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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,949 Topics
  • 21,377 Replies
4949 Topics
J
Byte
Jose GarciaByte
asked in Self-Hosted Q&A
HyperScale 1.5 Reference Architecture Firmware Upgrade

We have a HyperScale 1.5 Storage Pool with 3 nodes Lenovo ThinkSystem SR650 Server. We plan to upgrade Operating System from RedHat 7.7 to RedHat 7.9 (using Commvault workaround well documented). Since the firmware is not updated since they were first installed, we would like to update it, but it's not clear from the documentation if we can update all HW components or we have to check a compatibility matrix first. The link is: https://documentation.commvault.com/11.24/expert/113649_shared_responsibility_model_for_hyperscale_reference_architecture_platform_maintenance_and_upgrades.html Should we update all the firmware server components (BIOS, HBAs, NICs...)?Thanks all

1
Mike Struening
Vaulter
2 years ago
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
Looking for a way to delete old backups from o365 services

Hello!In our o365 Commvault environment we have around 1,000 mailboxes / OneDrives that are either “Deleted” or in “Do Not Backup” state.The o365 Plan is to “Retain messages indefinitely”, as it is also the only option.All these accounts are from ex-partners, that are not currently working in our Organization and we not really need to keep their backups.So, Im looking a way to delete all these backups from their Exchange online and OneDrive, in order to save also some space in our Backup Repository.Is there any way to achieve this?Thank you in advance,Nikos

6
S
Vaulter
2 years ago
R
Bit
RPI-EricBit
asked in Self-Hosted Q&A
Cannot find Recoverable Items for Exchange restore

I am attempting to restore messages from a user’s Recoverable Items folder, but it doesn’t show up at all in the backed up mailbox. I found instructions for enabling the backup of the Recoverable Items folder, as if it isn’t enabled by default. Unfortunately, these instructions are for v11sp16, and we are on v11sp28, and the properties boxes don’t have the settings described.Do I need to enable that option somehow, or is it enabled by default in my version?If the Recoverable Items folder is being backed up, how do I find it when performing a restore?

4
S
Vaulter
2 years ago
Jakub
Byte
JakubByte
asked in Self-Hosted Q&A
Linux Agent install on Debian issue.

Hi, It’s my first time  with installing commvault on linux. I managed to install system core and media agent but file system icon is grayed and can’t reconfigure file system. ( see screenshot)   EvMgr.log :3612  1434  09/07 12:51:39 ### ::onMsgReconfigureClient() - sending xml error to gui3612  1424  09/07 12:52:24 ### getFileSystemType() - Failed to get Volume Information: volume[D:] 213612  1424  09/07 12:52:24 ### machineBrowse() - CVDirectory::getFreeSpace failed with error code [21]I would appreciate suggestions on how to solve this problem.  J.

3
SparshGupta
Vaulter
2 years ago
P
Vaulter
PratyushVaulter
asked in Self-Hosted Q&A
Can Activate / FSO scan pst files?

Hi All ,Wanted to check if there is a way to scan PSTs in Activate ?Customer has data in PST format (size around 144 GB ) that needs to be scanned . Is it possible if this data is moved on to a file server can it be scanned/analyzed from live source using Activate FSO ? 

3
S
Vaulter
2 years ago
M
Byte
Muhammad AbdullahByte
asked in Self-Hosted Q&A
Creating a Subclient using command line

Hello,  I’m trying to create a subclient using command line below but im stuck with the idataagent name which says subclient: Error 0x303: Unsupported iDataAgent Type VirtualServerAgent which i try to type : “Virtual Server”Virtual_ServerVirtualServerAgent VSAqcreate subclient -c client -a dataagenttype -b backupset -i instance -n subclient -sp storagepolicy -f content1   

7
M
Byte
2 years ago
J
Byte
JQEIByte
asked in Self-Hosted Q&A
Restrict Commcell access based on roles

Hi, I wondering if anyone has a multi-customer environment setup where some Commvault admins don’t have access to certain customers. That could be something like restoring data from a specific customer.As much as possible the admins need to be full blown admins in regards to handling infrastructure specific tasks like restarting services on a media agent.Is there perhaps some good approach to this way of working without it being too complicated and difficult to maintain?I’m hoping that Commvault permissions and restrictions options work in a similar way like Microsoft access control list on e.g folders. Meaning that even if a person has read/write access to a folder based on AD group membership then this can be overridden by adding the person explicitly to the folder and deny the read/write option.Also I would like to know how people differentiate or group the customers in regards to separating admins. We have customer groups which is used for e.g. network settings but I’m not sure if

5
J
Byte
2 years ago
H
Bit
han97diBit
asked in Self-Hosted Q&A
What are .data .idx .meta files?

Hi,I see in the repository of running jobs there are files ending in data, meta and idx. What are these files for? Is it when data arrives at MediaAgent as chunk and when stored in block? Do you have a diagram to describe the process of moving these blocks of data, and how it is stored?Another question is can I copy the backup file to restore on another Commcell environment?Thanks

2
H
Bit
2 years ago
M
Vaulter
ManishaVaulter
asked in Self-Hosted Q&A
Windows backup failure

Can someone help me with this error "Error threshold rule at Commcell level marked the job as partial success based on 100 failed files count and 50 percentage  failed files criteria" . Why it occurs and how we can fix this error. Thanks.

5
A
2 years ago
S
Bit
Sérgio BatalhaBit
asked in Self-Hosted Q&A
Sap for Oracle Failed - BR0231E Backup utility call failed

Hello everyone,I have sap for oracle client with oracle version 19 and brtools patch level 47. Simpana version is V11 SP16.Before the oracle upgrade I was able to make backups successfully, after the upgrade I always get this error:BR0229I Calling backup utility with function 'backup'...BR0278I Command output of '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c':/bin/sh: line 1: 552057 Segmentation fault      (core dumped) ( /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c )BR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0279E Return code from '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c': 139BR0232E 0 of 6 files saved by backup utilityBR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0231E Backup utility call failedCan be a problem with br

4
Mike Struening
Vaulter
2 years ago
E
Bit
eguillemBit
asked in Self-Hosted Q&A
Failed to mount snapshot

We have a problem about a backup copy by NDMP, it is not letting us mount the previous snap, constantly giving an error  Failed to mount snap of source volume [/FS_NFS] - id [21038] backup job [338439] mount client [win-backup] mount point [] array [NFSUNITY] snap engine [Dell EMC Unity Snap] by [Application].

4
Mike Struening
Vaulter
2 years ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Report on the archived mail size from exchange mailboxes

Hi All, I'm looking for an report or an possibility to check how big is the archived mail size from exchange mailboxes.  We are using mail archiving and replace all mails with attachments older than 1 yer with an stub.  Now we are migrated to O365 and we want to deactivate the archiving function.  To check the needed space in O365 we want to know how man space is archived for each mailbox. to you have an hint how can i get this information ? 

7
Mike Struening
Vaulter
2 years ago
T
Byte
tigger2Byte
asked in Self-Hosted Q&A
Clients with "released license" are still having backups taken?

I’m on SP16.  I have several clients that have their licenses released (they are grey icons with green “down arrows” on them but it appears the schedule and “activity control” were not turned off… when looking at the filesystem “backup history” in the java UI is seems that backups are still showing like they are regularly occurring (a year after the license release occurred) BUT the ‘size of application” (backup size) is frozen at the same size since the client was retired.  When I “view media” on these newer backups it appears its being Aux copied and written to tape.In the Web UI, I’m not seeing these backups. it shows the last backup as a year ago.So: is this ‘normal” (and any explanation?) and is there really data being aux copied and written to tape?This likely was a manual “release license” done on the client via the java UI, and no other action taken is my guess.

20
Mike Struening
Vaulter
2 years ago
B
Byte
Backup files corruptionByte
asked in Self-Hosted Q&A
Folder not backuped

Hello,There is an issue with concrete folder on volume E. The folder is selected for backup, but restore browser is empty, no subfolder or files available for restore. Also  backup size is only 2kb , The folder is DFS replicated. Currently the folder   backuped  with symantec  BackupExec 2010 selected as shadow copy component:\\SRV3\Shadow?Copy?Components\User?Data\Distributed File System Replication\DfsrReplicatedFolders\krt \*.* /SUBDIR;.My co-worker told me, that  few years ago , the Symantec behavior was the same , if folder has been selected as usual folder. Thank you in advance!

3
Mike Struening
Vaulter
2 years ago
J
Byte
johanningkByte
asked in Self-Hosted Q&A
M365 Backups with longterm retention

Hello guys,can someone tell me, how I’m able to create additional copies of my SharePointOnline backups ?I need to retain regular backups for 2 week + weekend’s backups (Synfull) for 2 months.Additional backups are required on the last day each month, copied to tape with 1 year retention.I tried to setup a plan, but didn’t seem to be able to create the required synthetic full backups at the time needed for longterm / extended retention.Since I’m used to use schedule Policies, where all this is easy to configure/setup, I find it hard to achieve similar with a plan. M365 can only make use of plans, therefore I’m forced t use it here.modifying the schedule policies created by the plan, doesn’t work either.rgdsKlaus

3
Mike Struening
Vaulter
2 years ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
What to do about problems on the Index State Report?

My Index State report has a dozen backup clients with a status of Critical but when I check the CommVault documentation (https://documentation.commvault.com/2022e/essential/38739_health_report_index_state.html), it doesn’t in any way explain what this means or what to do to fix it.Column: Status  Description: Index cache statusDoes anyone know what administrators are supposed to do when the Index State report shows a server with a Critical status?Ken

13
Mike Struening
Vaulter
2 years ago
P
Vaulter
PratyushVaulter
asked in Self-Hosted Q&A
Query on Microsoft Teams compliance Capabilities

Hi All ,One of my customer has requirement , wherein they want “individual Teams Chat messages”  for all the users , not be retained more than 60 days.Going through commvault documentation my understanding is user's Microsoft Teams Chat messages are stored to a hidden/not exposed folder to a user's mailbox and is backed up as per exchange archiving policies .My Exchange Archiving policy is configured to retain data for infinity.Queries :Does OneDrive backup stores personal team chat as well or it is only used to store documents shared in Teams chat ?If yes , where on OneDrive teams personal chats are stored ? Is there a way we can create separate retentions for “individual Teams Chat messages” within same archiving policy ?  

5
Mike Struening
Vaulter
2 years ago
R
Byte
Robert OuzenByte
asked in Self-Hosted Q&A
Gmail Classic Agent

Tried to active a backup for Gmail , got it’s is a Classic Agent V1 and no supported anymore .Anyone now when the Version V2 will be available ?Best Regards Robert

2
S
Vaulter
2 years ago
M
Byte
Mostafa AminByte
asked in Self-Hosted Q&A
Exchange mailbox archive "completed with error"

I’m trying to archive Exchange mailbox but the job is “completed with error”I can browse and recover The messages still exist “As it has been backed up not archived” Check readiness shows that I should add at least one system account “I already added 3 service accounts” Archive & Archive index phases are completed  Finalize phase is failedCheck the attachment file for the job logs 

9
Mike Struening
Vaulter
2 years ago
D
Byte
DennisByte
asked in Self-Hosted Q&A
Enable encryption.....

Hi,we use Simpana 11.20.36.Is it possible to enable encryption for backups?If so how can i enable it?RegardsDennis

2
Damian Andre
Vaulter
2 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A
Ports between Command Center and CommServe

Hi,Our CommServe has Command Center installed. If I install a second Command Center on an existing MediaAgent in a remote location, which ports are required between the remote Command Center component and the CommServe? Currently, only the minimum ports are opened on the MediaAgent and I want to know if I can use Command Center without the need for additional ports, for example without the need for ports 443 and 80. I visited https://documentation.commvault.com/11.26/essential/7102_port_requirements_for_commvault.html, but I don't see the specific requirements for target machine “CommServe” accessed from “server with Command Center (and browser) installed”.Thanks!

3
Damian Andre
Vaulter
2 years ago
Ken_H
Byte
Ken_HByte
asked in Self-Hosted Q&A
Numerous "File Activity Anomaly Alert" emails following upgrade to 11.28.

Last week I installed the feature upgrade which took me from version 11.26.23 to 11.28.8.  Over the weekend I received several Alert: File Activity Alert Type: Operation emails like this that flagged over 100,000 files: File Activity Anomaly Alert CommCell: INF-SRVP116 Type: Operation - Event Viewer Events Detected Criteria: Event Viewer Events Detected Time: Fri Jul 22 22:18:19 2022 Event ID: 2916215 Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52) Severity: Major Job ID: 528006 Event Date: Fri Jul 22 22:18:03 2022 Program: CvStatAnalysis Client: inf-srvp112.apacorp.net Description: Detected file type classification anomaly in job [528006] for client [INF-SRVP102]. Number of files affected [146352]. Please click here for more details.  I’m guessing that this is related to the level of activity error codes:7:211     Number of files Modifie

8
Steven Robinson
Vaulter
2 years ago
E
Bit
eguillemBit
asked in Self-Hosted Q&A
snapshot for NFS size 0

Hi,I explain my case. We have configured a policy through snap and its subsequent backup copy of an NFS through NDMP. When we do the snap, the size is 0 bytes and there have been changes in the nfs content, so the backup copy is not done. On some occasions that same task has finished correctly 'but without data, and other times this error appears Subclient [default] is protected by snapshots on storage array [NFSUNITY] - backup job [338439] client [win-backup] snap engine [Dell EMC Unity Snap]. and this is the summary Backup job [338439] completed. Client [192.168.24.47], Agent Type [NDMP], Subclient [default], Backup Level [Full], Objects [Not Applicable], Failed [0], Duration [00:00:23], Total Size [Not Applicable] , Media or Mount Path Used []. Thank you very muchsnap copy backup copy 

9
E
Bit
2 years ago
C
Byte
CARLOS PADILLAByte
asked in Self-Hosted Q&A
Postgres failed to restore process error code 94:33

hello, I have a problem with the process of restoring the postgres database to a different machine from where the backup was generated. the message can be seen in the screenshot.Thank you very much for your help. 😁  

2
Meera
Vaulter
2 years ago
L
Vaulter
lawysyVaulter
asked in Self-Hosted Q&A
Search and Restore for O365 one drive

Hi , currently i am involved in O365 POC for commvault complete software. I realize that even though our documentation mentions that is a search function for what kind of files within a 1 drive user to be restore but i cannot find the search bar within 1 drive restore function . However the same search bars exists for exchange online and sharepoint. Attached screenshots FYR . Any idea what can be the possible explanation?https://documentation.commvault.com/2022e/essential/136001_restoring_file_of_onedrive_for_business_user_to_its_original_location_in_place.html search bar for exchange search bar for sharepointsearch bar missing for 1 drive 

2
L
Vaulter
2 years ago

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