Commvault topics

Hello I’m working on an application to capture all clients in an environment and assess their backup status. So far I’m getting stuck on capturing all the clients in the environment. I see there are multiple endpoints that I have to hit to capture all the items and I’m wondering if there is a catchall endpoint for this OR if there’s not, what could be the best way to go about this process?Endpoints I’ve touched so far:/Clients/Clients/VSAclientlist/Clients/VMPseudoClient Any assistance would be appreciated

failed to backup the SQL database files during vss backup .one of the database on the client is failed in the backup.thank you  

Hello everyone,I need help with the following error.When I tried to run my Aux Copy it failed with error [13:138] then I added some additional settings in the MediaAgent so the error disappeared and when the job started again I got another error [62:1243]. below the two errors .Error Code: [13:138] Description: Error occurred while processing chunk [3884774] in media [V_1028949], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr03]: Backup Job [296892]. Unable to setup the copy pipeline. Please check connectivity between Source MA [MediaAG7] and Destination MA [madr03]. Source: MediaAG7, Process: CVJobReplicatorODS  Error occurred while processing chunk [3884772] in media [V_1036778], at the time of error in library [SP_B7_EndPoint_01] and mount path [[MediaAG7] /data], for storage policy [EndPoint] copy [synchronous copy] MediaAgent [madr05]: Backup Job [296892]. Unable to setup

Hi team,Getting the below error even though the Subclient has been deleted:  What are the right steps to get a mount path removed and its associated Storage pool and policy deleted?When I tried to delete it from the Storage pools, got the below error:  on reviewing the logs, found the below entries:  

Hi all,We have Pure as a primary storage. Using CommVault (via IntelliSnap) we backup data from it (Snap Copy). Then we mount snapshots to Media Agent (MA) and perform backup copy (Primary) from snapshots to our primary backup storage - which is NetApp (NA1). We have another similar NetApp in different location (NA2).Question - is it possible to create additional backup copy from Primary copy using SnapMirror\SnapVault?It is possible to create additional Snapshot Copy but you have to use NetApp as a primary storage. Which is not a case.So we want to have second backup copy (NA2) and it should be available as a source for restore for clients. And we don’t want to utilize our MAs and network when NetApps can do everything themselves.

Hello,I’m curious if anyone has encountered the issue of decoding the status codes for vms and other api endpoints for protection status.  For example:"vmStatus": 1 I know these typically are 1-6 but could commvault support provide a mapping for each of these to help us determine what this means for protection status? Also, if it differs for vm clients to db clients, what should I expect from those as well? PS - I did see this topic /webconsole/api/v2/MediaAgents status and offlineReason codes and it was close to what I was looking for but this was for MediaAgents where I’m specifically concerned with VMs and DBs

Recently our system administrator have changed the root password of one of the linux servers. the readiness status of the server becomes [Not Ready] with message is [Communication failure between Client xxx.xxx.xxx.xxx and the MediaAgent xxxx.xxx.com. Error returned is:Connection failed. What could be the reason behind this issue? is it network related issue or root password changing issue? 

Hello!Can anyone tell me which logs I should start with when troubleshooting the issue that cache won’t update? this is an MS365 Exchange Online backup job.Should I use the logs on the index/access node or the commserve server, or both, and what are the logs called?I am not getting a “wrong password” error, and I have checked that MFA is disabled for the service account.  

Hello everyone! I have commcell version 11.23.42. What version can I upgrade to so as not to re-issue the license?

Hi,the customer wants to backup some clients through a gateway. We did the configuration of gateway client and network topology.The main problem is that the customer wants only Commserve to communicate with clients through proxy. Backup was failing because there was no communication to media agent as the customer picked only myCommserve group in the network topology. So we did share paths from media agent to the Commserve. It was still failing because the client couldn’t reach DDB on media agent. So then we have changed deduplication from ‘On Client’ to ‘on Media Agent’. Now the buckup is running but never ends. It stucked on 25%.  Can we configure backup through a proxy but allow only Commserve to communicate with the client by using share mount paths to Commserve?If not is there any other way to meet customers requirements? Regards,Lukasz

Hello i have a error with :  Cannot get information index drom previous backup when backup VM Any ideas for solve this case?

Hello all, As of now, we do not have override data paths as a supported functionality for Log files at the sub-client level. Any plans of CV implementing this in the future? Thanks,Sukanksha

Hi Team, I have an issue with an intended Unix client install.Filesystem agent only. We unfortunately have port 8400 occupied by other software, so I need to install to a different port.However, I don’t see where i can over-ride 8400 with my intended port. And for whatever reason, I can no longer find detailed instructions on the Unix\Linux install process.I’m not a Unix admin, so probably like quite a few of us, it would be helpful if there was more detail on available options. Bottom line, can someone advise how, or where I can provide a different port during a local install (I have a Unix tech available to assist). Thanks

Hi Everyone,Currently we are making traditional backups from HS to HS (Primary - Secondary Copy).We added an extra Cloud Library as AGC location as mentioned in the picture below.GoalThe AGC NEEDS to finish within 24 hours contains File System + SQL Agents that were backed up from the last 24 hours on the Disk Libraries.ObservationFrom the {Secondary to AGC} it seems that new bckjobs are not picked up after the aux copy started.Example: If bckjob 1-4 contains 10TB of data, commvault waits until these ones are finished and then will pick up the next bckjobs while some Media Agents in the Cloud Library are doing less work.ConclusionThe {Secondary to AGC} takes to much time (+/- 48 hours), after the Full Backups are finished in the weekends on the Disk Libraries. It does NOT meet the requirements.Questions1. Are my observations correct if yes, how to tune it?2. Any other options to meet the requirements? 

🤣 Have a great weekend everyone… 😊 

So we utilize qlogin to execute various scripts, but at times members of our backup team run into an issue where they see this error message if someone is currently logged in: Error 0x23f: Another user to the same commserver has already logged in, please logout from that and then retry. Instead of running a qlogout -all command, is there an easy way to verify who the currently logged in user is?

Here is the form activity.  Now here is the logs…SetActivityInputs: starting activity with inputs [<inputs><request><method>POST</method><postType>Form</postType><postContent /><postContentType>application/json; charset=UTF-8</postContentType><headers><name>Accept</name><value>application/json</value></headers><headers><name>Authorization</name><value /></headers></request></inputs>]As you can see the value for authorization is empty. The variable is set, but no matter what I do it refuses to honor it.

Hello,I have added two snapshots here that show the setup before and after the .net update. The problem I have is that the web server no longer works after the update. That's why I wanted to ask if I need to update anything besides the hosting bundle to get the web server up and running again. Even restarting Tomcat or iisreset didn't help after the update. RegardsThomas installed .net package “Hosting Bundle” before Update .Net after Update  

Hello,Is there any possibility to change the content of email invitation which users received with the link to the command center to install the laptop agent?

I had a remote sight with with bandwidth issues recently upgraded. Will I need to restart the jobs copying to that sight in order to take advantage of the bandwidth throttling options being set back to automatic? 

configured new My sql db backup on server but getting below :Error Code: [87:48]Description: Failed to contact MySQL Server. Please check that the given instance properties to contact MySQL server are valid and the database server is running and accepting connections.Please suggest how to fix this issue.

 Hi guys,How to restore a VMware virtual machine to a previous date? Could you help me, please?  

Hello Is there a way to tell Commvault that the “Full” database backup in a plan should be a real Full, and not an Differential backup.I know that I can add an additional Full backup, but  I want the default full backup to be a true Full Backup  

Have a customer who configured NDMP with FSXn.  Backups complete but are slow.  While attempting to find documentation related to this process I came across this preso from CPR2023 where its explicitly stated we dont support NDMP.  BOL also doesnt show NDMP as supported yet the customer has this functioning at least successfully. So question is, do we are dont we support NDMP for FSXn?Link with supported agents showing CIFS and NFS but not NDMP.https://documentation.commvault.com/2023e/expert/157291_supported_agents_for_amazon_fsx_for_netapp_ontap.html 

Hi Team,There is some difference/changes observed on Average Q&I Time across Partitions in last 3 days:71,112 µs (3555%).Can someone please suggest and explain on above is this normal or abnormal attached screenshot.