Commvault Cloud Topics

Hi. In a VMware environment, I have VSA on virtual machine. Running HotAdd backup, if the VM backing up is on the same host of VSA, the final “remove snapshot” is very fast (few seconds). If the VM backing up is on a different host of VSA, the final “remove snapshot” is very slow (some minutes) and in the meanwhile the VM is unresponsive.Someone can explain to me why this happens?Thanks

From time to time there are those that have backups for clients that were once protected by pre-V11 agents that have since been unlicensed and protected by classic v1 indexed VM backups. There are odd occasions when this Known Issues for VMware VM-Centric Operations (commvault.com) gets me tripped up when I want to move to VM Centric, but it becomes a show stopper because of the number of agents that would have to be rolled out and then release the license on each one. I’d love to know if there is a way around it, like doing an offline client update; or where possible, batch rename the hostname of the pre-V11 clients so a new virtual client object is created?

Hello,I upgrade the Commserver from version 11 SP 13+ to 11.22.13.Someone already had a problem like thatand the Job 27641Job 27641 had no problems: Message in Commserv: 

I have some Linux files that I need to restore to a Windows server. I definitely have some files that have similar names but are different on the Linux server because of case sensitivity. How will these files get restored?

I’m new to Commvault and started running some Virtual Server full backups and they seem to be slower than I expected. These are on thin provisioned disks if that helps. Any ideas?

Has anyone managed to create a Teams application?I’m getting account@domain does not have a valid license, please assign valid Office 365 license to the user when creating the app after is has gone through the authorize step. The screen for the last step also shows “An error occurred while acquiring the token.”The account I’m using is a global admin and has a basic O365 license. I can log in and send/receive mails so it is licensed. BoL is severely lacking on content on how to create an Office 365 Teams app in Command Center but what is there shows the requirements which we seem to have met. We’re running CV 11.22.18.

Can someone please confirm whether or not content indexing is supported against synthetic full backups?  We have a single Commvault resource that seems to be implying that CI is NOT supported against synthetic full backups, only traditional fulls and incrementals, and this doesn’t seem to be documented anywhere.  Thank you.

Over time (about 8 months) the full backup duration time increases from 0,5 to 4,75 hours and with that seeing the average throughput decreases from above 300 Gb/hr to about 35 Gb/hr.Recently the Oracle instance restarted spontaneously as the full backup tried to start. After this the backup time and throughput are performing well again.Oracle 12.1.0.2, Windows 2012 R2, Commvault 11, size DB grow in this 8 months from 133 to 155 Gb.What could have caused this performance decrease and more important are there ways to prevent this and monitor (of course, now we know we keep an eye on the statistics) or is this a known issue?

Hello,Good Afternoon.I´m having trouble installing an agent on a MS Windows Server 2019.The user is Admin local on the server  Error:  

Hi,is there any report/query to find Schedule Polices which have one of following enabled (instead of each via GUI)?“Start New Media”“Mark Media Full On Success”We are investigating an increased usage of LTO tapes as the amount of data is nearly constant.

Hello,  I would like to request your help as i’m quite new and have only basic knowledge of backup systems.After reading the commvault documentation available online and tried to troubleshoot the issues, they were narrowed down to 3: Sealed DDB are not aging out. When I try to run a verification of existing jobs on disk and deduplication database it says DDB is corrupted. we have our disks full, as the backups all have stopped.When i run the data retention forecast and compliance report it says “BASIC CYCLE” as reason why jobs are not aged out, i have this dedup policy to age out jobs after 1 cycle, so i guess that if i do a full backup, the previous will be aged out.. except i dont have any available disk space. Also I was unable to find a DDB backup as it seems there was never one to begin with. Should i reconstruct one new from the group up? How can i reduce t

Does anyone know where these alerts are coming from?  I know that CommVault has turned on some alerts that cannot be turned off AND that my company is having a great deal of trouble with the accuracy of reporting coming from cloud.commvault.com so I’d like to keep my reporting in house until the company can stabilize a bit in that department. For now I’d just like to turn off all reporting from webconsole and cloud.commvault.com.  I think we’ve killed everything from cloud.commvault.com (extremely messy) but we aren’t sure where these are coming from.  Hello,This is a notification for the alert Alert for Health Parameter [Low Disk Space] of CommCell [] that is set on the report Health Report.

I have a question regarding the File Indexing for Advanced reporting and search in Command Center. It’s not 100% clear for me after reading docs online.Let’s assume I enable indexing on one VM group. I understand that the MA associated with the storage policy used to backup this VM group will automatically have some roles installed and become index server.Now let’s assume I enable indexing on a different VM group where I use a different MA for backup. What will be the behaviour:Will a second, separate index instance be created? I will have two separate MA index servers and two separate indexes? Will I have a second indexing “node”, but the index will be shared between MA1 and MA2?

Hello, What is the best way to backup NFS and CIFS Shares presented by Netapp Storage ? Thanks !

 Following the Commvault documentation (https://documentation.commvault.com/commvault/v11_sp20/article?p=134884.htm) regarding table restore on Oracle CDB environment I get the following error when I run the RMAN script: channel ORA_AUX_SBT_TAPE_1: starting datafile backup set restorechannel ORA_AUX_SBT_TAPE_1: restoring control filechannel ORA_AUX_SBT_TAPE_1: reading from backup piece c-2205816741-20210402-00channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece c-2205816741-20210402-00ORA-19507: failed to retrieve sequential file, handle="c-2205816741-20210402-00", parms=""ORA-27029: skgfrtrv: sbtrestore returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   sbtrestore: Job[0] thread[26902]: Restore: GetBackupInfo() fo

Hello it’s me again :)Is anyone have tried to deploy a custom package with ansible ?I would try with my colleague but actually  it does not work.here is the portion of code we use to deploy - name: Install and register Commvault Agent  win_shell: c:/sources/Commvault/WinX64.exe /silent /install /silent  args:    executable: cmd  become_method: runas  become: yes  become_user: "{{ ansible_user }}"  when: not CVserviceresult.exists  register: CVinstallresult It seems that we have somme issue and the installer is not executed.If anyone has a piece of code that work it will be very appreciated :Thanks !

Hello,I want to find the equivalent command as "commvault -csname" that was use on Unix client to get the hostname of the commserve used. Does the same command for Windows exists ? It is for use with ansible. Some client are not installed correctly the commserve Hostname stay at @@commserve@@. we Want the check on the client the name. If the name is @@commserve@@ then we Will reinstall automatically. Thanks !

Hi all,I just installed Unix based Media agent and facing this problem when I check readiness from Commserve Commcell Client connectivity status not ready for MediaAgent Client not ready with error 1. Communication failure between Client cvlt and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. Media Agent not ready with error 1. MediaAgent is offline. Please check if the MediaAgent is reachable and this product's services are running Have you ever experienced the same

Hello, I have created a custom package I launch it with this command : start /wait C:\CustomPackageLocation_Win_FS\WinX64.exe install.xml /silentall run fine in silent mode except that there is a Window appears and I need to validate the checkbox.any idea to avoid that this window appear ?Thanks  

Hell CV Community I have what I think might be an issue.  One of our team updated to SP 11.21.34 from SP 11.20.36.  However what we have noticed that all our Hyper-V hosts (physical servers) need a reboot due to one of the hotfixes that came down with the SP which is as follows“Install/Upgrade of package: [dotnetfx462] required a reboot. The job will resume after the reboot. To resume the job immediately, resubmit the job with the 'Reboot Client' check box selected”.  My main question is, will this be an issue having a load of servers on a different service pack from others?  It is not feasible to reboot all the hosts as part of the upgrade as these servers host Virtual servers which host live servers.ThanksTony Q

Hi all,We have a customer who needs to restore a large VM (multiple disk and TB’s).This job runs for days and than ends with Failure Reason: Unable to modify the VMX file for restore of virtual machine [vm-name]. Attempt start error: [The parameter is incorrect., Port passed is not valid. [0/0]. (W32.87)] We did not find out why, but customer would like to see that the disks restored are not automatically deleted. Is there a way in Commvault?Does the additional setting SkipDeleteVm also apply on “regular” VM restore or only on Virtualize Me?And would an Service account with no delete be an outcome or does this have to many side effects?Al

Hi all, Configuring Ransomware Protection for a HyperScale MediaAgent is documented here:https://documentation.commvault.com/11.23/expert/126092_configuring_ransomware_protection_for_hyperscale_mediaagent_02.html . This includes taking a backup of /etc/fstab. Pausing and Resuming the Ransomware Protection is documented here:https://documentation.commvault.com/11.23/expert/126097_pausing_and_resuming_ransomware_protection.html However, we also nee a “rollback plan” in case we run into issues and want to rollback to the previous state (before enabling Ransomware Protection). Any

Hello Guys, The customer is getting the following error trying to login to Commcell Console Logging in with a local user gives the same error. Any ideas? Rgds,Kamil

Hello,I am trying to find the web page where are the sizing for Large and Extra Large Media Agent on AWS and I don’t find it. this screenshot was sent by a Commvault PS.  Thank you !

I believe that this is not an issue but someone asked so i wanted to clarify. When you to restore files from a server, the System State show Zero Bytes. My assumption is that the area is more of a place holder and the size of the system state is included with the C: drive backup size that shows. Am I correct?