SaaS (Metallic) Q&A

Hi Folks,We have a setup where our Commserve is at our corporate office on the west coast. We have a remote locations in the both the Midwest and east coast. Both the corporate office (CPO) and the remote locations have their own media agents.Today I noticed that as a remote location aux copy to Metallic was processing, that it was going to our corporate office media agent first (due to the mount path?). This aux copy (just over 500gb) took almost 17 hours.With the mount path being at CPO, does that mean the aux copy goes from the Midwest to CPO to Metallic? And if so, should I create another Metallic Storage pool for the Midwest and East coast, or should I make a Metallic storage pool for each location?Or does it really matter? Hopefully, this makes sense! Thanks for looking.

Hi,Do I need a mail-enabled Teams Administrator account, temporarily without MFA, only for the configuration of the Office 365 Teams App in Command Center, or also later for backups or restores? I have a working Teams backup, but nowhere in Command Center I see a Teams Administrator account configured. The “Global Administrator” field in the Configuration tab is empty, and I am able to perform backups and restores.If I can just delete the Teams Administrator account after configuration, that's of course always safer. Thanks!

Here is a problem we are having with media agents at one location.  We are seeing backups and restores with wildly different performance for any gateway installed on a Nutanix cluster.  An adjacent older VMware cluster has no problems.  The two clusters share the same 1G Internet pipe at a colo.  We have another Nutanix cluster at a different location that has pretty decent performance consistently.  We cannot find any one thing that might explain the behavior, and the poor and inconsistent performance makes managing the platform very difficult at that site.  We would like to understand why the gateway running on the older cluster (HPE servers and EMC storage) which runs on 1G interconnects, is orders of magnitude faster than some of the gateways running the new Nutanix cluster (HPE DX-380’s) with 10G interconnects.  Running ordinary uploads and downloads on any of the Nutanix-hosted gateways is fast, as expected.  So, it doesn’t seem to be Internet, or hardware related.  It smells as

What is changing in this enhancement?Metallic has optimized the backup configuration of your on-prem workloads by hosting the deduplication cache on backup gateway i.e., near the workload, to significantly reduce network calls to the Metallic control plane to retrieve deduplication information and thereby improve performance of backup operations.Important Note This change is only applicable to new on-prem workloads onboarded in Metallic after Aug 25. Existing workload already protected in Metallic will continue to operate as before.Which workloads does this enhancement apply to?This enhancement is applicable only to on-prem workloads protected using your own Azure storage (BYOS) or Metallic Recovery Reserve in Azure. How does this change impact my on-prem workloads onboarded in Metallic Prior to Aug 25?Existing workload already protected in Metallic will continue to operate as before.  How does this change impact workloads currently in the process of onboarding?If you started onboardin

Hello, everyone.I need your support.For the past week the "Metallic" backup when doing a Syntethic Full gives this error: "Index server is disabled on the Media agent [service_2019].Source: cms01102c1eu06, Process: StartSynthFull". I restarted the MediaAgent "service_2019" but the problem is still there.I ask for your help, how can I solve it?Thank youCarmine

 metallic server plan  creation , while creating plan we get option like this ,can someone tell what is the advance option does the VM full backup run on weekly, or is it only incremental ? if  i need daily incremental and weekly full can disable the advance option select only incremental save it and add one more in the same plan  

A Metallic software update is now available for your Windows systems. We recommend you perform this upgrade before Sep 9, 2023, when Metallic will automatically update the software. A onetime system reboot is required to complete the upgrade of Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 which is included in the Metallic software update. Click here for a demo to prepare your Windows System for the Metallic software update.FAQWhat happens if no updates are done? Backups will continue to operate. Which systems will be need this update and reboot? This applies to Windows systems with Metallic software in your datacenter or cloud environment. The reboot is only required for windows systems with an older version of Visual C++ i.e., if Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 is not already installed. What is the expected software version after the update is complete? 3201.9 or higher. Does the Windows system need to be powered on? Yes. Ensure the

As you know, to back up public folders, there is a need for a service account.Could you tell me whether I need to grant any o365 licenses to the service account or not. I'm wondering I need to grant any license to service account.

Metallic, from Commvault, delivers enterprise-grade data protection for critical environments and workloads, with the simplicity of SaaS.Today, we are excited to share two updates regarding our award-winning Metallic® Backup for Microsoft 365 offering, specifically our newly available subscription models and future integrations with recently announcement Microsoft native tools.For more information, check out the following video below:VIDEO (3:15): Metallic for Microsoft 365 - Aug '23 Update

I configured and activated Teams backups today, I launched the first backup job and I started receiving notifications that my account was being added to different Teams.I killed the job and it stopped adding but backups also stopped.How can I prevent this and remove my user?

I’m looking to get a custom report, or an out of the box report for the following:Which mailboxes are not being backed up Which OneDrive accounts are not being backed up Which SharePoint sites are not being backed up (if any) Which Teams/channels are not being backed up

Hello, I will start a complex project in order to migrate our existing back up platform to BAAS service using metallic. this is the initial plan that i will follow with the tech team internally. your feedback, comments are much appreciated :  Step Activities Detailed Activities Step 1 Assess Backup Requirements Identify data and applications for backup, Determine retention requirements, Analyze current backup infrastructure Step 2 Choose the Right Subscription Plan Select appropriate subscription plan in Metallic Step 3 Set Up Metallic Tenant Sign up for Metallic account, Create new tenant, Configure tenant settings Step 4 Install and Configure Metallic Agents Install agents on servers/workstations, Configure backup settings Step 5 Test Backup and Recovery Perform test backups, Test data recovery Step 6 Plan for Data Migration Determine data transfer mechanism, Plan migration timeline Step 7 Start Data Migration Initiate migration process to trans

Where are teams meetings stored when backed up? Are these even backed up?

I accidentally backed up all of the content on my file server and didn’t mean to. Now my local storage is out of space and I don’t want this copied to MRR secondary.Is there a way for me to delete the jobs? 

Check out the NEWEST Metallic release! In this release, we're excited to highlight a number of new features and enhancements – available to you when you log into the Metallic Hub today. July 7th Release Recap: New FeaturesMark SQL Database Backup Unrestorable Sub-client Follow Mount Attach Disk Support Azure Key Vault Selection Support Azure Flexible Database Backup Support OCI: Multi-Availability Domain Support for VMsNew EnhancementsCluster and Namespace Support Enhancements VSA VMWARE Indexing Enhancements One-time Login Code Enhancements Azure VM Intellisnap Improvements Azure VM Security Enhancements Database Protection Enhancements Job View EnhancementsAdditional details regarding this release can be found on our release notes page. 

What is Difference between "remove from content " & exclude from backup"  in Metallic backup for exchange online?If i exclude a user/ user group from backup and reinclude it , will it cause next backup to be full? 

Hello, What is the best approach to backup Shared mailboxes in metallic. I have created a Dynamic Distribution List that has a query search to find all shared mailboxes. Unfortunately, the DDL it’s not being detected in the metallic side. Environment:Exchange onlinePlace of DDL: Exchange Online Thank you in advance.

Hi all,Hoping someone can help me out - I recently enabled archive mailbox on my Exchange Online backups and I’m seeing that my backup health has dropped and some jobs are committing.Is this normal, if not - how can I fix it?Thanks 

Trying to allow granular access per content that would help users manage restore capabilities.How can I do this?

I ran a SharePoint restore to restore some documents from deleted items but none of the files restored. 

①What does Metallic refer to for "Team Display Name"?②What does Metallic refer to for "Team SMTP Address"? Is it referring to the email address of the M365 group that is automatically created when a team is created?

Sorry for all the questions!I’m seeing Metallic Accounts in Azure Active Directory - Just wanted to know what these accounts are used for and can they be deleted without affecting anything.They start with CVEXBackupAccount then some numbers but are my organizations email address? 

I have data on MRR which is currently connected to a on-prem Commcell, unfortunately my capacity is full.Can I migrate this data to another MRR subscription that’s linked to my Metallic subscriptions?

Hello Metallic Community,I am currently researching a comprehensive data protection solution for our Azure VMware Solution (AVS) environment. While evaluating different backup solutions, Metallic caught my attention due to its cloud-based nature, potentially offering a seamless integration with our mostly cloud-based components.However, in the course of my research, I found information suggesting that AVS primarily supports the hotadd transport mode for data protection. Given this, I'm trying to understand if it's mandatory to have a proxy within the AVS environment to perform backups.To provide some context, I'm considering setting up our backup server (potentially Azure MABS or Metallic Backup Gateway /Metallic MA) within a dedicated VNet. This setup aims to isolate our internet-facing devices in a separate VNet. The plan is to establish connectivity to AVS via ExpressRoute, allowing our backup solution to interact with the AVS vCenter,  take snapshots, transfer the data to a local d

My exchange backups are running long again like they did when I first started backing up. My backup health is at 76%.Does anyone know why this would happen?