Self-Hosted Q&A

Hello guys, it's been a long time i haven't posted anything here 😅.Well, I noticed something weird occuring these days in the Environment Panel Command Center, where suddenly don’t shows any information that should, only “0s” and not the quantity of VMs, File Server, as you can below:When this happens I try to restart the Web Server service, but it has no effect, so before I open a ticket about this, does anyone got this error before too?I’m using 11.28.52, btw 😊. Thank you.

Good morning,maybe this is a naive question - but how to distinguish a stub from a file? The command (bash/LINUX) 'ls -l' doesn't show it.RegardsDorothy

hi!recently i been tried at the first time to backup a computerand for some reason i cant do it 

heyWe recently upgraded the system to version 11.28.49 and something go wrong in ssodo u know what i can do about it?? 

I have enabled Power Management on Azure media agent but its not  bringing down the COMM server after idle time passed out and  showing the error in reason tab: power off operation skipped ,reason-failed to fast sync VM

Hi, I need to get this throughput report:https://documentation.commvault.com/v11/essential/39018_read_and_write_throughput_per_mediaagent.htmlBut I can’t seem to find it in the CV store.  Any ideas of how I can get this report or how to create it manually? 

This is a first for me. A user wants to log in to the java Commcell Console using a macOS computer.Are there any special requirements for this? As far as I know, they are downloading the jnlp-file and running it, but a message appears that reads “Connection to CommServe is lost..”In their screenshot, the java console is also showing and it says "GUI_JNI.dll not loaded". Should it require a DLL file in MacOS, or is this information only and not actually an error message?

Per books online, after a db2 client upgrade the following commands need to be run:  Restart DB2 Log Manager using the db2pd -db <database_name> -fvp lam1 command. On AIX computer, after upgrade, run the slibclean command.  I have a few questions:Is this always necessary? if not under what conditions does it become necessary. How impactful are running these commands What exactly are they both doing Why can they not be integrated into the actual client upgrade.That last question is obvious if there is some clear or ambiguous impact, but I would like to understand this better so I can better address mass client upgrades. Having to circle

Can we delete a inactive commserv which was not in use now from the console.If yes, Process please.This inactive commserv doesn’t have any Database 

I am doing a CCM export and I noticed that at some point the ability to export to a destination CS over the network. I understand this conceptually, but does anyone have a demo of what this looks like? also does it still function in the same way, ie a DB backup being started and exported locally? 

Regularly we have to select many clients to perform an action. In this example we add a lot of remote clients.We have to select every client by its name. But as we have a CSV or Excel list with all clientnames it would be handy to use a format or list or ….The current way of working is time consuming. In Command Center one can add clients using a semi column to seperate client names, and selecting them. Java doesnt like that.Anyone an idea how to get the names from a txt/excel file into Java like above ? Any form of Copy/paste ?

Hi,We use intelliSnap to backup our NetApp datastores. Sometimes, the backups are completed, but some of the VMs in the datastores failed. I wonder if we can generate a report for the individual VMs that failed?

Hi,we are upgrading file agents on our linux servers but we have the problem that we have less than 2GB free in opt folder, is there any additional setting under https://documentation.commvault.com/additionalsetting/?field.name=agent&startIndex=20 for example how to skip the check and to install it? Thank you!

Hello, Can anyone help to review the issue i am getting with VM backup. Everyday almost on the same time i am getting The vsbkp agent on [xxxxx] has disconnected warning. We are using 4 RHEL8,7 MediaAgent. And vsbkp agent get dissconeted on all MA's but not on the same time. Which logs can i best to review to find the issue? Or what logs shall i uploade here to review ?   

Hello,Im looking for best way to backup o365 services in different Disk Storage for users in same tenant.To be more clear, the requirement is some o365 users to be at Disk Storage1 (as backup repo) and some other users from the same tenant to be at Disk Storage2 (as backup repo).Im thinking to create a 2 X Exchange online app and 2 X OneDrive app, in order to assign different Plans (for backup repo). Is there any other way?

hi, a customer of ours, was working with a HNAS FIle restore to a share on a Synology NAS.but when selected it does not get the ACL’s that where present on the HNAS NDMP client. the NDMP client is backed up as a Windows file system.the synology NAS is not a Client but just a share where we restore to.i could not find documentation stating this does not pick up the ACL list. is that expected? or should this restore setup the ACL’s? kind regards, Thos Gieskes.

Hello all,Stupid question but …I’ve got a files server that gets incremental backups throughout the week and synthetic full backups on the weekend.  A few weeks ago we deleted a roughly 0.7TB worth of files yet the synthetic fulls have remained exactly the same size.  Shouldn’t they be smaller now? Ken

I manage a new, hardened CV11.20 environment with 2 physical Windows MediaAgents (MAs) running Windows 2019 LTSC with the CommServe and VADP proxies as VMs.The backupset and default subclient under each MA are greyed out and I don’t have the option to create a new subclient, so I expect this behaviour is as designed.  I’ve used CV for 13 years and have previously protected the C: drive, app drive and system state as a backup job with no issues (and special filters for log dir etc.).DDB backups run reliably on the MA. Under the default subclient on the control tab Backup is enabled and I’m performing all changes as a member of the master group.When I try to run a backup the only option is a synthetic full where I get the error "Failed to run task. no associations exist" - obviously since a backup has never run. But the options to take a full/incremental/differential backup don’t exist.There is no list of jobs under backup history for the default subclient.

Hi all Have another DB related question.Customer has 3 node MySQL clusters but it seems you can only select one instance for backups. They need to add all standby nodes to be usable for backups. Aside from clustering the OS’s, is there another way this can be achieved?  Thanks all.

I have a very silly questions. is it possible to back up the ESXi servers ? i never seen that before but just asking here to know. 

Our MySQL backup is taking hourly transaction log backups and fetting a daily full. We tested restoring logs only for a different destination after a full recovery. But some changes that we made in DB were not presenr there  (before the full backup.) This changes were only could be taken from those incremental backups.Please help us to figure out this issue.

Hello,if i try to create a plan via CommandCenter i got a server error 500.Anyone has a idea what the error is? Already restartet tomact, iis reset done.The Webserver log shows the following:15976 14 02/20 10:29:25 14 xxxxx\xxxxx - WEBAPI-STARTED processing [POST]:[/V4/ServerPlan] request. : /V4/ServerPlan : AdditionalInfo[ ConsoleType[AdminConsole]]15976 14 02/20 10:29:25 14 xxxxx\xxxxx GetStorageCopyPolicyInfoFromCreateBackupDestination - unexpected exception : Exception : 'System.NullReferenceException: Object reference not set to an instance of an object. at CV.WebServer.Handlers.Plan.CVEdgePlanV3.GetStorageCopyPolicyInfoFromCreateBackupDestination(CreatePlanBackupDestination dest, Boolean dedupStorage, Boolean isPrimaryStorage) at CV.WebServer.Handlers.Plan.CVServerPlanV3.GetStorageFromCreateServerPlan(CreatePlanReq req, CreateServerPlan v3Req) at CV.WebServer.Handlers.Plan.CVServerPlanV3.TranslateCreate

Hello.I wonder if I’m the only one experiencing this.But why do bother with uploading logfiles prior to a case is created as it seems that Support isn’t even reading them, although it’s described in incident whats needed. ? It seems that when Support comes back, it feels that they didn’t even bother to read the description at all. Most times a remote session is needed, although they have information to start of from. Okej, I’m ranting a bit but it is annoying.//Henke

Hi Team, We have facing the Issue in Our Commvault backup infra, While running the SQL database transactio"n log backup  we are getting the belo error“Broken chain detected for database ,Automatically converting the backup to full”Please advice on the above issue.

my bad. wrong question. please delete/ignore as i am unable to delete