Self-Hosted Q&A

Hi All, I have enabled ransomeware protection for Linux MA servers, i can see a context has been added to all the NFS mounts in fstab. entry. so if i want to add new NFS shares then do i have to manually add the same context to  the new NAS share or i have to execute the same command which is mentioned in below link and then reboot the server ? https://documentation.commvault.com/11.24/expert/122761_ransomware_protection_for_disk_libraries_on_linux_mediaagent_01.html  

Hello - I would like to extend the session timeout of the command center. I believe the default is 30 minutes. We’d like it to be longer. The only page I can find that mentions this is quite old. What are the current methods of increasing the timeout?

Hello,Id like to give my team permissions to delegate a mailbox to a user. I currently have Tenant Admin permissions and would like to start setting up some Permission Roles instead of granting top level access.Does anyone know which permissions are needed to complete the delegate action?

I’ve find for cluster upgrade documentation but I can’t locate it. Can someone give some advice or point me to documentation or guide please?Thanks!

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

 Do we ever reset back to job 1?  In other words, if we have more than X jobs, does the next job ever go back to 1?  

Hello Team,According to the documentation below, secrets(cluster level) cannot be backed up with Commvault. Is there a workaround to suggest to get this? Or is the document up to date? https://documentation.commvault.com/11.24/essential/123634_kubernetes.html 

Hi, I am new to Commvault and was trying to test some Commcell migration features. But everytime I tried to export from a CommServe, the job gets suspended with an sql failure in the logs. I did try it on 11.26.0, 11.26.8 and got the same results. Any help on fixing this would be appreciated.This log segment was taken after performing an export operation on a freshly installed 11.27.1 CommServe with CCM_Feature enabled and EnableCLoudGRCExport additional setting also added. (All log entries before this were normal and expected)7100  114c  02/23 16:06:33 6   CVSimpleDB::SQLINFO() - INFO: [RESTORE DATABASE successfully processed 419 pages in 0.031 seconds (105.468 MB/sec).] [RecNum:114, LineNum:1, Spid:80] 7100  114c  02/23 16:06:33 6   CVSimpleDBConnObject::execQuery() - Scrolled through [2] result sets.7100  114c  02/23 16:06:34 6   CVSimpleDB::SQLINFO() - INFO: [Cannot insert explicit value for identity column in table '#l_

Hi, do you know if commault do an file Integrity Check during an restore. In this case linux filesystem agent is required. thanks

Hello guys,I have an error below:NDMP Data Connection is on Interface [lif_XX-XX_MGMT] Port [e0M] IP: [xx.xx.x.58] with Speed [1000 Mbps]. Higher speed [10000 Mbps] port is available on the file server [xx.xx.x.58] which may improve performance. Please check with the file server vendor for configuring NDMP preferred data interface.but no port is blocked, a few days ago the backup ran smoothly, and now it's giving an error can someone guide me how to proceed   

Hello,We need to change retention for multiple jobs. adding number of days to the existing retention.Is there anyway to change retention for a sepecific JobID using REST API or Qscripts ?Didn’t find anything in CV documentation. Thanks

Hi,we have received instructions from our security department to fix all open vulnerabilities. One of them is dot net. Path : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.All\2.1.16  Installed version : 2.1.16  Fixed version : 2.1.21I have now installed the version ASP.NET Core Runtime 2.1.30.NET Runtime 2.1.30in our test environment. After the reboot, when I call the Commvault web console, I get the message: An error has occurred.We're sorry, but something prevented us from completing your request.Can I fix the problem so that we can stay on the above dot net version ?kind regardsThomas

Hi, I was migrating commserva to a new machine using CommServe Hardware Refresh: Setting Up the CommServe Database in the New Hardware.What went wrong was the remnants of Commserve Life SyncWhen I click Commserve Livesync, what is shown in the picture. I don't know forvery much like debugging it. I bet that some remnants of the previous oneconfiguration. I can't see anything in the logs. 

Hi all, Currently user is running v11 SP25, Oracle backup was running fine until user upgraded Oracle firmware and hence the Full backup hit the abnormal behavior, failed and resumed and backup size will grow up to 33tb (actual DB size is 5tb) I am not sure what is causing this issue, from logs I only manage to identified that connection was  15873 460e 02/19 13:15:23 1336308 CCvNetworkServer::ReadThread() - Could not peek for data format. Error:'0xFFFFFFFF:{CCvNetwork::PeekDataFormat(6495)} +  Just wondering if it was network issue it should not be able to run backup at all. I have attached some logs, appreciate if anyone could share some idea which part to check on. Thanks.

Hello Everyone,we have migrated few mailboxes from on-prem to cloud, and we would like to backup these mailboxes one time for long term retention(diff retention from our regular jobs). we would assign o365 licenses, do a backup then remove o365 licenses.in my understanding, whether o365 license is removed, cvlt will continue to keep/protect the data based on retention set?Would commvault license continue to be counted or release along w/ o365 license?thank you for your feedback or recommendations. 

is there option/way to add mailbox exclusion on exchange online in command center? currently config was set to all mailboxes (catch all) but would like to add exclusion ad group.thank you.

Dears, Is it possible to configure LiveSync for below clients: SAP on OracleSAP on HANA Thanks,

Hi, I have a problem with removing expired data (logs) from the Storage Policy despite the policy.I found this setting but:The logs that are linked with a selective online full (and the logs of the selective online full) can be aged only if they are older than the oldest data that can be aged and the corresponding data of the selective online full that can be or have been agedandhttps://documentation.commvault.com/11.24/expert/53199_disabling_log_retention_rule.html , but this is for a global setting and we don't know how it will affect Hane.Kind Regards,     

Hi, I found one of my colleagues destroyed one of the server we backed up via File System agent without previously de-configuring it in Commvault. That ended up in a backup job stuck in pending status on “scan” phase during days.Is there any way to force a backup to be killed if it is stuck in a specific task and it has no progress after some time, possibly without using workflows?Thanks! 

Good day I’m setting up a MongoDB cluster backup for testing/demo purposes.It’s all a new installation.Mongo is running V5.0.6OS of the three nodes is Ubuntu 20.04Commvault version is V11.25.19I get the below error on backup initiation and can’t find much info on this.I have admin to the two paths noted.  Description: Failed to create the snapshot. : [Couldn't attach device /dev/sdb: 0xECCC0002:{CvBfDriver::attachDevice(77)} + {CvBfDriver::open(50)/ErrNo.2.(No such file or directory)-Couldn't open /dev/cvbf/admin}]Source: Secondary Node, Process: MongoDBCtrl Thanks,Mauro

What is the best migration strategy?1- Prepare a new machine, with a new IP and new hostname, install and configure everything (it is possible that there will be a problem with licensing, because I don't know if we can have two CommServe instances running at the same time) and after everything is ready, point the clients for that new host?Or2- Create a new machine, install and configure all related CommVault services, and on migration day, change that new machine's name and IP to reflect the environment's current CommServe hostname and IP?Obs.: I remember that I would not like to bring jobs, policies, any configuration of the current CommServe, I would like to configure and review everything from scratch, in order to review the entire current environment and eliminate possible gaps.I understand that for my case, option number 1 would be the most ideal, but I don't know the complexity of making all the clients that today point to CommServe A (f

I found this document of commvault, but we are using Windows 2016 en 2022 with forestlevel 2016, Is this document stil good for us??  https://documentation.commvault.com/hitachivantara/v11/essential/57216_replicating_active_directory_data_to_all_domain_controllers_in_domain.html#procedure

Since Microsoft has announced they will stop development of EWS in favor of their Graph API we have received multiple questions from customer that ask if their mailbox backup is using Graph or EWS API for the backup and/or recovery.https://devblogs.microsoft.com/microsoft365dev/upcoming-changes-to-exchange-web-services-ews-api-for-office-365/I have not yet been able to find clear documentation about what Mailbox agents use which API to connect to O365. We are recommending for all customer to use modern authentication but several customer are asking official documentation that explain this.Can anyone help me with this? This is for all Exchange Online as well as hybrid setups.

Hey All, i need to troubleshoot some problems by sending reports. But i dont see the right logfile….  Could you give me an hint in wich logfile comvault log the mailing ?  I tried to send an test mail and checked the log if one logget an newer timestamp but nothing…  Thanks

Hi and best wishes to you ! This may not be related to it at all, or not, I do not know, but as most of us, we upgraded in late december our versions, and on my side I updated up to v11.24.29. I was at v11.24.23 before the log4j panic  Then I went on an end-of-year well awarded vacation. But coming back, I have noticed that now I have a lot of automatically generated reports failing.  Common point was they were scheduled to be ran at the same time. So I reviewed them, spanned other the time to avoid the Commserve’s CPU and DB crush. It went a bit better, but still failed.So I dug deeper, and noticed some reports got stuck in the job queue. Looking at the webconsole.log file, here’s what I could find : 1014  ERROR ExportHandler:runAndGetPhantomJSStatus:1004 - Failed to run PhantomJS