Commvault Cloud Topics

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Hello Commvault Community, We encountered a problem with editing the file placed on Edge Drive. After clicking "Edit", the following message is displayed (no Edge Drive Web Edit) - "Edge Drive Web Edite is not running. Download the new latest version of Edge Drive Web Edit. If you already have the latest version, make sure that the tool is running and you are logged in. " Below the message there is a link to download the latest version of the tool.After clicking download, the following message is displayed - "We could not find what you are looking for". We figured out why this is so. The culprits here are linux and webconsola installed on this server, because it does not have the cvwebedit_x86.msi and cvwebedit_x64.msi installers in its files. In the Commvault files on Windows I found the previously mentioned MSI files and then installed the appropriate version on the workstation. In Edge Drive

Hi, I’m asking if i can add HPE Tape library to the Hyperscale appliance by adding HBA adapter then connect the Tape library direct to to it

Failed to start backups as no eligible subclients were found.

Hello,is there a plan to have an Thycotic  integration in commvault?Thycotic  - password management server.regards Jürgen

I have a short script activity that checks the output of a powershell command, as far as I can tell it works perfectly but when I run “check syntax” it gives me a lexical error.  

Hi Guys,We have a Huawei Object Storage and would like to enable WORM on it.We found out that there is a Workflow to achieve that:https://documentation.commvault.com/11.26/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlHowever, the link is a bit confusing: It says that the Workflow is compatible with cloud storage vendors that support the WORM and at the same moment it gives a list of vendors.My question is: Can I use the Workflow with my Huawei Cloud Storage (WORM Compatible)? Also, the link says : “If you have multiple storage policies/copies created using the cloud storage pool, make sure to set the same number of days as retention in all the copies.”Does it mean that the Cloud library will host only copies with the same Retention when W

I dont see an option to set the alert when the Jobs “Failed to Start” I’m currently running this query daily to generate a report of such jobs SELECT startdate    ,clientname    ,idataagent    ,instance    ,backupset    ,subclient    ,backuplevel    ,jobstatus    ,jobid FROM CommcellBackupInfo WHERE jobstatus = 'Failed to Start' and backuplevel = 'Synthetic Full' and iDataAgent = 'Virtual Server' and startdate >= DATEADD(day, -1, GETDATE()) order by jobid desc ; But how can i get a real time alert for whenever any job “Failed to Start”   

When installing SAP Archive Link on a newly installed Sles15 Server, it says the Tomcat Web Service Port is already in use. Tried port 80 and 8088, but all are in use.ss -lnp | grep 8080 gives nothing. If I use port 9099 it is going further with the installation. Anyone any idea?thanks in advance.Marcel

I have a RAID-6 array of SSDs, 3.5TB in size, on my main mediaagent, that is configured as a single volume that contains both the index folder, and the DDB. For the past 4 months, we’ve seen an explosion of growth on this volume, almost doubling. My linux file server admin believes that one of our customer’s research projects is creating millions of small files, editing them over a few days, then deleting them; i.e. inode growth and free space is about the same, but of course commvault is needing to track and retain this information in each incremental backup.We added another SSD to the array in early June to hold off the array getting full, but as you can see, the massive growth continues.Our backup retention strategy is 3x incremental backups every day, Sunday through Friday, and Saturday is used exclusively to create a synth ful

I started a quick (Full) DDB Verification Job to determine how much space can be recovered with DDB Space Reclamation and I am wondering if the Total Data to Process is somewhat equivalent to Back-end size. Is it right? I'm re-reading the guide “Deduplication Building Block Guide” and planning some changes. Maybe adding more nodes. One more question regarding Back-end size (for Disk Storage). In the context of “Deduplication Building Block Guide”, Is “DDB Disk” a partition? If yes, so a setup with “4 Node with 2 DDB Disk per node” = 4 servers with Media Agent software installed with 2 partitions each one?     

Hi.We have an issue with one SQL servers which fails with the error message:Failed to generate collect file - path \Jobresults\JobResults\CV_JobResults\2\0\1172210\DiffDBList.cvfThe C:\program files\ commvault and folder below have Everyone - Full contrallThis is a SQL cluster.But the strange thing is that the job sometimes have a successful completion. Any ideas?

 Introduction As a part of backup infrastructure implementation, using GCP (Google Cloud Platform) shared VPC’s (Virtual Private Cloud) to come up with multi-NIC media agent setup for CommVault infrastructure. This opened doors to backup data from one tier and restore the same across another tier. This has reduced the overall time and cost to migrate data to a separate  client over the GCP network. It also ensured that there is network isolation between production and non-production tiers as no additional firewall ports had to be opened to transfer the backups.Media agent in GCP with two VPC’sBelow is the screenshot from GCP console which shows Commvault media agent has two NIC’s associated with different subnets from two separate shared VPC’s.Restore using Commvault multi-NIC media agentBelow is a high level d

HI Matt,  Sorry for the delay.  We are getting below errors in Client Machine while attempting SSO.  Can anyone please help me on this we are facing this issue from long time.

Hi Community,Wanted to let you know that if you are using Unix as a Media Agent and are installing patch level 11.20.111 you can have the issue that your library paths will be offline.I have seen this in live environments already on RHEL.Commvault has released a patch in the latest download 11.20.115:Issue: CvMountD service doesn't comeupPatch: 4835Kind regards,Jos

Hello everyone,I have an alert from CommVault that says:Description: A suspicious file [D:\ArielDB\Customers\APS\Ariel\Sets\Prd\Temp\hwot5ftk.afd] is detected on the machine [SRV-PRDP101]. Please alert your administrator.I read in https://documentation.commvault.com/commvault/v11_sp20/article?p=7879_1.htm that “A Honeypot file placed by Commvault mimics this user document and baits ransomware into encrypting this file.” This server is a virtual machine that acts as a file server for our production system and has the “restore only” client installed.  Because it is the restore only client, I believe that there’s no way for CommVault to place a honeypot file there to check for malware encryption.  Is this correct?  Is there a way to check the honeypot file(s) placed on a server by CommVault?Ken

I'm trying to assemble a list, for customer billing based on companies, of unique client object who are protected by all forms of protection methods. So think of application-level, file-system-level and VM-level and all within the scope of a company. So I though this would be an easy walk in the park by enumerating views:Lic_CUR_ProtectedVMs_vw - to retrieve a list of VMs who are protected on VM-level Lic_CUR_VOIs_vw - to retrieve a list of VM's who are protected using an agent.I would then make sure to filter out the duplicatie objects (I will have to do some filtering machine as I'm already noticing duplicate client computer with an _ in their names) and to remove the clients from the output of Lic_CUR_VOIs_vw who exist in the output of Lic_CUR_ProtectedVMs_vw because I want to make sure we capture all VMs running on an on-premise cloud platform which  doesn't support VM-level protection.Now I'm running into an issue in whe

We have problem with backing up Oracle database via RMAN on Linux server. CommVault version is 11.20.9. When we kick off backup from RMAN it fails with these errors:RMAN error:RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of backup command on ch1 channel at 02/03/2021 20:55:06ORA-19506: failed to create sequential file, name="1024672_PPRFLPU_7bvm9l7h_235_1_1", parms=""ORA-27028: skgfqcre: sbtbackup returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   CreateOraObject20: Job[1024672] thread[29473]: Connection with ClOraAgent failed(180 secs) for channel=1./var/log/commvault/Log_Files/ORASBT.log:======================================================================================

Hi, I got a “DataBase Error” message while using my usual AD account  (single-sign-on) to log into the CommCell (this was always working until now) And the below is the from the EvMgrS log file19248 1298  08/08 16:32:05 ### EvSecurityMgr::userLogin() - Socket [0x0000000000000F2C]: Database error [-1/].19248 1298  08/08 16:32:05 ### ::sendResponse() - FAILED [DataBase Error.]19248 1298  08/08 16:32:05 ### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1]19248 1fc0  08/08 16:34:40 ### TaskInterfaceDB::getOptions() - Loading default options into memory19248 3da4  08/08 16:34:59 ### TPool [EvMgrsSpooler]. Ser# [0] Tot [19], Pend [0], Comp [19], Max Par [1], Time (Serial) [0.001135]s, Time (Parallel) [0.001135]s, Wait [0.001130]s19248 3da4  08/08 16:34:59 ### TPoo

Hello guys, I have a question. Is any way to get a list of failed items of O365 backup (Sharepoint, Teams, OneDrive)? I can see the number of failed objects but I cannnot see any details. I have searched the BOL but I couldn’t find any information about it. Rgds,Kamil

I’m having a problem with POST requests using the api - I’m trying to create a new AWS RDS instance but every time the response is returns:  Request body is empty or format is invalid.  if the password is base64 then > "errorMessage": "Please provide a Binary Directory."I have exported the json payload directly from the webconsole using “equivalent api”URL: https://[hostname]/webconsole/api/Instance{  "instanceProperties": {    "description": "",     "instance": {      "instanceName": "aurora/api-commvault-test[eu-west-2]",      "applicationId": 125,      "clientId": 1514,      "clientName": "comm-test1"    },    "version": "12.8",    "postGreSQLInstance": {      "MaintainenceDB": "postgres",      "port": "api-commvault-test.cluster-cs3xzph9yufx.eu-west-2.rds.amazonaws.com:5432",      "SAUser": {        "userName":

Hello Guys,In my CommVault setup, I have selected scheduled monthly first full backup job in auxiliary copy as shown in below screen snap, but its still selecting additional backup which triggered manually from HANA command line.  Similarly, if the command line triggers the add on job, it did not considered as first full of that month and picked up another scheduled job for auxiliary.  is any specific setting I have to consider which will not select the command line backup jobs triggered from HANA command line, this is happening

Hello Everyone. i’m facing a weird issue regarding all the jobs related to a specific mediaagenti have a MediaAgent for sql backups and we have log backup runs hourly.i have recently upgraded the CommCell to 11.25.11since then all log backups start in waiting status with no errors it stay in wait state for hours and all log backup fails to start because of this behavior. i dont understand why this  behavior happens, or the upgrade maybe related to this behavior any tips ? 

Hi All, please let me know if anyone worked on integrating COmmvualt API’s to Tensai tool for any backup job status or anything else. 

Hello,The Data Aging jobs and Data Retention Forecast reports are failing with this error:CVSimpleDB::SQLINFO() - INFO: [Internal error: An expression services limit has been reached. Please look for potentially complex expressions in your query, and try to simplify them.] [RecNum:1, Object:daPopulateExtendedRetainedJobs, State:42000, NativeErr:8632, Proc:DaPopulateExtendedRetainedJobs, RowNum:1, Severity:17, LineNum:160, Spid:-1]The CommServe is running at FR11.26.31. There are 321 jobs in the jobs history.Could DR backup + CommServe Recovery resolve this issue? Thank you,Lubos