Self-Hosted Q&A

When you connect to a local account, the console is connected normally, but when you connect to an AD account, the console's row occurs.

If you connect to a local account, Commserve will connect normally, but if you connect to an AD account, a row will occur

A row occurs when you connect to an AD account

Hi, we have to move our current commvault (live sync) env to another domain and new ipaddresses.We have 2 locations with each 3 backup servers and each 1 commcell console.What is the best way to do this?remove all the backup and comcell servers from AD, change ipaddresse and add them to the new domain? How about the license, this is connected to the ipaddresse? Do I have to change some settings in the comcell console like name management? any other things to think about……..

If you log in to Commcell after accessing your local account, it will connect well. However, if you log in to Commcell after accessing your AD account, the line is stuck in the pop-up window.

Hi Community,I’m experiencing a strange behavior from my CommServe.When running Check Readiness on some clients, the first attempt (and sometimes the second) shows the status as Disconnected. However, after trying 3 or more times, it finally changes to Ready. Network connectivity is stable with no significant latency. The issue occurs with multiple clients, not just one. Once the client is marked as Ready, backups run without issues. Has anyone encountered this behavior before?I appreciate any guidance or similar experiences.

Can’t download 11.36.65 using console or command center. Powershell does reach downloadcenter.commvault.com on 443 from the Commcell. T1 support says the site is down, but no outage is reported on CV anywhere that I see. Can anyone confirm the outage? If so, when will it be back up?

Hello,, Do you still need a global account for Teams backups? And every time a new Team group is created, the global account is added to the group. Is this still necessary? If not, how do I disable it? Currently we are on CV 11.36.60 Thank you

Hello All,Our Openshift admins want from than us to exclude all PVC in OpenShift. Is there a way to exclude PVC as more dynamic approach ?

Hi Commvault Community,I'm working with Commvault Threat Scan and need help verifying if the daily Avira signature updates are occurring successfully. According to the documentation (https://documentation.commvault.com/2024e/expert/commvault_threat_scan_requirements.html), updates should happen automatically every 24 hours via an outbound connection to https://oem.avira-update.com/update on port 443.However, I reviewed updateinfo.log and found nothing related to Avira (no success messages, errors, or timestamps).Is there a specific log file, command, or Command Center view to reliably check the last successful Avira update and current signature version? Or a way to force a manual update and log it verbosely?Best regards,Nikos

Hi,our tape library has a defect and i must change to another one.I have changed it in our storage policy: Is this enough or do I have to consider anything else?RegardsDennis

Setting up a separate web server aside from the Commserver and doesnt seem to work.    Command center is not showing all the data from the dash board   Can see error from Web server logs for the dedicated web server WebServer.log15756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 9     08/16 15:33:41 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 9     08/16 15:33:41 ### _+_PublicSharingUser_ PopulateProviderInformationInLoginResponse - Failed to Get Provider Information For User. message : Invalid User Details., errorCode : 11215756 43    08/16 15:33:42 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get user info from mongodb cache. message : Invalid User Details., errorCode : 11215756 43    08/16 15:33:42 ### _+_PublicSharingUser_ UserInfoForLogin - Failed to get us

Hello, After each linux update i am seeing this msg belove, what is this exacly and can i store it on /opt/hds location instead at etckeeper?? 39 files changed, 130 insertions(+), 23 deletions(-) delete mode 100644 CommVaultRegistryBackups/Instance001/20250121082400.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128033422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128042923.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128052422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128061923.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128071422.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128085924.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250128095423.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129025925.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129030925.gz delete mode 100644 CommVaultRegistryBackups/Instance001/20250129

Hello all,I have a virtual environment on VMware that I back up with Commvault. The first copy is stored on local storage, and the second copy is made to Azure Archive Blob combined with the Cool tier. For both copies, I have deduplication enabled. I have a question about the restore process when deduplication is enabled: will the restore process recall/rehydrate all data related to the deduplication database, or only the data related to the specific job I need to restore?I have been looking for information in the community but could not find anything regarding deduplication enabled for the Archive tier.Thank you in advance.

Hi Expert Team, We are getting below Vulnerability for Nexus scan on AzureHCI nodes where VSA proxies are installed.These VSA nodes are used only for HCI VM backups not VMWare.We have earlier raised one case 240809-322, but it was specific to VMware. Now the question is how these plugins loaded when we are not doing VMware backups using this proxy.Can it be deleted manually? If deleted will it have any impact on HCI VM backups?    Plugin Name:  SQLite < 3.50.2 Memory Corruption libcurl 7.9.1 < 8.4.0 Cookie Injection libcurl 7.69 < 8.4.0 Heap Buffer Overflow libcurl 7.32.0 < 8.9.1 DoS (CVE-2024-7264)  Plugin Output:   Path              : C:\Program Files\Commvault\ContentStore\Base\VMWARE\VDDK\VDDK801\bin\libcurl.dll  Installed version : 7.84.0.0  Fixed version     : 8.9.1  Path              : C:\Program Files\Commvault\ContentStore\Base\VMWARE\VDDK\VDDK800\bin\libcurl.dll  Installed version : 7.82.0.0  Fixed version     : 8.9.1 Plugin Output:   Pa

Is anyone else using Azure Blob discovery in Commvault? Specifically under Protect → Object Storage → Object Storage Groups?I’ve defined several Object Storage Groups to automatically detect new Azure Storage accounts. Discovery itself works—new accounts are picked up as expected. However, I’m running into issues with excluding certain accounts from backup. 🚫 Exclusion Logic ChallengesIn one subscription, we have Storage accounts that should not be backed up. We’ve applied a tag to those accounts and created a rule in the Object Storage Group to exclude them. But it doesn’t work.From what I can tell, the rule behaves like an inclusion filter, not a traditional exclusion filter. That means I have to define what should be backed up, rather than what shouldn’t. This is problematic:There’s no support for wildcards. It’s difficult to write a rule that includes “everything except these few tagged accounts.” ⏰ Discovery Timing FlawAnother issue: the Azure Blob discovery job runs daily at 10:

Dear Community, We are Planning to deploy Data Isolation / Air Gap ( Primary is in On Prem ) for a secondary site in on Prem. Logically isolation DC is my 3rd Site and sending the secondary copy from DC1, DC2 to my DC3( isolation site).We are Planning to enable the AIRGAP between my Primary Site and new DC. I have found one article from Commvault ( attaching here ) Please let me know if any additional information and share us the best practices and use cases if any for such configurations.  

Kindly note that we tried to use the archiving function in CommVault and the archiving didn`t work properly, need assistance to archive some files 

We are preparing to phase out our NetApp FAS3220 storage and migrating data to other platforms. Currently, we have three LUNs created on the same NetApp volume. These three LUNs are connected to a Windows cluster server and presented as drives D:, E:, and F:. I created an IntelliSnap backup job on the cluster client with block-level backup enabled and included all three drives (D/E/F) in the same backup set. I also configured a proxy computer (same OS version as the file server) for backup copy operations. When running the backup job, the process hangs at the file scan stage: One snapshot is created successfully at the NetApp volume level. Three snapshots with the same prefix (volume snapshot label) are shown as mounted to the proxy in netapp. On the proxy, only two drives appear, and the job remains stuck for more than 6 hours. Troubleshooting Performed: Tested with SnapTest: creating and mounting a snapshot for a single LUN/drive works without issues. When attempting snapshots for al

Hello,Do you know if it is possible to have the same information “Distribution By estimated media size”  but 1 month ago. I want to check the growth per Agent type on a specific library Thanks

Hello everyone,My customer had a question we can’t seem to find the answer for. We’re wondering if we can have different retentions for active users deleted items and for users that are deleted/disabled in EntreID. As far as I can find Commvault doesn’t see a difference between deleted items and deleted users.  Or has someone found a “Work around” for this?

Hi.A Hyper-V cluster was upgraded from 2016 to 2019 by removing a single host at a time, then reinstalling the server with Windows Server 2019, and joining it to the cluster again. This process was followed with all hosts, one at a time. When all hosts were reinstalled with 2019 and rejoined to the cluster the functional level of the cluster was upgraded to 2019. Job error:Device not found : [getVolumeInfo failed: Unable to get the volume/device information corresponding to mount point []. Error:[Failed to get extents for GUID:[\\?\Volume{fee5e662-9548-44e6-817a-8927aac20033}] Error:[The device is not connected. ]] (MM.60604)]<br/>Source: prihpv03ap, Process: vsbkp I used Powershell to verify that the GUID above still matches the disk presented on the host and the Mount Path C:\ClusterStorage\XXXXX.When I present a new SAN disk to the cluster and configure it as a CSV the IntelliSnap backup completes successfully.Is there some sort of disk identifier that remains on the disk that

We have ran into this more than once with  on-prem 11.36 whereby either a synth or full runs for an org. While the jobs exist prior to the full, the objects cannot be seen, downloaded, or restored.So the question is - does the cloud version work differently?Then - if not, is it a limitation in Sf or “the SaaS world in general?”?If fulls are unavoidable but you lose every aspect of jobs prior, then what? I see nothing in the best practices about this.thanks

After setting up livesync for the CS’s, someone inadvertently set a plan for the “empty” default SC which is auto created when that new primary SQL client is created. Since the plan cannot be deselected from the default SC nor can the schedule be disabled obviously, the thing fails every day and if we disable the activity on it that also is flagged for various checks, so, it’s rather annoying. How can we forceably detach a plan from it and keep it silent with no SP assigned to it like it should be?thanks

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