Commvault Cloud Topics

Hello,I’m looking for a command to change the container of a tape media.In the CommandCenter it’s not possible to change the container and therefore I can’t find an equivalent API.In the Console I’m able to change the container of a tape but even if I activated logging (ALT-F8) there was nothing useful in the logs.I was searching through documentation but found no qcommand or anything to change the container.

This one is a bit of an old vulnerability and I see there has been an update to its status this month. A customer has picked up this vulnerability on the Commserve. They’re running V11.28.102.I cannot find any information on the security bulletin site. I’ve recommended that they upgrade to V11.28.137 as there is mention of some Apache vulnerability patches mentioned (but not which ones)and then run the vulnerability scanner. Does anyone have any info or experience in this particular issue that we’ve noted?  

 Error Code: [18:146]Description: SAP HANA Error [hdbsql execution Failed. 447: backup could not be completed: [110090] Error while backing up backup catalog, [110508] Backint exited with signal 15, No additional Information was received, [110203] Not all data could be written: Expected 4096 but transferred 0 SQLSTATE: HY000].Source: shansvl01, Process: ClHanaAgent

Hello I receive this message on this job: last job update time : 8 minutes ago.and the job stuck on 95%,there is something to to with that? Best Regards 

As you can see if we enter any random credentials, it is getting accepted. How can we validate that if we provide the original credentials of our HPE Nimble Storage Array, it will integrate successfully with Commvault?  

Hi,I and facing this error “ Error Code: [23:10]Description: Error while reading pipeline buffer from MediaAgent [ndcma].Source: ndccommsrvvsa, Process: vsrst ” while want to restore the VMs but backup is running smoothly.Could you please tell me why this issue occurring? Regards,Shuvo 

Hi everyone,If a snapshot of the disk library cannot be restored / reset. Is it possible to simply change the path, or does CommVault need the exact path?Can this be changed at all and does CommVault have a problem with this? Relative or absolute path?How exactly does the restore work if we go back to an older snapshot?What happens to the dedup databases if the disk library is set back by 3 days, for example? Keyword consistency of the dedup databases. I think there is a cleanup process.

Hello,for planning my own roadmap, I need to know when backup&recovery of MongoDB clients on version 8.0 are going to be supported. Until now only version 7.0 can be found on documentation and version 6 is going to be out of support middle of 2025. When and for which Commvault Platform Release will MongoDB 8.0 be released? Regards

Hello Team,I have issue on my media agent. Services are running and check raidness succesfully. I am unable to browse and restore my backup data  it  failes as Could not reach Media Agent [GAR-PND-PRD-FPS-MA03] with hostname [PGARAPPCVM13] I have rebooted media agent twice.I have checked the Index cache there is about 900GB free sapce. 

Hello,One of the changes in 11.36 was on the System created DDB backup schedule.The schedule was set to run every 3 days. This is documeneted in 11.36 changes.Is anyone aware what is the logic behind it ? Is there any known reason for this ?Any reason not to run DDB backup twice a day ?  Thanks

When I go into Command Center running on my internal CommVault installation and navigate to Dashboard > Health > Software Version, I see it hasn’t updated within the past 6 weeks. I’ve gone into the Commcell Console > Home > Control Panel > and done an upload on Remote Private Metrics Reporting PLUS I’ve cleared both Cookies and other site data and Cached Images and files on my  desktop browser. Despite all that, the Software Version still reports “As of Nov 29, 2024”.Does anyone have a recommendation on how to get the Software Version report to update?Any help appreciated.Ken

Dear Vaulters,I have a question, I have separated the webconsole from the CS to a dedicated machine, What would happen if the communication between CS and webconsole is not allowed over port 27017?  

Hello! All good?My name is Filipe Asaph, work in StorageOne.I would like to ask you questions about Commvault's "Workflow" tool. I'm trying to send an email in Workflow, but it always gives an error. The error number is 19:857.Grateful, Filipe Asaph.

After right-clicking on the backup set, checking the data, and proceeding with deletion, no data is displayed.However, when right-clicking on the media storage and selecting "View Contents," the backup data still remains.The storage capacity also does not appear to have decreased, suggesting that the data has not actually been deleted. Are there any additional actions required?

Hello, We’re seeing slowness in CV when navigating the web interface.  The “Restore Options” panel takes about 20 seconds just to open, and then 20 seconds each time I change an option.  Is there any tuning options for the internal SQL instance, or something else we should be looking at? This doesn’t affect the timing once the actual restore/backup is kicked off, just navigation is horribly slow.Thank you - Chris

Hello,I have a Live sync environment - Is there a procedure for a service pack upgrade without downtime? the only option I can see is to upgrade while still having restore only option - https://documentation.commvault.com/2023e/expert/installing_platform_releases_on_commserve_livesync_setup.htmlIs there a procedure where I can also continue the backups? I can not stop the SQL log backup that are running every 10 minutesCan you please attach the link from the documentation? Best regards,   

In below example at the end we are passing the instance name by checking it manually by login in to commcell console but our requirement is to fetch the database instance name automatically through a command..\qmodify.exe schedulepolicy -o add -scp <Schedule policy name> -c <Host Name> -a Q_MSSQL -b defaultBackupSet -s default -i <Instance name>We need your help in getting the right command to get the instance name. 

Hello,I have a Livesync environment - Is there a procedure for a service pack upgrade without downtime? the only option I can see is to upgrade while still having restore only option - https://documentation.commvault.com/2023e/expert/installing_platform_releases_on_commserve_livesync_setup.htmlIs there a procedure where I can also continue the backups? I can not stop the SQL log backup that are running every 10 minutesCan you please attach the link from the documentation? Best regards,   

 Hi,What protocol do you recommend and how to configure worm lock on commvault 11.32. We want to use the data turbo protocol on the OceanProtect x3000. Does commvault support this?https://documentation.commvault.com/2023e/expert/supported_vendors_01.html

We are just beginning to migrate some local workloads to Azure.   As part of this we are creating some new storage policies that will backup directly to some Azure Commvault media agents.   Looking at the CommVault design guide, it recommends using a 512k dedupe size.   This is to reduce the gets and puts to keep costs down.    I have a few worries/concerns with this.  One using 512k vs the old default of 128k will reduce my deduplication ratio and use more space.  This is also cost.   Second, I would like to AUX copy the Azure copy of the backup to my On-premise install.  My On-premise DDBs are all 128k.  If I use 512k in Azure and want to copy the data to on-premise, I will have to create new a DDB using 512k.   This will again consume more space along with sending more data across our ExpressRoute.  This again will be more cost  Does anyone have any way/ideas on how to estimate the cost delta of using 512k vs 128k, as it relates to the initial storage, secondary storage, and egress

Hello everyone,I have a few questions regarding the use of VSA proxies.We have a medium-sized Commvault on-premise infrastructure with around 1,000 virtual machines and 100 TB of consumed storage. We are running on Nutanix AHV, and my colleague has deployed five Linux VSA proxies and five Windows VSA proxies. However, these proxies are sized as small or even extra small in some cases.I don’t really understand the need for so many VSA proxies.Is it really useful to have that many? And is there any benefit in having Windows VSA proxies? From my understanding, Linux proxies are better integrated with Nutanix AHV, right?I also noticed that during full backups, the proxies experience a very high load average, often exceeding 8 or 9, while they only have 2 vCPUs.What do you think about this setup?Would it be better to increase the resources on the Linux VSA proxies and remove the Windows ones?Thanks in advance for your insights!

What is the Command center equivalent to view the  server uptime and where is the server uptime report located in Command center ? refJAVA console server uptime 

Dear Commvault Team,We are planning to implement a replication solution that utilizes the VSS service on a Windows machine. At the same time, we would like to perform backups of SQL Server (MSSQL) and files using Commvault on the same machine.Could you please advise on how to achieve this setup without any issues or conflicts between Commvault and the replication solution?Thank you in advance for your assistance.Best regards,

After configuring Data Domain Boost Access library，there is still ethernet traffic through MA when backup.So what can I do to achieve this feature (The Commvault Data Domain Boost Access library type also offers “client direct to device” accelerated backups and restores. Clients can backup and restore directly to and from the Dell EMC® Data Domain® without having to send the data through a remote MediaAgent eliminating additional network transmission).CV:11.32DDVE:7.9

2FA FAQ:Demo VideoQ: What is Two-Factor Authentication (2FA)? A: 2FA is a security measure that requires users to provide two verification factors to gain access to an application, enhancing the security of user accounts.Q: How does 2FA work? A: When 2FA is enabled, users will need to provide their password and an additional verification method, such as a code sent to their mobile device or an authenticator app.Q: Why is Commvault enforcing 2FA for all users? A: We are enforcing 2FA to provide an additional layer of security for our customers. 2FA significantly reduces the risk of unauthorized access and helps protect sensitive data.Q: When will Commvault enforce 2FA for all users? A: Commvault Cloud will enforce 2FA for all customers starting March 25, 2025.Q: Why is the message to set up 2FA showing up? A: Commvault is prompting all customers to enable 2FA on their own during this period. If 2FA is not set up by March 25, 2025, enforcement will begin from the Commvault side.Q: As an