Skip to main content

Commvault Cloud Topics

Q&A. Technical expertise. Configuration tips. And more!

8050 Topics
Fernando Souza
Byte
Fernando SouzaByte
asked in Self-Hosted Q&A
Problems Install agent MS Windows

Hello,Good Afternoon.I´m having trouble installing an agent on a MS Windows Server 2019.The user is Admin local on the server  Error:  

6
Fernando Souza
Byte
3 years ago
J
Byte
JanketeByte
asked in Self-Hosted Q&A
Find Schedule Policies with "Start new Media" enabled

Hi,is there any report/query to find Schedule Polices which have one of following enabled (instead of each via GUI)?“Start New Media”“Mark Media Full On Success”We are investigating an increased usage of LTO tapes as the amount of data is nearly constant.

1
J
Vaulter
3 years ago
F
Francisco_Vasconcelos
asked in Storage and Deduplication
DDB corrupted on Windows server and sealed DDBs

Hello,  I would like to request your help as i’m quite new and have only basic knowledge of backup systems.After reading the commvault documentation available online and tried to troubleshoot the issues, they were narrowed down to 3: Sealed DDB are not aging out. When I try to run a verification of existing jobs on disk and deduplication database it says DDB is corrupted. we have our disks full, as the backups all have stopped.When i run the data retention forecast and compliance report it says “BASIC CYCLE” as reason why jobs are not aged out, i have this dedup policy to age out jobs after 1 cycle, so i guess that if i do a full backup, the previous will be aged out.. except i dont have any available disk space. Also I was unable to find a DDB backup as it seems there was never one to begin with. Should i reconstruct one new from the group up? How can i reduce the size of sealed DDBs as they are quite old.

12
Anthony.Hodges
Commvault Certified Expert
3 years ago
A
Byte
AlanMChristensenByte
posted in Self-Hosted Q&A
Alert for Health Parameter [Low Disk Space] of CommCell

Does anyone know where these alerts are coming from?  I know that CommVault has turned on some alerts that cannot be turned off AND that my company is having a great deal of trouble with the accuracy of reporting coming from cloud.commvault.com so I’d like to keep my reporting in house until the company can stabilize a bit in that department. For now I’d just like to turn off all reporting from webconsole and cloud.commvault.com.  I think we’ve killed everything from cloud.commvault.com (extremely messy) but we aren’t sure where these are coming from.  Hello,This is a notification for the alert Alert for Health Parameter [Low Disk Space] of CommCell [] that is set on the report Health Report..Storage Policy Disk Usage of CommCell is at Critical statusAlert triggered for Criteria:·  Low Disk Space status is criticalOutcome:Storage Policy Copies:Total: 13  Good: 11  Warning: 1  Critical: 1  Remarks:Add more disk space to the Disk Libraries or revisit the Retention settings and Data Aging

5
dude
Byte
3 years ago
M
Bit
Marcin.DziewanowskiBit
asked in Virtualization and Containers
Azure VM file indexing question

I have a question regarding the File Indexing for Advanced reporting and search in Command Center. It’s not 100% clear for me after reading docs online.Let’s assume I enable indexing on one VM group. I understand that the MA associated with the storage policy used to backup this VM group will automatically have some roles installed and become index server.Now let’s assume I enable indexing on a different VM group where I use a different MA for backup. What will be the behaviour:Will a second, separate index instance be created? I will have two separate MA index servers and two separate indexes? Will I have a second indexing “node”, but the index will be shared between MA1 and MA2?

3
M
Bit
3 years ago
B
Byte
BloopaByte
posted in Share Best Practices
backup CIFS and NFS Share presented by Netapp Storage

Hello, What is the best way to backup NFS and CIFS Shares presented by Netapp Storage ? Thanks !

2
Mike Struening
Vaulter
3 years ago
G
Byte
Gabriele PalumboByte
asked in Self-Hosted Q&A
Oracle CBT table restore with RMAN script Failed

 Following the Commvault documentation (https://documentation.commvault.com/commvault/v11_sp20/article?p=134884.htm) regarding table restore on Oracle CDB environment I get the following error when I run the RMAN script: channel ORA_AUX_SBT_TAPE_1: starting datafile backup set restorechannel ORA_AUX_SBT_TAPE_1: restoring control filechannel ORA_AUX_SBT_TAPE_1: reading from backup piece c-2205816741-20210402-00channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece c-2205816741-20210402-00ORA-19507: failed to retrieve sequential file, handle="c-2205816741-20210402-00", parms=""ORA-27029: skgfrtrv: sbtrestore returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   sbtrestore: Job[0] thread[26902]: Restore: GetBackupInfo() for Archive File[c-2205816741-20210402-00] failed.failover to previous backup below the RMAN script executed:RUN {ALLOCATE CHANNEL dev0 DEVICE TYPE SBT_TAPE PARMS 'SBT_LIBRARY=/opt/commvault/Base/libobk.so,ENV=(Cv

17
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
deploy custom package with ansible

Hello it’s me again :)Is anyone have tried to deploy a custom package with ansible ?I would try with my colleague but actually  it does not work.here is the portion of code we use to deploy - name: Install and register Commvault Agent  win_shell: c:/sources/Commvault/WinX64.exe /silent /install /silent  args:    executable: cmd  become_method: runas  become: yes  become_user: "{{ ansible_user }}"  when: not CVserviceresult.exists  register: CVinstallresult It seems that we have somme issue and the installer is not executed.If anyone has a piece of code that work it will be very appreciated :Thanks !

3
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
commvault -csname for windows client

Hello,I want to find the equivalent command as "commvault -csname" that was use on Unix client to get the hostname of the commserve used. Does the same command for Windows exists ? It is for use with ansible. Some client are not installed correctly the commserve Hostname stay at @@commserve@@. we Want the check on the client the name. If the name is @@commserve@@ then we Will reinstall automatically. Thanks !

1
G
Vaulter
3 years ago
Mahendra Kurniawan
Bit
Mahendra KurniawanBit
asked in Self-Hosted Q&A
Client connectivity status not ready for MediaAgent

Hi all,I just installed Unix based Media agent and facing this problem when I check readiness from Commserve Commcell Client connectivity status not ready for MediaAgent Client not ready with error 1. Communication failure between Client cvlt and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. Media Agent not ready with error 1. MediaAgent is offline. Please check if the MediaAgent is reachable and this product's services are running Have you ever experienced the same

6
S
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
Custom package silent install Commvault Welcome Window

Hello, I have created a custom package I launch it with this command : start /wait C:\CustomPackageLocation_Win_FS\WinX64.exe install.xml /silentall run fine in silent mode except that there is a Window appears and I need to validate the checkbox.any idea to avoid that this window appear ?Thanks  

6
S
Vaulter
3 years ago
T
Byte
TonyQByte
asked in Self-Hosted Q&A
Two different Service packs running within the same Commvault environment.

Hell CV Community I have what I think might be an issue.  One of our team updated to SP 11.21.34 from SP 11.20.36.  However what we have noticed that all our Hyper-V hosts (physical servers) need a reboot due to one of the hotfixes that came down with the SP which is as follows“Install/Upgrade of package: [dotnetfx462] required a reboot. The job will resume after the reboot. To resume the job immediately, resubmit the job with the 'Reboot Client' check box selected”.  My main question is, will this be an issue having a load of servers on a different service pack from others?  It is not feasible to reboot all the hosts as part of the upgrade as these servers host Virtual servers which host live servers.ThanksTony Q

2
T
Byte
3 years ago
D
Byte
DannyByte
asked in Virtualization and Containers
SkipDeleteVm

Hi all,We have a customer who needs to restore a large VM (multiple disk and TB’s).This job runs for days and than ends with Failure Reason: Unable to modify the VMX file for restore of virtual machine [vm-name]. Attempt start error: [The parameter is incorrect., Port passed is not valid. [0/0]. (W32.87)] We did not find out why, but customer would like to see that the disks restored are not automatically deleted. Is there a way in Commvault?Does the additional setting SkipDeleteVm also apply on “regular” VM restore or only on Virtualize Me?And would an Service account with no delete be an outcome or does this have to many side effects?Already my thank in advance. Danny

4
Damian Andre
Vaulter
3 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
Rollback "Configuring Ransomware Protection for a HyperScale MediaAgent"

Hi all, Configuring Ransomware Protection for a HyperScale MediaAgent is documented here:https://documentation.commvault.com/11.23/expert/126092_configuring_ransomware_protection_for_hyperscale_mediaagent_02.html . This includes taking a backup of /etc/fstab. Pausing and Resuming the Ransomware Protection is documented here:https://documentation.commvault.com/11.23/expert/126097_pausing_and_resuming_ransomware_protection.html However, we also nee a “rollback plan” in case we run into issues and want to rollback to the previous state (before enabling Ransomware Protection). Any documentation on that? Thanks!

2
Patrick Dijkgraaf
Commvault Certified Expert
3 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A
DataBase Error when logging into Console

Hello Guys, The customer is getting the following error trying to login to Commcell Console Logging in with a local user gives the same error. Any ideas? Rgds,Kamil

12
Kamil W
Commvault Certified Expert
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
Sizing for Media agents on AWS

Hello,I am trying to find the web page where are the sizing for Large and Extra Large Media Agent on AWS and I don’t find it. this screenshot was sent by a Commvault PS.  Thank you !

3
B
Byte
3 years ago
S
Byte
ShaneHicksByte
asked in Self-Hosted Q&A
System State shows Zero Bytes while on restore selection

I believe that this is not an issue but someone asked so i wanted to clarify. When you to restore files from a server, the System State show Zero Bytes. My assumption is that the area is more of a place holder and the size of the system state is included with the C: drive backup size that shows. Am I correct? 

2
Alireza B
Vaulter
3 years ago
Patrick Dijkgraaf
Commvault Certified Expert
Patrick DijkgraafCommvault Certified Expert
asked in Self-Hosted Q&A
Does CV use multipart uploads to AWS Glacier - direct?

Hi all! We are troubleshooting some AWS Glacier upload performance issues and one of the questions the AWS engineer came back with is: Do you know if they use multipart upload in their solution? That is usually the first thing to check -https://docs.aws.amazon.com/amazonglacier/latest/dev/uploading-archive-mpu.html I did find some suggestions that we do use it: Here it states that we need MultiPart permissions: https://documentation.commvault.com/commvault/v11_sp20/article?p=91277.htm In previous service packs, there was an Additional Setting (nCloudMultipartSizeKB) to tune the the multipart size. But I would like to get some hard evidence. Does Commvault use multipart uploads to AWG Glacier - direct? Can we prove that with certain log file entries? Thanks in advance!

3
Mike Struening
Vaulter
3 years ago
V
Byte
virgilByte
asked in Self-Hosted Q&A
Push Installation - Linux Client

Hi,when I want to install a Linux client remotely with an account having Sudo privileges, the installation is carried out in the / HOME directory and not under / OPT. (under RHEL)The only solution is to deploy the agent locally with root privilegesis there a way to get around this and be able to remotely install the client properly. ?Environnment : SP23.thank you for your comebackRegards

3
B
Vaulter
3 years ago
Anthony.Hodges
Commvault Certified Expert
Anthony.HodgesCommvault Certified Expert
asked in Virtualization and Containers
AWS EBS Direct Read API denied

Greetings,I have configured AWS backups under FR11.22 and the backups are running as HOTADD instead of using the new EBS Direct Read APIs.We are using an IAM Role method on the VSA, and the following Allow EBS permissions are have been added for “Resource : *”"ebs:GetSnapshotBlock","ebs:ListChangedBlocks","ebs:ListSnapshotBlocks",However, the follow appears in vsbkp.log.31965 7d01 04/13 18:23:52 215259 AmazonCompute::CheckPermissions() - Action: [ebs:ListSnapshotBlocks] EvalDecision: [implicitDeny]31965 7d01 04/13 18:23:52 215259 AmazonCompute::CheckPermissions() - Action: [ebs:GetSnapshotBlock] EvalDecision: [implicitDeny]31965 7d01 04/13 18:23:52 215259 CAmazonInfo::CheckDirectReadPermissions() - Insufficient permissions for EBS direct read31965 7d01 04/13 18:23:52 215259 CAmazonInfo::SelectMountMode() - Selected Mode: [HOTADD] What am I missing ? :)

11
Mike Struening
Vaulter
3 years ago
I
Byte
ITStorageEWLByte
posted in Share Best Practices
File Integrity Monitoring (FIM), commvault infrastructure.

Has anyone configured the FIM on the CV infrastructure ?Which paths/files have been included in the monitoring ?Thanks

1
Mike Struening
Vaulter
3 years ago
H
Vaulter
HarshaVaulter
asked in Self-Hosted Q&A
One-Drive failed files in WFS backup

Hi Team,In Windows FS backup, i’m getting more failed files for one particular path which have one-drive to that.Example - Path: [C:\Users\username\OneDrive - ABCcompany Ltd\Desktop\Sample.docx] [0x18B 395] Access to the cloud file is denied. It is showing error code as “Access to the cloud file is denied.” Please let me know what we need to check on this.

3
H
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
cannot create selective from AWS storage policy

 Hello, I am trying to add an extended retention on aws Storage policy (2 Windows Media Agents with dedup database) When I click on validate, I have this message.  Then,I went to the storage policy to create a new copy, but the aws GDP Storage pool doesn’t appear. Any idea ? I see only on premises Storage pools   Thanks !

3
L
Vaulter
3 years ago
K
Byte
KelvinByte
asked in Virtualization and Containers
Full VM restore with original MAC address ?

Hi,Last week, I restored a full VM whose IP is DHCP assigned, but fount out that, after the restore, its MAC address was changed.According to support, it’s normal because the MAC address is assigned by VMware, so, unless the original VM was deleted prior to the restore, VMware would always assign a different MAC address to the restored VM.The issue is, users who ask for a VM restore don’t usually want to delete the original one prior to the restore, not until they check the restored one to see if it works…Strange thing to me is that, in Netbackup, when I do a full VM restore, the MAC address is not changed, regardless the original one is present or not… So, I just wonder if there is a hidden switch somewhere in the restore setting that does the trick ? Or it is indeed the case that Commvault works differently to Netbackup in this scenario ? Thanks,Kelvin 

4
K
Byte
3 years ago
B
Brg10
posted in Share Best Practices
Custom report for endpoint backup

Hello,we are trying to create a custom report for endpoint backup feature, but did not succeed yet. The thing is; Commvault’s existing reports does not have the client name and client owner name in the same report. Reports are server/client centric. But we want to have owner name besides the client name in the same report so that we can understand which user’s backup is ok and which user’s is not. Maybe someone had the same issue before and found a solution? would appreciate to hear opinions and suggestions.  Regards. 

15
Mike Struening
Vaulter
3 years ago

Badge winners

Show all badges
Terms & ConditionsCookie settings