taking “Fulls” every time they run. Our older Oracle "ArchiveLog" backups we configured in SP16 are taking incrementals.Question: Are “Fulls” for "Archive Log" backups the new normal/default configuration nowadays (SP224+)… or have I misconfigured something and “Incrementals” is the expected behavior for this subclient. The “default” subclient ( also created upon setting up a new oracle instance) is performing Full backups

Hi, I created a new copy in storage policy to copy backup jobs from the old disk library to a new disk library.Now the new copy is done I unticked ‘Active’ in the old copy so backup jobs don't go to the old disk library anymore.I didn't want to delete jobs in the old copy manually so I left it there and was hoping that jobs would expire naturally but it is not the case. Backup jobs in this old copy has reached the retention but they are still there. I ran forecast report and it said that there jobs are retained as ‘Copy Is Disabled’. So it looks like by disabling the Copy in the storage policy it disabled the data aging as well.My question is that without manually deleting these jobs, is there a way to let them expire naturally? Kind regards,Boyi Ou

Hello team,Azure VM(V2) backup via a MA lives in Azure and backup working fine just noticed an interesting thing when synth full runs, during startsynthfull phase, it attached to on-premise index server to retrieve indexsupposed it should pull index from its own index server (index server to which the VM Storage Policy associated )972   5fac  09/28 02:15:12 748707 CVOnDemandSvcClient::SubmitTask() - On Demand service CVODS_indexserver_On_premise_MA_01_1 launched at host TOAPVLTMDA01.nbfc.com*toapvltmda01*8400*8402. Unique ID is DCF190B8-BFE8-40DD-9920-08F7503F60A1972   5fac  09/28 02:15:12 748707 CVOnDemandSvcClient::Attach() - Successfully attached to on Demand service CVODS_indexserver_On_premise_MA_01_1 launched at host On_premise_MA_01.XXX.com*On_premise_MA_01*8400*8402. Unique ID is DCF190B8-BFE8-40DD-9920-08F7503F60A1972   5fac  09/28 02:15:44 748707 ProcessSynthFullResponse called.972   5fac  09/28 02:15:44 748707 JM Client

Hi there, I’m currently working on building a workflow that is supposed to create a ticket in our cloud based ticketing system.Our servers that are running the workflow engine need a proxy to get to the internet. I have confirmed that I can access the URL with the browser and there is a proxy configured on CommVault → Control panel → Internet Options → HTTP Proxy. Which works since Send Logs is possible. But when I use the HTTP Client Object to try a POST request I get the following error: 2154 WorkflowManager         : starting workflow [REDACTED] with inputs [<inputs><Client_Name>asd</Client_Name><Hostname>asd</Hostname></inputs>]2156 SetActivityInputs       : [Start (Start_1)] starting activity with inputs [<inputs />]2162 WorkflowStep            : [Start (Start_1)] completing activity with status [COMPLETED], outputs [<Start_1><system><startTime

Hi GuysEach Subclient that gets created has 200+ Parameters and Options, some are set always, some not, new ones get added with every FeatureReleases and Default-Values might change with every other MaintenanceRelease. After couple of years I now have a Zoo full of varying configurations that I need to consolidate to a hand full of standards.Anybody know a convenient way to gather all available Options for a given Subclient-Type? Intention is to gather a giant table to be able to compare f.E. setting up same diskCleanupRules for all FIleSystem Agents.Tried to extract the Data from App_GetSubClientPropertiesResponse xml-Output but couldn’t find a good way to extract all Entity and Attribute Paths as source for a XPath-Query Loop through everything.  XPath 3.0 would support something like “//@*/path()” to do that in a one-liner but Commvault Java stack doesn’t seem to support that.Anybody had the same challenge and found a solutionBest Regards

Is there a canonical way using the Powershelll SDK V2 to tell the Linux media agents from the Windows media agents? (When it comes time each month to apply Windows patches, putting the Linux media agents into maintenance mode just because they’re media agents aggravates my OCD.) 

Getting below message while restoring deleted mailbox.  Metallic doesn’t create a mailbox? while doing the restore.  Mailbox [xxxxx] not found on O365 exchange and possibly deleted. Please make sure user mailbox is present or create one to restore data inplace.

Hello teamMy Commvault is 11.20. In one of my storage policy I observed following problem. Index full backup jobs seems not to be aged. As far as I know system keeps only a few copies of full index backup. Schedule and cleanup rules are default. Retentions for this storage policy is no more than 1 month.I see almost 40 jobs of full index backup from January this year until now. Every job has a copy on disk and a tape on storage policy. Data retention forecast report says aging of these jobs are according to index rule. Backups are small but it is annoying because old single copy of job takes full LTO8.What is the cause of this behaviour ?Is there any problem with index cache ?How can I check it ?Can I manually delete old index backup jobs ?Thanks for any advice.Regards,

We need to backup S3 buckets residing on Cloudian as platform.According to the ‘Essentials’ documentation the repository can be added in the AdminConsole under Protect > Object storage.But in our Console of v11.28.14 there is no “Object Storage” - are we missing a license?So I switched to the ‘Expert’ documentation, which outlines everything for the Java CommCell Console.I was able to create the pseudo-client for the Cloud Apps and create an instance, pointing to our Cloudian system at https://s3-somethingAs ‘Authentication Type’ I use ‘Access and secret keys’ and prepared beforehand in the Credential Manager a ‘Cloud Account’ with vendor type ‘Cloudian HyperStore’ and filled in Access- and Secret Key.But to my surprise, the Credential drop-down only lists credential of the type “Amazon Web Services(Access&Secret Keys)” - so of what use is the Cloudian-Type?Long story short: despite it seems to be able to read the content of the

Background: In the documentation, among the plethora of ‘additional configuration” for Oracle client backups, there is “Synchronizing the Oracle Control File with the Recovery Catalog”: Synchronizing the Oracle Control File with the Recovery Catalog (commvault.com)This link/doc indicates: “The control file contains the latest backup information, which is required to perform restores.You must synchronize the recovery catalog with the control file.Best Practice: Set this feature on the default subclient.” Question: If the Oracle backups under “subclient” → properties → Content have “Backup Control File” checked… then do we need to do this additional “best practice” configuration (which requires changing how we c

Hello Friends, I need your valuable help.I have tried to install commvault on HP-UX of which I have attached an image, could any of you tell me if you have been able to install it? or it is definitely not supported?Thanks for your help.  

It’s True!! If you dont use it -- you lose it!!So I forget how to do this...We are rolling out some new Hyperscale X  and was getting around to some cleanup to make things a little easier to read for new staff etc. I used to be able to assign a Plan or Storage policy to a clinet group. And now-- i completely forget how i did it in the past. Any help reminding me how to do it?  Also - There used to  be a workflow item for this as well. 

Anyone using CVPySDK and Ansible?  I am unable to get it to function.  I have pip installed and can run the commcell functions from within the python interpreter.When I attempt to use it in a playbook, I get an error… ERROR! couldn’t resolve module/action ‘commvault’ Ansible 2.10.7python 3.6.8. Ken

Hi Team, As of now (03.10.2022) maintenance release 11.28.20 is available for a couple of weeks, 11.28.23 is available for a week now, but unfortunately there is no doc available of what does it fix https://documentation.commvault.com/2022e/expert/151669_list_of_maintenance_releases_for_commvault_platform_release_2022e.html I know that MR are refreshed once a month in docs, but since MR precedes documentation update my question is, is there a way to get some information about new MR sooner then docs update? Can I subscribe somewhere?  

Hi I have just created an SAP HANA backup using Commvault 11.24. And I have notices, that there is this idle job running all the time.  Is that normal when setting up a SAP HANA backup, that you have this job running all the time?When I am looking at the job, it is looking like it is a log backup  

Hello All, Did any of you performed cross server sybase restore ? I have a task to restored Prod to sandbox.  But the restore is failing with different error each time.  If you are successful with cross server Sybase restore, Please share you experience. Thank you.  Description: Loading database failed :[WARNING: In order to LOAD the master database, the ASE must run in single-user mode. If the master database dump uses multiple volumes, you must execute sp_volchanged on another ASE at LOAD time in order to signal volume changes. Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Can't open a connection to site 'SYB_BACKUP'. See the error log file in the ASE boot directory. Could not establish communication with Backup Server 'SYB_BACKUP'. Please make sure that there is an entry in Sysservers for this server, and that the correct server is running. ] Source:   Loss of c