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SaaS (Metallic) Q&A

Get help with your As-a-Service deployments and workloads (formerly Metallic)

  • 257 Topics
  • 761 Replies
257 Topics
L
Byte
LukasMByte
asked in SaaS (Metallic) Q&A
Metallic and Commvault versions relationship?

Hello I’m trying to understand the versioning of Metallic towards Commvault. I assume that Metallic is just a Commvault with some GUI changes and feature limitations to improve user experience. So, I can see that Metallic agent is running at version 11.3001.36 The most adequate Commvault counterpart seems to be 11.30.23, Platform Release 2023 Preview Version It means that Metallic users are running on preview versions with different patches or these patches were not yet deployed at Commvault? Or it works differently, how then?

1714
Michael Tschirret
Vaulter
H
Bit
HK0608Bit
asked in SaaS (Metallic) Q&A
Metallic backup portable to onpremise

Hi , the data that's backup’d in metallic cloud , be copied(AUX copy or similar ) to On-premise Commvault (Hyperscalex or similar)? any lead would be appreciated ?

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Lukas3D
Byte
B
Bit
Blue CollarBit
asked in SaaS (Metallic) Q&A
Question about my VMware job

Hello, I would like to ask you advice on my VMware backup Plan. I took this over from someone else and have been reviewing it. I have a local storage archive for 90 days and online for 7 years. I have 8 revolving recovery points being backed up. The under RPO the backup frequency shows run incremental every 24hrs. Under Database options the RPO is every 4 hours for log backup and full backup every 3 weeks. My main concern is the incremental job every 24 hours. I’m new to Metallic and want to make sure that this configuration is recommended and enough. I know the engineer helped set all of these plans up so I think it may be fine but I want to be sure. Thoughts??

583
Lukas3D
Byte
Michael Tschirret
Vaulter
Michael TschirretVaulter
published in SaaS (Metallic) Q&A
Metallic VM Indexes V2 Upgrade: Customer FAQ (April 2023)Product Update

We want to share an upcoming change applicable to Metallic customers who are using VM V1 indexes. If you see an in product notification about this upgrade then this FAQ is applicable to your environment. This is a backend upgrade process with no direct impact to customer operations. This upgrade greatly improves the overall backup and restore efficiency. Below is an FAQ regarding the upcoming V1 to V2 migration plus links to additional documentation. What is the purpose of this update? Customers were asking for better control of operations with individual VMs, configuration of security settings for individual VMs, and other related VM improvements. VM V2 indexed client will enable those improvements for the customers. Please see the documentation for additional details on the V2 indexing feature. What is changing with this update? The Metallic team is migrating the indexes of V1 hypervisor clients on all Metallic rings to V2. This is a backend upgrade process with no direct impact to a

1100
Michael Tschirret
Vaulter
R
Bit
RoryTBit
asked in SaaS (Metallic) Q&A
Metallic Salesforce sandbox seeding with wrong Record Type

We’re new to using Metallic for Salesforce backups/restores and running into an issue when trying to seed data to a Sandbox: Most of the data is seeded correctly, but records aren’t created with the correct record type. For example, all of our Account records are created with the same record type, even though the source data includes a mix of record types. The same thing occurs with Cases and other custom objects. Does anybody have any tips about how to resolve this? We’ve included the Record Type object in the seeding template but this doesn’t make a difference.

662
S
Vaulter
D
Byte
DennisByte
asked in SaaS (Metallic) Q&A
Teams attachments scan

Hi,we backup teams with metallic. After a cyber attack we want to scan all attachments in teams. Is it possible to restore all attachments with metallic to scan them? RegardsDennis

393
M
Vaulter
G
Byte
gibby101Byte
asked in SaaS (Metallic) Q&A
index status of app

We had an exchange online app running backups. the backup jobs looked fine. however the index status had fallen behind several weeks so when i went to a restore, i could not restore anything for the past four weeks. I had to create a ticket, they had to get somone on the backend to startup our index job. to catch up it took several days, during which i could not run a recent restore. is there a way to get a notification if an index starts to fall behind?

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M
Vaulter
N
Bit
NishanthBit
asked in SaaS (Metallic) Q&A
Maximum entity limit 300000 reached

Hi I started a full backup of salesforce with metallic at 95% it got suspended with this error, can someone clarify what does this mean and how to get this fixed. Backup job has been suspended by user System. Reason:[].Source: cms01104c1az01, Process: JobManager Maximum entity limit 300000 reached.Source: blp01104c1az01, Process: SF

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M
Vaulter
M
Bit
mario_tBit
asked in SaaS (Metallic) Q&A
Service account for Exchange Online

I am setting up Exchage Online Metallic backups.. i see if i follow the express configuration there is no need to create a service acccount but the custom config requires that. Is there a reason the express config does not require that and do i need that created is i use express configuration. I tested and backups worked fine without it, also restores. Also same situaton for sharepoint online. Is the service account required for the express configuration?

2371
Max M
Vaulter
M
Bit
mario_tBit
asked in SaaS (Metallic) Q&A
SPO backup requirements

Custom Aapp Authentication is required to be enabled at Tenant level in order for backups to run. Is this mandatory prereq or is there a workaround it?

321
M
Vaulter
Lukas3D
Byte
Lukas3DByte
asked in SaaS (Metallic) Q&A
Recent reporting change in Metallic

Hello, I wanted to share feedback about recent reporting change called “New Self-Service Report Option: Provides simple report selection options that allow admins to subscribe to reports of interest.” Actually, it’s not an option, it forced all the user to use predefined report’s only where most basic “backup job summary report” is completely gone. Reports are totally out of control now and existing ones are non-editable. Can you revert that change or at least make it truly optional?

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MariusM1234
Bit
MariusM1234Bit
asked in SaaS (Metallic) Q&A
Privacy - Prevent admin access to your data

Good day, I am trying to find below setting on a company level on Metallic, as the owners are unable to set this. Privacy - Prevent admin access to your data Thank you

1151
Ronnie Kaftal
Vaulter
Zack Brigman
Vaulter
Zack BrigmanVaulter
published in SaaS (Metallic) Q&A
Product Release – March 3rd, 2023 

New features and capabilities are HERE! In this release, we're excited to highlight a number of new products and innovations – available to you when you log into the Metallic Hub. March 3rd Release Recap New Features: Oracle Encrypted Database Support Linux Backup Gateway Appliance - On-Prem Deployment New Self-Service Report Option WORM Support for BYOS Enhancements Azure VM API Support AWS Database Enhanced Configuration Wizard Support Storage Accelerator for AUX/Secondary Copies For additional details on the features and enhancements above, please visit our release notes page here .

1451
Onno van den Berg
Commvault Certified Expert
T
Byte
TonyQByte
asked in SaaS (Metallic) Q&A
Metallic Recovery Reserve network Requirements

Hello Community I wonder if anyone in the Community can guide me here. We are going to do away with our current DASH copies to our DR site and instead create a new copy on each Storage Policy to go to MRR instead. However I was hoping someone could answer a couple of questions on this Is the first copy that goes to MRR a full copy even though its going to be DASH copies going up to this storage area? Our network team have asked me what the initial backup size will be so they can calculate the time the first job will take if it has to a full. I have looked at reporting, but what report do I run to see what the full backup (if it is this) size will be on one Storage Policy? Its only the DASH copies which will be going up to MRR. Any help on the above would be greatly appreciated. Kind regards TonyQ

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Vaulter
K
Bit
kirashuBit
asked in SaaS (Metallic) Q&A
About the Metallic free trial

teach me please.I want to use the Metallic free trial version, but I have not received a reply and cannot register.Is it possible to use the Metallic free trial version?

1222
K
Bit
R
Bit
Rutger HermarijBit
posted in SaaS (Metallic) Q&A
Filter based on user attributes

Hi as the topic already explains,is it possible to create backup policies based on user attributes. for example department. at the moment we backup every user in our Azure tenant based on a Dynamic group,but we would like to create a different policy backup policy for a certain group of people.for example facility department keeps their backups for 4 years and the finance department for 10 years. I know there is a possibility to create groups in Azure for each department, but that's not very efficient. it would be nice if there could be a policy created within Metallic backup that applies a backup policy based on a user attribute, (in this case department)

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R
Bit
J
Byte
jaleefByte
asked in SaaS (Metallic) Q&A
Metallic identity server SAML integration

Hi All, i have created an azure app , and followed the prcedures from metallic document for the saml integration , i have added one group in the azure app , and tested , it doesnt work, i have added a user in the azure app and created same user in the metallic as external user it worked , what is the procedure to add a external group of azure ad to metallic i have tried to add a local group of same name of azure ad group, but i dont find any option to add role and permission for that group as tenant user or admin all i can see a associated entities , where i get to add certail roles , can someone clarify the exact steps to follow

3409
P
Commvault Certified Expert
Zack Brigman
Vaulter
Zack BrigmanVaulter
published in SaaS (Metallic) Q&A
Metallic Product Release – Jan 20th, 2023

Check out the NEWEST Metallic features! In this release, we're excited to highlight a number of new products and innovations – available to you when you log into the Metallic Hub today. January 20th Release Recap: New Products Metallic File & Object Archive New Features: SIEM Connector for expanded Webhook and Syslog Support Self-Service Restore for Exchange Online and OneDrive Enhancements: Simplified Configuration for File & Object Storage Additional details regarding this release can be found on our release notes page.

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Zack Brigman
Vaulter
L
Bit
LeboNBit
asked in SaaS (Metallic) Q&A
User is blacklisted.

Hi What causes this error mean, the user is using a mac and the error keeps on popping out. '” User is blacklisted". “There was an error while attempting to log you in. Please try again later”. (For metallic endpoint)

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L
Bit
S
Bit
SidiBit
asked in SaaS (Metallic) Q&A
OneDrive Backup Throttling Error

There is one particular file in a user's OneDrive that keeps failing to be backed up. It is a OneNote file and the size is about 3.8 GB. The error in the Job Log is:System.Exception: Throttling error happened after maximum retries at LibCvOneDrive.CvOneDrive.<PartialDownloadForUrl>d__198.MoveNext() And the more detailed log: *******************21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Request was : Method: GET, RequestUri: 'https://<file location>’ UniqueId=c1237d0f-66e6-4941-b6d2-19090d480828&Translate=false&tempauth=eyJ0eXAiOiJKV1QiLCJhbGciOiJub25lIn0.eyJhdWQiOiIwMDAwMDAwMy0wMD Version: 1.1, Content: <null>, Headers:{ Range: bytes=0-0 User-Agent: NONISV|Commvault|b7cbf782-f8db-46e1-b806-0fdece318eef/1.0 Connection: Keep-Alive}21216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Http Status Code 50321216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Chunk offsets 0, 021216 36 11/14 21:24:43 2179978 ### PartialDownloadForUrl - Total filesize : 386986388

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S
Bit
Bob Manning
Bit
Bob ManningBit
asked in SaaS (Metallic) Q&A
Is it possible to restore a table from an Oracle RAC backup in Metallic?

Hi, I’m a relative newcomer to Metallic, and I’m working with one of our Oracle DBAs to form a recovery plan for his environment, a series of Oracle RAC instances. One of the tests we’re trying to run is a restore of a Table (as opposed to a Tablespace) - documentation is unclear on the subject, but Metallic allows us to step through and submit a job to restore In-place. The problem we’re seeing is that the job fails early on, with the following error dump: “18:183 Failed with Oracle DB/RMAN error [channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece 15532648_BIRESTOR_0r1hpnd4_27_1_1 ORA-19502: write error on file "/Exadata_11g_Backup/Bob_Test4/BIRESTOR/datafile/o1_mf_system_kwj1m5hj_.dbf", block number 234496 (block size=8192)”. I’ve got a support ticket open with Metallic and there’s a suggestion that what we’re trying to do may not be supported - I’m surprised at this, since the software lets us step through a process and submit a job. If anyone can shed light o

982
Bob Manning
Bit
B
Bischi
asked in SaaS (Metallic) Q&A
Metallic Retention

Hi, Looking at the Metallic HUB for Endpoint - Retention Window there is a mention for deleted items 1 year and versions 5. Question 1 - What does this exactly mean? Question - 2 Is there an archive function in Metallic for customer who have to keep company data for several years? Could someone please explain or point to the documentation. many thanks, Markus

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M
Vaulter
C
Carl Brault
asked in SaaS (Metallic) Q&A
Commvault to Metallic File Archiving Migration

Good day community, I have a customer that is considering migrating file servers from Commvault to Metallic. However, those server have archived files. Is there a way to migrate without doing a massive recall / restubbing? Many thanks in advance.

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C
Zack Brigman
Vaulter
Zack BrigmanVaulter
posted in SaaS (Metallic) Q&A
Metallic Product Release – Dec 9th, 2022

Check out the NEWEST Metallic features! In this release, we're excited to highlight a number of new innovations - including notable capability enhancements for customers protecting Azure and SaaS apps workloads. December 9th Release Recap: New Enhancements API Support for Azure DB Enable VNET Whitelisting for Azure Customers VM & Kubernetes – New Configuration Wizard Akamai CDN for Remote Cache & Agent Updates Salesforce Bulk Query Improvements Dynamics 365 Restore Enhancements Expanded Support for Project Online MacOS Silicon Support ThreatWise CIS 1 Validation Additional details regarding this release can be found on our release notes page.

1131
Mike Struening
Vaulter
A
Bit
Adam AnderssonBit
asked in SaaS (Metallic) Q&A
SharePoint Online backup and Azure AD App only?

Hi, Following the Metallic guide for SharePoint Custom Configuration where there are instructions for registration of the SharePoint App-Only principal. This approach is outdated and only used for specific cases, see this link for details: https://learn.microsoft.com/en-us/sharepoint/dev/solution-guidance/security-apponly Now to my question - as we only use SharePoint Online only and the guide is from 2021, are we still required to register the SharePoint App-Only principal or will we be fine with the Azure AD App registration only?

982
A
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