Commvault Cloud Topics

My Aux Copy jobs going to Metallic cloud storage have been stopped for the past three days. I’ve asked my network team if there are any issues and they are asking for the connection information. I can see my on-prem media agents easily enough but can’t seem to find any of the details for Metallic. How do I find network details on the Metallic cloud storage?

Hello! This morning I was all thumbs and dropped a tape. This caused the little pin inside to come loose and the tape was barely holding. I have to consider it dead now. Is there a way to flag the data inside to be recopied to another tape? Thanks!

Can Commvault backup a volume from a C60 and restore it to a C50? C60 is in our Production environment and C50 is in our test environment.

Hi,we have an Oracle tape library and sometimes i must clean the drives. I must do that over the web console from the library. Is it not possible that commvault does it automatically when a cleaning is needed?Thanks and regardsDennis

Hi all,I need to archive files for 1 year, but I do not have the archive licenses.My current configuration is as follows:Storage Policy: 1 year, 0 cycles. Incremental backup every day (the first backup was a full backup). A share where files to be saved for 1 year are deposited. If the incremental backup completes successfully, a Unix script deletes files older than 15 days from the share.Problem:The jobs do not expire after 1 year. Thanks

I’m looking at creating a sharepoint client through API. In 11.32 we had to do some manual steps with App-permissions. This does not seem to be nessescary any more in 11.36.However, documentations describes uploading a certificate in the app registration. The api-documentation does not provide a way to do this as far as I can see.https://api.commvault.com/docs/SP36/api/cv/OpenAPI3/create-sharepoint-client/How can we upload this certificate through the API?

Hello Community,We recently acquired a new infrastructure that includes Commvault version 11.32.69, an HPE ProLiant DL360 physical server running Windows Server 2022, and an HPE MSL2024 library with two LTO9 drives. This infrastructure was implemented to back up a small environment consisting of SQL databases, a VMware 6.0 environment with 20 virtual machines, and some SQL Server databases.Although the initial setup seemed promising, we have encountered two significant issues that are impacting our backup operations: Excessive Cleaning Cartridge Requests (Case 250110-656) 🧹: During backups, the LTO9 drives frequently requested cleaning cartridges. This issue persisted even after HPE replaced both drives three times and after adjusting the Drive Clean parameter in the library properties to a value of 515. Low Backup Performance (Case 250110-659) 🐢: In our performance tests, w

Hello, TeamI have deployed and completed configuration of commserve server in about 3 weeks and when trying to access the command center; the error below shows upp.I have restarted the tomcat services multiple times. Kindly help on this  

Hello Commvault!Im looking about Data Integrity Validation, and see that Commvault supports the following  configurable features to ensure data integrity:https://documentation.commvault.com/11.20/data_integrity_validation.htmlCyclic Redundancy Check (CRC) validation Data VerificationHowever, Im looking if these features are supported also for HPE StoreOnce appliances, or are limited only for Commvault DDB Disk / Cloud Storage backup repositories.Please for your feedback,Nikos

Hi all,quick question. I have upgraded to 11.36 and I just noticed my DDB backups run every 3 days now.Found why they changes from the BOLhttps://documentation.commvault.com/2024e/expert/changes_in_commvault_platform_release_2024e_01.htmlSystem created schedule for deduplication database (DDB) backups are run once every 3 days. What is the reason they changed them to every 3 days ? I used to to have them run daily.  Thanks 

Thinking of renaming some policies and subclients to make them more readable.Does this break anything? Jobs? Retention? Schedules?Pretty sure Commvault tracks these by IDs, so it shouldn’t matter… right? But wanna make sure there’s no funky behavior hiding.Also , what happens if you’ve got one subclient doing backups and another doing replication for the same VM? Could this mess up snapshots or indexes?Like, is it gonna throw errors because two subclients are both taking snapshots of the same VM? Or maybe cause some weird restore behavior?Appreciate your help overall!   

I can see in the health dashboard that there is a Cleanup report which shows clients that are in a VM Image and a client based backup but is anyone aware of  a report that would show clients that are in any two or more schedules. For example two Client FS backups.. Thanks for any advice.

We are starting to use the VMware backup validation feature (it’s great!) and we are getting quite a few “Fail to boot VM” results in our weekly test. Using the “Validate backup” per VM the mounted backup looks promising but Commvault shuts it off.Can the wait out time be extended? 

We need to move the current CommServe environment to another server due to space issues on the current server.What are the best practices for conducting this migration? 

Commvault Cloud supports the protection of Amazon Aurora and Amazon RDS instances in single and multi-AZ configurations using native RDS automated backups, allowing for point-in-time recovery (PITR).  To enable the PITR for Amazon Aurora and Amazon RDS, additional permissions for RDS APIs are required to be added to a policy in the user account. These permissions allow for enabling the RDS automated snapshots with appropriate retention, thereby protecting the database transactional log files.  What steps should be taken to enable the PITR for the Amazon RDS database?

Hi Team,I have scenario where, the user mailbox get deleted and created back. since the previous mailbox backup still exist, i have new backup for the same user. when the user view the backup emails in console, it shows double as below. is there any way to fix this or merge the deleted & active backup mailboxes into one?  

Dear Community,I’m asking how to restore encrypted DB2 database to an unencrypted location Since it’s doable from DB2 side using command line, I mean how to configure NO ENCRYPTION for restore job from commserve side ? Thanks in advance

Hello fellow CommVault users,I run a three node HyperScale 1.5 media agent on HPE reference hardware and recently one of the drives failed. I’ve replaced the failed drive and have started the recovery process to rebuild the contents of the drive.Question: Is there a command that can be run to show the percent complete on the rebuild process?Thanks in advance for any information.Ken 

Hi, I am currently going through the documentation to plan the update but some points are not clear to me:https://documentation.commvault.com/2023e/expert/migrating_hyperscale_x_version_on_existing_nodes.htmlIs this paper for both Hyperscale (appliance and RA)? The migration process migrates and reboots each node in the cluster from RHEL7 to Rocky8 sequentially. This process may take several hours to complete.Can I continue to perform backups while the cluster is being updated? (I'm thinking of the database log backups)We have a 6-node cluster, does anyone have experience with the duration? ThanksMichael

Hello dear Commvault community,Can someone help me start the Journal Mailbox Archive job? The job always runs into error 19:801 (see log excerpt below). Unfortunately, I can't do anything with the error. Perhaps someone can explain to me what I have to do?  Best regards,Eugen

Thinking of cleaning up some storage policies — maybe moving a few subclients from one policy to another to keep things tidy.Qs: Any risk of data loss or backup issues when moving subclients between policies? Does this kind of change trigger a full backup, or will it continue incremental as usual? (Kinda hoping I don’t get hit with a surprise full backup… 😅 Appreciate your feedback everyone!

Hi All, happy new year to all.  I see in severel commcells the following event: Programm: CvSolrCoordinatorEventcode: 19:2582Description: Number of available streams [1] is either less than the number of nodes [1] or less than the recommended minimum number [4]. This can impact performance of the backup. This comes during the backup of the index server. I cant understand the problem. I checked the streams on the SP lvl thats fine. I disabeld the schedule and suspended all running jobs so nothing runs started the index backup and the error comes directly. do you have an idear ?  

How many services accounts per 1k users do I need to backup hybrid Exchange environment?

Hi,I am currently testing a complete disaster recovery from tapes.Usually, full backups are copied to tapes every week, so I took a tape set from 2 weeks ago as it was exported.I restored the CommServe from Commvault Cloud.New Media Agent and tape library were deployed and the tape set was inserted in the library.Index v1 client recovery works fine.Index v2 client recovery asks for tapes that are out of the current set to recall indexes, so I can’t restore anything.I tried the catalog option but it takes days so it’s not viable. Is there a way to ensure that a weekly tape set contains also the necessary index backups?

Hi,I am testing 11.36 version and realized Commcell Console is not installed anymore with new installations.I you need to use Commcell Console you have to request to technical support.Is there a way to configure Gridstor from Command Center? Regards, Matias