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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,689 Topics
  • 20,531 Replies

4689 Topics

J
Vaulter
japplinVaulter
asked in Self-Hosted Q&A

I have slow Exchange backup/archiving performance – how can I improve it

I have seen slow performance degradation in my Exchange backups. What can I do to improve speeds?

4
Jason Sherry
Vaulter
3 years ago
I
Byte
ITStorageEWLByte
asked in Self-Hosted Q&A

Verify whether the retention policy is met.

Hi, how can I check if my backups/subclients are up to speed with retention ? If I have reached the established retention and the data is starting to expire ?Days and cycles that a client lacks to meet the policyThanks 

15
I
Byte
3 years ago
W
westwood71
asked in Self-Hosted Q&A

ORA-01031 when running Intellisnap Backup of RAC

Dear all, we currently see the ORA-01031 “Insufficient privileges” error in the Oracle alertlog when running an intellisnap backup of a RAC database. The comands to run are alter database begin backupALTER DATABASE BACKUP CONTROLFILE TO '+DGDATA/backup.ctl.galaxy’ REUSEalter database end backup Each command results in an ORA-01031. User used to backup has SYSBACKUP privileges. Any ideas to solve this issue are welcome! Thanks,Christoph

10
W
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

Commvault infrastructure antivirus exclusion

Hello, Is there any detailed documentation on how to put antivirus exclusion for commvault 11.22.13 for :We use Symantec endpoint protectionCommservesMedia agent on WindowsMedia agent on Linux 

1
MichaelCapon
Vaulter
3 years ago
M
Bit
Montilla04Bit
posted in Self-Hosted Q&A

Windows Proxy Out space

Hi guysI got the following question about one my physical windows media agents because I'm always running out of disk space. and i see that my media agent has an assigned role “storage mediaAgent”.When i scan my disk i saw that under the path C:\ProgramFiles\Commvault\ContentStore\IndexCache\CvIdxDB. i got a huge amounts of folders occupying about 115 GB of my disk. and under the path   C:\Program Files\Commvault\ContentStore\IndexCache\CvIdxLogs has about 91 GB, this two folder consume about half of my disk1- I wanna know if this two folders can be pruned or compress?  

2
MichaelCapon
Vaulter
3 years ago
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A

LDAP from iData agent

Our security team enabled some more login and found the below request. I think it’s a legit request from our commcell, but I’m not able to find any logfiles where I can see the requests.Does anyone know in what log file I can look for them? //Henke

20
Mike Struening
Vaulter
3 years ago
dude
Byte
dudeByte
posted in Self-Hosted Q&A

Commvault Feature Release 11.23 is out.

Commvault Feature Release 11.23 is out and here are some of the capabilities within this release;Newsletter: https://documentation.commvault.com/11.23/assets/new_features/newsletters/Newsletter_11.23_External.pdfFeature Release 11.23 Documentation Page: https://documentation.commvault.com/11.23/expert/133535_feature_release_1123.htmlComplete Backup And RecoveryEmail Alerts for Client Computers That Might Miss or Might Have Missed the SLA For Azure, Specify the Disk Type for the Restored Virtual Machine Automatically Retire Laptops That Are Offline for a Specific Length of TimeComplete: Manage New WorkloadsGranular Restores for MongoDB Collections and DatabasesComplete: Protect Virtual EnvironmentsReplicate Google Cloud Platform Instances Across Regions Live Recovery of Virtual Machines for Hyper-V Convert Virtual Machines from Nutanix AHV to VMwareJourney To The CloudIndexing Version 2 for Amazon Hypervisors Convert Virtual Machine Instances from Amazon to GCP Convert Virtual Machines

22
Mike Struening
Vaulter
3 years ago
D
Bit
Damion TerrellBit
posted in Self-Hosted Q&A

Intellisnap / CommVault snapshot copy mirror to offsite NetApp storage cluster

We converted from Intellisnap to CommVault for support. We have been using the Storage Policy Snapshot Copy of type Mirror to selectively copy from Vault volumes to snap mirror volumes at an offsite NetApp storage cluster. We were told that Mirror Snapshot Copies were no longer supported in future service packs.We’ve had issues where the Mirror became stale or broken.  My boss, a NetApp guru ripped out the snapshot mirror storage policy and created snap mirrors by hand.  But he’s retiring and we are trying to get back to a more automated and monitored CommVault managed process. Does anyone have familiarity and can explain what CommVault convention is being used to provide some sort of DR capability from Vault to a Snap Mirror located on an offsite NetApp cluster in the current service packs?

4
dude
Byte
3 years ago
B
Bit
bemaldonadodBit
asked in Self-Hosted Q&A

SAP hana failed to restore out place

Hi community.I have the follow problem to try to restore a sap hana database out place. SAP HANA Error [hdbsql execution Failed.448: recovery could not be completed: [3020067] Buffer does not provide complete page.; $EndPos$=0x00007f60c9932000; $ReadPos$=0x00007f60c9913000; $PageSize$=262144, [110507] Backint exited with exit code 1 instead of 0. console output: No additional Information was received SQLSTATE: HY000]. 219989 35b55 03/27 18:25:10 41123561 ::restoreFile() - READ ERROR encountered by the Data Mover.219989 35b55 03/27 18:25:10 41123561 ::restoreFile() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1219989 35b55 03/27 18:25:10 41123561 ::performRestore() - Failed to Restore the file=/usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databackup_2_1 retCode=2 errno=0219989 35b55 03/27 18:25:10 41123561 ::performRestore() -#ERROR /usr/sap/H4P/SYS/global/hdb/backint/DB_H4P/41088714_COMPLETE_DATA_BACKUP_databac

2
Mike Struening
Vaulter
3 years ago
M
Bit
MariusBit
asked in Self-Hosted Q&A

Index cache free space issue

I got during the last full backup the following message:“Index cache [D:\IndexCache] free space on MediaAgent [host name] is [51197] MB. It is considered critically low. Backups will start failing if the cache runs out of space. Take one of the following actions: 1. Increase the index cache total disk space. 2. Reduce the retention setting on the index cache.”Question:How can I reduce the index cache size? 

10
Mike Struening
Vaulter
3 years ago
P
Prabhu
asked in Self-Hosted Q&A

commvault vs azure backup comparison

Hi All. I need a help on commvault backup. Can someone list me few differences between using commvault backup and azure backup? Why do we need to select commvault backup over azure provided backup for azure environment.

8
Mike Struening
Vaulter
3 years ago
C
Bit
commvaultBit
asked in Self-Hosted Q&A

Default Hardware VSS Provider Query

Commvault V11 If you have installed Commvault hardware VSS provider and Netapp Ontap Provider at the same time, which Hardware VSS provider will Commvault use by default in an Intellisnap enabled backup?Any answer to the question is appreciated.

1
S
Vaulter
3 years ago
L
Commvault Certified Expert
LukaszCommvault Certified Expert
asked in Self-Hosted Q&A

Block Level Backup option missing from MS cluster client

 Hello,I have a situation where the option to enable block level backup on subclient is missing. It’s not grayed out, but it’s not available there. The missing option is from MS cluster virtual client (pseudo client). The config meets requirements, nodes are on win2012 r2 and mediagent is installed on both nodes. Here are the cluster subclient:here’s some random subclient without mediagent package installed As for the doc, blb is supported at ms clusters https://documentation.commvault.com/commvault/v11/article?p=18527.htmhttps://documentation.commvault.com/commvault/v11/article?p=3505.htm

14
S
Vaulter
3 years ago
B
Byte
bc1410Byte
asked in Self-Hosted Q&A

Backing up the OS for my commserve server ? Greyed out

Coomvault version 11.22.13So we are still working on the evaluation license and hopefully will get the active license today.. Not sure if this has anything to do with it..But Im wondering why my commserve server which also falls under the clients has the “File System” greyed out.  I think we want to get a backup of the C: drive and system state for our commvault commserve server.. right?I looked under the properties for the client server and see that under Activity Control the ENABLE BACKUP is checked off.Im still figureing this product out but getting better…  Im adding a screen shot :  ThanksBC

7
E
Commvault Certified Expert
3 years ago
B
Byte
bc1410Byte
asked in Self-Hosted Q&A

How do I view Failed Folders in the Admin console?

Running commserve 11.22.13I just recently opened the flood gates on our new commvault environment and ran a bunch of jobs last night.  All the jobs appear successful but I noticed when I looked at the adminconsole Backup job Summary under the summary section I see “FAILED FOLDERS” was 1,211.  Seems like a lot with only like 15 or so small clients (windows, linux, SQL Server).How do I determine what folders are failing and from what server/client or job.?  Im not having much luck figureing this out myself.   I understand these folders could be folders that are being used and not able to get backup but would like to know what they are.  Thanks in advance   BC 

4
B
Byte
3 years ago
T
Byte
Tom EvansByte
asked in Self-Hosted Q&A

Pre/Post Command options for backup jobs

Have a requirement to stop a specific service prior to backup running so created a simple bat file with “net stop servicename”and configured the bat file in the pre backup command for the subclient. However backup job in pending state and I am getting an error along the lines of “User selection still set to none.”Is there more to the configuration of the bat than just stopping the required service?

13
Mike Struening
Vaulter
3 years ago
I
Commvault Certified Expert
iConsultantCommvault Certified Expert
asked in Self-Hosted Q&A

Exchange Online: access node member of domain (?)

Hi,I want to backup Exchange Online using an on-premises Active Directory environment:Does anyone know why the access node needs to be “member of the domain”? As the Exchange Online service account “must be created in Microsoft Azure AD only” (https://documentation.commvault.com/11.23/expert/28853_assigning_full_access_to_service_accounts_for_exchange_online_through_on_premises_active_directory.html)?Why can it not be “any domain”? Why can I not access the Exchange Online data just with the service account? We have a setup that makes an access node that is “member of the domain” a bit difficult, as our CommCell serves more than one O365 environment.Thanks!

2
Jason Sherry
Vaulter
3 years ago
S
Bit
Se7enBit
asked in Self-Hosted Q&A

Command Center Dashboard Information Update

How do i update the data displayed on the Dashboard manually.I am looking at the Health report on the webconsole. The data time at the top shows as of some hours ago and I will like to refresh this manually to get the current status

3
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

Schedule Daily, Weekly, monthly with different retentions

Hello Team,I am usually on my lab I need to have these service levelthere is a lot of options on the storage policiesActually I used 1 local sp and 1 auxiliary to the other site for each kind of dataWhat is the better way to do that ?I saw that there is a basic retention rule and extended rule on storage policies ,maybe I need to play with this settings ?SP-VMwareprimary > localsecondary > site2SP-SQLprimary > localsecondary > site2SP-Systemprimary > localsecondary > site2Bronze BackupDaily Local retention 7 days/ Daily remote retention 14weekly local 1 week or 7days / Weekly remote 2 weeks or 14dSilver BackupDaily Local retention 7 days/ Daily remote retention 14weekly local 2 weeks or 14days / Weekly remote 8 weeks or 56dmonthly local no/ remote 13 monthsGold BackupDaily Local retention 14d/ Daily remote retention 14dweekly local 8 weeks or 56d / Weekly remote 8 weeks or 56dmonthly local no / remote 13 monthsThank you very much for you help !

3
B
Byte
3 years ago
palcode
Bit
palcodeBit
asked in Self-Hosted Q&A

Change display name with CLI

Thanks for replies , i’ll start creating a script :) Another issue - anyone tried to change display name only with cli , i cant figure out the syntaxI can change the client name and the doc refers to displayName but with no success. qoperation execute -af update_client_name_template.xml -entity/clientName $client_disengaged -entity/newname $client -entity/Cliententity/newname $client -updateNameChangeOnlyInDBOnFailure 1 also tried to change the xml<?xml version="1.0"?>-<App_SetClientPropertiesRequest>-<association>-<entity><clientName/><newName/></entity></association>-<clientProperties>-<client>-<clientEntity><DisplayName/><newName/></clientEntity></client></clientProperties></App_SetClientPropertiesRequest>  

5
S
Vaulter
3 years ago
G
Byte
Gabriele PalumboByte
asked in Self-Hosted Q&A

Limit 50 streams on Storage Policy

Hi to all,I can't set a storage policy with more than 50 streams. I currently have a version 11 SP20 installed.I have tried with various types of libraries (tape, disk library). The commserve has been updated several times over the years (I think the oldest was a SP8).

5
S
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A

client installation in decoupled mode

Hello,I am trying to make an install in decoupled mode on a linux machine, I have created the custom package and installed the RPM.then I ve used this command to register the client on commserve: sudo /opt/commvault/Base/SIMCallWrapper -OpType 1000 -CSHost commserve.customer.com -clientname <vmclientname> -ClientHostName <vmClientHostName.customer.com> -authcode 123DGFJEJ -output /tmp/insatlcv.xml -restartServicesWhen I compare a manuel vs decoupled installation,  here is what I have : Manual Install[ General ] Version = 11.22.13 Media Revision = 871 CommServe Host Name = cs01.customer.com CommServe Client Name = commserve Home Directory = /opt/commvault/Base from a machine installed in decouple mode [ General ] Version = 11.22.13 Media Revision = 871 CommServe Host Name = commserve.customer.com CommServe Client Name = commserveThe client is registered correctly in the commserve but some things are different do you know why I don’t have the same informations from the manual

3
MichaelCapon
Vaulter
3 years ago
E
Byte
Eduardo BragaByte
asked in Self-Hosted Q&A

Job Based Retention and Object Based Retention

In a standard Backup Set/Subclient (File System agent), when you check Extend storage policy retention (Subclient Properties of… > Retention tab), it is possible to select one of two available modes: Job Based Retention and Object Based Retention. With Job Based Retention mode, there are some recommendations about archiving. With Object Based Retention, there is no recommendations about archiving, but the documentation cites stubs (Stubs are files that point to backed up and archived data). On Commvault world data functions as both a backup and archive copy, but It seems to me that both modes are related to File Archiving function, not traditional backup. Why are they here? I'm talking about a standard Backup Set, not an Archive Set.

3
S
Vaulter
3 years ago
Fernando Souza
Byte
Fernando SouzaByte
posted in Self-Hosted Q&A

Need to add new MP for load balancing

 I made the resume of the Forecast of the client and need to add new MA for load balance and i related SP information and can you help me to identify in which SP i need to add new MP or add in all SP making load balance, what do you think?** and i use Round Robin in the SP.And i need to create a new DDB for the new MA to load balance.Storage Polices:Example:CommServeDRSP_LX_BD_FS\Primary    

4
S
Vaulter
3 years ago
J
Byte
JeremyByte
asked in Self-Hosted Q&A

SharePoint Document Backup Hanging

Hi,I’m having an issue with Sharepoint Document backup and am wondering if anybody else had this issue before. The job will start and proceed and eventually hang.In the logs on the sharepoint client, I find two interesting things:CVSPBackup.log7160 32cc 03/17 10:22:37 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:24:03 622711 TPool [SharePointBackupThreadPool]. Ser# [0] Tot [1], Pend [1], Comp [0], Max Par [0], Time (Serial) [0.000000]s, Time (Parallel) [0.000000]s, Wait [0.000000]s7160 32cc 03/17 10:27:38 622711 CvThreadPool::waitForAllThreads() - Thread Pool [SharePointBackupThreadPool]. Could not finish all work in the time limit of [300] seconds. The worker list count is [0] and busy thread count is [1] and busy thread list is [0xdc0]7160 19d8 03/17 10:29:03 622711 TPo

9
S
Vaulter
3 years ago

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