Commvault Cloud Topics

Hello Guys, since the upgrade from 11.25 to 11.28 i have an issue with our Exchange Index Server. On the Index Server the services are running fine and the content path is also the right one but i always get the issue “Content Server Down” when i try to search for a mailbox.  The Index Server Backup itself fails with the error “Configured Content does not exist” even the path hasnt changed.  Thanks in advance BR Marcel 

Good day,V11.SP28.20Exch DAG regular full backup failed at archive index phase with error - Could not open bcontents#1 confirmed index directory has more space and no index alert in health report #2 backup always go through the same MA#3 look at the directory and the file(bcontents.dat) is missing how to make new full to get ride of the old bcontents.dat that doesn’t exist anymore and  create a new .bat from scratch  ? ******ArchiveIndex.Log8272  3978  09/20 10:38:24 736753 BCONTENTSTABLE(F:\CV_IC\CV_Index\2\1074\1663614223\bcontents) Could not open F:\CV_IC\CV_Index\2\1074\1663614223\bcontents.dat with isam error 12 (Could not open file: not there or locked). sysiocod=28272  3978  09/20 10:38:24 736753 PostProcessIndex Failed to get last record for tree index with code=101 (Could not find isam keyno request)***Tried:Force full backup go to a different MA, but when job starts, i

We have CV 11 .24.56 and using Dedupe.  We already have this Disk Library setup and were using 60% of the library but now we wanted to add another mount path and use the other 40% because no one ever used the storage space!  I cannot send screenshots so I will try to explain. We have a Primary site (Pri-1) and an Alternate site (Alt-1) and Commvault copies the data to the Pri-1 Disk Library and then we do a Dash Copy of the data to the Alt-1 Disk Library so we have 2 online disk libraries one at each site and the libraries each have their on Folder or Mount Path and we have Global Dedupe policies one setup for the Pri-1 Library and another Global Dedupe setup for Alt-1 Library. (This is how it was setup by installer).   My issue is that when I went to add the extra storage I was able to add the storage as a new Disk Library with a new Mount path successfully.  The libraries show up in Commvault as Alt-2 and Pri-2 under the library.  I then was able to add this second

Hello. I’m trying to configure an Oracle Cloud Infrastructure Object Storage but it’s showing this error: I already put all the information required to configure, such as: Service Host, Tenancy OCID, User OCID, Key’s Fingerprint, PEM Key Filename and Bucket. What do I have to do to solve this problem?

Hi, A customer has a CPU constraint server with PostgreSQL DB running. DB is approx. 96GB in size. Dumpbased backup took 5h30m which is a very long time to backup 96GB of data. Commvault by default is using pg_dump with -Fc parameter which compresses backup by default I’m not a DB admin but as far as I know postgreSQL compression is very resource intensive. Is there a way to run PostgreSQL dumpbased backup without pg_dump compression?

We initiated a move a mount path operation on our cmvlt environment,but it seems that is stuck somehow .There is no other jobs running in that moment for this media agent.Also we can see that   all the data seems to be already copied.We see Estimated Total Data Size:1.65 TBSize of Data Copied:1:65 TBare the same It is like this for 1 day and some hours 

I just enabled DDB verification system created schedule policy .Estimated completion time of DDB verification for some of Dedupe Stores is like 20-30 days .Should i disable ddb verification schedule policy as i can not allow running verification job for 20-30 days ?Also , is it worth running ddb verification ? if yes , Why ?Will it create any impact to backup jobs as its consuming many streams ?Also , should i consider switching from complete verification to quick verification ? what is major difference and benefits ?Regards, Mohit

Hi Community , Does Enabling Ransomware Protection on a windows MediaAgent CV feature make my disk library and backup copies immutable ? Do we also need WORM enabled primary or secondary copies even after enabling this CV native feature for full proof ransomware protection ? If yes , what is the use of ransomware protection feature ?Regards, Mohit

Hello Dears, i have AIX server which act as file server for invoice application that saves millions of invoices every monththe directory which contains the invoices, the directory structure is consists of such directories stands for the year/month/day structure such as dir > 2021 > 01 02 03 04 05 06 07 08 09 10 11 12  and 01 has directories for days and etc i configured the directory to be backed up as synthtic full and daily inc but the jobs are failing in the scan phase due to the huge number of files and folders i tried to create multiple subclients to minimized the scan window but still has the same issue, scan phase takes long time and fail in the end while directories other than the invoices is working normally.  appreciate to enlighten me with a solution or another backup starategy that will help to fix the issue and reduce the backup time. also, appreciate to advice if i increased the network agent on subclient le

Hi Team, I have try to tack the backup of the SQL always on servers But backup job are failed with below error"Failed to create SQL shadow for database" Also we have checked with inside server there is no error messages related to VSS Kindly help us on this issue

Hi I have just upgraded an Commvault to 11.26.40, and I notice that there was two schedules for “System created index cache load balacing” And when I am trying to delete the double schedule, I am getting this error: How can I delete this schedule? I am logged in as the administrator.Thanks in advance!​​​​​​​

Hi Team,Customer has asked me about Azure Stack HCI backup recommended volume size. He sent me a link to MS docshttps://learn.microsoft.com/en-us/azure-stack/hci/concepts/plan-volumes Customer is concerned about planning for volume sizes of VMs i.e. 2x10TB vs 1x20TB vm disk.So the question that remains is: does Commvault use Hyper-V RCT API and/or ReFS block cloning?Can I advice customer to go over 10TB vm disk without hurting performance? 

Hi, We are configuring a Cloud Library as the Export Destination for Disaster Recovery (DR) Backups.So whenever we take a DR Backup, the metadata is exported to our Cloud Library.However, the CommServe has no direct access to the Cloud Library, it must connect to the cloud storage through a proxy server as explained below:https://documentation.commvault.com/v11/expert/9171_setting_up_proxy_server_to_access_cloud_storage_library.html I am wondering which port should we use in step “8”, because using random port number doesn’t work.Do you have any idea? Best Regards 

Hello All,We are planning to move the DDB and Index cache to new cloud media agent from old cloud media agent and then we would like to rename the new media agent with the name of old media agent name.In this scenario after the DDB and index migration I should power off the old cloud media agent and reinstall the new media agent with the old cloud media agent name, this is what i feel would be the best method.or this can be done differently, Any suggestions?RegardsAnanth

HelloCan anyone tell me what the unit of measure is on the report “Backup Job Summary Report” ?  The columns I need clarification on are all the size related columns. Size of Application     Data Transferred     Data Written     Data Size Change    I assume they are in bits or maybe bytes but I cannot find the answer for certain.   Also, does anyone know which API endpoint I could use in place of this report? Thanks    

We encounter problem whereby core files generated in /opt/Commvault/Base64 and causing full space in /opt in

Dear Team , we are checking the possibilities to configure CDR  in Linux environment , let us know is it possible for Linux operating system ?  RegardsAtul Chitnis  

I have noticed when Auxcopying my Oracle logs and databases that the Auxcopy job sits at 99% and then copies a number of streams, goes into a waiting state and the select another bunch of streams. Can someone advise how the running Auxcopy job selects which “jobs to be copied to process” and whether there are any settings we can make to reduce the waiting state between selections. (Please note I am not asking how to mark jobs to be copied, but how the running Auxcopy selects the marked jobs)

Hi,My customer having issue with hyperv backup. There is a lot of vm with left snapshot/checkpoint after backup completed. Hence there is a lot of avhdx disk cause the storage full.Microsoft said that backup should be doing the merge/delete after backup completed. From my understanding it should be hyperv do the merge/delete since it is hyperv checkpoint, Commvault only give instruction for hyperv to delete/merge it.Anyway that we can do backup without checkpoint?

After upgrading our Commvault environment from 11.26.35 to 11.28.18 we have problems browsing mailboxes. We also don't see any teams or sharepoint sites.When I browse a mailbox, the following message appears in the Commcell Console: "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host failed to respond." On the Command Center I get the message: "This operation may take a long time. Please be patient."I suspect there is a problem with the CommServe DB, because we have a warning that the Commserve database tables are too large (8.52 GB) I have already run a DB Full Maintenance job what not solve the problem.The backup jobs that night ran through without error messages. Thanks for any help.

Can't get database backup historyPS C:\Windows\system32> Get-CVSQLDatabaseBackupHistory -Name test -ErrorAction SilentlyContinueValidateResponse : Status: ProtocolErrorMessage: The remote server returned an error: (500) Internal Server Error.ErrorMessage: RecommendedAction: At C:\Program Files\WindowsPowerShell\Modules\CVPowershellSDK-master\Modules\Commvault.RESTSession\Commvault.RESTSession.psm1:410 char:17+                 ValidateResponse $response $output $ValidateProperty+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~    + CategoryInfo          : NotSpecified: (:) [Write-Error], WriteErrorException    + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,ValidateResponse INFO: Get-CVSQLDatabaseBackupHistory: backup history for database [test] is not availableInitially, using the CVPowershellSDK-master module, the Get-CVSQLDatabaseBackupHis

Hello everyone,I need to configure two additional jump servers to open the netx.jar file and access the console.The Commvault infrastructure in place has separate servers for Commserve, Webserver and MediaAgents.Using the 'Port Requirements for Commvault' documentation page, I already opened the following ports :- Jump > WebServer. TCP 80-81-443- Jump > CommServe. TCP 8401But it seems it's not enough to have this properly working.SSO is not properly recognized, and none of them is going to the point of opening the console.I'm probably still missing a few ports. Could you please help me pinpoint which ones are still missing ?

Hi All, we are running vsa backups ( vmware ) with indexv2 . During all synthfull backup jobs ( running every week ) we get for each vm an index restore job.  Operation Type: Index RestoreiDataAgent: CommServe ManagementJob Started From: Native Application InterfaceJob Started By: System The job restored 0 objects I checked alle index reports and health reports but found no error.  Do you have an idear what happend here ? 

We are doing an Active Directory backup on a daily schedule.Though all objects seem to show up in a restore window with the latest timestamp, the Microsoft tool>repadmin.exe /showbackupshows old timestamps, as if there has never ran an AD backup.Has anyone else encountered this discrepancy? Is this by design or a misconfiguration on our side?Thanks for any suggestions.Mark 

HiIs there a way to assign Virtual VM’s to a ‘Null’ subclient so theyDont get backed up and Dont fall through to the default subclient I could use a subclient with Activity disabled, but that raises a second (smaller problem)  The other option (But it doesnt seem to work) is to have a Wildcard filter all VMs for a “Null’ subclient , but a single wildcard is not possible, but creating a few regex [a-z]* OR’d with [0-9]* could work